Silk Court

16 Ivimey Street, Bethnal Green, London E2 6LR

Anchor’s Silk Court, in the heart of Bethnal Green, is a purpose-built home supporting up to 51 older people to live a comfortable lifestyle, as well as specialising in dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked using fresh, locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor was named Best Care Home Operator at the Care Awards in 2015 and they are one of England’s largest providers of housing and care for those over 55 years of age. Anchor have more than 40 years’ experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Marcia Forsythe (Home Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Silk Court is close to local amenities and services including:

Bethnal Green Train Station is within a mile of the home.
Local shops and eating establishments are within a short walk of Silk Court.
Bethnal Green Tube Station is within a mile of the home.
There are doctor's surgeries within a mile of Silk Court.
The nearest hospital is The Royal London Hospital is within a mile of the home.

Latest Care Quality Commission* Report on Silk Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Silk Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Silk Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.841 for Silk Court is calculated as follows: ( (171 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.784 Points relating to the number of positive Reviews for Silk Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.2 Target = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Silk Court has a Review Score of 9.6 (9.625) from 17 Reviews


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silk Court?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silk Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My Aunt is very lucky to be in Silk Court because she is cared for very well. The staff are kind and caring and altogether Silk Court is a lovely place.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

All the staff are brilliant. They are polite, understanding and caring. If there is a problem, it gets done asap.
Food great, very clean, rooms good.
My mother feels very happy and safe there.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.9 out of 5

When we arrived we were greeted by really calm, friendly staff. A staff member showed us around, our immediate impression of Silk Court was the fact it is so spacious, there are many areas and rooms to go to or sit in. The residents were all relaxed and friendly.
It is mixed ages. We were looking for our dad who is 91 with the onset of dementia.
Everyone reassured us they would cater for our dad's individual needs.
Dad has been in Silk Court for 3 days and it has put our minds at rest knowing he is in a safe and comfortable environment.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

There is a strong ethos of dignified care and attention to service users and a pervading sense of warm, loving care. Laundry service works well. The management responds well to queries. Leadership from the front brings rewards which the service users benefit from. All staff are extremely friendly. It is a bright well run establishment and I count myself lucky that they have a room for my mother.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.4 out of 5

My wife, who has early onset dementia, has been at Silk Cottage for three months. She has had excellent care - both practically and emotionally. Staff and managers have also been kind to me - placing my wife was a very hard thing to do.
I am very pleased with the service.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.9 out of 5

I am very pleased with the care and attention my aunt receives at all times. The staff are excellent and hopefully my aunt stays here for good.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care my mom receives at Silk Court.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

I chose this home with my father. He has dementia but responded to Silk Court, where other homes he actively took against.
The staff are very friendly and welcoming. It is spacious, light and clean and there is a good choice of areas for residents to go to. They can move between floors and choose which lounge to go to, find a quiet spot or choose to be with other residents. There is a warm and friendly atmosphere. I feel my father is safe and well cared for.
There is an open door policy about visiting. You can go at any time of day or evening and be welcome, make yourself a cup of tea. I feel very comfortable when I am there. I enjoy getting to know the staff and some of the other residents too. The food is mostly good but could be a bit more varied and interesting sometimes. That's the only less than a hundred percent positive I would say. I think it is an excellent home.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.5 out of 5

My stay at Silk Court care home was really enjoyable and I am looking forward to going back in March.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.3 out of 5

Everything relating to Silk Court has proven to come up to expectation.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

I've been going to Silk Court for nearly a year now and the staff are the best.
They really care about everybody. Everyone seems really happy and it's a pleasure to see.
The place is spotless and clean and the food looks delicious.
Silk Court offers a lot of different activities for the residents to take part in during the day.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

The care in Silk Court it exemplary. The resident that I visit is very content and happy, the care they are provided with is excellent, they are well looked after and cared for. I cannot fault any aspect of the care at Silk Court.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mother seems very happy I am very happy with the help that the staff give my mum and one to one feeding her and bathing and her general welfare. The home is very clean and well maintained inside and out. Her medical care is very good too and my overall outlook is that the staff are all very committed people and makes a very well run home.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   5 out of 5

I've been visiting my friend and good gym coach for 2 months and have been very impressed with the staff. Polite, caring, encouraging and patient are all words that spring to mind. They provide a great service.

How likely would you be to recommend Silk Court? Likely

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Average Rating:   4.6 out of 5

Mum was here on her 3rd respite visit. Staff seem very caring and activities keep her entertained and busy which she loves. Food is good and rooms are clean. Well done! When collected and totally unprompted or questioned, she volunteered the following to staff in front of me. "I've been very happy here". This is a wonderful testament to the staff and also reassuring for me. She willingly hugs staff when saying 'hello' and 'goodbye'. I have total confidence in leaving Mum in Silk Court's care. Staff are very patient.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mother is totally happy with her accommodations, staff, food and the respect and dignity she is afforded. She has only praise for the staff and the way she is looked after. All her family are pleased that she is happy and enjoying her days there at Silk Court.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.8 out of 5

A welcoming environment.
A clean and well-maintained enviornment. All the staff are friendly, caring, supportive and pay attention to detail.
Appropriate feedback regarding progress and other issues.
Respectful team, empathic team. Excellent leadership. Excellent activities for the residents.

How likely would you be to recommend Silk Court? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

September 2017

CQC Outstanding Rating September 2017

Recipient: Silk Court

Date: Tuesday 12 Sep 2017

more details

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silk Court