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- Norwood Green Care Home

The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)

The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)

Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)

The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)

The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)

Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.
The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge...
Care Provided by Norwood Green Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Norwood Green Care Home for full pricing details and T&Cs.
Contact Norwood Green Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Miguel Norville(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2024
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Norwood Green Care Home Reviews (66)
Norwood Green Care Home has a Review Score of 9.4 (9.356) out of 10, based on 21 reviews in the last 2 years.
Over all time Norwood Green Care Home has 66 reviews.
Very poor, not very happy everything is very untidy, especially the kitchen floor is not very clean. In the bedroom very untidy, in the bathroom as well. The staff don't do what they are supposed to do considering it's a care home.
Thank you for taking the time to write a review. I am very disappointed to read your comments, particularly as they are not representative of the high standards we are known for. I would appreciate the opportunity to address them directly with you and will contact you personally. Kind regards, Miguel.
Aunt has been resident since June 2023. On all visits staff and management have always been friendly and welcoming. Any issues have always been discussed and resolved. We are very pleased with the home and know she is in good, safe hands so no worry for our family. Great job.
Thank you for your kind words. We're delighted to hear that your aunt feels at home and that our staff and management have met your expectations.
My mother only came to the care home ten days ago from hospital so it is early days. She was initially unsettled by the move but seems to be getting used to her new environment. The staff have all been very kind and supportive.
Thank you for your feedback. We're pleased to hear that our staff have been kind and supportive during your mother's transition from the hospital. We understand that it takes time to adjust and we're here to ensure she feels comfortable and cared for in her new home.
It is a highly recommended home. The carers as well as the management team are amazing. They looked after my uncle making it feel homely for him. Absolutely amazing. The managers are very helpful as well as the admin in the reception. It's a clean and neat home. I'm very happy with all the services.
Thank you for your glowing review of Norwood Green Care Home. We're delighted to hear that both our carers and management team provided excellent care and made your uncle feel at home. We're grateful for your kind words. Kind regards.
Absolutely lovely, kind, patient staff... feel very happy that my dad is a resident as he is already being very well cared for. The activities yesterday were great fun; everybody was encouraged to join in and there was a lovely atmosphere.
Thank you for your wonderful review of Norwood Green Care Home. We're thrilled to hear that your dad is being well cared for by our attentive staff and enjoying the activities. Your feedback means a lot to us, and we're dedicated to providing the best possible care for all our residents.
It was lovely to see my friend being well cared for, thank you. She looked very safe and secure, clean and tidy, my friend looked happy and well looked after so thank you. Staff are lovely and friendly.
Thank you for sharing your experience of our home and for your praise of our team. Best wishes.
Since my arrival here I have found this place neat and clean. All the staff are extremely helpful in every way and kind, polite and obliging. The food and all the services provided are excellent. The staff at night also check on me which is good. Have no complaints about this place, it's just like home to me.
I come and visit my mother every week, on different days and times and the staff are always welcoming. My mother always looks good and well cared for.
I am extremely happy with the care my mother has received at Norwood Green, she is very well looked after. The management, staff and nurses are fantastic; very helpful and always happy. Her room is always clean and spotless. Would recommend.
The staff are very helpful, giving very good care to residents. They all deserve gold medals as this is a very difficult job.
Very much satisfied with the service and facilities.
Keep up the good work.
Excellent staff.
I cannot praise the staff at Norwood Green Care Home highly enough. They are warm and friendly, patient and caring, and I am confident that my husband is in the best possible hands, which is very comforting. The environment is spotlessly clean and welcoming. Altogether excellent.
My mum was at Norwood Green Care Home for a few weeks after being in the hospital to recoup. Mum was well looked after and misses the staff she knew well. I was always made welcome, and the staff were always very patient, answering my questions and making changes where required for Mum. The minute I stepped into the building, there was always a warm welcome. The whole team starting from the manager, are all very dedicated to making the experience and care of the residents the best they can be and keeping them safe and comfortable. The manager went out of her way to ensure Mum got a room that was in the same position as the last time Mum stayed there, which made a big difference to Mum's stay. They have a great maintenance team also, who made sure Mum had everything she needed in her room. We will be back!
Thank you, Ruth, for your positive feedback towards Norwood Green Care Home. We are so pleased to hear that your mum enjoyed her stay with us and that she settled in so well. One of our top priorities is to provide comfort in the home, so all residents feel welcomed. If there is anything more we can do or if you would like to book another stay with us, please do not hesitate to reach out.
Excellent care was given to my brother, he was in very poor health and needed everything done for him. I believe he only lived as long as he did due to the care he was given. Whenever I visited, the staff were always helpful and friendly and all staff said hello to you.
My mother stayed at Norwood Green Care Home in May 2022. She was comfortable, safe and secure here. She was treated with care and dignity by the staff from the first day. I would not hesitate to recommend this care provided to friends or family if they needed similar care or treatment.
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
My dad is very happy here. All the staff here are looking after him very well, that's all we ask. We are happy he is happy. Thank you to all who work here at Norwood Green Care Home.
My mum went into Norwood Green in September 2021 until 29th March 2022. Very disappointed with the service. No activities. My mum has declined physically and mentally since she was there. Residents walking around with no motivation because the carers don't interact with them. The manager and carers seem friendly until you tell them your concerns about my mum's health and hygiene, then they are not friendly anymore. Definitely not a place for people with Alzheimer's whom they have mobility and are still more or less independent.
Thank you for your comments about Norwood Green Care Home. We appreciate you taking the time to give us feedback and let us know how we are doing. We are sorry to hear of the concerns you have raised. All of our team are committed to providing the best care for our residents, so we are disappointed...
Norwood Green is an amazing home. The staff are really caring. My grandmother loves the home and feels safe. She loves Asian food. The home is very clean and tidy. The rooms are really good. The team are very quick in answering the calls and never has to wait for a long time. Amazing care home!
We are very happy with the care my grandfather receives at Norwood Green, we were nervous as a family as we have never done anything like this before but the staff in the home are so caring and kind that we quickly realised we had made the right choice. We can’t thank Norwood green enough for the amazing job they do!
The staff are very friendly, caring, helpful, quick to answer the phone and any questions, and will get back to you. Meals look very tasty and my dad is enjoying them and he has definitely built his nourishment up and is looking very well. He is also moving about much better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 17 Jul 2026
Everyone at Norwood Green Care Home came together to celebrate our home’s GOOD rating from the Care Quality Commission (CQC). The rating follows our home’s first assessment under CQC’s new...
- 10 Jul 2026
At Norwood Green Care Home, we understand that meaningful one-to-one time plays an essential role in everyday life. While group activities bring people together and create a sense of community,...
- 18 Dec 2025
Joan joined our home in December 2024, bringing with her a lifetime of love, laughter, and wonderful memories. Born and raised in London Paddington before moving to Greenford with her...
There are no upcoming events for Norwood Green Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Norwood Green Care Home.
Meet the Team (2)

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.
Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.
Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.
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