Galsworthy House Nursing Home

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.5 77 Reviews
  • Galsworthy House Nursing Home, Kingston upon Thames
Galsworthy House Nursing Home in Kingston Upon Thames provides the highest standards of residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples.

The stunning period property was formerly home to Sir John Galsworthy, the novelist and playwright who is most notably remembered for The Forsyte Saga, who the home is named for. The beautifully appointed bedrooms and elegant day rooms contribute to the distinctive atmosphere in the home. The home has a prime position on Kingston Hill, where it enjoys wonderful views over Richmond Park, the largest Royal Park in London and home to various wild birds and animals including deer which can very often be seen walking around and being admired by the residents.

There are a variety of activities on a daily basis designed to keep residents mentally, physically and socially active so they can get involved in as much or as little as they like. The team love learning as much as they can about the residents so that their time is tailored to their individual needs and interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2100
  • Self-Funded Nursing Dementia Care: from £2100
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000
  • RESPITE Self-Funded Nursing Care: from £2100
  • RESPITE Self-Funded Nursing Dementia Care: from £2100

These prices are only a guideline, please contact Galsworthy House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mick Newton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (52)

Galsworthy House Nursing Home Reviews (77)

Total of 77, showing 61-77
9.5

Galsworthy House Nursing Home has a Review Score of 9.5 (9.540) out of 10, based on 30 reviews in the last 2 years. Over all time Galsworthy House Nursing Home has 77 reviews.

Overall Experience

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Date Published

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Review from E B (Respite Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following insertion of a pacemaker, I was told I must not use my arm for six weeks. My husband and I are in our late 80's. I am his carer and accustomed to doing everything at home. Knowing I might use the arm inadvertently I decided we should both go for some convalescent care for the first few days.
I found Galsworthy House on the web and was excited about it as they were able to take us both together and everything has come right up to our expectations and hopes.


The care, friendliness and personal attention from everyone have been exceptional, the room and cooking are excellent and the house and grounds are lovely. The library is a marvellous facility.

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Review from Dan B (Son of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Galsworthy House for c. 3 years and is very happy there. Probably the most positive characteristic is the warmth and friendliness of all the staff, and the caring atmosphere they and the management create. The food is also well above the standard one would expect in an institution
of this sort. The home is based in an historic building with lots of character, and recent refurbishment work has enhanced further the surroundings and facilities.


From a personal point of view, I find I am always made welcome when I visit and feel my mother is happy and well looked-after. On the odd occasion I have expressed any concern or asked for something to be done, it has always been taken seriously and dealt with.


I would be very happy to recommend Galsworthy House.

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Review from Vivienne P (Wife of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galsworthy House has wonderful staff who are always helpful, kind and caring. This applies to the carers, who interact with and really do care for the patient, and the management team who go to great lengths to ensure both patient and relatives are happy with the service provided.
My husband settled
in extremely quickly and, despite his dementia, seems very happy and comfortable with everything being done for him. As he has other medical problems it is comforting to know that the nursing staff keep a close eye on these and react promptly if a situation changes.
The food is tasty and plentiful and my husband is kept scrupulously clean throughout the day and night.
The ethos here is 'patient led', which means the care staff react to the patient's needs and don't insist on things being done to a rigid timetable. Visitors are always welcome at any time, which is most reassuring.

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Review from K E (Private Carer of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely experience visiting this care home. I've been looking after my client here for 4 years. Staff are brilliant, well trained and thorough. Even with change, refurbishment etc it's a lovely place to be and for those who come in for respite, it is a home away from home.

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Review from Diane d B (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful stay at Galsworthy House for 10 days to recuperate after pneumonia before going home. I thank the staff for their great care, kindness in every respect. There is a few staff, in particular, I would like to mention but the other staff were wonderful as well!

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Review from Marie H (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived here in October 2016. She came straight from hospital and was in a very bad way. Almost comatosed, not walking, needing a hoist, not eating etc. She is now very well. The best she has been for over a year. The staff have been so good to her, getting her back on her feet and making her happy.
They have sorted her medication and she is eating so well. Thanks to the Manager who works so hard and all the staff on the first floor.

Reply from Mary Plante, Acting Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to review Galsworthy House, we really appreciate your feedback. At Galsworthy House, we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. We hope that you will continue to share your suggestions with us in the home in future.

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Review from Patricia C (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum enjoyed living at Galsworthy House. She found the staff very friendly and kind.

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Review from Mazen A (Husband of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here because she has Dementia. The place is clean and very well organised. The food is healthy and well made. My wife is happy here, she is very well looked after.

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Review from Terence R S (Friend of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kind, charming and helpful to residents and visitors alike.

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Review from John L (Son of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I was allowed only one thing to day about Galsworthy House, it would be the brilliant staff that have looked after our mother since she became a resident in October 2011.

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Review from Martin K (Great-Nephew of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Galsworthy House is always odour free, a good initial sign of a well financed, well cleaned, well run care home.

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Review from Susie A (Niece of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle stayed at Galsworthy House for nearly 2 years. They provided excellent quality of care, especially challenging with a man who was very independent until his early 90's. He clearly felt safe, enjoyed the food, care & attention very much. For his entire stay, he was resident on the mezzanine
floor which is managed by a member of staff who was utterly superb. His patience & kindness to my Uncle was unfailing & it was clear my Uncle grew very fond of him which was lovely to see. It was lovely to think we did not have to worry about him & if there were any concerns over his health they always reached out immediately. The Deputy Manager has also been fantastic, providing support & guidance over the last 2 years. My Uncle sadly passed away last month, he passed away peacefully & with dignity at the age of 93, you can't really ask for more than that.

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Review from Michael C (Husband of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Galsworthy House for about two and a half months, I visit most days so I seen life there at first hand. From the manager down to incomparable activities lady who organises the events, games, entertainments etc. Every one of the staff gives the most excellent care to the residents,
interacting with them and showing kindness which is really quite touching. The lovely setting of Galsworthy House with it's Victorian splendour helps to make this a very special home. My wife is happy, and know that she is being well looked after I can sleep well at night.

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Review from Josephine W (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to write about the incredible care that the staff at Galsworthy House give to my mother. She has lived here since June and from the start she has felt at home, which is primarily due to the care and attention she is given. My father visits every day, and is warmly welcomed. It is the small
details that show the great care, the white cotton tablecloths and silver cutlery, the fresh flowers and smiles from all the staff. I have no doubt that my mother is being in the best place for her, and I have recommended Galsworthy House to my friends who are considering care homes in the area.

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Review from Keith B (Son of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Any issues raised by family members are attended to quickly and sympathetically. To be fair the only such issues have been both very minor and infrequent.

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Review from Maggie B (Daughter of Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care home where she had been happy and content is being closed down by the council so a new care home had to be found for her. At the age of 95 she was welcomed to Galsworthy House where everything possible is being done to make her feel at home. The staff are all very caring and dedicated
I am happy to know my mum will spend her last days in such a lovely, caring 'new' home.

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Review from Rob (Son of Resident) published on 17 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st visit but was impressed by the cleanliness and security.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Galsworthy House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Galsworthy House Nursing Home is calculated as follows: ( (237 Excellents x 5) + (94 Goods x 4) + (8 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 352 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galsworthy House Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (5)

Mick

Mick Newton

Job Title: Home Manager

Mick Newton is our Home Manager at Galsworthy House Care Home, here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Andreea

Andreea

Job Title: Community Manager

Working at Galsworthy House is deeply fulfilling because it allows me to be there for people when they need kindness, patience, and understanding the most. It’s a privilege to help create a warm, supportive environment where every person feels valued, heard, and at home.

Karina

Karina

Job Title: Home Administrator

I take pride in ensuring that our home runs smoothly and that the residents, their families, and our team feel supported every day. I enjoy being the link that brings everything together behind the scenes, helping to ensure that our residents receive the best possible care in a welcoming and well-organised environment.

Charlie

Charlie

Job Title: Head of Hospitality

I love my role at Galsworthy House. I enjoy helping the residents and getting to know them personally. It makes my day to know that I can brighten theirs, whether by making a cup of tea or having a chat.

Ruth

Ruth

Job Title: Head of Wellbeing

My role as Head of Wellbeing is incredibly rewarding. Seeing the residents happy and getting involved in the activities makes my day, every day. I love my job and our wonderful residents.

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