Priscilla Wakefield House

Thank you so much for your ongoing support and keep up the good work.

The staff are very friendly and accommodating. I really appreciate how they let us use the hall for celebrations. Also, the facilities and equipment are clean and well-maintained. This care home is highly recommended.

From kitchen staff (special mention mariane) to activity members, Eleri, Burchen Zara and all Carers made it so special for mum family and friends.

Our mum has settled in amazingly at Priscilla, coming from hospital hardly eating to now thriving in her new surroundings .We are so happy with the care given from the staff all around and can't thank them enough for all they do.

He is being well looked after and I am able to visit him every day.

I visited my Godmother 8 times between 1st of May to 19 of May on different times and I have a happy and welcoming experience from the appereance of hee room , I witness how the team care for her and the other resident. Everyone are accomodating and welcoming. I seen the super club one Friday and my God mother love it. I am convince that she is very well taken care of.

My mother has been a resident of Pricilla Wakefield care home for just over 2 years. Staff are always friendly and happy to assist any time I am visiting my mother. Generally I have no concerns as this home is a lot better then the one my mum was previously in.

We are happy with the care our aunt receives at Priscilla Wakefield House. The staff are pleasant and helpful; the home is always very clean, tidy and well maintained; our aunt is well treated by the staff. The general atmosphere is good and we really appreciate that our aunt is in a caring and safe environment.

Thank you PW staff and management.

Mum settled in nicely and she seems well looked after. Most of the staff are warm and very caring. Requests and observations are also responded to, promptly. I can't rate the food as I haven't tried it, but they make really nice cake.

I would certainly recommend Priscilla Wakefield House Nursing Home.

My brother has only been at the home for 3 weeks. I went to visit him for the first time on Friday. I was very impressed by everything. The friendliness of staff, how clean the place was, and most importantly the way they treated him.

In all honesty my eldery father couldn't have ended up in a better care home. I have never seen him so happy and the staff are absolutely INCREDIBLE. They are kind, caring, cheerful, supportive and the list goes on.

I am so grateful for them and all the incredible work they do. I couldn't fault them.

My mother has been residing at the home since July 2023. There were challenges that we faced with caring issues, due to my mother' challenging behaviour and not willing to accept help from the staff. This improved over time as she got to know the staff and bonded with some staff members. The current issues that needs addressing concerns personal care regarding her hair. I have to ask for her hair to be washed. There is no regular plan in place for when her hair should be washed. Mum uses hearing aids and the agreement with the nurse was the hearing aids would be used, if mum allowed them to put them in, when she has visitors, but this does not happen. There has also been moving around of staff. No information given to family members of these changes. The staff members she had the most bond with and the family had good relationships with were moved. Not sure of if consideration was given to the impact on the residents by this action. I think this is down to poor management.

One slight concern is ensuring he is drinking enough fluids throughout the day, as he doesn't always remember to do so himself (and cannot always reach the cup). But overall, we are very pleased with the service provided in the home.

Friendly and kind staff. Amazing people from the receptionists to the health care assistants and nurses. The staff really take care of the patients and it is a very clean and neat environment. The management is very supportive and attentive.

Overall very good. Mum has good care, is clean and the food is good. I think she feels very isolated as always in her room. I'm trying to arrange more visitors.

The staff are incredibly kind, caring, and helpful. (The lady in charge and team on Dowitt Ward) always putting patient care first. Very professional and knowledgeable about patients: Care, needs, likes, and dislikes you just feel totally relaxed knowing your relative is in excellent care.

Experience is ok, room always clean and tidy, the staff are ok but some of the staff are very friendly and a few of them are rude. He is disabled but mentally he is fine, when he tells me they do like that it really hurts. Some of them are very good they treat him very nicely.

It's good to see her healthy and happy.