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Norwood Green Care Home

Tentelow Lane, Southall, London UB2 4JA
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The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)
Norwood Green Care Home, Southall
The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)
Norwood Green Care Home, Southall
Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)
Norwood Green Care Home, Southall

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.

As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge...  

Care Provided by Norwood Green Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,700£1,900 - £1,900
Residential Dementia Care£1,700 - £1,700£1,900 - £1,900
Nursing Care£1,750 - £1,750£1,950 - £1,950
Nursing Dementia Care£1,750 - £1,750£1,950 - £1,950

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Norwood Green Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Miguel Norville(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Norwood Green Care Home Reviews (66)

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9.4

Norwood Green Care Home has a Review Score of 9.4 (9.356) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood Green Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from M M (Son of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

The care home is very clean with exceptionally friendly and caring staff. Excellent quality meals.

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Review from A C (Granddaughter of Resident) published on 29 March 2022 Submitted via Postal Card
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Everyone is friendly and attentive, clean rooms and bathrooms. Staff want what's best and make a smashing cup of team. Thank you everyone!

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Review from S C (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card
Overall Experience

Friendly, caring staff. Nothing is too much trouble. My dad has improved so much in the short time he has been here it's lovely to see. He enjoys the food very much. All are doing a great job, keep it up, thank you.

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Review from M D (Son of Resident) published on 25 March 2022 Submitted via Postal Card
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Fantastic staff and care. We feel very lucky to have mum in this home.

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Review from A W (Friend of Resident) published on 25 March 2022 Submitted via Postal Card
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Only a brief stay but staff seemed extremely helpful. The location and facilities are lovely.

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Review from D S (Grandson of Resident) published on 23 March 2022 Submitted via Postal Card
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Staff are very helpful and friendly.

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Review from G L (Mother of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

As always when we visit, the staff of Norwood Green Care Home are always kind and attentive, my mother is very happy and content at Norwood. The facility is always clean and in good order, and seems a very happy place.

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Review from D L (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful, clean and tidy home. My mother likes it here, she is happy so good work staff members and thank you.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for letting us know how we are doing at Norwood Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from H B (Husband of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Norwood Green is a perfect example of how a care home should be. Staff are always helpful and pleasant which helps me stay comfortable knowing my dear wife is being well looked after.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised

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Review from T G (Niece of Resident) published on 18 November 2021 Submitted via Postal Card
Overall Experience

Care home staff are friendly and professional. Rooms are always clean and tidy. My uncle appears happy here.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for your comments about your recent experience at Norwood Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from G F (Friend of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience
I have been extremely impressed by the kind and professional staff - I have never been to such a friendly and caring home.

It is also very clean, especially now during Covid.

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Review from T T (Nephew of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience

It is great to see my Aunty in Norwood Green Care Home. After my Aunty had a hip replacement, she couldn't walk herself and needed 24-hour assistance.

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Review from Matthew D (Son of Resident) published on 19 August 2021 Submitted via Postal Card
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Very satisfied with the care home. My mother has settled into her new room and surroundings very well. All staff have been very helpful. I really like the effort they gave with making mum's room nice, tidy and welcoming. Very happy.

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Review from J P (Daughter of Resident) published on 11 August 2021 Submitted via Postal Card
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What I have seen in the short time my mum has been here, is good.

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Review from F G (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card
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Very friendly staff. I would recommend this to everyone. I do appreciate how much you do care about my mother, even though she hadn't spoken much. Thank you so much.

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Review from Tmatwinder D (Resident / Service User) published on 8 June 2021 Submitted via Website
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Everything is nice, I am well looked after by responsive management. They are very friendly, welcoming and I have never had an issue. I am very comfortable and happy with the service. I am updated with the changes at all times.

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Review from I C (Relative of Resident) published on 13 May 2021 Submitted via Website
Overall Experience
During the recent Covid emergency the home has done an excellent job in keeping people up to date and allowing them to be in touch with their relatives. We could not have asked more from the staff in this respect. It is also clear that over recent weeks there has been a change in management, with much greater responsiveness and a clear desire to learn more about those people in their charge.

I have no doubt that if this continues, our current assessment of the management as satisfactory would change to good and even excellent.

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Review from Samantha N (Friend of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

The staff are very friendly and caring and treat the residents with the highest quality of standards. I have noticed that the home has had a dramatic change within a short space of time since they have appointed a new manager. I hope this will continue.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you, Samantha, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from L H (Private Carer of Resident) published on 4 September 2018 Submitted via Website
Overall Experience

The care and respect shown by all members of staff is of the highest quality and standard. Each Resident is treated as an individual, and their preferences and choices are always respected.

Reply from Ronnie Cavanagh, Marketing at Norwood Green Care Home

Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Janet R (Wife of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

This is my first experience of how a care home works. The staff are friendly to visitors and caring to the ones who live in here. I also think the ones that are active need stimulation, activities need to be put in place.

Reply from Ronnie Cavanagh, Marketing at Norwood Green Care Home

Thank you, Janet, for your feedback following your recent experience of Norwood Green Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your overall experience has been a positive one. We take all feedback on board and would welcome an...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 17 Jul 2026

    Everyone at Norwood Green Care Home came together to celebrate our home’s GOOD rating from the Care Quality Commission (CQC). The rating follows our home’s first assessment under CQC’s new...

  • 10 Jul 2026

    At Norwood Green Care Home, we understand that meaningful one-to-one time plays an essential role in everyday life. While group activities bring people together and create a sense of community,...

  • 18 Dec 2025

    Joan joined our home in December 2024, bringing with her a lifetime of love, laughter, and wonderful memories. Born and raised in London Paddington before moving to Greenford with her...

Upcoming Events

There are no upcoming events for Norwood Green Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Norwood Green Care Home.

Meet the Team (2)

Miguel Norville
Miguel NorvilleJob Title:Home ManagerJoined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.

Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin Samuel
Sipin SamuelJob Title:Deputy ManagerJoined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.

Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.

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