Galsworthy House Nursing Home

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.6 80 Reviews
  • Galsworthy House Nursing Home, Kingston upon Thames
Galsworthy House Nursing Home in Kingston Upon Thames provides the highest standards of residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples.

The stunning period property was formerly home to Sir John Galsworthy, the novelist and playwright who is most notably remembered for The Forsyte Saga, who the home is named for. The beautifully appointed bedrooms and elegant day rooms contribute to the distinctive atmosphere in the home. The home has a prime position on Kingston Hill, where it enjoys wonderful views over Richmond Park, the largest Royal Park in London and home to various wild birds and animals including deer which can very often be seen walking around and being admired by the residents.

There are a variety of activities on a daily basis designed to keep residents mentally, physically and socially active so they can get involved in as much or as little as they like. The team love learning as much as they can about the residents so that their time is tailored to their individual needs and interests.
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Care Provided by Galsworthy House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1995
  • Self-Funded Residential Dementia Care: from £1998
  • Self-Funded Nursing Care: from £2299
  • Self-Funded Nursing Dementia Care: from £2100
  • RESPITE Self-Funded Residential Care: from £2145
  • RESPITE Self-Funded Residential Dementia Care: from £2145
  • RESPITE Self-Funded Nursing Care: from £2245
  • RESPITE Self-Funded Nursing Dementia Care: from £2245

These prices are only a guideline, please contact Galsworthy House Nursing Home to find out the exact price for your requirements.

Contact Galsworthy House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Galsworthy House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andreea Pipple (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (52)

Galsworthy House Nursing Home Reviews (80)

9.6

Galsworthy House Nursing Home has a Review Score of 9.6 (9.625) out of 10, based on 28 reviews in the last 2 years.
Over all time Galsworthy House Nursing Home has 80 reviews.

Overall Experience
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Reviewer Connection to Galsworthy House Nursing Home
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Review from I H (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the nursing home for six weeks and has settled in well. The staff are all very nice and helpful. There are activities and entertainment daily.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeOn behalf of the Galsworthy House team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from M L (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent the last two weeks of her life here and I was very happy with the way the nurses and carers looked after and respected her. Her room was bright and airy and had patio doors leading onto a terrace area. (It would have been nicer if the pots had been planted out.) I arrived a few minutes
after my mother died, but two carers with there holding her hand and reading to her which was a comfort to both her and me. The staff are all very kind.
Reply from Serpil Mitchell, Home Manager at Galsworthy House Nursing HomeThank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss, we hope we made your mother's stay with us comfortable and would like to pass on our condolences on hearing of her passing.
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Review from V H (Next of Kin) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and comfortable. Homely.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeMany thanks for your review of Galsworthy House, your feedback has been shared with the team.
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Review from K M (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family could not be happier with the wonderful care provided to our mother who has significant medical needs. The home is very clean, and comfortable with great facilities for residents and family members. My young daughter was unwilling to visit Mum in hospital, but loves it at the home and is
very happy that her grandma is being so well cared for. The staff are meticulous in their attention to Mum’s personal and medical needs. They seem to have endless patience when feeding her, and administering personal care. The team members we deal with have been warm and empathetic, providing support to Mum and emotional support and guidance to us. They keep us up to date, and tell us what to expect, which reaffirms our impression that they are well experienced and very skilled. The atmosphere is warm, and I can see every effort is made to treat the residents with care, dignity and respect. I will always be grateful for the way the home has looked after us all at this important time.
Reply from , Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your kind words about our home, the care your mother is receiving and the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Philippa E (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been regularly visiting a resident for the last year. She initially came following surgery, but has felt so well looked after that she decided to stay indefinitely. The site is easy to get to, with free visitor parking. It’s a beautiful building. From the moment you arrive you feel at home. The
door is kept locked for residents’ protection and you’re always greeted warmly when you arrive. The recent renovation is homely and smart. Everything is kept clean, with no unpleasant smells!
The care she has received has been very good. Occasionally one of the carers doesn’t listen to how she likes to take her shower, but otherwise they’ve been kind and respectful. The nurses are excellent and have built up a lovely rapport with her. As have the other staff, including the wonderfully warm and friendly hospitality manager.
There is a regular physio, who comes weekly and works wonders with her mobility and confidence, as well as a lovely hairdresser. Would highly recommend!
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeMany thanks for your review and your lovely comments about our home and the care the residents are receiving. Your feedback has been sent to the team.
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Review from S B (Brother of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother only stayed at Galsworthy for a few days. But, from being very unwell and in a state of confusion and discomfort for the previous 4 weeks, during his final days, he found himself in a calm, relaxing, and caring environment.
It was not only a beautiful location with its perfect vibe (both
for patients and for visitors) but the staff and facilities were outstanding.
I understand he finally was able to relax and, sadly, passed away with carers who seemed to care.
Thank you Galsworthy House! We are so happy that he was able to stay with you.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for your review and recognition of the team at Galsworthy House Nursing Home. We are very sorry for your loss. We hope we made your brother's time here as peaceful as possible and would like to thank you for your heartfelt words of kindness which are very much appreciated. The team will be touched to hear your feedback.
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Review from S M (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with and grateful for the quality of care provided to my mum who was discharged here after a severe stroke. The staff are attentive, caring and extremely professional. The team have gotten to know my mum and our wider family quickly, and are always keen to do what they can to make
all of us, including Mum, comfortable and calm at a very difficult time. They are always well-informed about her up-to-date condition and anticipate her needs. We are being kept well informed, and feel very comfortable that we can ask as many questions as we have. The room itself is very clean and comfortable, and Mum’s personal care needs are being met and maintained to a really high standard. We have been really impressed that the quality of care and commitment is high across every level of the team, including the night team. The staff work really hard, without complaint and always seem to be in good humour. Overall, we are so thankful to everyone who is supporting us all.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about our home, the care your mum is receiving and the recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Hilda B (Wife of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband was moved here I was very worried about how things would turn out for him. I need not have worried, everything went well, the staff were nice (they are the most important thing in my opinion) all other things like rooms, and services to him, he seems to have settled. I really miss him
but it gives me a little peace of mind to see how well things have turned out, of course, he does not want to be away from his own home but I hope he will be able to take it all in his stride. Thanks to all who are looking after him.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you Hilda for taking the time to leave us a review and for your kind words about our home and team at Galsworthy House. It is lovely to hear that your husband is settling in at our home and you have peace of mind that he is being looked after. Your feedback will be shared with the team.
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Review from Lucy B (Friend of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have the most lovely and kind staff here who clearly care about the residents and are great at their job. There are also lots of great activities available for everyone. I would definitely recommend this care home.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about our team and activities at Galsworthy House. Your feedback will be shared with the team.
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Review from S B (Wife of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was first looking for somewhere to take care of my husband I didn’t know the first thing to do, so many to view but I’m so glad I found this one. The staff are so friendly and very attentive to my husband's needs also which I found that they are very respectful as growing old you seem to lose
your place in society but not here, everybody is made to feel welcome, they work hard to include you in the daily activities, keeping the mind busy is a must. The food looks absolutely amazing. I’ve got this place earmarked if I ever need it, also on the other note health is monitored on a regular basis they record it on his notes and appointments are dealt with it is definitely a home-from-home.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your wonderful comments about our home and team, it is lovely to hear that Galsworthy House feels like a home-from-home. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Denise S (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the home enough. The carers are amazing, mum is well looked after. Nothing is too much trouble. The staff are very responsive with queries, or questions I may have. I would like to see Mum attend outings more apart from that very pleased with Galsworthy House. Keep up the good work.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you Denise for your kind words and recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Jean R (Friend of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The old friend that I visit is very happy here and her health has improved since being here. I always find the staff kind and supportive. I teach my friend a particular technique and the staff express interest and cooperate with me. The extra activities the home provides are particularly important.
I am impressed.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review, it is lovely to hear that your friend has settled in at Galsworthy House and that you enjoy your visits. Your feedback will be shared with the team.
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Review from Lynda A (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are all very friendly and seem to know exactly what they are doing and my mother is extremely happy there. Always smells clean and relaxed, never shows signs of pain or neglect, this is important to me. Thank you so much to all the staff and especially the lovely managers.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about our team and the care your mother is receiving. It is wonderful to hear that your mother is happy and settled at Galsworthy House. Your feedback will be shared with the team.
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Review from Naga S (Friend of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place, very professional staff and management are easy to talk to. From entering the building till exit you can see everybody is working hard to fulfil the needs of residents. Highly recommended.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeThank you Naga for taking the time to leave us a review and for your wonderful comments about our home and team. Your feedback will be shared with the team who will be delighted to read your comments.
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Review from Simon D (Son of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my father's respite stay at Galsworthy House, I would like to thank all of the team, for the excellent, professional and empathetic care and attention you have given Father throughout his stay.
He has greatly appreciated it and has improved, almost back to full strength, which has only been
possible due to what the team have done for him.
If or when we require respite care again, Galsworthy House will be will be our first point of call due to the caring nature of all that work there.
Reply from Home Manager at Galsworthy House Nursing HomeThank you, Simon, for taking the time to leave us a review and for your recognition and lovely comments about our team at Galsworthy House. We are delighted to hear your father enjoyed his stay with us and look forward to welcoming him back. Your feedback has been shared with the team.
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Review from D C (Respite Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good personal and nursing care and friendly staff. My room was well equipped and I much valued access to the back garden with its view of the trees in the park. My only reservation was that the food was somewhat bland.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about the care you received. We are pleased you were happy with your room and enjoyed the garden access and views. We value the feedback and all comments have been shared with the team.
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Review from E M (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was at Galsworthy for a few months before we recently moved her to a different care home. There were many reasons for leaving including not being kept informed about significant changes in her weight and not being kept informed about significant changes to her medication. When she was moved
to a different room in the home there were health and safety issues with the new room which I had to inform the management about together with photos. There were so many other things, it was hard work there. In the new home, things are completely different. We are very happy with the high standard of care she is now receiving, we are always kept informed of any changes and we have confidence in the home and the management.
Reply from Home Manager, Home Manager at Galsworthy House Nursing HomeWe’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The wellbeing of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.
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Review from James M (Nephew of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Auntie has been a resident with you for the past 15 months, she celebrated her 98th birthday with you in December, with the staff presenting her with a cake and singing happy birthday to her, which was a very nice touch. We are very happy with the home and the amazing staff who are always friendly
and happy to give us time for a chat. My Auntie is safe and well cared for and we trust the staff with her care. Communication in the form of newsletters, emails and occasional phone calls is very good. Policy regarding Covid and use of PPE has been communicated very well and has been sensible and proportionate. She enjoys the food and the chef provides her with a fish dish 2 or 3 times a week as this is her favourite, which is a nice touch. The one disappointment we do have is that her room is very small and rather claustrophobic.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for your kind words, James. We loved celebrating your auntie’s 98th birthday! We strive to create a warm and welcoming environment for all residents and we are pleased to hear that you are happy with your auntie’s home. We understand that living spaces are an essential part of residents' overall well-being and are always looking for ways to improve our facilities. Thank you again for your kind words, we appreciate your feedback – all of which will be passed on to the team.
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Review from Katie M (Daughter of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent four years at Galsworthy House. He suffered from Parkinson's and dementia and we chose Galsworthy House because of its specialist care and facilities. He was very happy at Galsworthy and was treated with dignity and respect by all the staff. Where he was able to, he participated in lots
of activities including live music, arts and crafts and visits from local school children. He really considered it as his home and was happy and settled. I was always greeted very warmly by the staff and was encouraged to join in events and to interact with the other residents. I enjoyed my visits very much and was always confident that he was receiving the best care. Covid-19 proved a challenging time for everyone but everyone managed an extremely difficult situation very well.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for your lovely review, Katie. We do remember your dad’s smile when he joined the activities, especially with children or when we served his favourite drinks at our party events. It's great to hear that he considered Galsworthy House his home and we are delighted to hear that you were always warmly greeted, please remember you can always pop back for a cup of tea. Thank you again for sharing your experience, your comments have been passed on to the team.
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Review from Joan Q (Partner of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was impressed with the care given to my partner. He was well dressed and neatly shaved.
His room was clean and homely looking. He was given a very nice birthday celebration while in your care with decorations and a cake with candles.
Reply from Home Manager at Galsworthy House Nursing HomeThank you for your kind words about the care given to your partner, Joan. Providing a comfortable and clean environment for our residents is one of our top priorities and we are pleased that we met your expectations. Absolutely delighted to hear that your partner was given a nice birthday at Galsworthy House - we like to make sure that our residents feel valued on their special day. Thank you again for taking the time to provide us with your feedback. Your lovely words will be shared with the team.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Galsworthy House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Galsworthy House Nursing Home is calculated as follows: ( (219 Excellents x 5) + (97 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Galsworthy House Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Mick

Mick Newton

Job Title: Home Manager

Mick Newton is our Home Manager at Galsworthy House Care Home, here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Andreea

Andreea

Job Title: Community Manager

Working at Galsworthy House is deeply fulfilling because it allows me to be there for people when they need kindness, patience, and understanding the most. It’s a privilege to help create a warm, supportive environment where every person feels valued, heard, and at home.

Karina

Karina

Job Title: Home Administrator

I take pride in ensuring that our home runs smoothly and that the residents, their families, and our team feel supported every day. I enjoy being the link that brings everything together behind the scenes, helping to ensure that our residents receive the best possible care in a welcoming and well-organised environment.

Charlie

Charlie

Job Title: Head of Hospitality

I love my role at Galsworthy House. I enjoy helping the residents and getting to know them personally. It makes my day to know that I can brighten theirs, whether by making a cup of tea or having a chat.

Ruth

Ruth

Job Title: Head of Wellbeing

My role as Head of Wellbeing is incredibly rewarding. Seeing the residents happy and getting involved in the activities makes my day, every day. I love my job and our wonderful residents.

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