Silk Court

I have no issues with the care home or how my mother is cared for and how she is treated during her time at Silk Court. I am happy with the way she has been able to carry on living in such a safe environment and look forward to seeing her weekly.

I would highly recommend this care home.

I have had very limited contact with staff due to Covid restrictions. Those I have dealt with have been very helpful, engaged and thoroughly committed to the residents. In my experience in the NHS, the quality of management shapes rather culture of a team, and I am extremely impressed with both at Silk Court. There is always a warm and personable reception awaiting. The home seems to be very proactive in arranging activities for the residents. My brother-in-law seems very content there.

Since my mother's arrival at Silk Court, she has been treated with patience, kindness and respect. She finds change very upsetting, but the staff made the transition extremely smooth and cater for her every need. She is comfortable at expressing herself to them, and the staff actively listen and act upon her concerns and issues. My mother has found these current times of Covid-19 very stressful and upsetting, but the staff have taken the time to explain the need for safety and ensured that she is kept informed of all changes that affect her. As a family, we are also welcomed into the home and listened to and recently, enabled us to celebrate her special birthday with her, whilst still observing social distance. I would highly recommend this residence to others - the staff are professional yet approachable, have high regard for health and safety and are always looking to improve their delivery of residents' experiences.

Excellent service, very happy environment. Happy to leave my friend in the care home and to know she is being cared for by lovely, friendly staff.

I am overall happy with the care my mum receives.

Kept very clean and safe.

All interaction and communication with Silk Court during this last year has remained extremely professional and reassuringly caring. It is clear their workload has increased with regards to Covid testing as well as the management of creating space and opportunities to accommodate visiting. Nonetheless, management has more than risen to the challenge and have kept relatives promptly up to date with changing rules and every effort taken to implement visiting arrangements. I visit a resident who looks very settled, content and well turned out. Regular and detailed feedback has been up to date and available on request. I feel assured her care remains sound and of good quality. I find staff and management approachable, friendly and professional.

I will certainly be using it in the future.

Thank you all so much, great job, well done.

I would highly recommend Silk Court.

Love the staff as they understand my husband's complex needs and make him feel normal. They are very competent caring and very informative. Staff are very welcoming and helpful. Silk Court is a wonderful home.

This care home gives excellent service to clients and visitors. Every member of staff is polite, informative well presented. The rooms are always clean, clients always clean and nicely dressed. Food is good, nice choice on menu. During this very difficult time with Coronavirus, we cannot visit but call daily and get all the information on our Mum we need. Well done to Silk Court.

Any issues are dealt with promptly.

My aunt has always said the carers are her family. I have been visiting my aunt for 6/7 years travelling down from Scotland every 2 months for my immediate family and aunty. Always the staff all of them have been very welcoming. They keep me up to date on her health and telephone me in Scotland if unwell so I can come to London quickly. The care is excellent my aunt is happy to be here.

I am always welcomed by the staff and treated with respect. My friend is very well looked after. I would recommend Silk Court to anyone knowing that they would be well looked after.

The care and consideration from the staff at this establishment is second to none, They are truly amazing from management down to the entire team.

Silk Court maintains cleanliness.

As a family member of a resident, I am extremely satisfied with the level of care. The staff here have demonstrated a depth of understanding and responsiveness that is impressive and I can tell that they genuinely have my uncles best interest at heart.

Thank you very much to all the staff at Silk Court.