Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 142 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.
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Care Provided by Barchester Atfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2257

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements.

Contact Barchester Atfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Atfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Subin Sebastian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Barchester Atfield House Care Home Reviews (142)

9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 55 reviews in the last 2 years.
Over all time Barchester Atfield House Care Home has 142 reviews.

Overall Experience
  • 114
  • 28
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Date Published
  • 142
  • 7
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  • 55
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Reviewer Connection to Barchester Atfield House Care Home
  • 45
  • 24
  • 16
  • 15
  • 8
  • 7
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 142, showing 81-100
Review from D B (Friend of Resident) published on 26 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The admin staff are very welcoming and supportive, Care staff are exceptional. Nothing is ever too much trouble. Communication is much improved over recent months with regard to activities taking place-post Covid. Thank you to the team at Atfield House for making this difficult process easy.
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Review from A E (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The highest level of service is offered at this care home. The staff are exceptional and a really caring group of people. Highly recommend for your loved ones.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you for taking the time to complete the questionnaire with such lovely comments. It is so lovely to see the five-star reviews which match everything that your mother deserves.
I will make sure…read more
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Review from H G (Wife of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was looked after very well in Atfield House where he spent the last eight months of his life. The decision to take him to a nursing home was the most difficult decision I had ever had to make. It means a lot to me to know he was in safe hands. The home is run professionally with a high standard
of care and excellent food. The atmosphere is friendly and welcoming. I would have no hesitation in recommending this home.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you very much for your taking the time to leave a review for our home. It was a pleasure to read your comments and fantastic feedback. Thank you for a credit of trust whilst choosing our…read more
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Review from Edward A (Son of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed at Barchester Atfield House in January 2020 for respite after two leg breaks. Throughout her two and a half years and through Covid she received excellent care. Thank you for all of your kindness throughout this difficult time.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thanks so much for taking the time to give us a lovely review, your mum was a much-treasured resident in our Castle In Unit. Thank you for your kind words, I will also pass your thanks on to our…read more
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Review from R G (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm hugely grateful to the Atfield House Care Home team. They made mum's last days very comfortable and she was in clean clothes every time I visited she would have appreciated that. Her room was peaceful and calm. The staff were practical and upfront in describing mums condition. I really appreciated
that approach so I could be well prepared for the final outcome. One tiny niggle- There was mould on one sippy cup, mum had not eaten or drunk anything so I guess it was just sat there for a while.
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Review from K B (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been at Atfield House Care Home for over five years. She has Dementia but seems very happy. She is well cared for. The food is excellent and plentiful. The staff are welcoming and take great care of all my mother's needs. The home is well-run and holds regular meetings with relatives. It
is expensive, but in my opinion, is worth it for peace of mind knowing that my mother is well cared for.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you for taking the time to pass on such positive comments regarding Atfield House, it is really lovely to receive comments from a family member and I will ensure your kind words are passed on to…read more
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Review from S P (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the service that I receive and the conditions I am living in.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you for taking the time to complete the survey and please be assured that we will continue to impress you.
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Review from Kerry W (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone at Atfield House Care Home for looking after my dad so well in his final weeks. We were so delighted that he came to stay with you and experienced the wonderful ethos and calm approach. The home is beautiful and we were very impressed. We wholeheartedly recommend Atfield House
Care Home with all our thanks.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you for the kind review, Kerry! We work hard to meet expectations like yours and were happy to hear we hit the mark for your dad. We will keep in touch!
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Review from Maureen N (Wife of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were so pleased with the care given to my husband in his final days. The atmosphere was always cheerful and friendly.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you so much for your kind words, Maureen. We really appreciate you taking the time to share your experience with us!
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Review from M F (Respite Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been happy staying here.
Very pleasant surroundings.
Staff very supportive.
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Review from Lynne W (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sincere thanks to the wonderful carers, nurses and management team at Atfield House for ensuring my mum's final year and a half spent in residence was a caring, warm and attentive experience. I feel so comforted to have my dear mum close by and in such caring and capable hands. I recommend Atfield
House considering residential nursing care.
Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home
Thank you for your positive review. It was a privilege and honour to care for your Mum! I will pass on your kind comments to our team!
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Review from J S (Friend of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the care provided. The care staff were approachable, caring and efficient taking into account staffing difficulties during Covid and this is reflected in the Good as opposed to Excellent in some of the categories. She was a very picky eater but I believe the management tried hard
to accommodate her which at the time she didn't quite appreciate. I couldn't have found a more suitable local environment for her. Thank you.
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Review from P W (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so kind and caring to my dad. They are also helpful and polite when I visit, offering us refreshments. For my dad's 97th Birthday they arranged for us to have time with him as a family in the lounge and provided drinks and refreshments. They are all amazing and do a wonderful job.
Thank you for all you do for my dad and the care you give him.
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Review from Cheryl P (Daughter of Resident) published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my Dads 97th birthday and the family visited the home. We were treated by the lovely staff at Barchester Atfield House Care Home and were allowed to use their comfortable and pleasant lounge area. We were presented with a delicious buffet and cake. My family and Dad had a fabulous day and I would
like to thank, we all did, want to thank Atfield House for their time, consideration and welcome. We are happy that our father lives there.
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Review from Christine D (Daughter of Resident) published on 1 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at the home. Yesterday was his 97th birthday, and some of my family made a celebratory visit. The staff allowed us the personal use of the lounge and laid on sandwiches and a lovely cake. We had a very pleasant visit, made possible by the wonderful staff at Atfield. Thank you
very much.
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Review from Fiona C (Daughter of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care our mum receives. I wish we were aware of this care home sooner.
Lovely staff and exceptionally clean. Mum just seems so content and actually sits with other residents rather than staying in her room alone.
Keep up the good work.
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Review from Eileen P (Day Care) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and welcoming, they provide excellent care to the residents. They always go the extra mile with care and attention to residents.
The home is beautifully decorated and presented and always immaculately clean. There is nothing the staff won't do to ensure the resident
is cared for to the highest standard.
The meals are fresh and are very good.
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Review from Helen Q (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Atfield House back in January with mobility issues and dementia. Since being at Atfield House, both I and my mum have found the staff to be very caring, compassionate and accommodating. The lady on reception has always been very welcoming, and informative and has gone above
and beyond during these difficult times. The accommodation itself is very clean and the foods on offer to the residents throughout the day are very nutritional and well presented. My mum has also been offered food whilst visiting, which I felt was very nice and not something which we expected.
My dad is treated with dignity and the girls that care for him on a daily basis always try and put a smile on his face and treat him as though he were family, this is something which means a lot to me and my mum whilst we are not with him. A big thank you to all the staff for making this transition so much easier.
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Review from J T (Relative of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was a resident at Atfield House for three years. During that time she was looked after extremely well. The facilities in the home are excellent, the staff are welcoming. The decor in the communal rooms are second to none. The coffee lounge was a delightful place to sit and read a newspaper.
When joining my cousin for lunch I particularly enjoyed having a sherry and meeting other residents beforehand. At the end of her life, my cousin was treated with care and dignity. I cannot thank the staff enough for their help and support during this difficult time.
Reply from Elaine Robson, GeneralManager at Barchester Atfield House Care Home
Thank you so much for taking the time to complete a review. Your cousin will be missed by all at Atfield House.
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Review from P R (Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Variety and quality of food is particularly good.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Barchester Atfield House Care Home is calculated as follows: ( (508 Excellents x 5) + (131 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 648 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.

Carmen

Carmen Bilbiie

Job Title: Deputy Manager Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.

Carole

Carole Horwood

Job Title: Receptionist Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.

Robert

Robert Rakoczy

Job Title: Head Chef Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.

Christina

Christina Surugiu

Job Title: Registered General Nurse Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.

Suresh

Suresh Kumar

Job Title: Head of Maintenance Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.

Dielle

Dielle Makaj

Job Title: Head of Housekeeping Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.

Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 

Cynthia

Cynthia Johnson

Job Title: Healthcare assistant Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.

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