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- Norwood Green Care Home

The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)

The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)

Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)

The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)

The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)

Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.
The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge...
Care Provided by Norwood Green Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Norwood Green Care Home for full pricing details and T&Cs.
Contact Norwood Green Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Miguel Norville(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2024
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Norwood Green Care Home Reviews (66)
Norwood Green Care Home has a Review Score of 9.4 (9.356) out of 10, based on 21 reviews in the last 2 years.
Over all time Norwood Green Care Home has 66 reviews.
The care home is very clean with exceptionally friendly and caring staff. Excellent quality meals.
Everyone is friendly and attentive, clean rooms and bathrooms. Staff want what's best and make a smashing cup of team. Thank you everyone!
Friendly, caring staff. Nothing is too much trouble. My dad has improved so much in the short time he has been here it's lovely to see. He enjoys the food very much. All are doing a great job, keep it up, thank you.
Fantastic staff and care. We feel very lucky to have mum in this home.
Only a brief stay but staff seemed extremely helpful. The location and facilities are lovely.
Staff are very helpful and friendly.
As always when we visit, the staff of Norwood Green Care Home are always kind and attentive, my mother is very happy and content at Norwood. The facility is always clean and in good order, and seems a very happy place.
Staff are very friendly and helpful, clean and tidy home. My mother likes it here, she is happy so good work staff members and thank you.
Thank you for letting us know how we are doing at Norwood Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Norwood Green is a perfect example of how a care home should be. Staff are always helpful and pleasant which helps me stay comfortable knowing my dear wife is being well looked after.
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised
Care home staff are friendly and professional. Rooms are always clean and tidy. My uncle appears happy here.
Thank you for your comments about your recent experience at Norwood Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
It is also very clean, especially now during Covid.
It is great to see my Aunty in Norwood Green Care Home. After my Aunty had a hip replacement, she couldn't walk herself and needed 24-hour assistance.
Very satisfied with the care home. My mother has settled into her new room and surroundings very well. All staff have been very helpful. I really like the effort they gave with making mum's room nice, tidy and welcoming. Very happy.
What I have seen in the short time my mum has been here, is good.
Very friendly staff. I would recommend this to everyone. I do appreciate how much you do care about my mother, even though she hadn't spoken much. Thank you so much.
Everything is nice, I am well looked after by responsive management. They are very friendly, welcoming and I have never had an issue. I am very comfortable and happy with the service. I am updated with the changes at all times.
I have no doubt that if this continues, our current assessment of the management as satisfactory would change to good and even excellent.
The staff are very friendly and caring and treat the residents with the highest quality of standards. I have noticed that the home has had a dramatic change within a short space of time since they have appointed a new manager. I hope this will continue.
Thank you, Samantha, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
The care and respect shown by all members of staff is of the highest quality and standard. Each Resident is treated as an individual, and their preferences and choices are always respected.
Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
This is my first experience of how a care home works. The staff are friendly to visitors and caring to the ones who live in here. I also think the ones that are active need stimulation, activities need to be put in place.
Thank you, Janet, for your feedback following your recent experience of Norwood Green Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your overall experience has been a positive one. We take all feedback on board and would welcome an...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 17 Jul 2026
Everyone at Norwood Green Care Home came together to celebrate our home’s GOOD rating from the Care Quality Commission (CQC). The rating follows our home’s first assessment under CQC’s new...
- 10 Jul 2026
At Norwood Green Care Home, we understand that meaningful one-to-one time plays an essential role in everyday life. While group activities bring people together and create a sense of community,...
- 18 Dec 2025
Joan joined our home in December 2024, bringing with her a lifetime of love, laughter, and wonderful memories. Born and raised in London Paddington before moving to Greenford with her...
There are no upcoming events for Norwood Green Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Norwood Green Care Home.
Meet the Team (2)

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.
Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.
Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Green Care Home to verify any information. View our terms and conditions. Norwood Green Care Home has an Enhanced Service -more info.