Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 102 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (102)

9.8

Speirs House has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 102 reviews.

Overall Experience
  • 87
  • 14
  • 1
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Date Published
  • 102
  • 16
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  • 31
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Reviewer Connection to Speirs House
  • 37
  • 15
  • 10
  • 9
  • 6
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  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 102, showing 41-60
Review from Jean E (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring towards my dad and his visitors. They are always helpful with extra requests, and nothing is too much for them. There is a lovely atmosphere there.
The home is very comfortable and always clean.
I'm is so glad I chose this care home!
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Review from Richard K (Regular Volunteer) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Speirs House is a wonderful atmosphere, and a lot of credit has to go to the amazing staff, who all genuinely care about creating a warm and happy environment for all the residents, and consistently go above and beyond to do so. I really enjoyed my time volunteering here and getting to know the residents
as well as the staff. The manager is perfect and runs the home smoothly and with a lot of empathy and kindness. I would certainly recommend Speirs House to anyone looking for a safe and reassuring place for their loved ones.
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Review from Jane T (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Speirs House is a special place with kind and attentive staff. A lovely atmosphere and beautiful grounds. My mother is settling in well, and I am great reassured to know that she is being well looked after. The food also looks nutritious and tasty. I also appreciate the flexibility of being able to
visit whenever I wish and ake mUm on outings.
Reply from Feruna O'Donovan, Interim Home Manager at Speirs House

Thank you so much for your kind review. We are so pleased that your mother is settling in well with us.

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Review from Hugh G (Regular Volunteer) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Speirs House for more than five years - giving photo talks and taking my dog around visiting the residents. The staff are very caring and seem responsive to the needs and wants of the residents. A bright, friendly place to be and to visit.
Reply from Feruna O'Donovan, Interim Home Manager at Speirs House

Thank you so much for your review - we really appreciate the time you take to volunteer with us at the home.

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Review from Emma H (Daughter of Resident) published on 25 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's last few weeks of life were spent at Spiers House. He had the best care we could have wished for from all the staff, without exception. I felt straight away that the staff understood Dad's needs and did everything they could to make him comfortable. Also, just as importantly, they knew how
to support me and my family at this very difficult time.
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Review from J G (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good home, home always clean.
Staff friendly and nice.
Food good.
The home is safe.
Activities are good.
The management is good.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Joy, thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards, Kathleen

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Review from S S (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the best of care, and the food is very good.
All managers are easy to talk to and will help you.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear S S thank you so much for your kind word! I shall relay your appreciation to the team. Kind regards Kathleen.

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Review from U P (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good people, very good carers. The manager is very good and the food is good.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words. I shall relay your appreciation to our team. Kind regards, Kathleen.

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Review from Andrew S (Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from one place to another felt a bit strange to start with. Started to fit in and got to know everybody and found everyone is caring, loving and supportive. Carer, nursing staff and management are well managed and organised. Food is very nutritious and lots of choices.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards, Kathleen.

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Review from M M (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is most helpful and faultless. The manager is always friendly and approachable.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words, I shall relay your appreciation to the team. Kind regards, Kathleen.

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Review from Paul J (Son-in-law of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Speirs House for 4-years until she sadly passed away a few weeks ago. She was so happy there for the last years of her life living it to the full. Speirs House is a very special place due to all the staff who work there in every capacity from the manager, nurses,
carers, hospitality staff, office staff to the maintenance staff. Our family have the greatest admiration for them all, and we will always be in their debt for the care and love they gave her and us throughout her time there.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Paul, thank you so much for your kind word; I shall relay your appreciation to our team. Kind regards.

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Review from Laura T (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I spent a long time considering which nursing home would suit our parents needs the best as they both have dementia, and we have been extremely pleased. The care from the Speirs House team has been exceptional. It appears obvious to us that the staff really do care about their residents
as individuals and show them respect, compassion and empathy. A huge bonus for my parents is that the staff understood how important it was for our parents to be together, allowing them to share the same bedroom and changing the other bedroom into a lounge.
Despite an extremely unprecedented year, the staff at Speirs have kept us up to date, the GP has visited weekly, and we had lots of really fun photo's showing us the activities they had continued to arrange as well as providing access to virtual visiting every day.
In my opinion, Speirs House is a glowing example of how nursing home care should be; my parents are very settled and happy.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Laura, thank you so much for your kind words. I shall relay your appreciation to our team. It is indeed a pleasure to have Mum and Dad here. Kind regards.

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Review from Julie T (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Speirs House for over 5-years until he passed away in January. We will always be so grateful for the wonderful care he received from all the staff. It was so reassuring to be kept informed on a regular basis of how he was doing, and we always felt confident he was in safe
hands. This last year with Covid has been extremely difficult, and the staff could not have done any more or worked any harder to take care of everyone there. We feel because of the excellent nursing care and kindness of all the staff, we were able to enjoy a few extra years with Dad that we may not have had otherwise.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your review. We greatly appreciate your feedback and kind words.

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Review from Sonia R (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother had been a resident at Speirs House for nearly eight years, entering their care when she was barely able to walk, was suffering from dementia and needed 24-hour care. For five years, she enjoyed activities at Speirs going on outings and taking part in exercises, cooking, flower arranging
and other sessions. My sister and I plus other family members and friends always received a warm welcome when we visited, often eating lunch with Mum and being spoiled by the chef with treats such as profiter rolls, trifles and apple pie. We even occasionally enjoyed a sherry beforehand. I have great memories of excellent Christmas parties and a full-dress dinner on one occasion.
For Mum’s last three years, prior to her peaceful passing in January this year, she required full nursing care. I believe that it was only the excellent care she received that enabled her to survive to 93. My heartfelt thanks go to all staff at Speirs. Excellent home and highly recommended.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Sonia, thank you so much for your kind words! I shall relay your appreciation to the team. Please stay in touch with us. Kind regards.

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Review from Julie H (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I returned my mother to Speirs over three years ago for them to care for her for the last 4 to 6 weeks of life. Nearly 4-years later she died, but I knew she had been cared for by people who knew and liked her and wanted to do the best they could for her. For that, I am so please about especially as
over the past year of Covid when it has not been possible to visit her ourselves.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear, Julie, thank you so much for your kind word! I shall relay your appreciation to our team. Kind regards.

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Review from Erica N (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into Speirs House during the Covid pandemic. It was a huge move in very difficult circumstances. The team at Speirs have been so welcoming and caring, it enabled them to settle into their new home more easily than expected. Speirs House allowed them to have a shared bedroom with a second
room as a sitting room, something that a lot of homes simply wouldn't consider.
We have been kept abreast of the changing circumstances during the Coronavirus lockdown periods, and the manager and her team have made visiting by various means possible as soon as it was allowed.
Mum and Dad feel very happy and settled here. I would recommend Speirs House.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Erica, thank you so much for your kind words! I shall relay your appreciation to our team. Kind regards.

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Review from Judith M (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the whole team enough for the outstanding care our father received during his three years at Speirs house. He loved all the staff, the activities and the outings. He thoroughly enjoyed the garden and the beautiful way the grounds are kept. The nursing staff kept a close eye on him, and
the visiting GP's were also excellent. We, as a family, looked forward to our visits with him, and even during Covid, we are so very grateful for the way you worked so hard to make garden visits and then screen visits possible. We also wanted to thank you all for the times you helped Dad FaceTime us throughout the pandemic. Simply wonderful care.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear, Judith, thank you so much for your kind words! Father was a truly amazing gentleman; who will be missed by Speirs team. I shall relay your appreciation to the team! Kind regards.

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Review from Alex F (Son of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was cared for at Speirs House for three years, and he was very happy there. The staff and management are excellent; we particularly appreciated the way the nurses handled his medication needs. When visiting was possible, we always felt welcome.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Alex, thank you so much for your kind words! I shall relay your appreciation to our team! Kind regards.

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Review from Caroline H (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all the staff who took good care of my mother whilst she was in Speirs House.
They were unfailing in their compassion, sense of humour and sensitivity, particularly in these difficult Covid times.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Caroline, thank you so much for your kind word! I shall relay your appreciation to our team! Kind regards.

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Review from Jill J (Daughter of Resident) published on 29 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and staff have worked tirelessly to keep residents safe from Covid while trying to give them a “normal” experience despite all the restrictions. The Christmas party took place as usual with the staff providing entertainment instead of outsiders. Relatives have been updated every time the
Covid rules have been changed and we have been encouraged to discuss our concerns or ask questions. We have also been encouraged to use the Skype facility when visiting was restricted.
Visiting facilities have been introduced within the guidelines and organised with real compassion.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to our team. Thank you for your ongoing support through the pandemic. Kind regards.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Speirs House is calculated as follows: ( (286 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.