Norwood Green Care Home

Tentelow Lane, Southall UB2 4JA
Review Us
9.1 63 Reviews
  • Norwood Green Care Home, Southall
Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
   
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge and private and peaceful landscaped gardens. There is a spacious activities room used for games, hobbies and crafts organised by the dedicated activities coordinator as part of the weekly programme of events. Minibus access affords the home the ability to get out and about to places of interest too.

Spacious, ensuite bedrooms allow their residents to receive personal care in the comfort and privacy of their own room, maintaining dignity and supporting independence.

Miguel and her team are on hand to assist you with your enquiry and a warm welcome awaits you at Norwood Green Care Home.
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Care Provided by Norwood Green Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1750 – £1750
  • Self-Funded Nursing Dementia Care: £1750 – £1750
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1950 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1950 – £1950

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

The price(s) shown are provided by the care home. Contact Norwood Green Care Home for full pricing details and T&Cs.

Contact Norwood Green Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Norwood Green Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Miguel Norville (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Norwood Green Care Home Reviews (63)

9.1

Norwood Green Care Home has a Review Score of 9.1 (9.147) out of 10, based on 18 reviews in the last 2 years.
Over all time Norwood Green Care Home has 63 reviews.

Overall Experience
  • 40
  • 18
  • 2
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Date Published
  • 63
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Reviewer Connection to Norwood Green Care Home
  • 23
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Total of 63, showing 1-20
Review from Tim M (Regular Volunteer) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a resident as part of a group. We are all volunteers and visit people in care homes and in their homes as well. My experience of visiting Norwood Green Care Home is a very positive one as the staff are friendly and helpful. I could recommend it to any family who may be thinking of placing a
loved one in a care home for their care.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeFirstly, thank you for volunteering at our home and for giving up some of your time to put a smile on our residents' faces. We appreciate you taking the time to share your experience also. Best wishes from all of us, Miguel
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Review from D A (Friend of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place opposite the park which gives residents fresh air and nice feeling.
Over all very beautiful place.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for leaving us such a lovely review. Best wishes, Miguel
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Review from P A (Daughter-in-law of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has been a resident here since October. Since, we have been very happy with the level of care she has received. The care staff and nurses have been very attentive and accommodating to the families and patients requests. We have been satisfied with the communication and updates we have
received.
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Review from J C (Wife of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are pleasant and helpful. The staff try to make it feel like home for residents, particularly holding festive & celebration periods for all faiths. Food given is decent quality & quantity. Medical needs are seen to.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your kind review. Best wishes, Miguel
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Review from Balwinder D (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with Norwood Green Care Home. Staff is very friendly and helpful. Well done everyone for their hard work keeping our mum happy.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your kind review. It is our pleasure to care for your mum, and I am delighted she is happy with the support from our team. Best wishes, Miguel
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Review from J H (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff are wonderful, caring and very efficient in a friendly way. I have a couple of issues:


the clothes seem either go missing or destroyed through aggressive washing. Apparently this happens in all care homes! There never is any explanation or reason given!


Since Gold Care has taken

over the home looks like barracks! They removed all the wall coverings/decals/anything which made it like home!


If I was looking for a home now I would not choose It because it looks very institutional, hospitals look much better! Not very dementia friendly!


I rated "poor" because of the above issues not because of the staff or care but because lack of internal features.

Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your kind comments about our staff. I am sorry to hear how you feel about the environment now and believe that I have conveyed to you during a meeting that the home is under a programme of refurbishment. Hopefully, the results will meet with your approval. Best wishes, Miguel
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Review from Karen T (Niece of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff work very hard to care for the residents. Staff are always friendly and take the time to speak to family members.
My aunt is happy and well cared for.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for taking the time to share your opinion on our home. I'm glad that your aunt is happy with us.
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Review from Caroline K (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Re: Summer BBQ, Saturday 9th August.
This was a lovely event. The residents were sat in the courtyard on a beautiful day. The entertainment provided for them was great fun and the performers interacted with everyone. The food and drink was delicious and the staff made great efforts to ensure the residents
enjoyed the day. Visitors were also made to feel vert welcome. Thank you.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your lovely feedback. I hope to see you at our next event. Warm wishes,
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Review from Paula P (Sister of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so kind and thoughtful and treat my brother with dignity and respect and like family. I wouldn't leave my brother anywhere else.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your kind review! Warm regards, Miguel
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Review from S M (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed here for approx 5 weeks only but the care and consideration he received was outstanding and we can't thank the staff enough for making his last few weeks comfortable because we know he wasn't always the easiest person to look after.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your wonderful review! It was our pleasure to care for your dad. Warm regards.
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Review from E W (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a wonderful visit to celebrate my father's 90th birthday. His room was lovely and festive with 'Happy Birthday' banners on his wall. The activities co-ordinator has taken wonderful photo's of him which we will cherice. Such wonderful staff and the lunch looked delicious. Thank you.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for leaving us a review, we're thrilled you enjoyed it.
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Review from Sabrina F (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Norwood Green Care Home is a welcoming, spacious and caring environment. My mother has been resident here for nearly one year and she is very settled and happy. All her needs are well catered for and the staff and management are always striving for excellence.
The home has seen many improvements
over the year.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for recognising the improvements we have, and continue to make to enhance the lives of our residents. Warm regards.
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Review from J N (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have only been here for a couple of hours, staff are friendly. So unable to mention activities or value for money.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeWell, it's a good start! Thank you for taking the time to share your first thoughts. I am sure you will experience a Norwood Green event or activity soon and we are certain you will enjoy it. Welcome to our home. Home Manager
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Review from L V (Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home from home, could not ask for more. Carers, nurses are excellent. They always go the extra mile for you, easy to talk to. Such a relaxing place, always clean and tidy. The cleaners do a fantastic job of cleaning rooms every morning. Always smiling.
If I could, I would live here indefinitely.
Kitchen
staff, fantastic. I was never bored. Managers are easy to approach and easy to talk to. I would recommend this place.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your review. We will pass on your kind words to all our staff, See you soon.
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Review from L O (Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The show was very good, food good. Dancers were very good. Hope to see it again.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeWe're glad you enjoyed the show and the wonderful food!
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Review from K S (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really lovely Diwali party today with nice music, dancing, lights and fireworks, as well as the food! It is refreshing to see the Asian cultures celebrated and I would welcome more of this since musicians etc that come in tend to represent and cater to the older English generation.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for sharing your feedback. This is something we can certainly explore amongst the wide variety of activities and entertainment we offer. Best wishes, Miguel
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Review from S F (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be extremely helpful, kind and caring. They have been so lovely towards my father. I would like to particularly thank the registered nurse for the kindness she has shown our family.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for these wonderful words. Our staff will be so pleased to hear that you are happy with your father's care. Best Wishes, Miguel
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Review from Gail E (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor, not very happy everything is very untidy, especially the kitchen floor is not very clean. In the bedroom very untidy, in the bathroom as well. The staff don't do what they are supposed to do considering it's a care home.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for taking the time to write a review. I am very disappointed to read your comments, particularly as they are not representative of the high standards we are known for. I would appreciate the opportunity to address them directly with you and will contact you personally. Kind regards, Miguel.
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Review from M P (Nephew of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt has been resident since June 2023. On all visits staff and management have always been friendly and welcoming. Any issues have always been discussed and resolved. We are very pleased with the home and know she is in good, safe hands so no worry for our family. Great job.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your kind words. We're delighted to hear that your aunt feels at home and that our staff and management have met your expectations.
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Review from L T (Daughter of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother only came to the care home ten days ago from hospital so it is early days. She was initially unsettled by the move but seems to be getting used to her new environment. The staff have all been very kind and supportive.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for your feedback. We're pleased to hear that our staff have been kind and supportive during your mother's transition from the hospital. We understand that it takes time to adjust and we're here to ensure she feels comfortable and cared for in her new home.
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Current Review Score: 9.1 (9.147)

Overview of Review Score

The Review Score of 9.1 (9.147) out of 10 for Norwood Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.377 for Norwood Green Care Home is calculated as follows: ( (131 Excellents x 5) + (58 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (12 Very Poors x 1) ) ÷ 212 Ratings = 4.377
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.77 Points relating to the number of positive Reviews for Norwood Green Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 16 Positive Reviews ÷ 18.4 = 0.87
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Miguel

Miguel Norville

Job Title: Home Manager Joined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.


Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin

Sipin Samuel

Job Title: Deputy Manager Joined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.


Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.

Frequently Asked Questions about Norwood Green Care Home

What types of Care is Norwood Green Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood Green Care Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Norwood Green Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Green Care Home to the centre of Southall?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Green Care Home to verify any information. View our terms and conditions. Norwood Green Care Home has an Enhanced Service - more info.