Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 142 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.
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Care Provided by Barchester Atfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2257

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements.

Contact Barchester Atfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Atfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Subin Sebastian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Barchester Atfield House Care Home Reviews (142)

9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 55 reviews in the last 2 years.
Over all time Barchester Atfield House Care Home has 142 reviews.

Overall Experience
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Date Published
  • 142
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Reviewer Connection to Barchester Atfield House Care Home
  • 45
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  • 16
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  • 1
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Total of 142, showing 121-140
Review from M B (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had two happy years at Atfield House and passed away peacefully in June 2019.
Staff are hardworking, caring, kind, friendly and professional. They treated Mum with dignity, respect and politeness, always sensitive to her individual needs. Her room was comfortable with an ensuite. Mum felt safe
and I had peace of mind. I was consulted on changing health issues and care plan, contacted immediately if necessary. Nurses and carers were supportive, helpful and understanding. GP visits, physiotherapist twice weekly, podiatrist regularly. The Manager is helpful and approachable with an open door policy, concerns and problems dealt with promptly. Facilities are clean, tidy and well kept, dining room with good menus, looking out onto a lovely garden. Hairdressing salon on site. Daily activities, musical and seasonal events during the year. Atfield House offers a welcoming happy 'home from home' with excellent quality care, the only place I trusted to care for my dear Mum. I am so grateful for all they did.
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Review from M R (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to see Atfield House on an open day; purely by chance. I was very pleased I went and impressed by the appearance and decor throughout. The management has been very helpful and supportive throughout. My mother is a resident there, and I believe they have looked after her well.
Reply from Elaine Robson, GeneralManager at Barchester Atfield House Care Home
Thank you for taking the time to complete a review at this difficult time for you and your family. Look forward to seeing you at the Friends of Atfield coffee mornings.
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Review from D M (Niece of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely facility, bright, clean and welcoming. The staff were lovely - friendly, patient and caring. Meals were very nice with multiple choice.
Really liked the choice of the formal dining room which overlooked beautiful gardens.
The drop-in cafe was a great place to sit and read the paper in quiet,
tasteful surroundings - a lovely space to entertain visitors.
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Review from Terrie G (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted in November 2018 and throughout her four months there until her death. I have nothing but praise for this care home. The staff and management are so caring and made this very difficult time a lot easier to bear.
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Review from Yvonne D (Daughter of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent. My mother has been in 8 different homes for respite and 1 permanent care. She is very happy here and I have peace of mind, especially when I am away knowing that she is happy, well fed and cared for. The staff are well trained, loving and encouraging. Everyone works as a team including management.
Residents have access to a TV room, a lounge/dining area with weekly entertainment and a quiet room. The meals are freshly cooked, varied quality menus with options. The Manager has an open door policy and encourages relatives/residents to approach her as soon as they have an issue so that she can investigate and action immediately rather than wait until problems escalate resulting in disgruntled residents and relatives which sadly has a negative effect on others. Our friends are very impressed with the high quality of staff and meals and comment that the residents look happy and well cared for in this Home. They have also noticed a positive change in my mother in this Home.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home
Thank you for your continued support, it is very encouraging for all working at Atfield House to hear they are doing a good job.
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Review from K H (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum enjoys many activities at Atfield House. She has a comfortable ensuite bedroom and is looked after by attentive and dedicated carers - all of whom have an amazing work ethic. Full-time nurses and an on-demand doctor, keeps my Mum safe and healthy. Delicious food, hot and cold drinks - friendly
cooks and waiting staff in the immaculate dining room. There is a free laundry service, manicure, pedicure, massage and hairdressing is available at a cost. My Mum is happy - I am happy.
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Review from M E (Wife of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in the care of Atfield House staff during the last 7 months of his life. Throughout this time he received gentle, professional attention, in immaculately clean and pleasant surroundings. The staff seemed well trained and blessed with a sense of humour appropriate to the occasion.
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Review from Arthur S (Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an older (89 year old) I am treated with love and respect by the whole team. When I needed a shower, the member of staff showed care and consideration (I have a catheter) in washing and drying head to toes. She showed sensitivity and care in dealing with private parts, and left me feeling totally
refreshed. I look forward to the next treatment. This attitude also shows with medication, meals and snacks. Not cheap, but excellent value.
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Review from E D (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has settled quite well, having lived with me for 4 years. This was a very big step. Four spells in hospital left him frailer and in need of 24/7 care.
He has had to realise that it cannot be home from home. The staff have been very kind and friendly, not only to dad but to all visitors as
well.
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Review from E W (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my true statement about Atfield House.
I have not been in any other care home and I hope I never have to.
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Review from C C (Wife of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in very well at Atfield House.
He is well cared for by a dedicated team of staff who are caring, attentive and cheerful.
He is well fed, comfortable, safe and contented.
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Review from Sue K (Daughter of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the final three and a half months of her life at Atfield House when she was bedridden and in need of constant care. Staff took extremely good care of her, unfailingly kind, caring, and concerned to ensure she was comfortable and not in any distress. Nurses, carers, support staff, and
management were of the highest standard and nothing was too much trouble. I cannot praise Atfield highly enough for their care of my mother, and their kind and welcoming attitude to family members.
The home itself is well-staffed and well-maintained, welcoming, calm and caring.
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Review from J A (Niece of Resident) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to management and every member of staff and the beautiful way the building is kept, it is such a lovely place to be. The standard of food is exceptional and covers such a variety. Staff make you feel as important as the residents to whom they give such wonderful care and time. They say 'there's
no place like home', certainly Atfield is the next best thing.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home
Thank you for your review, it is important to all at Atfield House to know that our visitors are happy with all aspects of life in the home.
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Review from Anne-Louise D (Relative of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Atfield House Care Home has provided superb care for my elderly friend over these last two and a half years. She was very happy to move to Barchester Atfield House Care Home once her husband passed away and felt loved and cared for. I was hugely impressed with the high standards of cleanliness,
décor, food, general provision and access to nurses and carers. Clearly Barchester Atfield House Care Home is a well-run and well-managed facility with a great team of staff.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home
Thank you for your lovely comments. Your friend will very much missed by all at Atfield House. You are very welcome to drop in to see us at any time.
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Review from Ann J (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the home very accommodating staff couldn't do enough for us. My mum well cared for. A very clean homely environment. If I needed to go into a home it would be Atfield House hopefully.
Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home
Thank you for taking the time to complete a review for Atfield House. We are very glad that your Mum's time with us was comfortable and that you and your family felt welcomed as regular visitors
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Review from Alan M (Son of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Atfield House provides a clean, pleasant, safe and welcoming environment.
All staff I have dealings with are engaging and helpful.
Atfield House is fortunate to have many exceptional members of staff.
Those I have regular dealings with have consistently proven themselves to be professional,
competent and compassionate.
There is a clear management structure and I find the manager open, friendly and welcoming.
They invite feedback and deal with queries promptly.
The food is very good quality and I know my father, who has cognitive impairment and other serious issues, is well cared for.
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Review from Gillian W (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have asked for a more understanding, compassionate and appropriate care home for my mother who had Alzheimer's and dementia. The staff were very well trained and brought companionship as well as very high standards of care to my mum whose behaviour and state of mind became calmer within a
couple of weeks and her individual needs we very well met.
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Review from Jacky R (Daughter of Resident) published on 19 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed a nursing home for my mother and residential for my father, somewhere they could be together. Atfield House Care Home provided rooms opposite each other and with the facilities we required. The management and staff were extremely friendly and helpful in getting my parents installed, comfortable
and looked after them brilliantly throughout their time there. They had a pragmatic, relaxed but attentive style which was a breath of fresh air after my mother's terrible four months in the hospital. The staff ensured the transition was made as smooth as possible which was vital for my father who was very uncomfortable about being "stuck away in a home" but who came round very quickly to enjoy himself once he realised that all his entrenched routines would be able to be continued at the home, including newspapers in the morning, a beer with the 6 o'clock news and wine with his dinner. My mother's sudden death was handled with extreme sensitivity and kindness. We are extremely grateful.
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Review from L E (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is welcoming, offering a safe and clean environment with staff available to help with any concerns I have. My father has a very good level of personal care. His care needs are high, but the staff are always there to help. My father's health problems are dealt with promptly and I am informed
of any problems. It is reassuring to know my father is being looked after and helped in all aspects of his daily life with dignity and respect.
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Review from Julie R (Daughter of Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I reflect on the past 16 months that my dear mum was a resident of Atfield House, I struggle to find fault with her care.
There is no such thing as the perfect care home, but Atfield House is about as close as you will find. The home is well run with exceptionally good staff. I went there frequently
and always made to feel welcome. It was mum's home and I was therefore encouraged to treat it as my own too. My mum's complex needs were extremely well met, she was lovingly nursed and cared for, clean, well nourished, happy and contented. Staff were attentive to any changes in her condition and acted accordingly. I was not only impressed by the standard of care given to my mother, but also by how other residents were cared for with dignity and respect. If you are considering Atfield House for your loved one, I cannot recommend it highly enough.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Barchester Atfield House Care Home is calculated as follows: ( (508 Excellents x 5) + (131 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 648 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.

Carmen

Carmen Bilbiie

Job Title: Deputy Manager Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.

Carole

Carole Horwood

Job Title: Receptionist Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.

Robert

Robert Rakoczy

Job Title: Head Chef Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.

Christina

Christina Surugiu

Job Title: Registered General Nurse Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.

Suresh

Suresh Kumar

Job Title: Head of Maintenance Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.

Dielle

Dielle Makaj

Job Title: Head of Housekeeping Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.

Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 

Cynthia

Cynthia Johnson

Job Title: Healthcare assistant Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.

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