Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
9.9 113 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Nursing Care: from £1822
  • Self-Funded Nursing Dementia Care: from £1841

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Babita Lama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions.

Parking

  • Limited parking available on-site.

Coplands Nursing Home Reviews (113)

9.9

Coplands Nursing Home has a Review Score of 9.9 (9.943) out of 10, based on 44 reviews in the last 2 years.
Over all time Coplands Nursing Home has 113 reviews.

Overall Experience
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Date Published
  • 113
  • 10
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  • 44
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Reviewer Connection to Coplands Nursing Home
  • 25
  • 18
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  • 2
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  • 1
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Total of 113, showing 101-113
Review from Dipak M (Son of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care provided to my mum. She has been looked after by staff with a high degree of care and understanding of my mum's condition.
Reply from Elisabeta Mzhika, Home Manager at Coplands Nursing Home

Thank you so much for taking the time to review the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated by you.

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Review from Shaila L (Daughter of Resident) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have just been allowed into the home to visits my mum. I can see lots of changes for the better. The rooms are clean and have been redecorated. My mum seems happier and well looked after. I can't comment on much at the moment as have not had a good chance to really review the changes; just please
continue.
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Review from Nayanbala S (Resident) assisted by family/friend published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management is approachable. The staff are caring and friendly. The home and room are kept clean. The laundry service is excellent.
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Review from T W (Friend of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has recently become a resident at Coplands Nursing Home after being discharged from hospital due to Covid-19. I've been unable to visit inside the home but every time I've contacted Coplands it's been very professional and warm contact and assisted me with either an update of my friend or
passing on the call so that I can talk to my friend. Recently I was able to visit to see my friend in the garden which was managed well. I recommend the gazebo as it did rain!
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Review from Pankai S (Son of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers were very courteous and compassionate. Even though my mother did not speak English the carers managed to bring a smile on her face and assisted her with all her needs. I would certainly recommend this nursing home to my friends and relatives.
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Review from G H (Sister of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Coplands for 17 years and has had excellent treatment throughout all those years. The staff are all kind, concerned and efficient and I am very grateful to them.
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Review from M S (Niece of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and cooperative.
Changes in the reception area.
Recommend for others.
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Review from Zaineb V (Son of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an excellent home. The staff are very helpful and welcoming. My mum was here for 10 years, excellent food, staff are well organised. She was very happy. It was like a second home we used to come from Birmingham every other week. Very very pleased.
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Review from Terrence C (Wife of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Copelands is brilliant in every way. The staff are very loving and caring and the cleanliness is impeccable, spotless, food excellent. The residents get all the nutrition they need. Thank goodness my wife is there.
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Review from Sandeep B (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best nursing home and staff care.
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Review from Terry C (Husband of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how proud you must be of your home. Your staff hygiene, kindness, cleanliness are fantastic and the best part is I feel very happy when I leave because I know my wife is loved and cared for by all of you.


Thank you so much.

Reply from Sybil Wright, Manager, Coplands Nursing Home at Coplands Nursing Home

Thank you so much for taking the time to write such a wonderful review of our home. The whole team at Coplands really appreciate such positive feedback, as we continue working together to provide a high standard of care for all of our residents.

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Review from Michael E (Friend of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have attended this home for many years. My friend has been cared for very well. The staff are always welcoming and friendly. They have Christmas parties for the residents which I am pleased about. All in all, a very pleasant experience. Highly recommend.
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Review from K B (Nephew of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very friendly and helpful. Food is very good considering my uncle is a vegetarian.
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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Coplands Nursing Home is calculated as follows: ( (496 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 523 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coplands Nursing Home to verify any information. View our terms and conditions. Coplands Nursing Home has an Enhanced Service - more info.