Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.
This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.
Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.
The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.
Group: brighterkind
Person in charge: Margie Gonzaga (Home Manager)
Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 67
Rooms with ensuite WC: 67
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Kingston Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Kingston Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.441 for Kingston Care Home is calculated as follows: ( (191 Excellents x 5) + (129 Goods x 4) + (33 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.441
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 29 Reviews ÷ 13.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kingston Care Home has a Review Score of 9.4 (9.441) from 30 Reviews
Review submitted from a Postal Card by Viviane S (Wife of Resident) on Monday 16 April 2018. Relates to March 2018.
My husband has been a resident since August 2017 and I can only describe Kingston Care Home as a very caring, professional home. The staff are consistent, friendly and kind and understanding. My husband has stayed in two other nursing homes and this is by far the best.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by David T (Brother of Resident) on Wednesday 11 April 2018. Relates to February 2018.
Kingston Care Home recommended by placement officer at St Georges Hospital. Viewed 9 or 10 other homes in the area my sister loves and Kingston was the only one with nurses having mental health qualifications. Really pleased we chose Kingston. Not the poshest or upmarket but find the staff and nurses really caring towards my sister always keeping me informed of issues promptly. A good location for public transport and local shops for essential shopping. Thank you.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Website Submission by Geraldine B (Daughter-in-law of Resident) on Saturday 7 April 2018. Relates to February 2018.
Our family was very happy with the compassionate care our elderly relative received for the last 4 months of his life. The staff are very friendly. The professional nurses are excellent and communicated well with us at all times. We felt very confident with the care that he was receiving.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Brian H (Stepson of Resident) on Tuesday 6 March 2018. Relates to January 2018.
I have found the treatment of my stepfather to be exemplary. The staff are courteous, good-natured, patient and nothing is too much trouble. He is always kept clean, tidy and well fed.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Agnes C (Daughter of Resident) on Tuesday 6 March 2018. Relates to January 2018.
My mum is being well looked after by very caring staff despite sometimes being under extreme pressure when staff levels are low. This does not affect their attention to residents.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet H (Daughter of Resident) on Tuesday 6 March 2018. Relates to February 2018.
My mother has been a resident here for two weeks now and I have been very impressed with the level of care. Nothing is too much, they are always cheerful and helpful. Food is very good and the rooms are clean and comfortable. The activities lady is full of fun and energy and keeps everybody on their toes and smiling. Excellent home!
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Sigla T (Daughter of Resident) on Tuesday 6 March 2018. Relates to February 2018.
I cannot rate this care home highly enough. The staff are wonderful: attentive, kind, caring, reassuring and professional. The support for my mother, who comes to visit my father virtually every day, is incredible. She is so secure in the knowledge that he is well cared for and that she is informed of any changes or GP visits which is so essential. Communication is excellent. The food is always well presented even though it is all pureed - the room is spotless and the atmosphere welcoming and calm. Thank you so much.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Website Submission by Linda F (Daughter of Resident) on Thursday 22 February 2018. Relates to February 2018.
The home provides adequate care and understanding of people's different needs. The staff show great patience and understanding when dealing with my mother's condition.
How likely would you be to recommend Kingston Care Home? Likely
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Review submitted from a Website Submission by Bill O (Brother of Resident) on Thursday 15 February 2018. Relates to February 2018.
The people at the home have the guests best interests in mind at all times and give the best care and attention available.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Website Submission by Paul (Son of Resident) on Sunday 11 February 2018. Relates to January 2018.
The home is well run and is clean, quite spacious and nicely decorated. It has a particularly good, friendly atmosphere. The nurses and carers provide a first-rate professional quality of care. They are warm, patient, proactive, and are always pleased to help. There is an excellent provision of entertainments/activities for those who wish to take part. I am so glad to have chosen this home for my mother.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Winnie W (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
My mum has been here for almost 5 months and my husband and I visit her on an almost daily basis. We found the staff here are very dedicated and very approachable. We are very happy with the service and feel that my mother has been cared for with great dignity.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by M W (Friend of Resident) on Monday 29 January 2018. Relates to January 2018.
I find that the care home is in an excellent location together with an inviting entrance.
The building is in an immaculate condition. The care my friend is receiving with your care is superb. The variety of entertainment is good, very uplifting. Food is excellent.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul W (Husband of Resident) on Thursday 21 December 2017. Relates to December 2017.
My wife has now been at Kingston Care Home for almost one and a half years and overall I am very impressed with all aspects of the care provided.
It is fortunate the premises have an efficient purpose built layout on 3 independent floors.
However, the most important aspect is the staff who all do a great job particularly the nurses and carers who look after the residents so well.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Victoria H (Friend of Resident) on Thursday 23 November 2017. Relates to November 2017.
It is always a lovely visit when we come to see our friend. Today Vera Lynn was playing and my friend was singing along. I always leave feeling our friend is happy and well looked after. The staff are always lovely and my one year old manages to get biscuits out of them every visit!
How likely would you be to recommend Kingston Care Home? Likely
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Review submitted from a Postal Card by T M (Friend of Resident) on Thursday 23 November 2017. Relates to November 2017.
The staff here are always so kind and caring. They treat the residents with respect and dignity and nothing ever seems to be a bother. They look after everyone.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by D N (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
The staff at Kingston Care Home bring a smile to my mums face every day and to me, that's the most important thing. she feels looked after and cared for which is peace of mind for myself and my family.
How likely would you be to recommend Kingston Care Home? Likely
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Review submitted from a Postal Card by Rosemary A (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
The overall care is good. the staff are friendly and helpful.
On a negative note, there have been times when it has not had the right amount of carers on the floor which does affect the care provided to the residents and the cleanliness of the home.
Having said that, my overall judgement of the home is good.
How likely would you be to recommend Kingston Care Home? Likely
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Rebekah Saint, Marketing Administrator at Kingston Care Home responded to this review on 06 Dec 2017:
Thank you very much for your positive experience at Kingston Care Home; it is appreciated. We always have enough team members available to meet the needs of our residents and will either be visible in the home or attending a resident in their room. We have a dedicated housekeeping team and your feedback will be taken on board and fed back to the team. We appreciate your feedback on such matters and are continuously monitoring to ensure we consistently deliver the good service you received.
Review submitted from a Postal Card by Maureen E (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
From the first day of my mother entering this amazing home, I have been extremely pleasantly surprised by the care and attention of this amazing home.
I have spent many hours witnessing the most wonderful care team and I cannot thank them enough.
I will and have recommended this home to everyone that stands still long enough, so a big thank you.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 23 Nov 2017:
Dear Maureen, thank you very much for your wonderful feedback, I will be sure to pass this on to the team. We are dedicated to ensuring the best possible care for all of our residents and our team. It is a pleasure to care for your mother and I look forward to seeing you soon.
Review submitted from a Website Submission by Denise (Daughter of Resident) on Wednesday 11 October 2017. Relates to October 2017.
My mother is happy at Kingston Care Home. She has been able to make friends in a safe, caring environment and knows that her needs will be well met.
How likely would you be to recommend Kingston Care Home? Likely
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Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 12 Oct 2017:
Thank you so much for your kind words. We are delighted that your mother is happy here and she is a delight to care for.
Review submitted from a Website Submission by Martin S (Son of Resident) on Wednesday 11 October 2017. Relates to October 2017.
I have been visiting Kingston Care Home for over 4 years first with my father and now with my mother. I have always found the staff friendly and caring. I would recommend this home to anyone in need of such care. I visit 5 evenings a week and they are always quick to remedy any issues that may arise.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Iolanda Lucci, Business Development Managers at Kingston Care Home responded to this review on 11 Oct 2017:
Thank you for your wonderful comments Martin. I will be sure to pass this on to the team. We are very proud of our friendly team and I am delighted you feel the same.
Review submitted from a Website Submission by Tony M (Husband of Resident) on Tuesday 10 October 2017. Relates to October 2017.
A purpose built care home that is practical and spacious.
The floors are artificially labelled as the 3rd floor is ‘Dementia’ and lower 2 for ‘Care of the Elderly’ many have dementia too!!
Most carers are pleasant and capable. Nurses on each floor (mainly paperwork!).
Good food and improving activities.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 11 Oct 2017:
Thank you for your feedback which will be shared with the team. We are continuously striving to improve our services for our residents and their families and your comments are greatly appreciated.
Review submitted from a Postal Card by Faye M (Daughter-in-law of Resident) on Thursday 31 August 2017. Relates to August 2017.
My mother-in-law has been here since January. We are very happy with care she has received. She has dementia and the staff are very good with her and always helpful.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by J W (Friend of Resident) on Tuesday 25 July 2017. Relates to July 2017.
I visit pm weekly and always find that I am recognised, warmly welcomed and acknowledged by any member of staff I encounter.
The reception area is attractive with fresh flowers and beverages are available should access not be convenient to the resident on arrival. The front and rear garden areas are well laid out and maintained.
How likely would you be to recommend Kingston Care Home? Likely
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Review submitted from a Postal Card by Walsh (Friend of Resident) on Thursday 6 July 2017. Relates to June 2017.
My friend has been living at Kingston Care Home for 4 and a half years. He is happy and healthy. The medical and social care he received is excellent. The staff are attentive and caring and deserve the highest praise.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Brian M (Son of Resident) on Thursday 6 July 2017. Relates to June 2017.
I feel my mother is well looked after and cared for. The staff are friendly and helpful.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by Widad S (Resident) on Thursday 6 July 2017. Relates to June 2017.
I am very comfortable and feeling better.
The staff are friendly and helpful.
I am very happy with my care.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by M P (Husband of Resident) on Monday 19 June 2017. Relates to June 2017.
My husband cannot at present fo activities but what I have seen is very entertaining. His nursing care is excellent. Overall care staff do their best to keep him clean and comfortable.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Friday 16 June 2017. Relates to June 2017.
My father's condition both physically and mentally has improved since being here. He cannot walk and needs constant care, cleaning, washing, shaving. The staff have been amazing and are very sensitive and polite as well as efficient. They are friendly and helpful to us and visiting friends. The food is excellent and cleanliness is good considering what the conditions of residents are. I was apprehensive about my father being in a care home, but I am now very happy and it has taken a lot off the shoulders of my mother and I.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by M H (Son of Resident) on Friday 16 June 2017. Relates to June 2017.
My mum has been here 4 months. I am very happy with my mum's care. She's happy, well fed and healthy.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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Review submitted from a Postal Card by I L (Wife of Resident) on Monday 27 March 2017. Relates to March 2017.
The care home is excellent and I would recommend it to anyone. There's a very homely feeling. The meals are well thought out and nourishing.
It's been a pleasure to visit.
How likely would you be to recommend Kingston Care Home? Extremely Likely
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February 2018
September 2017
June 2017
April 2017
There are currently no Care Home Idol entrants who have performed at Kingston Care Home