Kingston Care Home

My mother has been a resident at Kingston Care Home since November 2022. She is 93, very frail and at the end of her life. The nurses have been very kind and respectful of my mother's needs. They gently encouraged her to integrate with life in the home when she was more able but have always listened and evolved their care to reflect my mother's situation. They have been kind and supportive to me on my daily visits. The whole team are friendly and welcoming. I couldn't recommend it more highly.

The staff are all so polite and helpful. Nothing is too much trouble.

All the carers on the floor my mum lives on are very friendly and helpful.

My mother was made very welcome (and so were her family). She is well cared for by extremely kind staff. We are so pleased to have found Kingston Care Home.

My husband received excellent care and nursing from everyone at Kingston Care. As my husband was at end of life, we, as a family, were so looked after. I would recommend Kingston Care to anyone having to look for care and nursing for their loved one.

My mother-in-law is safe and content. She has improved no end by being in Kingston Care Home. She can't use all the facilities but enjoys being able to see people outside, through her window.

A very well run and comfortable home, always very cheerful staff who operate with calm efficiency. The room is good with attention to detail and everything is done to ensure resident's safety and well being. Highly recommended.

A lovely environment, friendly and helpful staff. My mum is very settled here and that makes me very happy. From reception to cleaners, all work extremely hard and are very much appreciated.

I was a resident here last year but came back again recently. I am so happy to be in Kingston Care Home, the staff are excellent, so welcoming and very friendly. The food is lovely here, very good choice. I love the activities here too and meeting all the other residents. The care team, nurses, domestics, admin, receptionist and management are all excellent. I am very happy to be here.

Excellent care and staff always attentive and caring. No bed sores and she has benefitted greatly while in Kingston Care Home - friendly reception and front office management in my many visits in nearly six years whilst in Kingston Care Home - very grateful!

The staff are great and have a very good relationship with her and long may it continue.

I would like to say a big thank you to everybody at the home, especially over the last two difficult years of covid.

Our family member was made welcome straight away by this excellent, caring team. How lucky we were to have found them at Kingston Care Home. His medications were handled and he was encouraged, when possible, to enjoy times with others. He gained an understanding of his limitations but was always treated with kindness, consideration and patience. Communication with the family was also great. We can't thank the team enough!

My aunt suffered a major stroke in October 2018 and needed a lot of support during her stay at the care home. Her physical needs were met very efficiently, and she was given every encouragement to participate in creative activities and to maintain and improve her mobility.

During the covid pandemic, every effort was made to maintain contact between the care home residents and their loved ones using emails and modern technology. The support team were very innovative in the pastimes and entertainments they prepared for the residents so the environment was uplifting and engaging.

During the summer of 2020 we were faced with the sad reality of needing to place my mum in a care home, due to complex nursing needs and frailty. Kingston Care Home provided my mum with a place and as soon as we met and spoke to the staff, we knew she would be looked after. All of the staff were amazing from management to domestic and my mum was so happy. She was never lonely, even during COVID restrictions, staff always popped in and out for a chat. The kind chef and his team always made sure that her dietary needs were met. Sadly my mum became gravely ill in September, during this time my mum and our family were treated with the utmost respect right up to the time of saying goodbye. Thank you so much.

My mother recently passed away at Kingston Care Home (7th Oct) and I just need to say how amazing this care home is. My mum was admitted into the care home in January 2021. She was admitted via the hospital fast track and as a family, we had great reservations regarding her being in any care home. However, I can honestly say we couldn’t have asked for a better place for her to be in, they were so kind and caring to our mother and always kept us up-to-date with everything going on with her. Nothing was too much trouble! We cannot thank them enough for making the last 10 months of our mum's life what it was. Even in the last few days of her life, they accommodated us as a family, being there if we needed anything right until the end. They showed true empathy and sympathy when the end came for her and we feel they genuinely cared. So once again I will say on behalf of our family - thank you so much Kingston Care Home, an absolute gem of a place.

Your staff made the last two weeks of my mother-in-law's life as comfortable as she could have been. The staff treated her with dignity at all times.

My mum and dad are very happy in this home.

Very friendly, caring and happy environment. My mother is very happy living here, as her family are.

Poor experience, my stepfather received terrible care in your home. He resided with you for twelve weeks and was taken to hospital via an ambulance and was placed in high dependency and sadly passed away. I feel your staff are very unqualified and need to be overlooked more carefully. No care plan was ever shown to our family and the management team are working like dust. One minute there was a manager, then they left.