Coplands Nursing Home

1 Copland Avenue, Sudbury, Wembley HA0 2EN
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Top 20 carehome certificate
9.9 113 Reviews
  • Coplands Nursing Home, Wembley
Coplands Nursing Home is conveniently located in a quiet residential street in Wembley and within easy access of Wembley Central station and other local transport links.

The 79 en-suite rooms are decorated to high a standard, with modern furnishings and fittings throughout. An experienced multicultural care team at the home work hard to adapt to the varying needs of residents, with a focus on delivering high standards of personalised care.

The home has been recognised for its positive work with student nurses and student doctors and has an ongoing partnership with an international college to provide internships for international student medical professionals to the benefit of all who live and work in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Nursing Care: from £1822
  • Self-Funded Nursing Dementia Care: from £1841

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Coplands Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Babita Lama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions.

Parking

  • Limited parking available on-site.

Coplands Nursing Home Reviews (113)

9.9

Coplands Nursing Home has a Review Score of 9.9 (9.943) out of 10, based on 44 reviews in the last 2 years.
Over all time Coplands Nursing Home has 113 reviews.

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Date Published
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Reviewer Connection to Coplands Nursing Home
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Total of 113, showing 41-60
Review from Linda B (Sister of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother was placed into the care home, I'm very happy with the care that he has been getting. I find Coplands Nursing Home is immaculately clean. Staff and nurses are all very upbeat and happy. The receptionist always answers the phone. Everyone listens to all concerns and acts on any requests
from family. I would highly recommend the care home.
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Review from M N (Niece of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt was admitted here she settled in quite quickly. First of all the staff are all professional in the way they treat us and especially my auntie. She was happy and enjoying the activities and one thing I am very happy with is the care home is very clean. My auntie is very clean too and the
room is tidy. It's safe all around and very secure. Overall very happy, excellent service, thank you.
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Review from Valerie M (Sister of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really good to my brother and I am more than happy with the treatment he is getting.
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Review from A M (Father of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a resident at this facility since 2014 and has felt really blessed with the level of care across the board. From management to the different carers and nurses. I have seen how well treated and supported my son has been. They are great at communicating, updates and needs and have bridged
the gap when needed. As a family, we really appreciate all the staff at Coplands! Thank you very much for all you do!
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Review from Stephen R (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good setting and staff are always helpful and polite.
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Review from Nana M (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Coplands Nursing Home has been nothing short of outstanding. My mother has been in their care for two and a half months after an unfortunate stroke. She was greeted by a warm, welcoming staff who truly cared about the residents. The facility itself is clean and well-maintained. The
team of dedicated professionals goes above and beyond. Residents have a variety of options of activities to choose from.
The manager is truly compassionate and always available to address any concerns. Living thousands of miles away, knowing that my mother is in a safe and loving environment is comforting.
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Review from Sundeep P (Son of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very lovely, nice and clean. Whenever I visit my father all the staff are very polite, helpful and kind. My father looks settled. My father is receiving his choice of meal here. Staff are maintaining his room very well. I am happy now there is an in-house physio. My father is receiving daily
activity to make him occupied and the best thing they have got plenty of Gujrati-speaking staff so there is no communication problems. Especially the manager, she is very approachable.
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Review from Rose K (Sister of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came as end-of-life care to Coplands Nursing Home last year. He peacefully passed away on 23/05/23. All staff looked after my brother very well. The staff were very caring, understanding and always there for him. It's a brilliant nursing home and I am happy that my brother got the best care
in the world. The management team was outstanding, especially the deputy manager and the manager was brilliant to me and my brother. I especially miss this care home myself because they were so kind, caring and understanding.
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Review from Ben P (Relative of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased and happy to see top care is taken by managers and staff. My sister who is cared for by all in the home and is looking so happy and cheerful especially as I know she was so ill when she was admitted here. To see her smile is a result of the excellent care with affection she is getting.
The care she gets has changed her life. We all, her family and friends appreciate and honour the care she is getting.
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Review from O R (Son of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my father arrived here, we have been very pleased with the level of care he has received here. They are very professional from the receptionist to the nurses. Always very welcoming. My father for the first time actually likes it at a care home. The previous one he was in he didn't like
at all and wanted to come home. Overall a pleasant experience so far for my father and the rest of the family.
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Review from J S (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum was admitted, the service and staff have been great, giving great support to my mum. When entering the reception, the greeting was very nice and very helpful.
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Review from B L (Sister of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted from the hospital in December 2022 to Coplands Nursing Home and was placed in Hawk Unit. She has been there for 18 months now. She requires total care and her needs are met on a daily basis, also a sacral pressure sore has gone from a grade 4 to a grade 2, this pressure sore was
acquired in the hospital. I'm very happy with her care. The nurses are friendly and dedicated to caring for their patients. Also a big thank you to the managers and reception staff.
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Review from Natalie T (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though Dad is not with us, Coplands Nursing Home have been wonderful to my late father. We always keep in touch and even the receptionist is wonderful and always helpful.
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Review from Adrian C (Son of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Life is difficult now that Mum is bedbound and end of life. It makes me happy to see Mum smile. The hospital caused a few problems which were sorted by the staff here. I just wished I lived closer.
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Review from O S (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the short time (two weeks) my husband has been in this care home, he has been treated with kindness and respect. The nurses are patient with him and show consideration at all times. I am very grateful for this as it is very important to everyone concerned.
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Review from S W (Son of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service. The staff are all so lovely, friendly, very knowledgeable and professional. My mom is very safe. All staff are exceptional people with love and kindness. Thank you all for looking after my mum.
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Review from Callum B (Son of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the excellent service, support and care provided towards our dad. In general, it is the best place he has been so far, a lovely environment. All the staff, especially the front desk are extremely polite and work with care and dignity, thank you to all.
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Review from A T (Friend of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming and they are very friendly. The place is very clean and the room is very clean. The manager is very approachable and very helpful. The receptionist is also very friendly and helpful
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Review from Nahid C (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff very warm, friendly and kind. The care they have provided my father has been excellent. We are always greeted with a warm and friendly smile, especially from the lady at the front desk. As I now live overseas in Australia it is very important to know my dad is in good hands and
looked after. Thank you.
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Review from Jaswanti S (Sister of Resident) published on 29 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come to see my sister all the staff members are fabulous, very kind, friendly and cheerful. My sister's room is beautiful and clean. Staff make sure my sister looks and is dressed well to maintain her dignity. They go the extra mile to make sure she is eating and is happy. The care home is
managed well and the management staff are always available if I or my sister need help or guidance and advice. Thank you to all.
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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Coplands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Coplands Nursing Home is calculated as follows: ( (496 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 523 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coplands Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Babita

Babita Lama

Job Title: Home Manager

Hi, my name is Babita and I am extremely proud to be part of the team at Coplands Nursing Home as their Home Manager.


After finishing University I have worked in various Care Homes and NHS Trust as a Registered Nurse. Time progressed and I became a Clinical Lead, then Deputy Manager and then was appointed Registered Manager in 2022.


We have built a strong team of dedicated and long serving professionals at Coplands Nursing Home and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always strive for us to do things better. I have been awarded with Best Manager of The Year 2021 and Social Care Award 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coplands Nursing Home to verify any information. View our terms and conditions. Coplands Nursing Home has an Enhanced Service - more info.