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Norwood Green Care Home

Tentelow Lane, Southall, London UB2 4JA
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The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)
Norwood Green Care Home, Southall
The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)
Norwood Green Care Home, Southall
Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)
Norwood Green Care Home, Southall

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.

As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge...  

Care Provided by Norwood Green Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,700£1,900 - £1,900
Residential Dementia Care£1,700 - £1,700£1,900 - £1,900
Nursing Care£1,750 - £1,750£1,950 - £1,950
Nursing Dementia Care£1,750 - £1,750£1,950 - £1,950

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Norwood Green Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Miguel Norville(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Norwood Green Care Home Reviews (66)

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9.4

Norwood Green Care Home has a Review Score of 9.4 (9.356) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood Green Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Gail E (Daughter of Resident) published on 24 September 2024 Submitted via Website
Overall Experience

Very poor, not very happy everything is very untidy, especially the kitchen floor is not very clean. In the bedroom very untidy, in the bathroom as well. The staff don't do what they are supposed to do considering it's a care home.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to write a review. I am very disappointed to read your comments, particularly as they are not representative of the high standards we are known for. I would appreciate the opportunity to address them directly with you and will contact you personally. Kind regards, Miguel.

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Review from M P (Nephew of Resident) published on 28 May 2024 Submitted via Postal Card
Overall Experience

Aunt has been resident since June 2023. On all visits staff and management have always been friendly and welcoming. Any issues have always been discussed and resolved. We are very pleased with the home and know she is in good, safe hands so no worry for our family. Great job.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your kind words. We're delighted to hear that your aunt feels at home and that our staff and management have met your expectations.

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Review from L T (Daughter of Resident) published on 24 May 2024 Submitted via Postal Card
Overall Experience

My mother only came to the care home ten days ago from hospital so it is early days. She was initially unsettled by the move but seems to be getting used to her new environment. The staff have all been very kind and supportive.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your feedback. We're pleased to hear that our staff have been kind and supportive during your mother's transition from the hospital. We understand that it takes time to adjust and we're here to ensure she feels comfortable and cared for in her new home.

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Review from N W (Relative of Resident) published on 5 March 2024 Submitted via Website
Overall Experience

It is a highly recommended home. The carers as well as the management team are amazing. They looked after my uncle making it feel homely for him. Absolutely amazing. The managers are very helpful as well as the admin in the reception. It's a clean and neat home. I'm very happy with all the services.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your glowing review of Norwood Green Care Home. We're delighted to hear that both our carers and management team provided excellent care and made your uncle feel at home. We're grateful for your kind words. Kind regards.

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Review from Alison O (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

Absolutely lovely, kind, patient staff... feel very happy that my dad is a resident as he is already being very well cared for. The activities yesterday were great fun; everybody was encouraged to join in and there was a lovely atmosphere.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your wonderful review of Norwood Green Care Home. We're thrilled to hear that your dad is being well cared for by our attentive staff and enjoying the activities. Your feedback means a lot to us, and we're dedicated to providing the best possible care for all our residents.

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Review from Gill S (Friend of Resident) published on 3 January 2024 Submitted via Website
Overall Experience

It was lovely to see my friend being well cared for, thank you. She looked very safe and secure, clean and tidy, my friend looked happy and well looked after so thank you. Staff are lovely and friendly.

Reply from Miguel, Home Manager at Norwood Green Care Home

Thank you for sharing your experience of our home and for your praise of our team. Best wishes.

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Review from Govind L (Resident / Service User) published on 3 August 2023 Submitted via Postal Card
Overall Experience

Since my arrival here I have found this place neat and clean. All the staff are extremely helpful in every way and kind, polite and obliging. The food and all the services provided are excellent. The staff at night also check on me which is good. Have no complaints about this place, it's just like home to me.

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Review from Jenny P (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

I come and visit my mother every week, on different days and times and the staff are always welcoming. My mother always looks good and well cared for.

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Review from J B (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card
Overall Experience

I am extremely happy with the care my mother has received at Norwood Green, she is very well looked after. The management, staff and nurses are fantastic; very helpful and always happy. Her room is always clean and spotless. Would recommend.

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Review from Karen B (Relative of Resident) published on 10 March 2023 Submitted via Postal Card
Overall Experience

The staff are very helpful, giving very good care to residents. They all deserve gold medals as this is a very difficult job.

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Review from Zan A (Friend of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience
Very good care home.
Very much satisfied with the service and facilities.
Keep up the good work.

Excellent staff.

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Review from S C (Wife of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

I cannot praise the staff at Norwood Green Care Home highly enough. They are warm and friendly, patient and caring, and I am confident that my husband is in the best possible hands, which is very comforting. The environment is spotlessly clean and welcoming. Altogether excellent.

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Review from Ruth R (Daughter of Resident) published on 23 August 2022 Submitted via Website
Overall Experience

My mum was at Norwood Green Care Home for a few weeks after being in the hospital to recoup. Mum was well looked after and misses the staff she knew well. I was always made welcome, and the staff were always very patient, answering my questions and making changes where required for Mum. The minute I stepped into the building, there was always a warm welcome. The whole team starting from the manager, are all very dedicated to making the experience and care of the residents the best they can be and keeping them safe and comfortable. The manager went out of her way to ensure Mum got a room that was in the same position as the last time Mum stayed there, which made a big difference to Mum's stay. They have a great maintenance team also, who made sure Mum had everything she needed in her room. We will be back!

Reply from Katie Barnett, Marketing Executive at Norwood Green Care Home

Thank you, Ruth, for your positive feedback towards Norwood Green Care Home. We are so pleased to hear that your mum enjoyed her stay with us and that she settled in so well. One of our top priorities is to provide comfort in the home, so all residents feel welcomed. If there is anything more we can do or if you would like to book another stay with us, please do not hesitate to reach out.

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Review from Janet H (Sister of Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience

Excellent care was given to my brother, he was in very poor health and needed everything done for him. I believe he only lived as long as he did due to the care he was given. Whenever I visited, the staff were always helpful and friendly and all staff said hello to you.

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Review from W G (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

My mother stayed at Norwood Green Care Home in May 2022. She was comfortable, safe and secure here. She was treated with care and dignity by the staff from the first day. I would not hesitate to recommend this care provided to friends or family if they needed similar care or treatment.

Reply from Katie Barnett, Marketing Administrator at Norwood Green Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from C E (Son of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

My dad is very happy here. All the staff here are looking after him very well, that's all we ask. We are happy he is happy. Thank you to all who work here at Norwood Green Care Home.

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Review from A G (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card
Overall Experience

My mum went into Norwood Green in September 2021 until 29th March 2022. Very disappointed with the service. No activities. My mum has declined physically and mentally since she was there. Residents walking around with no motivation because the carers don't interact with them. The manager and carers seem friendly until you tell them your concerns about my mum's health and hygiene, then they are not friendly anymore. Definitely not a place for people with Alzheimer's whom they have mobility and are still more or less independent.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for your comments about Norwood Green Care Home. We appreciate you taking the time to give us feedback and let us know how we are doing. We are sorry to hear of the concerns you have raised. All of our team are committed to providing the best care for our residents, so we are disappointed...  

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Review from H H (Granddaughter of Resident) published on 21 April 2022 Submitted via Website
Overall Experience

Norwood Green is an amazing home. The staff are really caring. My grandmother loves the home and feels safe. She loves Asian food. The home is very clean and tidy. The rooms are really good. The team are very quick in answering the calls and never has to wait for a long time. Amazing care home!

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Review from B R (Granddaughter of Resident) published on 19 April 2022 Submitted via Website
Overall Experience

We are very happy with the care my grandfather receives at Norwood Green, we were nervous as a family as we have never done anything like this before but the staff in the home are so caring and kind that we quickly realised we had made the right choice. We can’t thank Norwood green enough for the amazing job they do!

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Review from S C (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card
Overall Experience

The staff are very friendly, caring, helpful, quick to answer the phone and any questions, and will get back to you. Meals look very tasty and my dad is enjoying them and he has definitely built his nourishment up and is looking very well. He is also moving about much better.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 17 Jul 2026

    Everyone at Norwood Green Care Home came together to celebrate our home’s GOOD rating from the Care Quality Commission (CQC). The rating follows our home’s first assessment under CQC’s new...

  • 10 Jul 2026

    At Norwood Green Care Home, we understand that meaningful one-to-one time plays an essential role in everyday life. While group activities bring people together and create a sense of community,...

  • 18 Dec 2025

    Joan joined our home in December 2024, bringing with her a lifetime of love, laughter, and wonderful memories. Born and raised in London Paddington before moving to Greenford with her...

Upcoming Events

There are no upcoming events for Norwood Green Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Norwood Green Care Home.

Meet the Team (2)

Miguel Norville
Miguel NorvilleJob Title:Home ManagerJoined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.

Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin Samuel
Sipin SamuelJob Title:Deputy ManagerJoined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.

Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.

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