Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
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9.8 100 Reviews
  • Kingston Care Home, Kingston upon Thames
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Kingston Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alex Teixeira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)

Kingston Care Home Reviews (100)

9.8

Kingston Care Home has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years.
Over all time Kingston Care Home has 100 reviews.

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Review from Min P (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 6 months now.
She is treated with a lot of kindness and respect by all staff and she feels safe and secure in Kingston Care Home. She enjoys the meals and the chef has thoughtfully accommodated her dietary needs. The dining room is set out in the style of a restaurant and
staff are attentive.
The care staff are really kind and attentive and they wash her carefully and thoroughly, applying skin creams regularly. They are respectful of mum's dignity. She likes them a lot.
The laundry and cleaning staff are friendly and work with quiet efficiency. This pleases mum.
There is a good selection of activities provided by the activity coordinators. Mum likes the chair exercises. They speak to her one to one as well. She is encouraged to participate but not forced.
The nurses are invaluable in supporting mum and I can call them at any time.
The team is well trained and very kind and extremely well led by the manager who is empathic approachable and helpful.
Reply from Alex, Home Manager at Kingston Care Home

Thank you for taking the time to leave us a review.

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Review from J G (Sister of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became a resident at Kingston Care Home when she became unable to look after herself, had lost her mobility and required nursing care. As we live hours away it has been so reassuring and helpful for me and her other relatives that she is in the professional, excellent compassion, understanding
and diligent care of qualified staff, kind assistance (for well being and activities) as well as the team of auxiliary staff.
Reply from Alex, Home Manager at Kingston Care Home

Thank you for taking the time to share your experience and for your positive comments.

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Review from Kim T (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum came to live at Kingston Care Home in 2020. Due to Covid, and the lockdown she didn't settle too well, but she was suffering from dementia and had been in the same home looking after herself for many years. However the staff were amazing and made her feel as welcome and as loved and cared for
as they could and she soon seemed to settle. My sister and I were thankful that our mum was being given the 24/7 care she needed and we cannot fault the help that she was given and the communication we had in helping to decide what sort of care was appropriate at each stage. Unfortunately, mum died in February, and my sister and I didn't get there in time to be with her however one of the carers held her hand in those final moments so she was not on her own.
Many thanks to you all.
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Review from Gary T (Son-in-law of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my father in law only got to spend a short time here as he was very ill, when we visited to look over the home we got an immediate feeling that it was the best place for him. The manager was very nice and took us on a tour of the home to show us around nothing seemed to much trouble and he made
sure we saw all areas of the home and facilities available. Whilst dad was a resident he was clean, comfortable and safe. The communication regarding dads health was very good. We were very happy with the staff all round and we were always greeted with friendliness and a smile. Thank you so much to the manager and his team for making dads last days as comfortable and dignified as possible.
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Review from J T (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, my wife and family would like to thank the manager & his team at Kingston Care Home, for the outstanding quality of care our Mum/Nan is receiving. Our Mum was placed here at the end of last year, she has been in 2 previous homes where she was extremely unhappy & was not settling. Since being
with the manager & his team, she has settled, she loves the carers, the food & the home in general. The service she is receiving is 2nd to none, the home is clean, the food is lovely and well presented, her needs are taken care of, she is treated with dignity & respect. She isn't the most easiest of people to please and can be quite challenging at times but the staff know how to deal with her on her bad days, calming her down & making her feel safe and comfortable again. There is always someone to speak to & we get regular updates. We honestly can't thank the manager and his team enough. We highly recommend this beautiful home to anyone looking for somewhere for their loved 1.
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Review from Michelle A (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the home is fantastic from management to cleaners, I can't fault them.
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Review from W V (Friend of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff pleasant and welcoming. My friend is well looked after. She is neatly dressed and her hair washed. She has dementia and therefore needs close supervision when walking in the corridors. I am writing this on behalf of my friend.
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Review from Barbara H (Wife of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved to the home four weeks ago as he was becoming unsafe at home. He was made welcome by each staff member. I know he calls me all the time but they are patient with him. He has a; already been taken to the National History Museum. If I go to visit and he is not in his room the carers always
know where he is, if I take him out a carer comes to the car to lift the wheelchair into the care for me. Nothing seems too much trouble for them. Though he has had the hearing aids in the wrong ears sometimes.
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Review from Chris B (Husband of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a two-week stay and settled in very quickly thanks to the kind and supportive staff. She fairly rapidly started to eat in the dining room with other service users and I think she enjoyed the experience. She seems to have slept well although she rolled out of bed on one occasion. It was not
obvious to me what sort of activities took place and I took her out a couple of times for singing events that we normally attend. The staff were helpful in ensuring she had supper, although she came back a few minutes late. I was slightly concerned about her clothes getting lost but in due course have reappeared. I was kept well-informed about how she was coping.
Reply from Maisie Lawrence, Marketing Assistant at Kingston Care Home

Thank you very much for sharing your feedback about your wife's stay at Kingston House Care Home. We are so pleased to hear that she settled in quickly and enjoyed dining with others, as creating a welcoming environment for all residents is one of our top priorities. Our care team strives to deliver a variety of engaging and enjoyable activities through our 'Magic Moments' programme, with options tailored to suit the hobbies and interests of our residents. Each week, we provide a "What's On" planner, which offers detailed information about the activities available, including the very popular singing sessions that many of our residents look forward to! If there's anything further we can assist with, please feel free to reach out.

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Review from Mark A (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful group of people working at Kingston Care Home. Warm, friendly and most importantly as the name suggests, they care! They treat my father like he is part of the family, with fondness, dignity and tenderness. The building too is a well-maintained, clean and fitting space for Dad to live
out his twilight years!
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Review from Ewa L (Wife of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whole team at nursing home were exceptionally kind and caring for my husband. Thank you.
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Review from C W (Wife of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and caring.
They are very supportive are respond to any request that is needed.
They all have a very demanding job and cope with it very well.
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Review from Amanda B (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Kingston Care Home for about two years now. In that time he has been very settled and happy and felt very well cared for. The staff have always been very friendly to me and keep me well informed as to how my dad is doing. I couldn't have asked for a better place for my dad to be
in.
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Review from J D (Friend of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank Kingston Care Home enough for the consistent care given to my friend. She was always very well looked after, with her hair always brushed and clean, and her room was always spotless. The staff at Kingston Care Home, starting from one particular member of staff to the manager, was amazing.
Thank you.
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Review from Karen P (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to the home at the end of last year after a sudden decline in health. We were, as a family, immediately taken in and welcomed. Dad got a good grooming and the world felt right again. The staff were always cheery, kind and very helpful. Dad became attached to a favourite mug and they would
make sure it was kept topped up with tea. The nurses kept us informed of any changes in his health and the course of action they were taking. The room was clean, well-kept and felt homely. The management staff would always greet us when we were visiting and made themselves available if we needed to chat or ask questions. We were reassured while Dad was in their care and were able to enjoy the best quality time with him whilst they looked after him. A massive thank you to everyone at Kingston Care home.
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Review from N B (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for nearly five years. She was very happy here and referred to it as her home. We always found the staff to be friendly, caring and kind. My mother was always well cared for and treated with the utmost respect.
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Review from J C (Next of Kin) published on 17 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am Next of Kin to the Resident and can only visit occasionally. She has been in the home for getting on for two years and is now bed-bound unless the staff move her to a different location in her chair. She spends many days sleeping but when she is awake she enjoys talking about the experiences of
her lifetime. She is always smartly dressed and well looked after.
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Review from Liz R (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law and uncle are both in the care home. They are being looked after well. The qualified nurses are excellent and knowledgeable and communicate with the family well. The carers are kind and approachable and always greet us with a smile. The food is of a very good standard and we are very
happy with the overall care.
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Review from Lesley H (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a gem of a place this was for our short time at Kingston Care, we felt blessed to be there with it's excellent caring staff who were so gentle and professional in every way. So clean and tidy, even down to the front car park with not a trace of litter anywhere outside and beautifully kept gardens
throughout. Staff seemed happy and content and so professional, a sense of calm and peace, well managed - never change, please!
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Review from Richard N (Son of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingston Care Home is a wonderful place. Our experience of all staff, from the managers and amazing carers, through to the brilliantly creative activities team, the friendly cleaners and the home's hard-working gardener (the displays of plants and flowers always look lovely!), has only been positive.
My mum has been a resident for a year now, and the care has been excellent, but equally, she has become part of a warm, welcoming community where residents and carers share friendly, first-name relationships, and everyone is treated not just with respect but with real affection. And that goes for families too! The weekly programme of fun social activities keeps everyone busy, and the special events the activities team arrange for key dates, and especially the parties they throw for residents' birthdays, are always enjoyed by everyone. The employees seem happy to be at Kingston Care Home, and the impressive level of staff retention reinforces this feeling. Thanks for everything, Kingston Care Home!
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Kingston Care Home is calculated as follows: ( (138 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 175 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Alex

Alex Tiexeira

Job Title: Home Manager

Coming from Portugal, a country renowned for its care for the elderly, Alex found their calling in the UK.


Their career journey spans from Scotland to London, beginning as a Registered Nurse at Colinton Care Home in Edinburgh and later at Uplands Care Home in Streatham. Now, as Home Manager at Kingston, they make a positive impact on residents and the team.


Alex's key to success is getting to know residents and the team, and fostering happiness. They maintain an open-door policy and actively assist the team, frequently seen in uniform.


Beyond work, they love fashion, shopping, and experimenting with new looks.


Their proudest achievement outside work is completing a nursing degree while juggling a part-time job.


Alex emphasises the importance of a caring "family" environment in care homes. Their advice for those seeking the right care home is to follow their instincts and look for inclusion and support in the home's atmosphere, whether as a resident, team member, or family.

Frequently Asked Questions about Kingston Care Home

What types of Care is Kingston Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingston Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Kingston Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Care Home to the centre of Kingston upon Thames?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Care Home to verify any information. View our terms and conditions. Kingston Care Home has an Enhanced Service - more info.