
I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



I also feel that we have found a new extended family. Thank youS L(Daughter of Resident/Service User)



Located in leafy Surbiton, Bourne House provides round the clock residential, nursing and dementia care.
The Southborough care home is a Victorian property with lots of character, and outside there is a beautiful garden. Residents can enjoy the quality facilities including cosy communal areas, a café and a hair salon. Many of the bedrooms have en-suite facilities.
Situated in a conservation area of Southborough, Bourne House still benefits from excellent transport...
Care Provided by Bourne House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Bourne House for full pricing details and T&Cs.
Contact Bourne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chris Trott(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (37)
Bourne House Reviews (100)
Bourne House has a Review Score of 9.7 (9.726) out of 10, based on 19 reviews in the last 2 years.
Over all time Bourne House has 100 reviews.
Mum transferred from a rehab centre to Bourne House & was resident there for about 9 weeks before she passed away. From the moment of arrival, she was treated with the utmost dignity & kindness by all the staff. Although bed-bound throughout, the level of care & compassion never wavered and we very much felt it was more akin to a family home than a care facility. This standard of care extended to all of us visiting Mum and we were always warmly welcomed & greeted and never felt we were inconveniencing the management and general staff in any way. Although Mum was unable to participate in any group activities, there always seemed to be something going on to entertain the residents (which we also enjoyed too!). We very much appreciated everything the wonderful staff did for Mum to make her final weeks as stress-free and peaceful as possible which was an enormous source of comfort to us. Thank you to all at Bourne House.
It is a very happy and friendly place. And most importantly they do what they say they will with regards to care and activities. The residents are cared for genuinely and there are many activities organised to keep residents stimulated and occupied - ranging from singers, therapy dogs, nursery children visits, yoga etc.
My wife and I have known the resident for over 55 years - he was one of her university friends. He moved into Bourne House after a mental health crisis arising from a combination of long untreated schizophrenia and more recent Alzheimer's. For the first time in his life, the illness is being properly medicated. This and the loving care with which he is treated at BH has resulted in the appearance of a side to his personality which I have never seen before. He now asks me how I am, how did I get on fixing the car and so on. His relationship with his long-term partner when she visits has also improved back to how it was 20 or 30 years ago. For this I am beyond grateful to the staff and management at BH. They are always friendly and welcoming when we visit, and clearly treat the place as the residents' home rather than just a workplace - as the motto in the hallway proclaims. The vibe of a place like this always comes down from the top and it's a genuine tribute to their manager.
Thank you for sharing such a thoughtful review. It's wonderful to hear how much your friend has benefited from the care and support at Bourne House, and how this has helped parts of his personality return after many years. Your kind words about the atmosphere, the team and the leadership are greatly appreciated.
Thank you Bourne House team, I am always impressed by the kindness and professional care that you give Roger, whenever I come in and see him. This is clearly how you are all the time.
Kind Regards, Anthony.
Thank you for your thoughtful feedback. We're delighted to hear that Roger feels safe and comfortable, and that you've experienced the warmth and professionalism of our team during your visits. Your kind words mean a great deal to everyone at Bourne House.
They have a lot of activities for residents and do day trips, to garden centres and alike. There are things going on in the garden in the nice weather. They always celebrate birthdays and they make their own caked which are delicious. The home is clean and well kept and there is no smell in there, the food is cooked on site and looks lovely and my dad has a cooked breakfast each day which he loves.
He is monitored and his health is good, he has dementia and bed bound he is clean and he is checked regularly for pressure sores, and if there treated quickly. I would recommend to anybody looking for a nursing home for a loved one.
Thank you for taking the time to share such a detailed and thoughtful review. We're delighted to hear how well your father is being cared for and that he enjoys the food, activities and homely atmosphere. It's wonderful to know our team's efforts give you confidence and peace of mind, and we truly appreciate your kind recommendation.
From the moment we viewed Bourne House, the staff have been excellent, friendly and professional. Nothing is too much trouble. Residents are treated with care and dignity. The rooms are bright and well kept. No complaints and only very positive feedback. Thank you to the manager and her team.
Thank you for your thoughtful feedback. We're so pleased to hear your experience with Bourne House has been so positive from the very beginning. It means a lot to the whole team to know that the care, professionalism, and environment we aim to provide are making a genuine difference. We'll be sure to share your kind words with the manager and staff.
My mother has been at Bourne House Surbiton, since October 2024 and we as a family are very happy, the care has been exceptional. Very happy.
Thank you for taking the time to share your feedback. We're so pleased to hear that your mother is receiving exceptional care at Bourne House and that your family is happy with the support. Your kind words mean a lot to the team.
As my mum is fully bed bound and suffers dementia type systems she cannot clearly communicate, but she is in good health and is happy, especially with Trevor, everyone favourite .
Thank you for your kind words about Bourne House. It's lovely to hear that your mum is in good health and content, even with the challenges she faces. We're especially pleased to know that Trevor brings her - and others - so much joy. Your appreciation means a great deal to the whole team.
More importantly, Mum is always happy, and that is a huge relief for the family.
Thank you for your lovely comments about Bourne House. It's reassuring to hear that your mum is happy and content-that truly is what matters most. We're also glad you feel well-informed and supported, and that the team's friendly approach shines through. Your kind words mean a great deal to us all.
I would have liked to write 'excellent' on here but it is not so. Entering the home & walking around the decor is bright, cheerful, attractive - for visitors. Patients are mostly not interested. Our experience leads us to believe our grievances are due to low ratio of staff to patients. On top floor 1-2-1 all was well now on 1st floor - jumble of wrong clothing with wrong names, valuable items (electric razor, electric toothbrush, toiletries) vanished. Partner left alone with wrong or no clothes when visited. Shoes missing etc.
We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your partner's care. We take comments such as this extremely seriously and understand you are in direct conversation with the home manager who will work with you to resolve this matter.
Mum has settled in much better than I thought she would thank too the caring staff. Bourne House is well run, clean and mum is well treated. It is nice to see mum join in the well managed activities. Overall very happy with the care provided.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled in well and is receiving such great care at Bourne House. I will pass on your kind comments to the whole team.
Each and every one of the staff were so caring in looking after me and my husband in the months leading up to and at the time of his passing. I could not have wished for anything more. Each resident is treated with care and respect at all times
Thank you for your heartfelt review. We are truly sorry for your loss and deeply appreciate your kind words about the care and support you and your husband received at Bourne House. Our team is committed to providing compassionate and respectful care, and it means a great deal to know that we were...
Bourne house in my view is a first class home, my mother has settle here and is looked after well in my option, keep up the good work to all the staff including a great management.
Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that your mother has settled in well at Bourne House and is receiving the care she deserves. Your appreciation means so much to our team, from the carers to the management, and will certainly encourage us to keep up the good work. We're truly grateful for your support.
They cater to the individual needs of the residents and there are outings and musicians available. I am catered for with refreshments when I visit and made welcome. I thoroughly recommend this home.
Thank you so much for your kind words regarding Bourne House. It's heartwarming to hear that your wife is settled and content in our care. Our team is dedicated to ensuring every resident feels comfortable and valued, and we're so pleased that you feel welcomed during your visits too. Your recommendation means a great deal to us all.
From the moment he arrived, the staff have been nothing short of incredible, friendly, professional and always willing to go the extra mile to ensure his comfort and well-being.
We are very happy with the facilities. The room is spacious, clean and the decor creates a warm, homely environment.
We highly recommend Bourne House to anyone looking for a place where their loved ones will be treated with the utmost respect and compassion.
Thank you so much for your thoughtful and kind review. We're truly delighted to hear that your father feels comfortable and well cared for at Bourne House. Our team is dedicated to creating a warm, homely environment and providing compassionate care and it's heartwarming to know that this has made...
During Mum's last few days, we found the care being sensitive to her condition and her failing health, the family were encouraged to visit with her during her last days and we were highly supported by all staff at all levels.
Mum passed very peacefully and the professional care continued throughout and beyond her final hours.
With all thanks to Bourne House for looking after Mum/Nan/Sister, you are all beyond outstanding in what you do.
Thank you so much for sharing your review. We are deeply moved and honoured by your kind words about the care your mum received at Bourne House. It was a privilege to support her and your family throughout her time with us, especially during her final days. Your recognition of our team's commitment...
We arrived unannounced and found our relative looking well, clean and presentable. Several staff were available to make our visit as easy as it could be. We were able to discuss our relatives ongoing medical and physical needs and left confident that our relative was in good hands.
Thank you for sharing your experience with us. We're so glad to hear that your visit to Bourne House was positive and that you found your relative well cared for. Our team works hard to ensure our residents' needs are met with compassion and professionalism and it's wonderful to know that this gave...
Bourne House is wonderful. The premises is always in pristine condition. The management is excellent. The carers are superb. It is a top class team and premises. My wife is calm and happy, therefore I am happy too. Bourne House has got to be the best care home in my opinion.
Thank you so much for your kind words and glowing review of Bourne House. It means the world to us to know that your wife is calm and happy - that's always our goal. Our team takes great pride in maintaining a warm, welcoming environment and providing the highest standard of care, so your feedback...
Amazing staff. Dad was very well looked after over the years. Staff are amazing in what they do and wanted to say a massive thanks to all staff and management truly. Couldn't have asked for more. Thank you so much.
Thank you so much for your kind review. We're truly grateful for your heartfelt words and are glad to hear that your dad received the care and attention he deserved during his time at Bourne House Nursing Home. Our staff and management are deeply committed to making a positive difference and your...
The staff at Bourne House are the gentlest, kindest team of carers. The atmosphere is always calm, respectful, happy and welcoming. Everyone, residents and visitors, are always met with a warm, welcoming smile. I feel constantly grateful that my mother found her way here.
Thank you so much for your feedback, we are very happy that you have taken the time to let us know you are happy with the care we are giving your mother.
Bed Vacancies
Please contact us for latest vacancies.
News (46) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bourne House.
Accreditations
There are no accreditations posted yet for Bourne House.
Meet the Team (1)

I’m Chris, and I manage our home with a focus on quality care and a supportive atmosphere.
I’m dedicated to inspiring our team to provide exceptional, compassionate care to our residents and their families, ensuring that each person feels valued and respected.
As a registered nurse specialising in special needs, I bring a deep understanding of the diverse care requirements our residents may have. Moving into a leadership role over a decade ago, I’ve learned that the key to exceptional care lies in teamwork, kindness, and a keen attention to detail.
Our team is fully committed to making each day positive and fulfilling for every resident, fostering a genuine sense of community and comfort. Supporting both residents and their loved ones is at the heart of everything we do, and I’m proud to lead such a dedicated and compassionate team.
Frequently Asked Questions about Bourne House
What types of Care is Bourne House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bourne House have?
There are 40 Single Rooms.
What are the Facilities & Services at Bourne House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bourne House to the centre of Surbiton?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne House to verify any information. View our terms and conditions. Bourne House has an Enhanced Service -more info.