Barchester Atfield House Care Home

I cannot find anything wrong.

A good visit, felt safe and well looked after.

The room is very comfortable also the lounge. All the staff are caring and friendly and the food is very good.

I like everything. The care is superb. The food is fantastic. The bedrooms are nice and bright. Nothing is too much trouble.

Lovely caring staff. Granny is very happy here. Staff make us feel welcome and appear happy and cheerful. I love the fact I can speak to Granny when I ring the home. One thing to recommend would be online meetings/zoom/facetime? if possible. We looked at many care homes and are very satisfied that this one is the best for granny.

I am constantly overwhelmed by the love and care shown to my mum. She has been a resident for six years, and it is a testament to the people at Atfield that she continues to thrive. Thank you.

I would tell anybody about the nursing team as it is very nice. I would like to go there myself. Staff very good and nice. It is run very well.

I like living here. The staff are very nice. happy with the food.

Very nice view. Good food. Very pleasant staff. I can't fault anything.

We have no hesitation in recommending Atfield House to any family in a similar situation.

During the current COVID-19 lockdown period the home has continued to care in every possible way. We were allowed our first visit in 3 months this week, and the home's organisation of this is further proof of the exceptional skills and care the staff and management provide. I am so grateful to have found, in my opinion, the perfect home for Mum, thank you Atfield House!

I cannot speak highly enough of the quality of care and facilities afforded by the staff and facilities at Atfield House. Four years ago they cared for my father who was suffering from dementia for a period of over a year. He couldn't have been better looked after. My mother, too, has been an Atfield resident since February 2018 and has received a similar quality of care. Since the start of the lockdown, with the widespread anxiety of COVID-19 in care homes nationally, I and my family have been reassured by the knowledge that she is in the best possible hands. The professionalism and dedication of the staff during this fraught period has been heartwarming and awe-inspiring. We are hugely appreciative of them.

My aunt spent the last month of her life here, having been transferred from Clayponds Hospital. Because of Covid-19 it was not possible to visit her but I phoned regularly and every time I was greeted very helpfully and spoke to someone who was fully informed about my aunt’s health. On her last day I was allowed to visit and spend my aunt’s last moments with her. That was the first time I saw inside the home and was so impressed! Beautiful rooms, immaculately clean and, most importantly, every member of staff I met was so very caring. Very happy that my aunt ended her life here and very grateful to all the staff.

Staff are hardworking, caring, kind, friendly and professional. They treated Mum with dignity, respect and politeness, always sensitive to her individual needs. Her room was comfortable with an ensuite. Mum felt safe and I had peace of mind. I was consulted on changing health issues and care plan, contacted immediately if necessary. Nurses and carers were supportive, helpful and understanding. GP visits, physiotherapist twice weekly, podiatrist regularly. The Manager is helpful and approachable with an open door policy, concerns and problems dealt with promptly. Facilities are clean, tidy and well kept, dining room with good menus, looking out onto a lovely garden. Hairdressing salon on site. Daily activities, musical and seasonal events during the year. Atfield House offers a welcoming happy 'home from home' with excellent quality care, the only place I trusted to care for my dear Mum. I am so grateful for all they did.

I went to see Atfield House on an open day; purely by chance. I was very pleased I went and impressed by the appearance and decor throughout. The management has been very helpful and supportive throughout. My mother is a resident there, and I believe they have looked after her well.

The drop-in cafe was a great place to sit and read the paper in quiet, tasteful surroundings - a lovely space to entertain visitors.

My mother was admitted in November 2018 and throughout her four months there until her death. I have nothing but praise for this care home. The staff and management are so caring and made this very difficult time a lot easier to bear.

Excellent. My mother has been in 8 different homes for respite and 1 permanent care. She is very happy here and I have peace of mind, especially when I am away knowing that she is happy, well fed and cared for. The staff are well trained, loving and encouraging. Everyone works as a team including management. Residents have access to a TV room, a lounge/dining area with weekly entertainment and a quiet room. The meals are freshly cooked, varied quality menus with options. The Manager has an open door policy and encourages relatives/residents to approach her as soon as they have an issue so that she can investigate and action immediately rather than wait until problems escalate resulting in disgruntled residents and relatives which sadly has a negative effect on others. Our friends are very impressed with the high quality of staff and meals and comment that the residents look happy and well cared for in this Home. They have also noticed a positive change in my mother in this Home.

My Mum enjoys many activities at Atfield House. She has a comfortable ensuite bedroom and is looked after by attentive and dedicated carers - all of whom have an amazing work ethic. Full-time nurses and an on-demand doctor, keeps my Mum safe and healthy. Delicious food, hot and cold drinks - friendly cooks and waiting staff in the immaculate dining room. There is a free laundry service, manicure, pedicure, massage and hairdressing is available at a cost. My Mum is happy - I am happy.

My husband was in the care of Atfield House staff during the last 7 months of his life. Throughout this time he received gentle, professional attention, in immaculately clean and pleasant surroundings. The staff seemed well trained and blessed with a sense of humour appropriate to the occasion.