
Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Established in 1954 and now celebrating over 70 years of Care, Hill House Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Hill House provides a high standard of Nursing Care to meet the changing requirements of each resident.
Well located in a beautiful,...
Care Provided by Hill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.
Contact Hill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Grace Urbaczewska (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Open visiting
Parking
- Free parking available on site and on street if required
Hill House Care Home Reviews (94)
Hill House Care Home has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years.
Over all time Hill House Care Home has 94 reviews.
I have felt confident in the staff & they have always shown such care and respect + dignity for my mum especially in her late weeks + days here.
ALL the staff have been fantastic!! XXX
Your lovely feedback means a great deal to the whole team. We always strive to provide compassionate care while treating every resident...
we feel my mother had a lovely stay. staff were always friendly and welcoming, whilst assisting my mother where required. Although my mother can take some time to eat, on more than one occasion, food would arrive luke warm / cold. Appreciated staff moving mum into communal areas during the day, as nicer than being left in room however being in attendance during a heat wave was pretty unbearable. there were fans, but think some aircon units are needed
Our dad was a resident at Hill House for the past 14 months, and throughout his time there the staff were absolutely amazing. They treated him with respect, dignity, kindness, and genuine care at all times. Even during the more difficult periods, he was always clean, tidy, comfortable, and peaceful.
We were often present at mealtimes, and whenever Dad was unable to manage on his own, the staff were always there to patiently assist him. His room was consistently clean and well cared for, and we truly had nothing to complain about - only gratitude for the way he was looked after.
Sadly, Dad passed away last weekend, and the nurses and carers on duty did everything they possibly could to make such a difficult time easier for all of us as a family.
We have nothing but positive things to say about Hill House and would not hesitate to recommend them to anyone looking for compassionate and professional care for a loved one.
Our staff always aim to provide a high standard of dignified, patient care, so it is very reassuring to know that he was comfortable and peaceful throughout his...
The staff were excellent - kind, caring and very helpful. I was also impressed by the preparations before my Mum's visit - they came to her home and seemed very diligent about getting to know her and what care she needed.
While there, Mum enjoyed a range of activities and treats - including fish & chips, an excellent St Patrick's Day party and karaoke.
I cannot fault the care she received. I felt confident that she was well looked after and the staff were also very kind to me when I visited.
Thank you to everyone at Hill House. It is quite hard to hand over the care of a loved one, but you made the experience easier.
My wife spent the last 3 years of her life here. She was not able to stand and had dementia. The staff and management conduct was exemplary. I had complete confidence in the care and safety provided. I found the room always clean and tidy. I was not present at mealtimes, but my son said that the meals were tailored to individual requirements. She was not able to participate in the various activities; however, I did attend 2 BBQ events that were pleasant. One highlight was a visit to the bedroom by a Shetland pony, which was most appreciated. On 3 occasions the lift was not working, which was inconvenient. Afternoon tea was always provided to me and my wife. If at any time I need a care home, I would not hesitate to use Hill House.
Thank you so much for taking the time to share your experience with Hill House. We are truly honoured that you entrusted us with your wife's care during such an important and sensitive time. It means a great deal to hear that you had complete confidence in our staff and management, and that you...
The team at Hill House took great care of my mum over three years. Before going into care mum's physical health had deteriorated over time with various symptoms and ailments I thought wouldn't go away. Each one was identified and treated and mum ended up more comfortable and contented than I'd seen her for a long time. The team took time to build rapport with my sister, father and I. I never had any doubt my mum was in the hands of good and professional people, working in a safe and caring culture.
Thank you so much for taking the time to share such a heartfelt review. It truly means a great deal to us to hear that your mum felt comfortable, content, and well cared for during her time with us. We're especially pleased that you felt able to build a strong rapport with the team. Providing care...
I am the closest friend of a resident at Hill House and travelled more than 13,000 kilometres to see her after more than a decade apart. I arrived with years of worry about her health and emotional wellbeing, but left with complete peace of mind. What I witnessed moved me deeply. Every single member of staff - professionals, carers, support and maintenance workers alike - treats her with genuine warmth, dignity and compassion. The atmosphere is calm, respectful and truly centred on her best interests. Seeing how well she is cared for was one of the most reassuring and emotional experiences of my life. I am profoundly grateful for the exceptional care she receives.
Dear Karine, thank you for taking the time to share your positive experience with us. We're so pleased to hear that the way we do look after people made a difference for your friend and you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
I cannot speak highly enough of Hill House Care Home. A welcoming, warm, friendly & professional. All the staff, without exception, are kind, attentive, passionate about their work and very professional. They treated mum with dignity, respect, love & compassion. I was able to travel abroad knowing that she is being looked after wholeheartedly. Hill House gave me and my family peace of mind, and when we lost mum recently, their support, help, love and assistance were unprecedented.
Thank you for sharing your experience. It was our privilege to provide care for your mother. She is greatly missed by the whole team. Your review is invaluable to us and we will use it to continue to make Hill House Nursing Home a place where our residents and their relatives feel comfortable, safe, supported and well-cared for.
Hill House has been an unexpected blessing for our family, providing exceptional care for my father in his time of need. The management and therefore the atmosphere among the staff is very positive and professional. The activities co-ordinator organises entertainment that bring joy, the kitchen provides home cooked well thought out dishes that cater for all needs. Most of all these people really do care. Great rooms and my Dad's had a lovely garden view.
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was truly our pleasure and privilege to look after your father. We are honoured to have been a part of his journey and to have had the opportunity to support him and his family. We will pass your comments on to the team.
The service, love, care and support received from the staff was second to none. We couldn't have asked for a better care home for Mum.
Thank you so much, to you and your family, for your kind and thoughtful words. It was our privilege to care for your mother during such an important time. We're glad we could provide her with the comfort she needed, and it means a lot to know that you and your family felt supported and welcomed at...
The food was excellent and tailored to my mums likes.
I'd like to pass on my personal thanks to the manger of the home who was very supportive.
The staff and the location made my mothers stay there far more bearable and I wholeheartedly recommend it.
I've not been able to comment on the activities as my mother wasn't able to take part in them, but looking at the activities on the board that I saw, there was plenty to keep the residents occupied.
Thank you so much for your wonderful review. It was an honour to care for your beloved mother. Our team works incredibly hard to provide welcoming and caring environment. We truly appreciate your acknowledgement of our staff's efforts and the support we provided during such a challenging time. We...
I am the brother of a resident at Hill House Care Home. In my best opinion I rate Hill House Care Home as one of the best in the business. As the next of kin of a resident, I have been happy and very overwhelmed with the quality of care given to my brother since August 2024. He is happy, more interactive and responsive than before, thanks to Hill House.
Thank you very much for taking the time to write such a wonderful review. The team at Hill House is happy to know that you are satisfied with all the care provided to your loved one. We will continue to strive to provide care to the highest standards to all of our residents.
From the moment my Father arrived, both he and our family were treated with respect and dignity. We became part of your family. Every need was met, and you even helped arrange transfer of some of his furniture/belongings to make his room feel like home. There were always plenty of staff on duty and everyone was friendly and approachable. I would not hesitate to recommend Hill House Cre Home, my Father was comfortable and content, and I was able to relax knowing he was safe and being looked after when I wasn't there.
Very attentive, helpful and kind. Five stars all the way.
I would strongly recommend this lovely care home to everyone.
My sister came to Hill House in January this year with much anticipation and fear of the unknown, as someone with learning disabilities any new transitions can be difficult. The staff especially the manager went above and beyond to settle her in and soon got used to her ways. She wasn't always the easiest of residents but staff soon put her at ease and generally spoilt her rotten. The last month or so as her health deteriorated more and she became more frightened and agitated but this still did not deter the staff from giving her 100% care. Her passing in July was met with so much love, compassion and dignity, which I will truly never forget. If I could give Hill House 100 stars that still would not be enough.
In the difficult times the family faced the staff team at Hill House joined us on that journey and made the remaining weeks of my father's life a time of peace and comfort to him and us.
The dignity, respect and a very human touch you showed my father and the family has left an everlasting since of gratitude and awe in your day to day work with people in your care.
You are truly a wonderful group of people.
Thank you for the kind words. It was a pleasure to look after your father at Hill House. Even though he was only with us for a short time, he settled in well and will be missed at the home. All the best from the team at Hill House.
The tea and cakes provided as a wake in the dining room were beautiful. A collection of photos relating to her time at Hill House were placed in the room and everyone was warm, kind and sensitive.
Hill House exudes love and treats each person with respect to those who often feel alone and vulnerable at a stage of life few are prepared for.
Thank you for the kind words and it was a pleasure to look after your aunt at Hill House for the past 4 years, she will be greatly missed at the home.
Many thanks to everyone.
As a family, we were not disappointed. The care and love given to my aunt was exemplary, she perhaps was not the easiest person but the staff learnt her ways and this contributed so much to her experience at Hill House. When she reached 100 all the staff helped us put on a lovely party for her which was very special.
My aunt's passing was made very comfortable, she was always treated with great respect and my family and I will always be grateful.
Thank you for the kind words and it was a pleasure to look after your aunt at Hill House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 04 Aug 2025
What a fantastic day at the Surrey Bowls finals yesterday, August 3rd! CAREY CARE was so proud to sponsor this incredible event and witness such brilliant talent on the green....
- 15 Jul 2025
Dear Hill House Care Home, Thank you for your latest generous donation to Purley Food Hub - it filled Noel's car boot! Please see our thank-you certificate attached. Please pass...
- 19 May 2025
Proud to announce we've been awarded a certificate for our participation in the "BUT FIRST A DRINK" project! A big thank you to everyone involved.
There are no upcoming events for Hill House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 07 Oct 2022Recipient: Hill House Care Home
- 30 Jun 2022Recipient: Carey Care
Accreditations
There are no accreditations posted yet for Hill House Care Home.
Meet the Team (6)

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.

Renowned for embracing individuality and providing unwavering support to the team, Angie is the trusted go-to for her colleagues, offering knowledgeable guidance, encouragement, and genuine warmth and understanding in every interaction.

As our dedicated Activities Lead for Carey Care, Shaun brings his expertise and energy to enrich the lives of residents across both of our Care Homes. He has an in depth knowledge of each resident’s history and their preferences, and this understanding allows him to expertly personalise activities to suit their needs, ensuring they are engaging and meaningful for everyone involved. Shaun is also a key contributor in the planning of events within our Homes, bringing his creativity and a person-centred approach to every occasion. Shaun’s genuine passion for his work is clear to see and makes him a valued member of our team within Carey Care.

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives and ensuring the website content remains current and engaging.
Frequently Asked Questions about Hill House Care Home
What types of Care is Hill House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hill House Care Home have?
There are 48 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Hill House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hill House Care Home to the centre of Kenley?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service -more info.