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- Galsworthy House care home

Friendly and comfortable. Homely.V H(Next of Kin)

The staff are meticulous in their attention to Mum’s personal and medical needs.K M(Daughter of Resident/Service User)

They have the most lovely and kind staff here who clearly care about the residentsLucy B(Friend of Resident/Service User)

Friendly and comfortable. Homely.V H(Next of Kin)

The staff are meticulous in their attention to Mum’s personal and medical needs.K M(Daughter of Resident/Service User)

They have the most lovely and kind staff here who clearly care about the residentsLucy B(Friend of Resident/Service User)

Galsworthy House in Kingston Upon Thames provides round the clock residential, nursing and dementia care on a permanent and respite basis.
The Surrey care home overlooks Richmond Park, and features many quality facilities including a café, library and hair and beauty salon. Residents’ bedrooms are tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.
The experienced and well-trained team aim to create a caring and...
Care Provided by Galsworthy House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Galsworthy House for full pricing details and T&Cs.
Contact Galsworthy House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Andreea Tiple(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (52)
Galsworthy House Reviews (85)
Galsworthy House has a Review Score of 9.6 (9.614) out of 10, based on 27 reviews in the last 2 years.
Over all time Galsworthy House has 85 reviews.
Very good personal and nursing care and friendly staff. My room was well equipped and I much valued access to the back garden with its view of the trees in the park. My only reservation was that the food was somewhat bland.
Thank you for taking the time to leave us a review and for your lovely comments about the care you received. We are pleased you were happy with your room and enjoyed the garden access and views. We value the feedback and all comments have been shared with the team.
My mother was at Galsworthy for a few months before we recently moved her to a different care home. There were many reasons for leaving including not being kept informed about significant changes in her weight and not being kept informed about significant changes to her medication. When she was moved to a different room in the home there were health and safety issues with the new room which I had to inform the management about together with photos. There were so many other things, it was hard work there. In the new home, things are completely different. We are very happy with the high standard of care she is now receiving, we are always kept informed of any changes and we have confidence in the home and the management.
We’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The wellbeing of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.
My Auntie has been a resident with you for the past 15 months, she celebrated her 98th birthday with you in December, with the staff presenting her with a cake and singing happy birthday to her, which was a very nice touch. We are very happy with the home and the amazing staff who are always friendly and happy to give us time for a chat. My Auntie is safe and well cared for and we trust the staff with her care. Communication in the form of newsletters, emails and occasional phone calls is very good. Policy regarding Covid and use of PPE has been communicated very well and has been sensible and proportionate. She enjoys the food and the chef provides her with a fish dish 2 or 3 times a week as this is her favourite, which is a nice touch. The one disappointment we do have is that her room is very small and rather claustrophobic.
Thank you for your kind words, James. We loved celebrating your auntie’s 98th birthday! We strive to create a warm and welcoming environment for all residents and we are pleased to hear that you are happy with your auntie’s home. We understand that living spaces are an essential part of residents'...
My father spent four years at Galsworthy House. He suffered from Parkinson's and dementia and we chose Galsworthy House because of its specialist care and facilities. He was very happy at Galsworthy and was treated with dignity and respect by all the staff. Where he was able to, he participated in lots of activities including live music, arts and crafts and visits from local school children. He really considered it as his home and was happy and settled. I was always greeted very warmly by the staff and was encouraged to join in events and to interact with the other residents. I enjoyed my visits very much and was always confident that he was receiving the best care. Covid-19 proved a challenging time for everyone but everyone managed an extremely difficult situation very well.
Thank you for your lovely review, Katie. We do remember your dad’s smile when he joined the activities, especially with children or when we served his favourite drinks at our party events. It's great to hear that he considered Galsworthy House his home and we are delighted to hear that you were...
His room was clean and homely looking. He was given a very nice birthday celebration while in your care with decorations and a cake with candles.
Thank you for your kind words about the care given to your partner, Joan. Providing a comfortable and clean environment for our residents is one of our top priorities and we are pleased that we met your expectations. Absolutely delighted to hear that your partner was given a nice birthday at...
She (and myself) like the place very much. It is a beautiful building and garden with a lot of space to move around. Very nice, professional carers and nurses.
My friend likes the choices of food and activities. Lovely atmosphere like at home.
The manageress of the house is very helpful and always has time to answer any questions regarding everyday life in the house.
Some examples - are live music, art, exercises, library, school children visits, outdoor tea, bingo, hairdresser etc.
I was visiting my friend every day and spent a lot of time in Galsworthy House, and I can
recommend this lovely, pleasant place to stay for respite or permanently to feel at home.
We would like to thank you for sharing your positive experience with Galsworthy House, Halina. We are delighted to hear that your friend enjoyed her stay with us and decided to make it her permanent home. It is great to know that you and your friend find our building and garden beautiful and...
On a personal note, I found the staff to be very kind and friendly. They were fun too and lots of activities were put on for the residents. What a lovely bunch!
Thank you for taking the time to share your positive experience with us, Mel. We are pleased to hear that your mother received great respect and tenderness during her stay with us. Our staff are committed to providing the highest quality of care and we are delighted to hear that they exceeded your...
I found the staff and management at Galsworthy House Nursing Home to be friendly and helpful and I was very impressed with the care received. The activities lady is bubbly and is really good at getting everyone involved in the activities on offer.
Thank you for your lovely review, Tracy. We strive to deliver person-centred care, it is fantastic to hear that you are impressed with Galsworthy House. Our team, especially our activity lady, will enjoy hearing your feedback.
The staff were able to adjust to Mum's declining health and changing moods with patience and compassion. As she got worse they were able to facilitate the medical care in hospital as she needed.
Most importantly the staff were able to respect our family's wishes and she was able to die in Galsworthy and not in the hospital. We are most grateful to the staff for what they gave our mum at the end of her life.
On behalf of the Galsworthy House team, we would like to thank you for your positive feedback. Really good to hear that we made your mum's stay comfortable and she felt loved and cared for. We hope we made her stay with us as relaxed as possible and would like to pass on our condolences on hearing of her passing. Your feedback will be shared with the team.
All the staff were friendly, caring, kind and professional.
If I had any concerns about Mum I was always able to discuss any issues and they were addressed.
Mum made friends and if she was having a bad day the staff knew how to be around her.
I was very grateful when Mum needed help with all her personal care that she was treated with dignity.
As a family we were made to feel very welcome and walking or sitting in the walled garden was a real attraction for choosing Galsworthy.
Thank you for your kind and warm comments, Sandra. To hear that our home presented as being friendly, caring, kind and professional is a huge complement to our home and staff. I will pass on your lovely feedback to the team.
However Galsworthy is much more than a high-quality residence, it is a care home and it was during the last year of my mother's life, that I learnt to appreciate the word care in care home. She was truly cared for, loved and appreciated. The staff and management are totally professional and dedicated to the people in their care. It is at that point you think of it as "home", which is all you want for yourself or, in my case, for the loved one I placed in their loving and capable care.
Thank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss and we hope we made your mother's last year with us as peaceful as possible. Your comments will be passed on to the team.
My mother was cared for by the very caring team at Galsworthy House. We chose Galsworthy because of the beautiful surroundings and the feeling we had from meeting with the manager and staff. It does not feel like an institution, but an elegant loving home. Our mother was so very well taken care of by the staff. She loved her room with its French windows out to the elegant walled garden. We really appreciated that the management was willing to help us find ways to personalise her room, make our mother feel at home and accommodate our wishes. We worked together to find ways to make our mother feel at home and secure and well taken care of. The staff were very kind to us, the family, and helped us with Facetime videos and special requests. Our mother quickly became a treasured guest at Galsworthy and our family was welcomed too. The manager is wise and kind and flexible and took all of our requests seriously. Covid had a big impact on the level of activities and restricted some options.
On behalf of the Galsworthy House team, we would like to thank you for your positive feedback about our staff and home. Our staff work hard to deliver high standards of quality care at all times. We hope we made her stay with us comfortable - your mother was certainly a treasured guest. Your feedback will be shared with the team.
My mum was a resident at Galsworthy House for a few years. She was very happy there. The staff are kind and caring and that's all you need. The food was nice and there was always something to do with so many activities going on.
We are so pleased to read your wonderful comments about the care your mum received and pleased to hear she enjoyed the activities and food available. I will pass on your comments to the team who will be thrilled with your feedback.
The staff are, without exception, kind, caring and considerate, being flexible and accommodating in meeting the resident's needs. The food is good, again with flexibility to individual tastes and preferences. This is an excellent place in which to recover.
Thank you for taking the time to leave us such a fantastic review! We pride ourselves on the heritage of Galsworthy House and the facilities we offer. The team go above and beyond for all the residents and will be thrilled with your kind comments. Thank you.
Visited my uncle today at the care home for the first time. I must say I was very impressed and happy to see the care and service he receives from all the staff there. Had a nice cup of coffee with him in the cafe. The atmosphere was so nice and relaxed. He is definitely happy here. Also, there was a singer performing.
Thank you for your kind words and recognition of the team at Galsworthy House. Your uncle is a joy to care for and we are so pleased he is enjoying the entertainment and activities we put on for our residents. Your comments will be passed on to the team.
My great friend moved to Galsworthy for a respite stay. After a few weeks, she decided to stay there permanently as she liked the place. The staff are always friendly, the food is lovely and there are lots of activities going on all the time.
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We are thrilled to hear that your friend has decided to join our Galsworthy family permanently. Your feedback will be shared with the team.
Dad lived at Galsworthy for a few years, over time his dementia got worse, but the staff always treated him with dignity and patience. Galsworthy is a beautiful building with loads of nice features and a big garden. Visiting was very difficult with Covid but the staff and management made sure that Mum was with him as much as possible in the last few weeks. They even allowed the priest to come which was very important to my parents. Mum said that if she needs to go to a care home she wants to be at Galsworthy.
The house and gardens are lovely and her room is bright and relatively spacious. The communal areas are welcoming, fresh and very clean and the facilities are excellent. The best thing however is the very caring team - she really appreciates how kind the nurses and carers are. There is a fantastic, varied programme of activities (sadly recently disrupted due to Covid restrictions). The activities coordinator is wonderful - she encourages people to attend and make friends but if they can't or don't want to she provides support in their rooms. The management team work hard to create a special, caring environment and people are treated as individuals.
I am very pleased with all aspects of Galsworthy House. My mother had a respite stay on the ground floor and was very content. We will be using the home again in the future. The staff were very caring and did their best to help her settle in and maintain her regular routine.
The care on the top floor is very good, and my husbands need are well looked after, and he is very happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Galsworthy House.
Meet the Team (1)

As Home Manager at Galsworthy House, I am passionate about creating a warm, safe, and person-centred environment where every resident is treated with dignity, compassion, and respect.
I believe that truly high-quality care comes from understanding each individual’s unique story, preferences, and needs, and ensuring that care is not only safe, but meaningful and fulfilling. I am equally committed to supporting and developing my team, fostering a culture of openness, kindness, and continuous learning.
By empowering staff and promoting reflective practice, I aim to build a strong, confident team that delivers exceptional care. My role is driven by a genuine desire to make a positive difference, ensuring that Galsworthy House feels like a true home for those who live and work here.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Galsworthy House to verify any information. View our terms and conditions. Galsworthy House has an Enhanced Service -more info.