Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
9.9 113 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Nursing Care: from £1822
  • Self-Funded Nursing Dementia Care: from £1841

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Babita Lama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions.

Parking

  • Limited parking available on-site.

Coplands Nursing Home Reviews (113)

9.9

Coplands Nursing Home has a Review Score of 9.9 (9.943) out of 10, based on 44 reviews in the last 2 years.
Over all time Coplands Nursing Home has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Coplands Nursing Home
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Total of 113, showing 81-100
Review from M D (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and friendly.
My mother and late auntie were cared for.
Good communication from carers.
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Review from M B (Daughter of Resident) published on 10 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very warm and welcoming and genuinely care for all of the residents here.
The care home is very clean and the food quality is excellent.
We could not be happier and more reassured that our father is in safe and caring hands.
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Review from Rajesh R (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reception: extremely good, very polite people, excellent area and very clean.
Room: great room, very clean and very comfortable.
Manager: wonderful person, polite, very caring and very responsible.
All staff: wonderful/caring staff, caring so much for Mum and her needs, checking frequently.
Food:
great food, very fresh and clean.
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Review from Anil P (Son of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living here since 2017. She is receiving very good care from the home. All the staff are very polite, friendly and kind and my mum feels like it's her own home.
I do not have any comments to say about the home.
Recently the home has improved a lot with good things.
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Review from Keith F (Brother of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy here since four years ago. Services are extremely excellent. The staff here are very nice and friendly. The home is improving a lot. It is very clean here.
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Review from N B (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A care home that is led very well, especially during difficult times - Covid. Staff are friendly and approachable, and we have a great relationship with them. Nurses are informative and caring and work very hard along with the carers. All-round - good team!
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Review from Terence D (Brother of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service i.e. Covid testing, staff are very helpful. I would recommend anyone to stay at Coplands Nursing Home if so. The home is very clean.
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Review from M K (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home and staff employed in all departments offer the highest standard support and care and understanding to every residents' needs. Nothing is ever too much and patients and rooms are kept clean. Food is of high standard, with a good variety and generous portions, and all staff are friendly
and understanding. Excellent facilities.
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Review from N G (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to Coplands Nursing Home in Wembley. The staff took very good care of her. As she was unable to eat by herself the staff and carers were gentle and loving when feeding her. They did not rush to feed her. The room was very clean and she was kept very fresh and her clothes were
always clean. We had a great bonding with all the staff there. My mother was there for four and a half weeks, she was very peaceful. Nurses were always available to ask questions. Very helpful.
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Review from Baiju M (Son of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean room.
Staff very helpful.
Very clean reception and fine (good) process to admit visitors with proper covid testing.
Feeding patiently, slowly as my mother eats slowly.
Very good reception.
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Review from Kavita N (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came back to Coplands Nursing Home after six months since my mum passed away. The nurses and reception greeted me very warmly and I felt like family. I am very proud my mum was looked after by such a caring team. Coplands have an amazing way of keeping everyone smiling and happy. The care is excellent.
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Review from D S (Son of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the high standard of care that my mother is receiving at Coplands Nursing Home. The nurses are very sympathetic and compassionate to her needs and always contact me to update me of any changes. The receptionist and staff are very welcoming when I visit my mother and I was very impressed
by the arrangements that were made for my mothers birthday. The home has a high standard of cleanliness and I feel confident that my mother is in the right place for her needs.
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Review from Charles O (Son of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coplands Nursing Home have been extremely impressive in the way they accommodate and care for my dad and friends and family when we visit.
All through the height of the pandemic the home has been excellent. There was a good mix of restrictions and accessibility with testing when required.
The ladies
at the reception were especially helpful and pleasant. Five-stars.
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Review from J R (Sister of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New manager is very nice and receptionist is always charming. Home is well looked after, clean and tidy and very welcoming.
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Review from Kishor V (Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Coplands Nursing Home and this is the best place to live in. Everybody is kind and supportive. Manager is kind and helpful.
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Review from Sobhag S (Husband of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful.
The management is approachable.
Nurses and carers are excellent.
The laundry service is outstanding.
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Review from V C (Sister-in-law of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never had any issues with the staff at Coplands Nursing Home, everyone is pleasant and caring. The rooms are always clean and tidy.
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Review from Ali M (Son of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Coplands Nursing Home are extremely helpful, they give my mother the best care possible. I am very happy that she has been well looked after. The manager is very proactive and enquires of relatives what more can be done.
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Review from Seyed S (Stepson of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and satisfied with the level and quality of care that my stepfather is receiving in Coplands Nursing Home. First of all the receptionist is very welcoming and helpful and that is the first impression, positive. Staff are friendly too. My stepfather is extremely happy here. I am very
satisfied with the management as she has always been responsive and professional. The place is clean and smells good. Every time I visit I can detect that the place is improving and all I can say is thank you.
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Review from S A (Wife of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very helpful and friendly. The grounds are well kept; it's nice to sit outside when the weather is good. My husband's carer is a very special person; he is a very calm man for him. The new manager is a pleasant lady. The change in the care home is really nice and relaxed and homely.
The receptionist is a really nice person and also helpful. All the other carers I have spoken to are great.
Reply from Elisabeta Mzhika, Home Manager at Coplands Nursing Home

Many thanks for taking the time to write so positively about the care that we continue to provide for your husband and highlighting our special staff members. This will be a great boost for staff morale and we are pleased that both your husband and yourself continue to have such a good experience here at Coplands.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Coplands Nursing Home is calculated as follows: ( (496 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 523 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coplands Nursing Home to verify any information. View our terms and conditions. Coplands Nursing Home has an Enhanced Service - more info.