Galsworthy House

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.6 82 Reviews
  • Galsworthy House, Kingston upon Thames
Galsworthy House in Kingston Upon Thames provides round the clock residential, nursing and dementia care on a permanent and respite basis.

The Surrey care home overlooks Richmond Park, and features many quality facilities including a café, library and hair and beauty salon. Residents’ bedrooms are tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. The dedicated activities team organise regular activities, events and outings.
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Care Provided by Galsworthy House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1995
  • Self-Funded Residential Dementia Care: from £1995
  • Self-Funded Nursing Care: from £2245
  • Self-Funded Nursing Dementia Care: from £2245
  • RESPITE Self-Funded Residential Care: from £2145
  • RESPITE Self-Funded Residential Dementia Care: from £2145
  • RESPITE Self-Funded Nursing Care: from £2245
  • RESPITE Self-Funded Nursing Dementia Care: from £2245

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Galsworthy House for full pricing details and T&Cs.

Contact Galsworthy House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Galsworthy House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andreea Pipple (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (52)

Galsworthy House Reviews (82)

9.6

Galsworthy House has a Review Score of 9.6 (9.584) out of 10, based on 25 reviews in the last 2 years.
Over all time Galsworthy House has 82 reviews.

Overall Experience
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Reviewer Connection to Galsworthy House
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Total of 82, showing 61-80
Review from B W (Son-in-law of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I live abroad. The staff have all been very helpful in admitting my Mother in Law. Considering trans-Atlantic communication, the transition was made very easy. Please congratulate everyone for their superb help.
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Review from M P (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff who have looked after Mother in difficult and challenging situations. Mother has Alzheimer's. Some excellent hep in getting Mother to hospital to have x-ray after fall (fracture). The staff have also been a great help to myself as it has been very difficult watching my mother deteriorate
with Alzheimer's.
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Review from Angela M (Sister of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Galsworthy House is a beautiful period property overlooking Richmond Park. I viewed the home and was greeted by a very well informed gentleman, customer services manager and a kind and helpful Receptionist. After a good look around I chose a room for my Sister. On moving in for our respite stay, I
was greeted very warmly. The senior team took time to ask me and my sister what her needs were. We met the new Manager and a very experienced Deputy. My sister received excellent care during her stay. I would recommend Galsworthy House.
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Review from John N (Husband of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here nearly three years now.
Very satisfied with all aspects of the very professional and friendly care.
I see her every day.
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Review from Philippa S (Daughter of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Galsworthy House is a lovely building, well presented, with break-taking views over Richmond Park.


The Manager takes an active interest in the well-being of each individual, is sensitive to needs and is always ready to listen if there are any problems. I have really appreciated how visitors are

always welcomed, at any time, and the staff are very friendly, helpful, kind and caring.
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Review from E B (Respite Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following insertion of a pacemaker, I was told I must not use my arm for six weeks. My husband and I are in our late 80's. I am his carer and accustomed to doing everything at home. Knowing I might use the arm inadvertently I decided we should both go for some convalescent care for the first few days.
I found Galsworthy House on the web and was excited about it as they were able to take us both together and everything has come right up to our expectations and hopes.


The care, friendliness and personal attention from everyone have been exceptional, the room and cooking are excellent and the house and grounds are lovely. The library is a marvellous facility.

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Review from Dan B (Son of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Galsworthy House for c. 3 years and is very happy there. Probably the most positive characteristic is the warmth and friendliness of all the staff, and the caring atmosphere they and the management create. The food is also well above the standard one would expect in an institution
of this sort. The home is based in an historic building with lots of character, and recent refurbishment work has enhanced further the surroundings and facilities.


From a personal point of view, I find I am always made welcome when I visit and feel my mother is happy and well looked-after. On the odd occasion I have expressed any concern or asked for something to be done, it has always been taken seriously and dealt with.


I would be very happy to recommend Galsworthy House.

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Review from Vivienne P (Wife of Resident) published on 29 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Galsworthy House has wonderful staff who are always helpful, kind and caring. This applies to the carers, who interact with and really do care for the patient, and the management team who go to great lengths to ensure both patient and relatives are happy with the service provided.
My husband settled
in extremely quickly and, despite his dementia, seems very happy and comfortable with everything being done for him. As he has other medical problems it is comforting to know that the nursing staff keep a close eye on these and react promptly if a situation changes.
The food is tasty and plentiful and my husband is kept scrupulously clean throughout the day and night.
The ethos here is 'patient led', which means the care staff react to the patient's needs and don't insist on things being done to a rigid timetable. Visitors are always welcome at any time, which is most reassuring.
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Review from K E (Private Carer of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely experience visiting this care home. I've been looking after my client here for 4 years. Staff are brilliant, well trained and thorough. Even with change, refurbishment etc it's a lovely place to be and for those who come in for respite, it is a home away from home.
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Review from Diane d B (Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful stay at Galsworthy House for 10 days to recuperate after pneumonia before going home. I thank the staff for their great care, kindness in every respect. There is a few staff, in particular, I would like to mention but the other staff were wonderful as well!
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Review from Marie H (Daughter of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived here in October 2016. She came straight from hospital and was in a very bad way. Almost comatosed, not walking, needing a hoist, not eating etc. She is now very well. The best she has been for over a year. The staff have been so good to her, getting her back on her feet and making her happy.
They have sorted her medication and she is eating so well. Thanks to the Manager who works so hard and all the staff on the first floor.
Reply from Mary Plante, Acting Home Manager at Galsworthy HouseThank you for taking the time to review Galsworthy House, we really appreciate your feedback. At Galsworthy House, we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. We hope that you will continue to share your suggestions with us in the home in future.
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Review from Patricia C (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum enjoyed living at Galsworthy House. She found the staff very friendly and kind.
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Review from Mazen A (Husband of Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came here because she has Dementia. The place is clean and very well organised. The food is healthy and well made. My wife is happy here, she is very well looked after.
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Review from Terence R S (Friend of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always kind, charming and helpful to residents and visitors alike.
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Review from John L (Son of Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I was allowed only one thing to day about Galsworthy House, it would be the brilliant staff that have looked after our mother since she became a resident in October 2011.
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Review from Martin K (Great-Nephew of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Galsworthy House is always odour free, a good initial sign of a well financed, well cleaned, well run care home.
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Review from Susie A (Niece of Resident) published on 17 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Uncle stayed at Galsworthy House for nearly 2 years. They provided excellent quality of care, especially challenging with a man who was very independent until his early 90's. He clearly felt safe, enjoyed the food, care & attention very much. For his entire stay, he was resident on the mezzanine
floor which is managed by a member of staff who was utterly superb. His patience & kindness to my Uncle was unfailing & it was clear my Uncle grew very fond of him which was lovely to see. It was lovely to think we did not have to worry about him & if there were any concerns over his health they always reached out immediately. The Deputy Manager has also been fantastic, providing support & guidance over the last 2 years. My Uncle sadly passed away last month, he passed away peacefully & with dignity at the age of 93, you can't really ask for more than that.
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Review from Michael C (Husband of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Galsworthy House for about two and a half months, I visit most days so I seen life there at first hand. From the manager down to incomparable activities lady who organises the events, games, entertainments etc. Every one of the staff gives the most excellent care to the residents,
interacting with them and showing kindness which is really quite touching. The lovely setting of Galsworthy House with it's Victorian splendour helps to make this a very special home. My wife is happy, and know that she is being well looked after I can sleep well at night.
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Review from Josephine W (Daughter of Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to write about the incredible care that the staff at Galsworthy House give to my mother. She has lived here since June and from the start she has felt at home, which is primarily due to the care and attention she is given. My father visits every day, and is warmly welcomed. It is the small
details that show the great care, the white cotton tablecloths and silver cutlery, the fresh flowers and smiles from all the staff. I have no doubt that my mother is being in the best place for her, and I have recommended Galsworthy House to my friends who are considering care homes in the area.
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Review from Keith B (Son of Resident) published on 12 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good. Any issues raised by family members are attended to quickly and sympathetically. To be fair the only such issues have been both very minor and infrequent.
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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Galsworthy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.584 for Galsworthy House is calculated as follows: ( (189 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 298 Ratings = 4.584
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Galsworthy House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Accreditations

Meet the Team (1)

Andreea

Andreea Tiple

Job Title: Home Manager

As Home Manager at Galsworthy House, I am passionate about creating a warm, safe, and person-centred environment where every resident is treated with dignity, compassion, and respect.


I believe that truly high-quality care comes from understanding each individual’s unique story, preferences, and needs, and ensuring that care is not only safe, but meaningful and fulfilling. I am equally committed to supporting and developing my team, fostering a culture of openness, kindness, and continuous learning.


By empowering staff and promoting reflective practice, I aim to build a strong, confident team that delivers exceptional care. My role is driven by a genuine desire to make a positive difference, ensuring that Galsworthy House feels like a true home for those who live and work here. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Galsworthy House to verify any information. View our terms and conditions. Galsworthy House has an Enhanced Service - more info.