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- Ashwood Care Centre care home







Ashwood Care Home is a modern, three-storey building providing specialist residential and 24-hour nursing care for older residents.
All rooms are en-suite and are freshly decorated throughout. Residents are welcome to bring items of personal furnishings to the home to make their room familiar and comfortable.
The home has a number of communal areas for personal or group enjoyment and the multicultural care team work hard to adapt to the varying needs...
Care Provided by Ashwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashwood Care Centre for full pricing details and T&Cs.
Contact Ashwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Roxana Brinza(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (1)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site Parking.
Ashwood Care Centre Reviews (99)
Ashwood Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 21 reviews in the last 2 years.
Over all time Ashwood Care Centre has 99 reviews.
Mum and dad regularly tell us how wonderful, friendly, and attentive all the staff are. They always speak highly of the care team and often mention how much they appreciate the kindness shown to them on a daily basis. It is reassuring for us as a family to see them comfortable, supported, and well cared for.
A particularly special moment for our family was when dad celebrated his 102nd birthday at the care home. The staff truly went above and beyond to make the occasion unforgettable. They decorated his room, arranged for the chef to make a special birthday cake, and invited residents, including our mum, to gather around dad's bedside to sing Happy Birthday together.
The care home is always clean, organised, and welcoming, and the staff consistently go above and beyond to make residents feel safe, valued, and at home. Thank You
Thank you for such a wonderful review, caring for mum and dad at Ashwood is a pleasure for all of us!
Ashwood has provided a warm, friendly, and supportive environment for our mum during what has been a difficult transition for all of us. Moving a loved one into care is never an easy decision, but the compassion, professionalism, and dedication shown by the manager and staff, made the process less daunting. The manager set an excellent tone from the outset. She was approachable, attentive, and committed to mum's wellbeing. She provided clear guidance and support through the onboarding process with patience, answering all our questions and addressing concerns with empathy. Staff are consistently kind, patient, and respectful. They have built a genuine relationship with mum, taking time to understand her preferences and helping her feel safe, comfortable, and heard.
Communication is another strength. The team provides regular updates and handles any concerns promptly and thoughtfully, creating real trust. Visiting is also very flexible, allowing us to stay closely involved.
She is so happy there, and feels so safe that she won't leave! You will not get her further than the beautiful gardens. And if she has time for a call in the evening, after a cooked breakfast and cereal, a cooked lunch, a morning full of practical activities and an afternoon chatting in the living room before dinner then you are privileged!
I have just got home after a wonderful afternoon at an Easter tea party. Where she won a beautiful and large make up pallet at the raffel and I am so stuffed I am going to take a nap now.
Thankyou so much to all the staff working so hard at Ashwood Care Center. You are all family.
Thank you for your kind words and the detailed feedback.
She sadly passed away on 20th October 2025.
During her stay at Ashwood Care, my mum always thought it was her home. She would say things like "go to the kitchen and make me a cup of tea". Or I cooked some food for you, it's in the oven"!
My mum was well and truly cared for my all the staff. She was happy and always looked so well. She eat well and was always clean and in different clothing each day. The stress of looking after mum at home was so hard. Once she arrived at the home, things changed and we got to spend quality time with mum. Chatting and playing music to her etc.
She was happy, happy happy and we would like to "thank" Roxana and her brilliant team for all the love and kindness that mum had over the years, without them, mum would have gone down hill and passed away sooner, if she was living at home. She went to the best care home and was cared for dearly. A HUGE THANK you to all the DAY & NIGHT staff for everything!!!
Thank you for taking the time and going into detail in your review.
Thank you
My brother has been a resident at Ashwood for 18 mths. He has a degenerative condition which means he is bed-bound in the main. Staff are usually on hand to support my brother and keep him clean and fed/hydrated - as he is unable to do this for himself. They are all friendly and dutiful and talk to my brother when they are attending to him although he cannot respond to them. He is treated with respect. I get updates from Gladness (onsite nurse) when there are any health issues or concerns. Home management provide updates/notifications frequently and seek feedback to check that what they are doing as regards care, support and activities is appropriate. Whilst my brother cannot take part in activities I often see these taking place - including a singer singing songs from the war/post war era which was very good and the residents seemed to really enjoy this! It's clear that a lot of thought goes into this. Rooms/facilities are generally clean. I would recommend the home to families
Thank you Adrian for your feedback and kind words! Staff do try and your review means alot to us all
Karen
Thank you for your really kind words and review. Activities is something Roxana and team have worked hard on and it is lovely to hear that it has been felt by all
From the moment you walk through the door to the moment you walk out, you are treated with love, care, with smiles and understanding. My daughter-in-law is so happy and so well cared for by the delightful staff. The manager comes to greet you and is always available to chat with, and nothing is too much trouble for the fabulous staff. I often cry with gratitude for this wonderful, safe place.
Thank you so much for looking after Rita for these last 6.5yrs. It's been heart breaking for our family watching Rita decline over these last few years. Not living locally, we weren't able to visit as regularly as we would have liked but it was comforting to know that Rita was always well looked after by the Ashwood team. I have to say a special thank you to Gladness , she has been lovely , always making sure we were updated accordingly and always treated Rita with dignity and respect (as did the rest of the team). Her care throughout her stay has been consistent and any isssues that have cropped up have been dealt with quickly and efficiently.
Unfortunately she passed away due to illness after 8 weeks, but it's good to know she was happy.
My sister is a Resident of this Care Home. Her care and support, is professionally done. She is well cared for, in every aspect of her designated care plan. My sister is happy and contented. She is always clean and presentable, whenever I visited her. The staff and management, does an excellent job. Actually I felt like part of a family, whenever I visited. Everyone goes beyond the call of duty to ensure, satisfaction at every level, from the Cleaners to the front of house staff. I am kept updated, with any changes. My overall experience and satisfaction, shows that the service given, is of an high and outstanding level. I would recommend this Care Home to anyone, looking for a, caring, nurturing, friendly and helpful environment for their loved one.
The manager has been very good and caring for an issue I had with my husband, this has thankfully now been resolved with much help from the manager. Thanks again from all of the family.
My aunt moved into Ashwood in June 2024 and I have been delighted with the care she has received. The staff are kind and thoughtful, all they knew about her was that she liked cats and they printed her door name with a cat on it. My aunt's health has improved since being at Ashwood due to the care she receives. I live a long way from Hayes and the staff keep me informed about her and make me feel very welcome when I visit.
The staff are very friendly towards visitors and to residents. They are patient and aware of what each resident is doing, assisting those who need help. I know that when she needs medical help the problem is sorted as soon as possible, which is very important. My overall impression is that she is cared for and is safe. Thanks to the staff, cleaners & cooks!
From the very first day my aunt arrived at Ashwood Care Centre, she has been treated so very well. The staff are wonderful, thoughtful, caring and kind. The maintenance man sorted out her TV and painted the wall in her room and the activity lady made a beautiful name sign for her door. When my aunt was unwell, the nursing staff called for her GP immediately and kept us fully informed of her progress. My aunt enjoyed all the varied activities (which I also joined in!) The ladies play music for her on their own phones when my aunt is feeling low. We are so thankful that my aunt is in this wonderful home. Amazing nursing care!
On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.
My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.
Mum has had very good treatment, she is always clean, her room is clean and smells fresh. The food is beautifully prepared and looks very healthy and wholesome. The staff are always aware if anything needs attention and medical needs are always met. The staff are all very kind, pleasant and friendly, nothing is too much trouble for them.
When we first began looking for a care home for my sister. I was disappointed with a number of homes. They seemed to be very cramped for space in both rooms and recreational areas. Both are good at Ashwood Care Centre. The staff at Ashwood are also very pleasant, always smiling and most helpful.
I thought I would give an update on my experience at Ashwood Care Centre As I visit my Aunt every day she has been a resident here for nearly a year now. They have made her happy and comfortable and my expectations have been exceeded in all levels of kindness by the staff at Ashwood. I have often joked with staff. I'm looking forward to being looked after. Let me know when there is availability for me here. Keep up your amazing work Ashwood.
My mother has been a resident at Ashwood Care Centre for approximately six years. The staff are friendly and continue to make my mother comfortable and are available to answer any questions I have in relation to my mother's care. A massive thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashwood Care Centre.
There are no upcoming events for Ashwood Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ashwood Care Centre.
Accreditations
There are no accreditations posted yet for Ashwood Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ashwood Care Centre
What types of Care is Ashwood Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashwood Care Centre have?
There are 68 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ashwood Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Ashwood Care Centre to the centre of Hayes?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashwood Care Centre to verify any information. View our terms and conditions. Ashwood Care Centre has an Enhanced Service -more info.