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Norwood Green Care Home

Tentelow Lane, Southall, London UB2 4JA
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The staff are really caring. My grandmother loves the home and feels safeH H(Granddaughter of Resident/Service User)
Norwood Green Care Home, Southall
The activities yesterday were great fun; everybody was encouraged to join inAlison O(Daughter of Resident/Service User)
Norwood Green Care Home, Southall
Have no complaints about this place, it's just like home to meGovind L(Resident / Service User)
Norwood Green Care Home, Southall

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.

As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge...  

Care Provided by Norwood Green Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,700£1,900 - £1,900
Residential Dementia Care£1,700 - £1,700£1,900 - £1,900
Nursing Care£1,750 - £1,750£1,950 - £1,950
Nursing Dementia Care£1,750 - £1,750£1,950 - £1,950

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Norwood Green Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Miguel Norville(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Norwood Green Care Home Reviews (66)

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9.4

Norwood Green Care Home has a Review Score of 9.4 (9.356) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood Green Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Taranjit C (Next of Kin) published on 28 July 2026 Submitted via Website
Overall Experience
My brother is very happy and well looked after at Norwood Green. The carers are very kind and considerate. They treat residents with respect and empathy.
The annual bbq was fun and well organised. The entertainment was excellent and they engaged the residents in music and fun.

Food was prepared by the chef and was very well presented and tasted amazing.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to share your lovely feedback.

We're so pleased to hear that your brother is happy at Norwood Green and receiving such kind and respectful care from our team. It's also wonderful to know you enjoyed our annual BBQ and that the food, entertainment and atmosphere made...  

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Review from Raza K (Son of Resident) published on 28 July 2026 Submitted via Website
Overall Experience

Lovely summer BBQ with great food, music and a friendly atmosphere. The staff were caring, welcoming and worked hard to make residents and families feel special. Thank you to all the staff veey welcoming

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your lovely feedback.

We're delighted to hear you enjoyed our Summer BBQ and that the food, music and friendly atmosphere made it such a special occasion. It's also wonderful to know our team helped make both our residents and their families feel so welcome.

Thank you again for...  

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Review from B A (Daughter of Resident) published on 28 July 2026 Submitted via Website
Overall Experience

Lovely care home for my Nan, the nurses and carers are friendly, welcoming and take care of my Nan very well. It's a relief to know she is being looked after and cared for. The family and I are very grateful - Billie, Sawraj, Tejinder, Gurpreet.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your lovely feedback. We're so pleased to hear that your nan is receiving such kind and compassionate care, and that you and your family have the reassurance of knowing she is safe and well looked after.

Best wishes,

Miguel

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Review from Sabrina F (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

Norwood Green Care Home has improved so much since Gold Care Homes took over. It has been refurbished and restructured in many ways which have benefitted the care of the residents. The staff all seem happy and are appreciated by the residents who are all treated with respect. My mother really likes it here.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to share your feedback. We're delighted to hear that you've seen such positive improvements at Norwood Green and, most importantly, that your mother is happy here. It's lovely to know the changes, alongside the care and respect shown by our team, have made such a positive difference.

Best wishes,

Miguel

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Review from Joyce C (Wife of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

Staff are very pleasant and as helpful as they can be. Overall my husband gets as much attention as they can give. In a perfect world all needs would be attended, but alas the world is not perfect, everybody does the best they can do.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to leave us a review, we appreciate your kind words.

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Review from Tim M (Regular Volunteer) published on 2 April 2026 Submitted via Website
Overall Experience

I visit a resident as part of a group. We are all volunteers and visit people in care homes and in their homes as well. My experience of visiting Norwood Green Care Home is a very positive one as the staff are friendly and helpful. I could recommend it to any family who may be thinking of placing a loved one in a care home for their care.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Firstly, thank you for volunteering at our home and for giving up some of your time to put a smile on our residents' faces. We appreciate you taking the time to share your experience also. Best wishes from all of us, Miguel

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Review from D A (Friend of Resident) published on 2 April 2026 Submitted via Website
Overall Experience
Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place opposite the park which gives residents fresh air and nice feeling.

Over all very beautiful place.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for leaving us such a lovely review. Best wishes, Miguel

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Review from P A (Daughter-in-law of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

My mother in law has been a resident here since October. Since, we have been very happy with the level of care she has received. The care staff and nurses have been very attentive and accommodating to the families and patients requests. We have been satisfied with the communication and updates we have received.

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Review from Balwinder D (Son of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

I am very happy with Norwood Green Care Home. Staff is very friendly and helpful. Well done everyone for their hard work keeping our mum happy.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your kind review. It is our pleasure to care for your mum, and I am delighted she is happy with the support from our team. Best wishes, Miguel

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Review from J H (Daughter of Resident) published on 6 November 2025 Submitted via Website
Overall Experience

The staff are wonderful, caring and very efficient in a friendly way. I have a couple of issues:

the clothes seem either go missing or destroyed through aggressive washing. Apparently this happens in all care homes! There never is any explanation or reason given!

Since Gold Care has taken over the home looks like barracks! They removed all the wall coverings/decals/anything which made it like home!

If I was looking for a home now I would not choose It because it looks very institutional, hospitals look much better! Not very dementia friendly!

I rated "poor" because of the above issues not because of the staff or care but because lack of internal features.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your kind comments about our staff. I am sorry to hear how you feel about the environment now and believe that I have conveyed to you during a meeting that the home is under a programme of refurbishment. Hopefully, the results will meet with your approval. Best wishes, Miguel

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Review from Karen T (Niece of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience
Staff work very hard to care for the residents. Staff are always friendly and take the time to speak to family members.

My aunt is happy and well cared for.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to share your opinion on our home. I'm glad that your aunt is happy with us.

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Review from Caroline K (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience
Re: Summer BBQ, Saturday 9th August.

This was a lovely event. The residents were sat in the courtyard on a beautiful day. The entertainment provided for them was great fun and the performers interacted with everyone. The food and drink was delicious and the staff made great efforts to ensure the residents enjoyed the day. Visitors were also made to feel vert welcome. Thank you.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your lovely feedback. I hope to see you at our next event. Warm wishes,

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Review from Paula P (Sister of Resident) published on 19 September 2025 Submitted via Postal Card
Overall Experience

The staff are so kind and thoughtful and treat my brother with dignity and respect and like family. I wouldn't leave my brother anywhere else.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your kind review! Warm regards, Miguel

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Review from S M (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card
Overall Experience

My dad stayed here for approx 5 weeks only but the care and consideration he received was outstanding and we can't thank the staff enough for making his last few weeks comfortable because we know he wasn't always the easiest person to look after.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your wonderful review! It was our pleasure to care for your dad. Warm regards.

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Review from E W (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

Had a wonderful visit to celebrate my father's 90th birthday. His room was lovely and festive with 'Happy Birthday' banners on his wall. The activities co-ordinator has taken wonderful photo's of him which we will cherice. Such wonderful staff and the lunch looked delicious. Thank you.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for leaving us a review, we're thrilled you enjoyed it.

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Review from J N (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

We have only been here for a couple of hours, staff are friendly. So unable to mention activities or value for money.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Well, it's a good start! Thank you for taking the time to share your first thoughts. I am sure you will experience a Norwood Green event or activity soon and we are certain you will enjoy it. Welcome to our home. Home Manager

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Review from L V (Resident / Service User) published on 16 December 2024 Submitted via Postal Card
Overall Experience
Fantastic home from home, could not ask for more. Carers, nurses are excellent. They always go the extra mile for you, easy to talk to. Such a relaxing place, always clean and tidy. The cleaners do a fantastic job of cleaning rooms every morning. Always smiling.
If I could, I would live here indefinitely.

Kitchen staff, fantastic. I was never bored. Managers are easy to approach and easy to talk to. I would recommend this place.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your review. We will pass on your kind words to all our staff, See you soon.

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Review from L O (Resident / Service User) published on 18 November 2024 Submitted via Postal Card
Overall Experience

The show was very good, food good. Dancers were very good. Hope to see it again.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

We're glad you enjoyed the show and the wonderful food!

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Review from K S (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

A really lovely Diwali party today with nice music, dancing, lights and fireworks, as well as the food! It is refreshing to see the Asian cultures celebrated and I would welcome more of this since musicians etc that come in tend to represent and cater to the older English generation.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for sharing your feedback. This is something we can certainly explore amongst the wide variety of activities and entertainment we offer. Best wishes, Miguel

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Review from S F (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card
Overall Experience

I have found the staff to be extremely helpful, kind and caring. They have been so lovely towards my father. I would like to particularly thank the registered nurse for the kindness she has shown our family.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for these wonderful words. Our staff will be so pleased to hear that you are happy with your father's care. Best Wishes, Miguel

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 17 Jul 2026

    Everyone at Norwood Green Care Home came together to celebrate our home’s GOOD rating from the Care Quality Commission (CQC). The rating follows our home’s first assessment under CQC’s new...

  • 10 Jul 2026

    At Norwood Green Care Home, we understand that meaningful one-to-one time plays an essential role in everyday life. While group activities bring people together and create a sense of community,...

  • 18 Dec 2025

    Joan joined our home in December 2024, bringing with her a lifetime of love, laughter, and wonderful memories. Born and raised in London Paddington before moving to Greenford with her...

Upcoming Events

There are no upcoming events for Norwood Green Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Norwood Green Care Home.

Meet the Team (2)

Miguel Norville
Miguel NorvilleJob Title:Home ManagerJoined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.

Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.

Sipin Samuel
Sipin SamuelJob Title:Deputy ManagerJoined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.

Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.

Frequently Asked Questions about Norwood Green Care Home

What types of Care is Norwood Green Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood Green Care Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Norwood Green Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Norwood Green Care Home to the centre of Southall?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Green Care Home to verify any information. View our terms and conditions. Norwood Green Care Home has an Enhanced Service -more info.