Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ

Kingston Care Home, Kingston upon Thames, London
Kingston Care Home, Kingston upon Thames, London
Kingston Care Home, Kingston upon Thames, London

Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.

Group: brighterkind

Person in charge: Barbara Ozga (Home Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kingston Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Kingston Care Home has a Review Score of 9.5 (9.456)

The Review Score of 9.5 (maximum of 10) for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Kingston Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.456 for Kingston Care Home is calculated as follows: ( (123 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 237 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 20 Reviews ÷ 13.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingston Care Home?

  • Extremely LIKELY
    15
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingston Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

It is always a lovely visit when we come to see our friend. Today Vera Lynn was playing and my friend was singing along. I always leave feeling our friend is happy and well looked after. The staff are always lovely and my one year old manages to get biscuits out of them every visit!

How likely would you be to recommend Kingston Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff here are always so kind and caring. They treat the residents with respect and dignity and nothing ever seems to be a bother. They look after everyone.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Kingston Care Home bring a smile to my mums face every day and to me, that's the most important thing. she feels looked after and cared for which is peace of mind for myself and my family.

How likely would you be to recommend Kingston Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the first day of my mother entering this amazing home, I have been extremely pleasantly surprised by the care and attention of this amazing home.

I have spent many hours witnessing the most wonderful care team and I cannot thank them enough.

I will and have recommended this home to everyone that stands still long enough, so a big thank you.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 23 Nov 2017:

Dear Maureen, thank you very much for your wonderful feedback, I will be sure to pass this on to the team. We are dedicated to ensuring the best possible care for all of our residents and our team. It is a pleasure to care for your mother and I look forward to seeing you soon.

My mother is happy at Kingston Care Home. She has been able to make friends in a safe, caring environment and knows that her needs will be well met.

How likely would you be to recommend Kingston Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 12 Oct 2017:

Thank you so much for your kind words. We are delighted that your mother is happy here and she is a delight to care for.

I have been visiting Kingston Care Home for over 4 years first with my father and now with my mother. I have always found the staff friendly and caring. I would recommend this home to anyone in need of such care. I visit 5 evenings a week and they are always quick to remedy any issues that may arise.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Iolanda Lucci, Business Development Managers at Kingston Care Home responded to this review on 11 Oct 2017:

Thank you for your wonderful comments Martin. I will be sure to pass this on to the team. We are very proud of our friendly team and I am delighted you feel the same.

A purpose built care home that is practical and spacious.
The floors are artificially labelled as the 3rd floor is ‘Dementia’ and lower 2 for ‘Care of the Elderly’ many have dementia too!!
Most carers are pleasant and capable. Nurses on each floor (mainly paperwork!).
Good food and improving activities.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Iolanda Lucci, Business Development Manager at Kingston Care Home responded to this review on 11 Oct 2017:

Thank you for your feedback which will be shared with the team. We are continuously striving to improve our services for our residents and their families and your comments are greatly appreciated.

My husband who has dementia and is totally dependent on nursing care moved here three weeks ago. So far, I am very impressed with the care he is receiving. His records are always up to date and the staff are very friendly and easy to communicate with and I feel supported as well. The home is very welcoming and well managed and the atmosphere is calm.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been here since January. We are very happy with care she has received. She has dementia and the staff are very good with her and always helpful.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit pm weekly and always find that I am recognised, warmly welcomed and acknowledged by any member of staff I encounter.
The reception area is attractive with fresh flowers and beverages are available should access not be convenient to the resident on arrival. The front and rear garden areas are well laid out and maintained.

How likely would you be to recommend Kingston Care Home? Likely

Average Rating: 

 3.6 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Caring staff. Residents treated with respect as are visitors. Good manager.

How likely would you be to recommend Kingston Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend has been living at Kingston Care Home for 4 and a half years. He is happy and healthy. The medical and social care he received is excellent. The staff are attentive and caring and deserve the highest praise.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel my mother is well looked after and cared for. The staff are friendly and helpful.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very comfortable and feeling better.
The staff are friendly and helpful.
I am very happy with my care.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband cannot at present fo activities but what I have seen is very entertaining. His nursing care is excellent. Overall care staff do their best to keep him clean and comfortable.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father's condition both physically and mentally has improved since being here. He cannot walk and needs constant care, cleaning, washing, shaving. The staff have been amazing and are very sensitive and polite as well as efficient. They are friendly and helpful to us and visiting friends. The food is excellent and cleanliness is good considering what the conditions of residents are. I was apprehensive about my father being in a care home, but I am now very happy and it has taken a lot off the shoulders of my mother and I.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been here 4 months. I am very happy with my mum's care. She's happy, well fed and healthy.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stepfather of 30 years was admitted to Kingston Care Home on 8th February this year suffering from incontinence and slight dementia, he was also not weight bearing. The family honestly thought he would be spending the rest of his days there but as a result of the fantastic care he has received at the home he has improved so much both physically and mentally we are arranging to bring him home. I would like to thank all the staff at the home for their professionalism, care and patience.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is excellent and I would recommend it to anyone. There's a very homely feeling. The meals are well thought out and nourishing.
It's been a pleasure to visit.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife's Alzheimer's advanced and she became a resident of Kingston Care home in June 2016. She has settled in thanks to all the caring staff who look after her so well. The atmosphere is always warm and friendly with a variety of activities reflecting the residents varying ability. Overall, I would recommend this care home in every respect.

How likely would you be to recommend Kingston Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Staff Profiles

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Care Home Idol 2016

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