Galsworthy House Nursing Home

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.5 77 Reviews
  • Galsworthy House Nursing Home, Kingston upon Thames
Galsworthy House Nursing Home in Kingston Upon Thames provides the highest standards of residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples.

The stunning period property was formerly home to Sir John Galsworthy, the novelist and playwright who is most notably remembered for The Forsyte Saga, who the home is named for. The beautifully appointed bedrooms and elegant day rooms contribute to the distinctive atmosphere in the home. The home has a prime position on Kingston Hill, where it enjoys wonderful views over Richmond Park, the largest Royal Park in London and home to various wild birds and animals including deer which can very often be seen walking around and being admired by the residents.

There are a variety of activities on a daily basis designed to keep residents mentally, physically and socially active so they can get involved in as much or as little as they like. The team love learning as much as they can about the residents so that their time is tailored to their individual needs and interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2100
  • Self-Funded Nursing Dementia Care: from £2100
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000
  • RESPITE Self-Funded Nursing Care: from £2100
  • RESPITE Self-Funded Nursing Dementia Care: from £2100

These prices are only a guideline, please contact Galsworthy House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mick Newton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (52)

Galsworthy House Nursing Home Reviews (77)

Total of 77, showing 41-60
9.5

Galsworthy House Nursing Home has a Review Score of 9.5 (9.540) out of 10, based on 30 reviews in the last 2 years. Over all time Galsworthy House Nursing Home has 77 reviews.

Overall Experience

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Date Published

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Review from Kia C (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Galsworthy for about a year. She had Alzheimer's. Galsworthy gave her the sense that she was on holiday which was very comforting to us. The setting is lovely. She had a room that looked out onto a courtyard. The most important was how the staff made her feel. She felt loved and cared
for. As a family, we were able to visit at any time. Galsworthy House Nursing Home is able to adjust to each person and encourages each person to do as much or little as they are comfortable with.
The staff were able to adjust to Mum's declining health and changing moods with patience and compassion. As she got worse they were able to facilitate the medical care in hospital as she needed.
Most importantly the staff were able to respect our family's wishes and she was able to die in Galsworthy and not in the hospital. We are most grateful to the staff for what they gave our mum at the end of her life.

Reply from Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your positive feedback. Really good to hear that we made your mum's stay comfortable and she felt loved and cared for. We hope we made her stay with us as relaxed as possible and would like to pass on our condolences on hearing of her passing. Your feedback will be shared with the team.

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Review from Sandra R (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Galsworthy House Nursing Home for a year. In that time I had no regrets that it was the right place for Mum. I understood what the word care in care home truly meant.
All the staff were friendly, caring, kind and professional.
If I had any concerns about Mum I was always
able to discuss any issues and they were addressed.
Mum made friends and if she was having a bad day the staff knew how to be around her.
I was very grateful when Mum needed help with all her personal care that she was treated with dignity.
As a family we were made to feel very welcome and walking or sitting in the walled garden was a real attraction for choosing Galsworthy.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind and warm comments, Sandra. To hear that our home presented as being friendly, caring, kind and professional is a huge complement to our home and staff. I will pass on your lovely feedback to the team.

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Review from Leslie C (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by the very caring team at Galsworthy House. We chose Galsworthy because of the beautiful surroundings and the feeling we had from meeting with the manager and staff. It does not feel like an institution, but an elegant loving home. Our mother was so very well taken care of by
the staff. She loved her room with its French windows out to the elegant walled garden. We really appreciated that the management was willing to help us find ways to personalise her room, make our mother feel at home and accommodate our wishes. We worked together to find ways to make our mother feel at home and secure and well taken care of. The staff were very kind to us, the family, and helped us with Facetime videos and special requests. Our mother quickly became a treasured guest at Galsworthy and our family was welcomed too. The manager is wise and kind and flexible and took all of our requests seriously. Covid had a big impact on the level of activities and restricted some options.

Reply from Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your positive feedback about our staff and home. Our staff work hard to deliver high standards of quality care at all times. We hope we made her stay with us comfortable - your mother was certainly a treasured guest. Your feedback will be shared with the team.

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Review from E R (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To move anyone out of their beloved family home of many years is always a difficult step, yet it is made so much easier if the care home is as beautiful as Galsworthy. It has more of a feeling of a small pretty stately home hotel than a care home. The food is good and caters to individual preferences.
The dining room is very pleasant and there are several bright and beautifully furnished rooms for various activities for which there is a daily choice.
However Galsworthy is much more than a high-quality residence, it is a care home and it was during the last year of my mother's life, that I learnt to appreciate the word care in care home. She was truly cared for, loved and appreciated. The staff and management are totally professional and dedicated to the people in their care. It is at that point you think of it as "home", which is all you want for yourself or, in my case, for the loved one I placed in their loving and capable care.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss and we hope we made your mother's last year with us as peaceful as possible. Your comments will be passed on to the team.

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Review from S W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Galsworthy House for a few years. She was very happy there. The staff are kind and caring and that's all you need. The food was nice and there was always something to do with so many activities going on.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We are so pleased to read your wonderful comments about the care your mum received and pleased to hear she enjoyed the activities and food available. I will pass on your comments to the team who will be thrilled with your feedback.

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Review from John W (Respite Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. Situated only 300 yards from an entrance to a park, Galsworthy House Care Home is an imposing mid-19th century building once the home of a famous novelist. The rooms are spacious and comfortable, with ensuite facilities, many of them opening onto a delightful tree-lined terrace.
The
staff are, without exception, kind, caring and considerate, being flexible and accommodating in meeting the resident's needs. The food is good, again with flexibility to individual tastes and preferences. This is an excellent place in which to recover.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us such a fantastic review! We pride ourselves on the heritage of Galsworthy House and the facilities we offer. The team go above and beyond for all the residents and will be thrilled with your kind comments. Thank you.

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Review from T S (Nephew of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my uncle today at the care home for the first time. I must say I was very impressed and happy to see the care and service he receives from all the staff there. Had a nice cup of coffee with him in the cafe. The atmosphere was so nice and relaxed. He is definitely happy here. Also, there was
a singer performing.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for your kind words and recognition of the team at Galsworthy House. Your uncle is a joy to care for and we are so pleased he is enjoying the entertainment and activities we put on for our residents. Your comments will be passed on to the team.

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Review from Inderjit S (Friend of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great friend moved to Galsworthy for a respite stay. After a few weeks, she decided to stay there permanently as she liked the place. The staff are always friendly, the food is lovely and there are lots of activities going on all the time.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We are thrilled to hear that your friend has decided to join our Galsworthy family permanently. Your feedback will be shared with the team.

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Review from J J (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Galsworthy for a few years, over time his dementia got worse, but the staff always treated him with dignity and patience. Galsworthy is a beautiful building with loads of nice features and a big garden. Visiting was very difficult with Covid but the staff and management made sure that Mum
was with him as much as possible in the last few weeks. They even allowed the priest to come which was very important to my parents. Mum said that if she needs to go to a care home she wants to be at Galsworthy.

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Review from Tina C (Daughter-in-law of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Galsworthy in November 2021. She wasn't keen on moving to a nursing home but was no longer able to manage at home. Galsworthy has been wonderful in helping to facilitate her move there from the hospital and providing a warm, caring and stimulating environment which has helped her settle
in well and much more rapidly than any of us imagined.
The house and gardens are lovely and her room is bright and relatively spacious. The communal areas are welcoming, fresh and very clean and the facilities are excellent. The best thing however is the very caring team - she really appreciates how kind the nurses and carers are. There is a fantastic, varied programme of activities (sadly recently disrupted due to Covid restrictions). The activities coordinator is wonderful - she encourages people to attend and make friends but if they can't or don't want to she provides support in their rooms. The management team work hard to create a special, caring environment and people are treated as individuals.

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Review from S W (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of Galsworthy House. My mother had a respite stay on the ground floor and was very content. We will be using the home again in the future. The staff were very caring and did their best to help her settle in and maintain her regular routine.

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Review from D T (Wife of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care on the top floor is very good, and my husbands need are well looked after, and he is very happy.

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Review from Ashley D (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care they are providing for my dad. Whenever I get chance to visit him he seems very happy and upbeat. Good quality assisted facility and staffing. The staff keeps me informed and it has been very easy to work with the new manager. Keep up the good work.

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Review from Alexandra G (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for at Galsworthy. She has been here for nearly 5 years and in that time I have felt confident that her welfare has been very well provided for. It is a clean and well run nursing home and I'm very happy that she is receiving the care she needs. It has given us as
a family great reassurance as she is very vulnerable and frail.

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Review from Judith B (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who has end-stage dementia and is unable to communicate or do anything independently, seems very well cared for. She is calm, peaceful, clean and her skin moistured, her hair brushed. She has survived longer than we thought she would due to her expect feeding. I don't worry about her, and the staff
are very kind and caring.

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Review from B W (Son-in-law of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I live abroad. The staff have all been very helpful in admitting my Mother in Law. Considering trans-Atlantic communication, the transition was made very easy. Please congratulate everyone for their superb help.

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Review from M P (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff who have looked after Mother in difficult and challenging situations. Mother has Alzheimer's. Some excellent hep in getting Mother to hospital to have x-ray after fall (fracture). The staff have also been a great help to myself as it has been very difficult watching my mother deteriorate
with Alzheimer's.

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Review from Angela M (Sister of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galsworthy House is a beautiful period property overlooking Richmond Park. I viewed the home and was greeted by a very well informed gentleman, customer services manager and a kind and helpful Receptionist. After a good look around I chose a room for my Sister. On moving in for our respite stay, I
was greeted very warmly. The senior team took time to ask me and my sister what her needs were. We met the new Manager and a very experienced Deputy. My sister received excellent care during her stay. I would recommend Galsworthy House.

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Review from John N (Husband of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here nearly three years now.
Very satisfied with all aspects of the very professional and friendly care.
I see her every day.

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Review from Philippa S (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Galsworthy House is a lovely building, well presented, with break-taking views over Richmond Park.


The Manager takes an active interest in the well-being of each individual, is sensitive to needs and is always ready to listen if there are any problems. I have really appreciated how visitors are

always welcomed, at any time, and the staff are very friendly, helpful, kind and caring.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Galsworthy House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Galsworthy House Nursing Home is calculated as follows: ( (237 Excellents x 5) + (94 Goods x 4) + (8 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 352 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galsworthy House Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (5)

Mick

Mick Newton

Job Title: Home Manager

Mick Newton is our Home Manager at Galsworthy House Care Home, here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Andreea

Andreea

Job Title: Community Manager

Working at Galsworthy House is deeply fulfilling because it allows me to be there for people when they need kindness, patience, and understanding the most. It’s a privilege to help create a warm, supportive environment where every person feels valued, heard, and at home.

Karina

Karina

Job Title: Home Administrator

I take pride in ensuring that our home runs smoothly and that the residents, their families, and our team feel supported every day. I enjoy being the link that brings everything together behind the scenes, helping to ensure that our residents receive the best possible care in a welcoming and well-organised environment.

Charlie

Charlie

Job Title: Head of Hospitality

I love my role at Galsworthy House. I enjoy helping the residents and getting to know them personally. It makes my day to know that I can brighten theirs, whether by making a cup of tea or having a chat.

Ruth

Ruth

Job Title: Head of Wellbeing

My role as Head of Wellbeing is incredibly rewarding. Seeing the residents happy and getting involved in the activities makes my day, every day. I love my job and our wonderful residents.

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