Heathgrove Lodge Care Home, London, London
Heathgrove Lodge Care Home, London, London
Heathgrove Lodge Care Home, London, London

Heathgrove Lodge is a welcoming home offering nursing and dementia care. Palliative care is also available as well as care for those who are looking for a little respite and convalescence.

There are well-furnished lounges for residents to relax in, with a sun terrace looking out onto our landscaped garden. The home is situated close to town, local transport links with buses stopping outside the home and only been a short walk to Golders Green station on the northern line and a few minutes’ drive to the north circular, makes the home ideally located for families and friends visiting.

At Heathgrove Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathgrove Lodge. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in – and friends, and relatives are welcome to join in too.

Group: Bupa Care Homes

Person in charge: Joanna Duke (Home Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Arabic, Hindi, Tagalog

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heathgrove Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

comfortable en-suite rooms, beautiful surroundings in a warm and inviting home close to shops and local transport links

Reviews

8.6 Heathgrove Lodge Care Home has a Review Score of 8.6 (8.604)

The Review Score of 8.6 (maximum of 10) for Heathgrove Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Heathgrove Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.298 for Heathgrove Lodge Care Home is calculated as follows: ( (17 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.298

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Heathgrove Lodge Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathgrove Lodge Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathgrove Lodge Care Home

  • Cousin of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

My 94-year-old uncle came on 17th August for full-time care. He is made so happy and is full of life again after being on his own for the past 7 years. He is now dancing, playing the piano, something he hasn't done in a long time. The staff are very kind and caring.

How likely would you be to recommend Heathgrove Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Heathgrove Lodge Care Home responded to this review on 27 Sep 2017:

Thank you for your review. I'm so glad to hear that your Uncle has found a new lease of life since being in our care it is great to know that he is enjoying playing the piano and dancing.

My relative lives in the home and I see her once a month. She is very well treated, the food always looks good and she seems happy. She doesn't mingle much and likes to stay in her room but she is very comfortable.

How likely would you be to recommend Heathgrove Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Heathgrove Lodge Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.

I am generally pleased with the care my nan receives, the staff are polite and courteous and deal with any problems that occur with regards to my nan really well. My nan enjoys the activities that the home provides.

How likely would you be to recommend Heathgrove Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Heathgrove Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father has been resident at Heathgrove Lodge for three years.
He has severe dementia and is very high dependency.
He has no verbal communication and is unable to walk.
His needs are complex and staff have on the whole been sensitive to him and have found ways of managing his demands and challenging behaviour.
The home would benefit from greater resources devoted to daily patient activities.
The food is excellent.

How likely would you be to recommend Heathgrove Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Heathgrove Lodge Care Home responded to this review on 17 Mar 2017:

Thank you so much for your feedback. I will pass on your comments to the home manager, so they are aware of the possible room for improvement. Thank you again, The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heathgrove Lodge Care Home