Speirs House

1 The Chesters, New Malden KT3 4SF
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9.8 114 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents' views, choices and preferences contribute to the running of their home.
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Care Provided by Speirs House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £2605 – £2605
  • Self-Funded Nursing Care: £2605 – £2605
  • Self-Funded Nursing Dementia Care: £2605 – £2605
  • RESPITE Self-Funded Nursing Care: £2605 – £2605

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

The price(s) shown are provided by the care home. Contact Speirs House for full pricing details and T&Cs.

Contact Speirs House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Speirs House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (114)

9.8

Speirs House has a Review Score of 9.8 (9.794) out of 10, based on 42 reviews in the last 2 years.
Over all time Speirs House has 114 reviews.

Overall Experience
  • 97
  • 16
  • 1
  • 0
  • 0
Date Published
  • 114
  • 22
  • 24
  • 42
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Reviewer Connection to Speirs House
  • 40
  • 15
  • 14
  • 10
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 114, showing 81-100
Review from Paul M (Son of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's stay has been a happy one, given the circumstances in which she finds herself at Speirs House. Staff have been good to both Mum and her visitors. A small detail but the lady who does tea/coffee trolley is always friendly and happy to offer a cup of tea. And care staff happy to help Mum when
I ask them.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you so much for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Amanda W (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is receiving excellent care in the nursing home. Me and my family are very happy with the care she is receiving.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Anne (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been happily settled at Speirs House for more than three years.
She has been well cared for by staff many of whom have been there for some years. The home is well laid out on one floor, light and airy with easy access to the gardens.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Raj K (Friend of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved to Speirs House for end of life care.
Everyone is so attentive and supportive through this difficult period.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Raj Thank you for your kind word ! I shall relay your appreciation to our team. Kind regards Kathleen
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Review from Rosemary R (Daughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Speirs House for end of life care.
She was treated with respect and dignity, the staff also were kind and thoughtful towards her visitors, we were made welcome and felt comfortable at every visit. During her stay, the staff were consistent and got to know their clients.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Rosemary, thank you for your kind words. I shall relay your appreciation to our team. Kind regards.
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Review from Valerie J (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Speirs House was extremely good. The whole atmosphere was very friendly and the staff very attentive. The home manager was excellent in every way and mingled with the residents daily. Everywhere was very clean and comfortable with lots of activities. The food was very good. I thoroughly
recommend Speirs House.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Valerie,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.
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Review from S S (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Sybil,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.
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Review from D W (Niece of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident for 7 months and has settled in well once she accepted she could no longer remain independent. She is in a lovely room overlooking a pretty courtyard garden which she so appreciates. I appreciate that she is respected for who she is and her dignity is maintained. The staff
are good at encouraging mental stimulation through its daily activities and they also help to maintain physical movement too. The food always seems nourishing and good variety and there is flexibility as to where the residents take their meals.
I would like to see a little more spiritual input.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Diana,
Thank you for your kind words!
I shall relay your appreciation to the team.
Kind regards, Kathleen.
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Review from I S (Regular Volunteer) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely homely place. Great staff more like a family and received a warm welcome. I can recommend this care home to everyone.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Ian, Thank you so much for your kind words!
We are very lucky to have you as a volunteer. Regards Kathleen
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Review from Carol F (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I feel that my father is well cared for. The home is always clean and the staff seem to genuinely care for my father's well-being. Excellent attempts are made to provide entertainment and stimulation. The nursing care also seems good and the staff are very approachable.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Carol, Thank you so much for your kind words! We are very lucky to have your father here. I shall relay your appreciation to the team! Regards Kathleen
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Review from Terri S (Daughter of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at this care home for nearly two years and has had the best care possible. The staff are kind and caring and attend to her every need. She attends activities every day which keeps her mind and body active. She is seen by a physio regularly who is able to assess her weaknesses and
give exercises for her to practice. She has frequent massages which she loves and is also therapeutic. The staff spend time with her, listening and responding in a positive manner. She is seen weekly by a Doctor and has on a few occasions been admitted to hospital for treatment. I would highly recommend this facility.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Terri, thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards Kathleen.
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Review from L T (Private Carer of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spiers House has been so accommodating and caring towards both my clients and have always welcomed us to come in at any time, even just for a coffee and a chat. Spiers House have also kept us up to date with all relevant information. When my clients passed away, they really took care of my clients'
family. The staff are truly wonderful and could not do any more for us. Thank you for being superstars.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Lauren, thank you so much for your kind words, I shall relay your appreciation to the team. Kind regards, Kathleen.
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Review from P F (Wife of Resident) assisted by family/friend published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so pleased with the support and information that Speirs has provided me. They have explained everything to me fully.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you so much for your kind words! I shall relay your appreciation to the team. Thank you for your invitation to your husband's funeral. One member of the team will be there on that day. Kind regards.
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Review from J M (Resident) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have shown exemplary care and kindness.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you for your kind words, I shall relay your appreciation to the team. We look forward to seeing you join our activities. Kind regards Kathleen
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Review from E M (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Speirs House since July this year. The care that he receives is excellent. He is always clean and content when we visit. All staff members are friendly and make a point of chatting to us and updating us when appropriate. His room is bright and clean, overlooking the
garden. He eats everything he is given, so the food must be good!
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you so much for your kind words! I shall relay your appreciation to the team. Kind regards.
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Review from I B (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his final two weeks receiving palliative care at Speirs House. The home is very pleasant, rooms are a good size and there are plenty of communal spaces. Everything was clean and in good order. Most importantly, every member of staff we spoke to seemed kind and caring, and all had time
to speak to us. We could visit at any time of day or night. Overall, we were very happy with the care Dad received at Speirs House and would happily recommend it.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you very much for your review. We will pass your comments to our staff who will be delighted to hear how much their work and dedication is appreciated.
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Review from W M (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and bright with beautiful gardens. Staff are attentive with nothing too much trouble.
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Review from A L (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and caring staff. Good range of activities. 24/7 nursing care. Helpful management. Excellent environment. Mum's choice for respite care.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear A L, Thank you so much for your feedback! I shall relay your appreciation to the team. Kind Regards Kathleen Liang (Home Manager)
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Review from J P (Son of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the wonderful service at this difficult time.
Great service, most helpful staff. Really appreciate all staff and the service.
Reply from Kathleen Liang, Home Manager at Speirs HouseThank you so much for leaving us such a positive review! I shall relay your appreciation to the team! it was indeed a pleasure to look after father at the age of 101, father was a very pleasant man. Take care. Kind regards, Home Manager
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Review from Denise C (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has had a wonderful experience at Speirs House. Dedicated, humane and gentle staff cared for her until she passed away. I never worried about her care. She was content, safe and loved. The home is beautiful. The location great and the food excellent. I would use it again if I needed to. Thank
you to all the staff at Speirs.
Reply from Kathleen Liang, Home Manager at Speirs HouseDear Denise Thank you so much for leaving us such a positive review! I shall relay your appreciation to the team. Mum was a wonderful lady, we were very lucky to have Mum with us. Kind Regards, Home Manager
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Speirs House is calculated as follows: ( (392 Excellents x 5) + (86 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 485 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow, no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field, and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.