Review from Philippa E (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience

I’ve been regularly visiting a resident for the last year. She initially came following surgery, but has felt so well looked after that she decided to stay indefinitely. The site is easy to get to, with free visitor parking. It’s a beautiful building. From the moment you arrive you feel at home. The

door is kept locked for residents’ protection and you’re always greeted warmly when you arrive. The recent renovation is homely and smart. Everything is kept clean, with no unpleasant smells!
The care she has received has been very good. Occasionally one of the carers doesn’t listen to how she likes to take her shower, but otherwise they’ve been kind and respectful. The nurses are excellent and have built up a lovely rapport with her. As have the other staff, including the wonderfully warm and friendly hospitality manager.
There is a regular physio, who comes weekly and works wonders with her mobility and confidence, as well as a lovely hairdresser. Would highly recommend!

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Many thanks for your review and your lovely comments about our home and the care the residents are receiving. Your feedback has been sent to the team.

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Review from S B (Brother of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience

My brother only stayed at Galsworthy for a few days. But, from being very unwell and in a state of confusion and discomfort for the previous 4 weeks, during his final days, he found himself in a calm, relaxing, and caring environment.
It was not only a beautiful location with its perfect vibe (both

for patients and for visitors) but the staff and facilities were outstanding.
I understand he finally was able to relax and, sadly, passed away with carers who seemed to care.
Thank you Galsworthy House! We are so happy that he was able to stay with you.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your review and recognition of the team at Galsworthy House Nursing Home. We are very sorry for your loss. We hope we made your brother's time here as peaceful as possible and would like to thank you for your heartfelt words of kindness which are very much appreciated. The team will be touched to hear your feedback.

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Review from S M (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

We are really pleased with and grateful for the quality of care provided to my mum who was discharged here after a severe stroke. The staff are attentive, caring and extremely professional. The team have gotten to know my mum and our wider family quickly, and are always keen to do what they can to make

all of us, including Mum, comfortable and calm at a very difficult time. They are always well-informed about her up-to-date condition and anticipate her needs. We are being kept well informed, and feel very comfortable that we can ask as many questions as we have. The room itself is very clean and comfortable, and Mum’s personal care needs are being met and maintained to a really high standard. We have been really impressed that the quality of care and commitment is high across every level of the team, including the night team. The staff work really hard, without complaint and always seem to be in good humour. Overall, we are so thankful to everyone who is supporting us all.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your mum is receiving and the recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Hilda B (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

When my husband was moved here I was very worried about how things would turn out for him. I need not have worried, everything went well, the staff were nice (they are the most important thing in my opinion) all other things like rooms, and services to him, he seems to have settled. I really miss him

but it gives me a little peace of mind to see how well things have turned out, of course, he does not want to be away from his own home but I hope he will be able to take it all in his stride. Thanks to all who are looking after him.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Hilda for taking the time to leave us a review and for your kind words about our home and team at Galsworthy House. It is lovely to hear that your husband is settling in at our home and you have peace of mind that he is being looked after. Your feedback will be shared with the team.

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Review from Tariq K (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience

My mother has advanced Alzheimers. Unable to communicate and no longer able to walk.
We always had concerns about her stay at Galsworthy House. Has a weird eerie feeling to the whole place.
After we took my mother out of the care home, we discovered that male carers were involved in providing both

routine and intimate care. This represented a huge violation! Here a person trapped in her mind because of her Alzheimer’s had to put up with male carers touching her! Can you think of a worse nightmare?
We attempted to address this matter through various channels, including direct communication with the care home. Regrettably, our concerns were not adequately addressed or resolved.

Reply from Home Manager at Galsworthy House Nursing Home

Protecting the well-being and dignity of our residents is our absolute priority, and our dedicated staff always act with the utmost professionalism. We take comments such as this extremely seriously, although our records differ from your account in this instance. We understand you have been in direct conversation with members of our senior leadership team who will work with you to resolve this matter.

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Review from Lucy B (Friend of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

They have the most lovely and kind staff here who clearly care about the residents and are great at their job. There are also lots of great activities available for everyone. I would definitely recommend this care home.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our team and activities at Galsworthy House. Your feedback will be shared with the team.

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Review from S B (Wife of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

When I was first looking for somewhere to take care of my husband I didn’t know the first thing to do, so many to view but I’m so glad I found this one. The staff are so friendly and very attentive to my husband's needs also which I found that they are very respectful as growing old you seem to lose

your place in society but not here, everybody is made to feel welcome, they work hard to include you in the daily activities, keeping the mind busy is a must. The food looks absolutely amazing. I’ve got this place earmarked if I ever need it, also on the other note health is monitored on a regular basis they record it on his notes and appointments are dealt with it is definitely a home-from-home.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your wonderful comments about our home and team, it is lovely to hear that Galsworthy House feels like a home-from-home. Your comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Denise S (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

I cannot praise the home enough. The carers are amazing, mum is well looked after. Nothing is too much trouble. The staff are very responsive with queries, or questions I may have. I would like to see Mum attend outings more apart from that very pleased with Galsworthy House. Keep up the good work.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Denise for your kind words and recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Jean R (Friend of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience

The old friend that I visit is very happy here and her health has improved since being here. I always find the staff kind and supportive. I teach my friend a particular technique and the staff express interest and cooperate with me. The extra activities the home provides are particularly important.

I am impressed.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review, it is lovely to hear that your friend has settled in at Galsworthy House and that you enjoy your visits. Your feedback will be shared with the team.

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Review from Lynda A (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Staff are all very friendly and seem to know exactly what they are doing and my mother is extremely happy there. Always smells clean and relaxed, never shows signs of pain or neglect, this is important to me. Thank you so much to all the staff and especially the lovely managers.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our team and the care your mother is receiving. It is wonderful to hear that your mother is happy and settled at Galsworthy House. Your feedback will be shared with the team.

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Review from Naga S (Friend of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Wonderful place, very professional staff and management are easy to talk to. From entering the building till exit you can see everybody is working hard to fulfil the needs of residents. Highly recommended.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Naga for taking the time to leave us a review and for your wonderful comments about our home and team. Your feedback will be shared with the team who will be delighted to read your comments.

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Review from Simon D (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Following my father's respite stay at Galsworthy House, I would like to thank all of the team, for the excellent, professional and empathetic care and attention you have given Father throughout his stay.
He has greatly appreciated it and has improved, almost back to full strength, which has only been

possible due to what the team have done for him.
If or when we require respite care again, Galsworthy House will be will be our first point of call due to the caring nature of all that work there.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you, Simon, for taking the time to leave us a review and for your recognition and lovely comments about our team at Galsworthy House. We are delighted to hear your father enjoyed his stay with us and look forward to welcoming him back. Your feedback has been shared with the team.

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Review from D C (Respite Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Very good personal and nursing care and friendly staff. My room was well equipped and I much valued access to the back garden with its view of the trees in the park. My only reservation was that the food was somewhat bland.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about the care you received. We are pleased you were happy with your room and enjoyed the garden access and views. We value the feedback and all comments have been shared with the team.

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Review from E M (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mother was at Galsworthy for a few months before we recently moved her to a different care home. There were many reasons for leaving including not being kept informed about significant changes in her weight and not being kept informed about significant changes to her medication. When she was moved

to a different room in the home there were health and safety issues with the new room which I had to inform the management about together with photos. There were so many other things, it was hard work there. In the new home, things are completely different. We are very happy with the high standard of care she is now receiving, we are always kept informed of any changes and we have confidence in the home and the management.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The wellbeing of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.

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Review from James M (Nephew of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My Auntie has been a resident with you for the past 15 months, she celebrated her 98th birthday with you in December, with the staff presenting her with a cake and singing happy birthday to her, which was a very nice touch. We are very happy with the home and the amazing staff who are always friendly

and happy to give us time for a chat. My Auntie is safe and well cared for and we trust the staff with her care. Communication in the form of newsletters, emails and occasional phone calls is very good. Policy regarding Covid and use of PPE has been communicated very well and has been sensible and proportionate. She enjoys the food and the chef provides her with a fish dish 2 or 3 times a week as this is her favourite, which is a nice touch. The one disappointment we do have is that her room is very small and rather claustrophobic.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words, James. We loved celebrating your auntie’s 98th birthday! We strive to create a warm and welcoming environment for all residents and we are pleased to hear that you are happy with your auntie’s home. We understand that living spaces are an essential part of residents' overall well-being and are always looking for ways to improve our facilities. Thank you again for your kind words, we appreciate your feedback – all of which will be passed on to the team.

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Review from Katie M (Daughter of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience

My father spent four years at Galsworthy House. He suffered from Parkinson's and dementia and we chose Galsworthy House because of its specialist care and facilities. He was very happy at Galsworthy and was treated with dignity and respect by all the staff. Where he was able to, he participated in lots

of activities including live music, arts and crafts and visits from local school children. He really considered it as his home and was happy and settled. I was always greeted very warmly by the staff and was encouraged to join in events and to interact with the other residents. I enjoyed my visits very much and was always confident that he was receiving the best care. Covid-19 proved a challenging time for everyone but everyone managed an extremely difficult situation very well.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely review, Katie. We do remember your dad’s smile when he joined the activities, especially with children or when we served his favourite drinks at our party events. It's great to hear that he considered Galsworthy House his home and we are delighted to hear that you were always warmly greeted, please remember you can always pop back for a cup of tea. Thank you again for sharing your experience, your comments have been passed on to the team.

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Review from Joan Q (Partner of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I was impressed with the care given to my partner. He was well dressed and neatly shaved.
His room was clean and homely looking. He was given a very nice birthday celebration while in your care with decorations and a cake with candles.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words about the care given to your partner, Joan. Providing a comfortable and clean environment for our residents is one of our top priorities and we are pleased that we met your expectations. Absolutely delighted to hear that your partner was given a nice birthday at Galsworthy House - we like to make sure that our residents feel valued on their special day. Thank you again for taking the time to provide us with your feedback. Your lovely words will be shared with the team.

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Review from Halina Z (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

My friend was very happy to stay at Galsworthy House. She was staying there for a number of years for respite, and then at the begging of last year, she decided to stay permanently.
She (and myself) like the place very much. It is a beautiful building and garden with a lot of space to move around.

Very nice, professional carers and nurses.
My friend likes the choices of food and activities. Lovely atmosphere like at home.
The manageress of the house is very helpful and always has time to answer any questions regarding everyday life in the house.
Some examples - are live music, art, exercises, library, school children visits, outdoor tea, bingo, hairdresser etc.
I was visiting my friend every day and spent a lot of time in Galsworthy House, and I can
recommend this lovely, pleasant place to stay for respite or permanently to feel at home.

Reply from Home Manager at Galsworthy House Nursing Home

We would like to thank you for sharing your positive experience with Galsworthy House, Halina. We are delighted to hear that your friend enjoyed her stay with us and decided to make it her permanent home. It is great to know that you and your friend find our building and garden beautiful and spacious and our staff professional and caring. It is always our goal to make sure that our residents feel at home, and we are glad that we were able to provide a variety of events and services that your friend enjoys. Thank you for recommending Galsworthy House. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents. Your comments have been passed on to the team.

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Review from Mel H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Considering that the majority of my mother's stay at Galsworthy House Nursing Home was during the pandemic lockdowns, I believe she was treated with great respect and tenderness. She needed a lot of attention towards the end and she certainly got the best that could be given.
On a personal note, I

found the staff to be very kind and friendly. They were fun too and lots of activities were put on for the residents. What a lovely bunch!

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to share your positive experience with us, Mel. We are pleased to hear that your mother received great respect and tenderness during her stay with us. Our staff are committed to providing the highest quality of care and we are delighted to hear that they exceeded your expectations. It is heartening to know that our team were kind, friendly and fun and that your mother was able to participate in a variety of activities. Thank you again for your positive review. Your kind comments will be passed on to the team.

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Review from Tracy S (Friend of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

I found the staff and management at Galsworthy House Nursing Home to be friendly and helpful and I was very impressed with the care received. The activities lady is bubbly and is really good at getting everyone involved in the activities on offer.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely review, Tracy. We strive to deliver person-centred care, it is fantastic to hear that you are impressed with Galsworthy House. Our team, especially our activity lady, will enjoy hearing your feedback.

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