Care Provided by Fernbank
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Fernbank to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mr & Mrs K Bhanji
- Private Owned
Person in charge
- Sylvia Mthabela (Matron/Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (5)
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Fernbank Reviews (5)
8.5
Fernbank has a Review Score of 8.5 (8.458) out of 10, based on 2 reviews in the last 2 years.
Over all time Fernbank has 5 reviews.
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Overall Experience
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Review from Icilma N (Daughter of Resident) published on 10 July 2026 Submitted via Website•
Overall Experience
My 96 year old mother arrived at Fernbank Nursing Home October 2024 in an ambulance,following a very stressfull five month stay in hospital.
On arrival Mother was bathed, dressed and appeared to have settled in when I arrived three hours after her.
We were astonished as in the hospital there was no care, input or communication. Here we found her alert engaging with the activities and listening to music.
Mother celebrated her birthday on the 1st December the staff made a special fuss of her ensuring birthday cake and good wishes were given. Mother was always dressed smartly. Always had that hot cup of tea. Had her Pastoral care. Ensured she had various activites to carry out daily.Staff are always welcoming on our arrival. Would call and update us on any medical changes.
Mother had 20 wonderful months at Fernbank. the last few days of her life she was made exceptionally comfortable and the family fully updated at all times.
On arrival Mother was bathed, dressed and appeared to have settled in when I arrived three hours after her.
We were astonished as in the hospital there was no care, input or communication. Here we found her alert engaging with the activities and listening to music.
Mother celebrated her birthday on the 1st December the staff made a special fuss of her ensuring birthday cake and good wishes were given. Mother was always dressed smartly. Always had that hot cup of tea. Had her Pastoral care. Ensured she had various activites to carry out daily.Staff are always welcoming on our arrival. Would call and update us on any medical changes.
Mother had 20 wonderful months at Fernbank. the last few days of her life she was made exceptionally comfortable and the family fully updated at all times.
This care has certainly been exceptional from ALL the staff.
↩Reply from Ken Bhanji, Owner at Fernbank
Thank you so much for your appreciation of our wonderful staff.
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Review from Lisa W (Niece of Resident) published on 6 January 2026 Submitted via Website•
Overall Experience
My uncle Kevin passed this week and had been in 3 other care home prior to being moved to Fernbank. He needed 1 to 1 support due to his condition. All of the other care homes did not manage my uncle and he was forced to leave them. Then we found Fernbank. What a difference and a relief for us all. The care he received here was exemplary. The level of care was over and above - staff are caring, kind, attentive and reflective, if something did not work they would go out of their way to try something else. He wasn't eating at the other care homes, but here they took the time with him and supported him. His level of personal care was excellent, he was always clean and well presented, which was never the case in the other homes. There is a real human touch here. The family cannot thank all the staff here enough for making his final years comfortable and with dignity.
If you are looking for a care home then this is the place
↩Reply from Ken Bhanji, Owner at Fernbank
Thank you so much for your appreciation of our wonderful and dedicated staff. I have shared your review with them.
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Review from C R (Daughter of Resident) published on 27 June 2023 Submitted via Website•
Overall Experience
Our mother passed this last week having spent the last two and a half years at Fernbank. The level of care she received throughout was extraordinary - sensitive and appropriate. Dignity, respect and kindness was shown to her every day by every staff member we encountered. We simply cannot praise them enough, or recommend them more highly, and are very thankful mum spent her last years there. x
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Review from Elena G (Daughter of Resident) published on 13 January 2023 Submitted via Website•
Overall Experience
My mother was at Fernbank for her final eight months of life. We watched her blossom and come out of herself, she danced again for the first time in years and laughed every single day. She couldn't stop saying how happy she was and how lovely everyone was. The staff, each and everyone, are so caring, helpful and kind, from those in charge, carers, nurses, kitchen staff, cleaners and helpers. I can't thank them enough for being so human and patient and treating each resident accordingly. I cannot recommend this beautiful home enough.
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Review from Elizabeth K (Wife of Resident) published on 5 April 2019 Submitted via Website•
Overall Experience
We found Fernbank a very friendly and caring home. The carers would always go the extra mile to meet the needs of all the residents.
They would always speak to my husband, even when they thought he was sleeping. They made him feel welcome and included within the whole home. He could not participate in the activities but he was never left on his own, always felt included. The management were always visible and approachable and have created an excellent environment for the residents and their families.
↩Reply from Ken Bhanji, Owmer at Fernbank
Thank you so much for your appreciation of our wonderful staff team.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 May 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Fernbank
What types of Care is Fernbank registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Fernbank have?
There are 20 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Fernbank?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Fernbank to the centre of London?
7.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernbank to verify any information. View our terms and conditions. Fernbank has a Basic Service -more info.