Galsworthy House

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.6 82 Reviews
  • Galsworthy House, Kingston upon Thames
Galsworthy House in Kingston Upon Thames provides round the clock residential, nursing and dementia care on a permanent and respite basis.

The Surrey care home overlooks Richmond Park, and features many quality facilities including a café, library and hair and beauty salon. Residents’ bedrooms are tastefully decorated, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. The dedicated activities team organise regular activities, events and outings.
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Care Provided by Galsworthy House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1995
  • Self-Funded Residential Dementia Care: from £1995
  • Self-Funded Nursing Care: from £2245
  • Self-Funded Nursing Dementia Care: from £2245
  • RESPITE Self-Funded Residential Care: from £2145
  • RESPITE Self-Funded Residential Dementia Care: from £2145
  • RESPITE Self-Funded Nursing Care: from £2245
  • RESPITE Self-Funded Nursing Dementia Care: from £2245

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Galsworthy House for full pricing details and T&Cs.

Contact Galsworthy House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Galsworthy House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andreea Pipple (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (52)

Galsworthy House Reviews (82)

9.6

Galsworthy House has a Review Score of 9.6 (9.584) out of 10, based on 25 reviews in the last 2 years.
Over all time Galsworthy House has 82 reviews.

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Review from Katie M (Daughter of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent four years at Galsworthy House. He suffered from Parkinson's and dementia and we chose Galsworthy House because of its specialist care and facilities. He was very happy at Galsworthy and was treated with dignity and respect by all the staff. Where he was able to, he participated in lots
of activities including live music, arts and crafts and visits from local school children. He really considered it as his home and was happy and settled. I was always greeted very warmly by the staff and was encouraged to join in events and to interact with the other residents. I enjoyed my visits very much and was always confident that he was receiving the best care. Covid-19 proved a challenging time for everyone but everyone managed an extremely difficult situation very well.
Reply from Home Manager at Galsworthy HouseThank you for your lovely review, Katie. We do remember your dad’s smile when he joined the activities, especially with children or when we served his favourite drinks at our party events. It's great to hear that he considered Galsworthy House his home and we are delighted to hear that you were always warmly greeted, please remember you can always pop back for a cup of tea. Thank you again for sharing your experience, your comments have been passed on to the team.
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Review from Joan Q (Partner of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was impressed with the care given to my partner. He was well dressed and neatly shaved.
His room was clean and homely looking. He was given a very nice birthday celebration while in your care with decorations and a cake with candles.
Reply from Home Manager at Galsworthy HouseThank you for your kind words about the care given to your partner, Joan. Providing a comfortable and clean environment for our residents is one of our top priorities and we are pleased that we met your expectations. Absolutely delighted to hear that your partner was given a nice birthday at Galsworthy House - we like to make sure that our residents feel valued on their special day. Thank you again for taking the time to provide us with your feedback. Your lovely words will be shared with the team.
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Review from Halina Z (Friend of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was very happy to stay at Galsworthy House. She was staying there for a number of years for respite, and then at the begging of last year, she decided to stay permanently.
She (and myself) like the place very much. It is a beautiful building and garden with a lot of space to move around.
Very nice, professional carers and nurses.
My friend likes the choices of food and activities. Lovely atmosphere like at home.
The manageress of the house is very helpful and always has time to answer any questions regarding everyday life in the house.
Some examples - are live music, art, exercises, library, school children visits, outdoor tea, bingo, hairdresser etc.
I was visiting my friend every day and spent a lot of time in Galsworthy House, and I can
recommend this lovely, pleasant place to stay for respite or permanently to feel at home.
Reply from Home Manager at Galsworthy HouseWe would like to thank you for sharing your positive experience with Galsworthy House, Halina. We are delighted to hear that your friend enjoyed her stay with us and decided to make it her permanent home. It is great to know that you and your friend find our building and garden beautiful and spacious and our staff professional and caring. It is always our goal to make sure that our residents feel at home, and we are glad that we were able to provide a variety of events and services that your friend enjoys. Thank you for recommending Galsworthy House. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents. Your comments have been passed on to the team.
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Review from Mel H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Considering that the majority of my mother's stay at Galsworthy House Nursing Home was during the pandemic lockdowns, I believe she was treated with great respect and tenderness. She needed a lot of attention towards the end and she certainly got the best that could be given.
On a personal note, I
found the staff to be very kind and friendly. They were fun too and lots of activities were put on for the residents. What a lovely bunch!
Reply from Home Manager at Galsworthy HouseThank you for taking the time to share your positive experience with us, Mel. We are pleased to hear that your mother received great respect and tenderness during her stay with us. Our staff are committed to providing the highest quality of care and we are delighted to hear that they exceeded your expectations. It is heartening to know that our team were kind, friendly and fun and that your mother was able to participate in a variety of activities. Thank you again for your positive review. Your kind comments will be passed on to the team.
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Review from Tracy S (Friend of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff and management at Galsworthy House Nursing Home to be friendly and helpful and I was very impressed with the care received. The activities lady is bubbly and is really good at getting everyone involved in the activities on offer.
Reply from Home Manager at Galsworthy HouseThank you for your lovely review, Tracy. We strive to deliver person-centred care, it is fantastic to hear that you are impressed with Galsworthy House. Our team, especially our activity lady, will enjoy hearing your feedback.
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Review from Kia C (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Galsworthy for about a year. She had Alzheimer's. Galsworthy gave her the sense that she was on holiday which was very comforting to us. The setting is lovely. She had a room that looked out onto a courtyard. The most important was how the staff made her feel. She felt loved and cared
for. As a family, we were able to visit at any time. Galsworthy House Nursing Home is able to adjust to each person and encourages each person to do as much or little as they are comfortable with.
The staff were able to adjust to Mum's declining health and changing moods with patience and compassion. As she got worse they were able to facilitate the medical care in hospital as she needed.
Most importantly the staff were able to respect our family's wishes and she was able to die in Galsworthy and not in the hospital. We are most grateful to the staff for what they gave our mum at the end of her life.
Reply from Home Manager at Galsworthy HouseOn behalf of the Galsworthy House team, we would like to thank you for your positive feedback. Really good to hear that we made your mum's stay comfortable and she felt loved and cared for. We hope we made her stay with us as relaxed as possible and would like to pass on our condolences on hearing of her passing. Your feedback will be shared with the team.
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Review from Sandra R (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Galsworthy House Nursing Home for a year. In that time I had no regrets that it was the right place for Mum. I understood what the word care in care home truly meant.
All the staff were friendly, caring, kind and professional.
If I had any concerns about Mum I was always
able to discuss any issues and they were addressed.
Mum made friends and if she was having a bad day the staff knew how to be around her.
I was very grateful when Mum needed help with all her personal care that she was treated with dignity.
As a family we were made to feel very welcome and walking or sitting in the walled garden was a real attraction for choosing Galsworthy.
Reply from Home Manager at Galsworthy HouseThank you for your kind and warm comments, Sandra. To hear that our home presented as being friendly, caring, kind and professional is a huge complement to our home and staff. I will pass on your lovely feedback to the team.
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Review from Leslie C (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by the very caring team at Galsworthy House. We chose Galsworthy because of the beautiful surroundings and the feeling we had from meeting with the manager and staff. It does not feel like an institution, but an elegant loving home. Our mother was so very well taken care of by
the staff. She loved her room with its French windows out to the elegant walled garden. We really appreciated that the management was willing to help us find ways to personalise her room, make our mother feel at home and accommodate our wishes. We worked together to find ways to make our mother feel at home and secure and well taken care of. The staff were very kind to us, the family, and helped us with Facetime videos and special requests. Our mother quickly became a treasured guest at Galsworthy and our family was welcomed too. The manager is wise and kind and flexible and took all of our requests seriously. Covid had a big impact on the level of activities and restricted some options.
Reply from Home Manager at Galsworthy HouseOn behalf of the Galsworthy House team, we would like to thank you for your positive feedback about our staff and home. Our staff work hard to deliver high standards of quality care at all times. We hope we made her stay with us comfortable - your mother was certainly a treasured guest. Your feedback will be shared with the team.
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Review from E R (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
To move anyone out of their beloved family home of many years is always a difficult step, yet it is made so much easier if the care home is as beautiful as Galsworthy. It has more of a feeling of a small pretty stately home hotel than a care home. The food is good and caters to individual preferences.
The dining room is very pleasant and there are several bright and beautifully furnished rooms for various activities for which there is a daily choice.
However Galsworthy is much more than a high-quality residence, it is a care home and it was during the last year of my mother's life, that I learnt to appreciate the word care in care home. She was truly cared for, loved and appreciated. The staff and management are totally professional and dedicated to the people in their care. It is at that point you think of it as "home", which is all you want for yourself or, in my case, for the loved one I placed in their loving and capable care.
Reply from Home Manager at Galsworthy HouseThank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss and we hope we made your mother's last year with us as peaceful as possible. Your comments will be passed on to the team.
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Review from S W (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Galsworthy House for a few years. She was very happy there. The staff are kind and caring and that's all you need. The food was nice and there was always something to do with so many activities going on.
Reply from Home Manager, Home Manager at Galsworthy HouseWe are so pleased to read your wonderful comments about the care your mum received and pleased to hear she enjoyed the activities and food available. I will pass on your comments to the team who will be thrilled with your feedback.
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Review from John W (Respite Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommended. Situated only 300 yards from an entrance to a park, Galsworthy House Care Home is an imposing mid-19th century building once the home of a famous novelist. The rooms are spacious and comfortable, with ensuite facilities, many of them opening onto a delightful tree-lined terrace.
The
staff are, without exception, kind, caring and considerate, being flexible and accommodating in meeting the resident's needs. The food is good, again with flexibility to individual tastes and preferences. This is an excellent place in which to recover.
Reply from Home Manager at Galsworthy HouseThank you for taking the time to leave us such a fantastic review! We pride ourselves on the heritage of Galsworthy House and the facilities we offer. The team go above and beyond for all the residents and will be thrilled with your kind comments. Thank you.
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Review from T S (Nephew of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my uncle today at the care home for the first time. I must say I was very impressed and happy to see the care and service he receives from all the staff there. Had a nice cup of coffee with him in the cafe. The atmosphere was so nice and relaxed. He is definitely happy here. Also, there was
a singer performing.
Reply from Home Manager, Home Manager at Galsworthy HouseThank you for your kind words and recognition of the team at Galsworthy House. Your uncle is a joy to care for and we are so pleased he is enjoying the entertainment and activities we put on for our residents. Your comments will be passed on to the team.
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Review from Inderjit S (Friend of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great friend moved to Galsworthy for a respite stay. After a few weeks, she decided to stay there permanently as she liked the place. The staff are always friendly, the food is lovely and there are lots of activities going on all the time.
Reply from Home Manager at Galsworthy HouseThank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We are thrilled to hear that your friend has decided to join our Galsworthy family permanently. Your feedback will be shared with the team.
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Review from J J (Son of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad lived at Galsworthy for a few years, over time his dementia got worse, but the staff always treated him with dignity and patience. Galsworthy is a beautiful building with loads of nice features and a big garden. Visiting was very difficult with Covid but the staff and management made sure that Mum
was with him as much as possible in the last few weeks. They even allowed the priest to come which was very important to my parents. Mum said that if she needs to go to a care home she wants to be at Galsworthy.
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Review from Tina C (Daughter-in-law of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Galsworthy in November 2021. She wasn't keen on moving to a nursing home but was no longer able to manage at home. Galsworthy has been wonderful in helping to facilitate her move there from the hospital and providing a warm, caring and stimulating environment which has helped her settle
in well and much more rapidly than any of us imagined.
The house and gardens are lovely and her room is bright and relatively spacious. The communal areas are welcoming, fresh and very clean and the facilities are excellent. The best thing however is the very caring team - she really appreciates how kind the nurses and carers are. There is a fantastic, varied programme of activities (sadly recently disrupted due to Covid restrictions). The activities coordinator is wonderful - she encourages people to attend and make friends but if they can't or don't want to she provides support in their rooms. The management team work hard to create a special, caring environment and people are treated as individuals.
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Review from S W (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with all aspects of Galsworthy House. My mother had a respite stay on the ground floor and was very content. We will be using the home again in the future. The staff were very caring and did their best to help her settle in and maintain her regular routine.
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Review from D T (Wife of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care on the top floor is very good, and my husbands need are well looked after, and he is very happy.
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Review from Ashley D (Son of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care they are providing for my dad. Whenever I get chance to visit him he seems very happy and upbeat. Good quality assisted facility and staffing. The staff keeps me informed and it has been very easy to work with the new manager. Keep up the good work.
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Review from Alexandra G (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very well cared for at Galsworthy. She has been here for nearly 5 years and in that time I have felt confident that her welfare has been very well provided for. It is a clean and well run nursing home and I'm very happy that she is receiving the care she needs. It has given us as
a family great reassurance as she is very vulnerable and frail.
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Review from Judith B (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, who has end-stage dementia and is unable to communicate or do anything independently, seems very well cared for. She is calm, peaceful, clean and her skin moistured, her hair brushed. She has survived longer than we thought she would due to her expect feeding. I don't worry about her, and the staff
are very kind and caring.
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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Galsworthy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.584 for Galsworthy House is calculated as follows: ( (189 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 298 Ratings = 4.584
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Galsworthy House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Accreditations

Meet the Team (1)

Andreea

Andreea Tiple

Job Title: Home Manager

As Home Manager at Galsworthy House, I am passionate about creating a warm, safe, and person-centred environment where every resident is treated with dignity, compassion, and respect.


I believe that truly high-quality care comes from understanding each individual’s unique story, preferences, and needs, and ensuring that care is not only safe, but meaningful and fulfilling. I am equally committed to supporting and developing my team, fostering a culture of openness, kindness, and continuous learning.


By empowering staff and promoting reflective practice, I aim to build a strong, confident team that delivers exceptional care. My role is driven by a genuine desire to make a positive difference, ensuring that Galsworthy House feels like a true home for those who live and work here. 

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