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Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)
Acton Care Centre, London
I would recommend this care home 100%.Mary N(Sister of Resident/Service User)
Acton Care Centre, London
Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)
Acton Care Centre, London

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that...  

Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,850 - £1,850£2,050 - £2,050
Residential Dementia Care£1,850 - £1,850£2,050 - £2,050
Nursing Care£1,850 - £1,850£2,050 - £2,050
Nursing Dementia Care£1,850 - £1,850£2,050 - £2,050

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Welmar Patarata(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • 10am to 7pm No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (141)

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9.4

Acton Care Centre has a Review Score of 9.4 (9.416) out of 10, based on 28 reviews in the last 2 years. Over all time Acton Care Centre has 141 reviews.

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Showing 141 reviews matching selected criteria
Review from A T (Relative of Resident) published on 17 June 2026 Submitted via Postal Card
Overall Experience

The staff were friendly and helpful. They treated the residents with dignity and respect. We, there were four of us who visited a resident, were offered tea and coffee and cake. Since we had travelled over an hour to visit the relative the refreshments were most welcome. The use of the small lounge meant we could have a good conversation with the resident. The only drawback was the lack of air conditioning in the hot weather.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for taking the time to share. Your kind words are very much appreciated and will be shared with the team. Warm regards,

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Review from Sue B (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

Mum has been in ACC for 5 months. All staff are very helpful and caring (not only for mum but us the family too) from reception to cleaners to catering staff to carers and nurses. Mum is not just a number but very much a person and she retains her dignity despite being bedridden. I have nothing but praise for everyone. Thank you all you wonderful people.

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Review from J H (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

The Acton home is good. It is large enough to have lots of activities, which is good for my mother. I like that they have a group physio session and a hairdresser. The staff are all very good, friendly and patient, and my mother seems to like them too.

Reply from Welmar Patarata, Home Manager at Acton Care Centre
Thank you for sharing your feedback about Acton Care Centre. It's really lovely to hear that your mother is enjoying the activities on offer and that things like the group physio sessions and hairdresser have been a positive part of her time with us.
Thank you again for taking the time to share your experience.
Best wishes,

Welmar

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Review from John E (Friend of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Staff all very friendly, efficient and welcoming. Home kept clean and tidy and as a visitor I was welcomed and helped. All in all a good atmosphere.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for taking the time to share your feedback. We're so pleased to hear that our team were friendly, supportive and welcoming on your visit. It's also lovely to hear that you found our home clean, tidy and had a positive atmosphere.

We appreciate your feedback and will continue working...  

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Review from O M (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Since my mother's arrival in October 2025, it has been nothing but a pleasure dealing with the staff and management. I am in no doubt that they have a difficult job, but they have always made time for any concerns and questions. My mother has always said nothing but nice comments about the staff and facilities. It has given me immense peace of mind that Mum is in a place where I feel she is truly cared for and treated with dignity. All I can say is sincere thanks for taking care of someone very precious to me.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for sharing such thoughtful feedback. It really means a lot to hear how positive your experience has been since your mother joined Acton Care Centre.

Knowing that you feel reassured, supported and have real peace of mind about your mum's care truly means so much to us and we're...  

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Review from Mags B (Resident / Service User) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Excellent staff, all very friendly and helpful. Delicious food, environment supportive but leaving ones independence too.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your kind feedback! We're so pleased you've found our incredible team friendly and helpful, our food delicious and that the balance between having a supportive environment and independence feels right.

Thank you again for taking the time to share this.

Best wishes,

Welmar

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Review from T R (Son of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and attentive, and she is always treated with dignity. Communication with family has been good, and we feel confident that she is safe and well cared for at all times. The centre is clean, well run and has a calm, welcoming atmosphere. Although she has limited ability to participate in activities, staff take her out in a wheelchair to the communal area so she can be included in daily life. The care home offers additional services, such as a manicure service, which we pay for, and the staff wash her hair. These make a difference. The only minor drawback is the size of the room, which can feel cramped when more than 2 family members visit at the same time. We cannot really comment on value for money as we have no direct comparison with other care homes, but based on our experience standard of care and staff commitment has been excellent.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for sharing your experience of Acton Care Centre. It's really lovely to hear that your mother is being cared for with such kindness and respect, and that you feel confident she is safe and well looked after. It's especially nice to hear that staff make the effort to take her into the...  

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Review from G H (Mother of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

My experience of visiting to see my son at Acton Care Centre for many years has always been wonderful, it truly is a very caring place from the management, the nurses, carers, reception and also the cleaners and maintenance, everyone is so lovely and helpful when needed.

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Review from Anna R (Daughter of Resident) published on 31 December 2025 Submitted via Website
Overall Experience

This care home should be shut down. It is a disgrace. My dad was admitted there for six weeks had many inexplained bruises lost weight. No care plan no medication was given was not supported for eating and drinking. CQC have been informed and safeguarding. I have logged a formal complaint with the company back in October 2025 they have not even carried out their investigation. All the paperwork is incorrect . Do not put your loved one there it is a shame for this owner to be a running a care home, it is a shame that they call themselves a care home. narcissist do not administer the correct medication they do not dress wounds and Staff just walk around. They do not carry out hourly checks or repositioning. All this was addressed on my complaint. Nothing was addressed with evidence which means as a family we are 100% right CQC should shut this home one star is too much. I was looking for a zero star rating.

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Review from Paulo L (Partner of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

I think the cleaning ladies are doing an amazing job, especially Boutheyna.

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Review from Pamela B (Friend of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience
John is treated with respect by the care staff. They use the hoist to move him and take care that he does not fall.

He could do with a little more stimulation - perhaps move to another room at times, but I know that he may resist. I know that he likes visiting the dog. John has said that he likes it at Acton Care Home, and I think he feels secure. I think that the staff really try hard to provide a comfortable and caring home for John and respect his ways and dislikes of noise.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your kind words. Best wishes, Welmar

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Review from Vincent W (Civil Partner of Resident) published on 20 November 2025 Submitted via Website
Overall Experience

My civil partner, Andrew, was resident at Acton Care Centre for only a short time. He died in hospital on 25 September '25. However, during that short time, he was looked after with exemplary care and kindness by all members of staff at the centre.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for sharing your experience and for your kind words. Wishing you the very best, Welmar

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Review from Petra W (Wife of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience
The staff, nurses, and helpers are all very kind. There is a friendly atmosphere within the confines of a secure building. The food could be better - fresher and better quality.

Perhaps there should be a few more nurses so no one gets tired. A difficult balance of security and well being is maintained.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for taking the time to leave us a review. I am so pleased you are happy with the care you receive. I have noted your comments regarding the food and appreciate the feedback to allow us the opportunity to address any areas where we can improve. Welmar

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Review from David W (Resident / Service User) published on 18 November 2025 Submitted via Postal Card
Overall Experience

I have been living at Acton Care Centre for three years, where the caring team was looked after with dedication helping me to regain my confidence and start enjoying life again.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for sharing your experience! Best wishes, Welmar

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Review from Nicholas H (Next of Kin) published on 11 November 2025 Submitted via Website
Overall Experience

I have been most impressed and pleased with the care and support given to my relative in the Care Centre. At his most vulnerable in the latter stages of his life, he was sensitively and sympathetically treated. I was supported too.

I have no hestiation in recommending the Acton Care Centre for anyone seeking end of life or longer term residency.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for sharing your experience of our home. Best wishes, Welmar

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Review from S M (Son of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

We found the care home very good, staff very caring and supportive, from the management to staff on the floor.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for leaving us a review! Best wishes, Welmar

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Review from K J (Daughter of Resident) published on 18 June 2025 Submitted via Website
Overall Experience

Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for taking the time to leave such a lovely review it was truly our pleasure to care for your mum and support your family. Warm regards, Welmar

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Review from Paul R (Friend of Resident) published on 23 May 2025 Submitted via Postal Card
Overall Experience

My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your kind review! Best regards,

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Review from Kris A (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your kind words! We're pleased your mum is settling in well and we will continue to support her at her own pace.

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Review from I R (Respite Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for taking the time to share your experience. I am disappointed to learn that you felt not all staff were as responsive as others and if you contact me directly, I will ensure that any additional training needs are addressed or refreshed. Delighted to hear you would stay with us again and should you need us in the future, we will most certainly be on hand to help. Best wishes

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 10 Jul 2026

    At Acton Care Centre, we know that meaningful connections play an important role in everyday life. While loneliness can affect people of all ages, bringing different generations together can be...

  • 18 Dec 2025

    Our residents at Acton Care Centre enjoyed a wonderfully festive Christmas food-tasting session recently. The event brought a joyful buzz to the lounge as residents, families, and staff gathered around...

  • 13 Nov 2025

    Acton Care Centre sparkled with joy on Monday as residents, their families, and staff came together to celebrate Diwali, the Festival of Lights. Our home was transformed with vibrant decorations,...

Upcoming Events

There are no upcoming events for Acton Care Centre.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Acton Care Centre.

Meet the Team (1)

Welmar Patarata
Welmar PatarataJob Title:Care Home ManagerJoined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home that is led by the needs of her residents. Welmar is well- known in her community and regularly networks with her local community and with industry professionals for solutions to improve the home.

Frequently Asked Questions about Acton Care Centre

What types of Care is Acton Care Centre registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acton Care Centre have?

There are 130 Single Rooms.

What are the Facilities & Services at Acton Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Acton Care Centre to the centre of London?

5.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service -more info.