Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
Review Us
Top 20 carehome certificate
9.9 113 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.
Show Coplands Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Nursing Care: from £1822
  • Self-Funded Nursing Dementia Care: from £1841

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Babita Lama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions.

Parking

  • Limited parking available on-site.

Coplands Nursing Home Reviews (113)

9.9

Coplands Nursing Home has a Review Score of 9.9 (9.943) out of 10, based on 44 reviews in the last 2 years.
Over all time Coplands Nursing Home has 113 reviews.

Overall Experience
  • 103
  • 10
  • 0
  • 0
  • 0
Date Published
  • 113
  • 10
  • 15
  • 44
  • 69
Reviewer Connection to Coplands Nursing Home
  • 25
  • 18
  • 16
  • 8
  • 6
  • 5
  • 5
  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 21-40
Review from A P (Wife of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When arriving at Coplands you are greeted at reception by friendly and kind staff which helps you as a relative and makes you feel at ease as it is daunting that a loved one has to go into care. It is not easy to put into words how I feel suffice it to say that management, admin, and every single member
of staff who helps care for and look after my husband cannot be praised enough and you can see that he truly benefits from all the help he gets. All the staff are friendly and kind - always have time to talk to you even though they are very busy. We also enjoy a nice afternoon tea on our daily visits. I think it is lovely to be able to say that we feel they are all part of our family, thank you once again to everyone at Coplands for being there for my husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R E (Husband of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing to complain about except some of wife's dresses is misplaced. I did explain they said they going to look at it. That’s all I want to know thank you. Well, I have nothing to say, just I’m just satisfied with the way it’s except one thing lack of exercise for a patient with an operation
in parts of the body because doing exercises in the room is not comfortable enough to recover from a muscle or injuries.
Reply from Babita Lama, Home Manager at Coplands Nursing Home

Thank you for your feedback, on the issues of missing clothes as we have already discussed with you, we will replace them. Regarding exercise, we will ask physio to do another review. Hope these two measures meet with your satisfaction.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the care home in 2022. Throughout his time here he has been treated, with care, kindness, and dignity.
The staff goes out of their way to treat him as an individual.
I am constantly updated regarding any changes to his health.
It gave me great peace of mind to know he was
looked after so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Grandson of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the managerial staff are excellent and carry the residence to an exemplary standard that allows for no incompetence from the staff. The staff all work very hard to provide for all the residents and I have seen this firsthand as they care for my grandfather. No matter how his condition
may be on the day the staff will ensure that he eats and that he is clean and fresh and in a better mood when possible. A great thank you to all the staff for caring for my grandfather in his weak moments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Sister of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother enjoyed the very best of care during his stay at Coplands. Everyone was supportive of my brother, sister, and me, they went to great trouble to make sure that we felt he was safe. The whole staff the Managers, Carers, and the Chef all took the time to make him comfortable and could not do
enough for him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Brother of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just want to say a big thank you for everything the staff has done for my brother. I know that every day he's happy because everyone is helping. Thanks again from me and my family. Every time my brother was here he never complained. The reception was very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren H (Nephew of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed with both the staff and the cleanliness of the home and my aunt's room. She is happily settled and comfortable. I am always greeted with a warm and friendly smile from your receptionist and the other carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Sister of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister had wonderful care for the many years she lived at Coplands. The staff did a fantastic job and showed endless compassion and love. It has brought great comfort to me to know how much she will be missed by everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kumud P (Daughter-in-law of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was very happy. She was looked after very well. Always was kept clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L D (Next of Kin) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was here more than a year. She sadly passed away recently. My auntie was so happy and safe in this home. Whenever I visited her she was always presentable, smiling and happy. Her room looked always tidy. She loved activities and all staff always looked happy in this home. Reception is very
welcoming. Rooms and all environment is always very clean. Whenever I visit the home, I feel like it's my home. I will miss this home in my life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kenneth T (Son-in-law of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff excellent. One to one carers very polite and helpful. Very clean and warm in rooms. Management always available to answer any questions.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E W (Niece of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care from lovely staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum was admitted to Coplands Nursing Home, I am very happy that my mum is well settled. This home and all the staff are really kind, professional and supportive. The home is very clean and I really recommend this home for others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I P (Sister of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy for my sister, she is doing well. The staff are very good, they look after my sister. I visit my sister every day and she looks very happy. The food is very nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kaushik C (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted on the 31st of August 2022 in Coplands. During her stay, she was taken care of with compassion and she felt very comfortable. Thanking the staff for the excellent care they provided. Best nursing home in the area, there is no doubt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Taiwo O (Next of Kin) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely environment. Staff are kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Niki P (Niece of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Coplands since May 2023, she transferred from another home.
Admittedly, at the beginning, I was a little dubious about Coplands! However, after a few weeks of allowing time for my aunt to settle, I can honestly say both my aunt and I are absolutely content with everything.
Coplands,
from the reception to the carers to the managers and everybody else are absolutely wonderful, caring and friendly.
The home is always clean and inviting.
With any issues the manager's are always available to assist.
Coplands, well done and thank you for making your home a pleasure for my aunt to be part of.
Keep up the excellent work.
A home I would 100% recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie F (Aunt of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that my nephew is in Coplands - he is getting the care that he needs; physical, emotional and spiritual. Impressed with the group. The care staff are very helpful and caring. Trained staff very professional. Reception staff always pleasant and helpful. Found relatives' meeting very
good. So thanks for all you do. Please keep in touch by email.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent and good. We are happy with the services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ila P (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very ill and unable to walk when admitted to Coplands. Through the hard work of the team and care she has put on weight and can walk now. The staff are all kind and caring and I have had a great deal of help from the manager of Coplands, as she came to assess my mum at the hospital immediately
on hearing that we needed a place for her. The compassion and care and hard work of the staff arranging all the activities throughout the day and celebrating birthdays and cultures means a great deal to us - so thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Coplands Nursing Home is calculated as follows: ( (496 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 523 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coplands Nursing Home to verify any information. View our terms and conditions. Coplands Nursing Home has an Enhanced Service - more info.