Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 146 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.
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Care Provided by Barchester Atfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2390

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements.

Contact Barchester Atfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Atfield House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Subin Sebastian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Barchester Atfield House Care Home Reviews (146)

9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.788) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Atfield House Care Home has 146 reviews.

Overall Experience
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Date Published
  • 146
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Reviewer Connection to Barchester Atfield House Care Home
  • 46
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  • 17
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Total of 146, showing 101-120
Review from Eileen P (Day Care) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and welcoming, they provide excellent care to the residents. They always go the extra mile with care and attention to residents.
The home is beautifully decorated and presented and always immaculately clean. There is nothing the staff won't do to ensure the resident
is cared for to the highest standard.
The meals are fresh and are very good.
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Review from Helen Q (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Atfield House back in January with mobility issues and dementia. Since being at Atfield House, both I and my mum have found the staff to be very caring, compassionate and accommodating. The lady on reception has always been very welcoming, and informative and has gone above
and beyond during these difficult times. The accommodation itself is very clean and the foods on offer to the residents throughout the day are very nutritional and well presented. My mum has also been offered food whilst visiting, which I felt was very nice and not something which we expected.
My dad is treated with dignity and the girls that care for him on a daily basis always try and put a smile on his face and treat him as though he were family, this is something which means a lot to me and my mum whilst we are not with him. A big thank you to all the staff for making this transition so much easier.
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Review from J T (Relative of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was a resident at Atfield House for three years. During that time she was looked after extremely well. The facilities in the home are excellent, the staff are welcoming. The decor in the communal rooms are second to none. The coffee lounge was a delightful place to sit and read a newspaper.
When joining my cousin for lunch I particularly enjoyed having a sherry and meeting other residents beforehand. At the end of her life, my cousin was treated with care and dignity. I cannot thank the staff enough for their help and support during this difficult time.
Reply from Elaine Robson, GeneralManager at Barchester Atfield House Care HomeThank you so much for taking the time to complete a review. Your cousin will be missed by all at Atfield House.
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Review from P R (Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Variety and quality of food is particularly good.
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Review from M D (Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here. Staff are great. I enjoy the garden. Good room and food.
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Review from J K (Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been described as 'clinically extremely vulnerable' because of a previous lung infection. I was transferred from hospital just after Christmas (2020). I have had excellent care at Atfield House and found the staff very kind and attentive. At the end of April, I am feeling well and I expect to
return home quite soon. I thank all the nurses and assistants for their kindness.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your review. It has been our pleasure to have you stay with us. We know you will continue to get stronger and our door is always open should you want to return.
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Review from Alfio A (Son of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my father was only in your company for a week, there was frequent contact updating us on his condition. All staff were amazing. Unfortunately he passed away but I believe this care home was the best option as they looked after him really well.
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Review from G Y (Friend of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience of communication prior to selecting the home was very efficient, patient and flexible. I chose this home based on their CQC rating.
The staff were compassionate, yet rigorous in adhering to government guidelines. The visitor's suite was a great provision alongside the efficient booking
method and reminders. I was impressed with the professionalism of the nurses and their ability to communicate challenging messages and indeed with enabling last days face to face visits with all that entailed.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your review and your lovely comments. I will make sure that I feed back to all the staff as well as our nursing staff. We do pride ourselves on professionalism and compassion so It is always nice to hear from relatives and friends too.
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Review from Ian F (Son of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Atfield since August as her dementia became too bad for her to live alone and care for herself. The team at Atfield have been excellent. They are always polite and helpful. They have kept us updated on Mum's health every step of the way. On visiting Mum in the new, Covid secure visiting
suite, we could see just how much her health, weight and appearance had improved. She also appeared to be very well settled, despite her initial resistance.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you so much for your kind review. We love having Mum live with us and we can see the change in her too. The visiting suite has been a welcomed addition to the home. We are pleased we can offer a safe place to visit.
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Review from S T (Friend of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care and professionalism of the staff at Atfield Care Home exceptional and would rate it highly in every aspect. During these surreal times and during total lockdown my telephone enquiries were always dealt with promptly and backed up with further calls from the home providing me with detailed
updates. Overall I was always given the reassurance I required. Many thanks to all.
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Review from C L (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum wasn't at Atfield House for long, the staff were extremely kind, professional and always put my mum's needs first. They explained everything to us in a way we were able to understand at this very difficult time, nothing was too much trouble. As a family, we feel that they made my mum's
last few weeks comfortable, and they treated my mum like their own. Thank you.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your lovely words. It was our pleasure to be able to nurse Mum until the end. We hope you are keeping well. Take care.
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Review from A C (Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find anything wrong.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you so much for your review. We appreciate your feedback.
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Review from Paul R (Friend of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good visit, felt safe and well looked after.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you so much for your review. We take the safety of our residents and guests very seriously, especially now, so its nice that you felt that way when visiting our garden.
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Review from I G (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room is very comfortable also the lounge. All the staff are caring and friendly and the food is very good.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your comments. We know you enjoy sitting in the lounge and watching the view. We will also pass on your feedback to our caring staff and our chef too.
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Review from Ian N (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything. The care is superb. The food is fantastic. The bedrooms are nice and bright. Nothing is too much trouble.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you. We very much enjoy your staying with us too. Thank you for watering and looking after our tomato plants. They are really thriving now.
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Review from Stuart H (Grandson of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff. Granny is very happy here. Staff make us feel welcome and appear happy and cheerful. I love the fact I can speak to Granny when I ring the home. One thing to recommend would be online meetings/zoom/facetime? if possible. We looked at many care homes and are very satisfied that this
one is the best for granny.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you so much for your lovely comments and feedback. We do relatives meetings via Zoom. Apologies, we will make sure you are included in the next one as they are very popular.
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Review from T M (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am constantly overwhelmed by the love and care shown to my mum. She has been a resident for six years, and it is a testament to the people at Atfield that she continues to thrive. Thank you.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you so much for your lovely words. She is a pleasure to care for, we look forward to many more years with her to come.
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Review from L M (Friend of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would tell anybody about the nursing team as it is very nice. I would like to go there myself. Staff very good and nice. It is run very well.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your lovely review. We will pass your comments on to all of our staff, as they work really hard to make sure its a lovely, caring and safe environment for everyone. We would also love to have you when you are ready to come on in.
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Review from Jean C (Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here. The staff are very nice. happy with the food.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you for your comments, Jean. We love having you and we will let the Chef know that he is doing a grand job with the food too.
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Review from Lois H (Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice view. Good food. Very pleasant staff. I can't fault anything.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care HomeThank you Lois. We know you love your view overlooking the park and being able to watch the children play. We will pass on your comments to the staff and the chef too.
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Barchester Atfield House Care Home is calculated as follows: ( (470 Excellents x 5) + (113 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 589 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.

Carmen

Carmen Bilbiie

Job Title: Deputy Manager Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.

Carole

Carole Horwood

Job Title: Receptionist Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.

Robert

Robert Rakoczy

Job Title: Head Chef Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.

Christina

Christina Surugiu

Job Title: Registered General Nurse Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.

Suresh

Suresh Kumar

Job Title: Head of Maintenance Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.

Dielle

Dielle Makaj

Job Title: Head of Housekeeping Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.

Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 

Cynthia

Cynthia Johnson

Job Title: Healthcare assistant Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.

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