Review from Masa W (Wife of Resident) published on 12 January 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was cared for by a team of caring staff at Southdown during the last months of his life. Everyone made us feel very welcome when visiting and the atmosphere was homey. I am grateful to the whole team for taking good care of my husband.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosalind B (Daughter-in-law of Resident) published on 2 April 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother-in-law has lived at Southdown for the past three years, throughout that time she has been very well cared for by the team and despite the progression of her dementia, she is able to feel part of a loving community where staff do their best to stimulate residents and involve them in activities.
The team communicates well with families, and make us feel that we are part of the Southdown family. The home is pleasant and clean, food is good, and all of my mother-in-law’s needs are met.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet S (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Our Mum was given end of life care at Southdown Nursing Home. We were impressed with the efforts made to care for her whilst she was there, particularly the pain control for her condition which was treated appropriately as it progressed. Her needs were well met by the team of kind and helpful nursing
and support staff and her room was warm and comfortable. The whole establishment has a homely atmosphere. The choice and quality of the food provided was also excellent. We visited daily and could see how well the other residents, who were more mobile than our mum, benefitted from the various activities organised in the day room. The nurses were very caring, professional, approachable and responsive to any questions we had. They had a bright, happy manner and treated Mum with dignity and respect. Even the laundry and cleaning staff always knocked on the door before entering and had a smile for Mum, which brought a smile to her face too. We wish Southdown Nursing Home well for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon W (Son of Resident) published on 23 October 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother spent the last five years of her life being well looked after at Southdown Nursing Home. The staff impressed me as being genuinely caring people, with this being true of the staff at all levels, including the management, registered nurses, carers and support staff. Back in 2014, I was struggling
to cope with looking after my mother at home, but I was also struggling to find a care home that I had sufficient confidence in to trust with my mother's care. I will always remain grateful to Southdown for coming to my rescue at that difficult time and allowing me to carry on living my life safe in the knowledge that, in between my frequent visits to see her, my mother was in safe hands.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
15 May 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Southdown have?
There are 21 Single Rooms and 4 Couples/Companion Rooms.
How far is Southdown to the centre of Sutton?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southdown to verify any information. View our terms and conditions. Southdown has an Basic Service - more info.