Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 102 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (102)

9.8

Speirs House has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 102 reviews.

Overall Experience
  • 87
  • 14
  • 1
  • 0
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Date Published
  • 102
  • 16
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  • 31
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Reviewer Connection to Speirs House
  • 37
  • 15
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 81-100
Review from P F (Wife of Resident) assisted by family/friend published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so pleased with the support and information that Speirs has provided me. They have explained everything to me fully.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Thank you for your invitation to your husband's funeral. One member of the team will be there on that day. Kind regards.

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Review from J M (Resident) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have shown exemplary care and kindness.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your kind words, I shall relay your appreciation to the team. We look forward to seeing you join our activities. Kind regards Kathleen

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Review from E M (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Speirs House since July this year. The care that he receives is excellent. He is always clean and content when we visit. All staff members are friendly and make a point of chatting to us and updating us when appropriate. His room is bright and clean, overlooking the
garden. He eats everything he is given, so the food must be good!
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards.

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Review from I B (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his final two weeks receiving palliative care at Speirs House. The home is very pleasant, rooms are a good size and there are plenty of communal spaces. Everything was clean and in good order. Most importantly, every member of staff we spoke to seemed kind and caring, and all had time
to speak to us. We could visit at any time of day or night. Overall, we were very happy with the care Dad received at Speirs House and would happily recommend it.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you very much for your review. We will pass your comments to our staff who will be delighted to hear how much their work and dedication is appreciated.

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Review from W M (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and bright with beautiful gardens. Staff are attentive with nothing too much trouble.
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Review from A L (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and caring staff. Good range of activities. 24/7 nursing care. Helpful management. Excellent environment. Mum's choice for respite care.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear A L, Thank you so much for your feedback! I shall relay your appreciation to the team. Kind Regards Kathleen Liang (Home Manager)

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Review from J P (Son of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the wonderful service at this difficult time.
Great service, most helpful staff. Really appreciate all staff and the service.
Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for leaving us such a positive review! I shall relay your appreciation to the team! it was indeed a pleasure to look after father at the age of 101, father was a very pleasant man. Take care. Kind regards, Home Manager

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Review from Denise C (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has had a wonderful experience at Speirs House. Dedicated, humane and gentle staff cared for her until she passed away. I never worried about her care. She was content, safe and loved. The home is beautiful. The location great and the food excellent. I would use it again if I needed to. Thank
you to all the staff at Speirs.
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Denise Thank you so much for leaving us such a positive review! I shall relay your appreciation to the team. Mum was a wonderful lady, we were very lucky to have Mum with us. Kind Regards, Home Manager

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Review from Robert S (Stepson of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chose Speirs for my step-mother after visiting five other homes in the area. It has a calm atmosphere and wide corridors. The rooms are a reasonable size but importantly have lots of natural light and lovely views into the surrounding gardens and courtyards. An additional plus is that all areas are
on the ground floor so no need for stairs or lifts. One negative, no guest room available for visitors to rent but I gather this might change in the future (we do not live locally).
Reply from Kathleen Liang, Home Manager at Speirs House

Dear Robert.
Thank you so much for leaving such positive feedback. At Speirs, we value your suggestion and feedback. This valuable information will be used in terms of developing our service. Many thanks, Kind Regards Home Manager

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Review from Monika S (Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 3 months at Speirs House and felt safe here. The staff were always helpful and solicitous. It was a real haven coming from the hospital and put me on my feet. I cannot praise Speirs House enough. The reassuring help will make me fully able to walk again. I wish the staff of Speirs House all
possible success.
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Review from Sarah R (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spiers House is a very caring home. The staff are wonderful and very helpful. My mother is wheelchair bound and she has been kept extremely well and any problems are very quickly relayed to the family. The home has allowed us to have an early Christmas with our mother and 2 family birthday parties,
even providing cake and food. We think we are very lucky that she is in such a good home.
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Review from Sarah D (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly lovely home. Wonderful caring staff who go to great lengths to meet the needs of residents which included my dad in the last weeks of his life. He was made comfortable as possible and we confidently left him after every visit knowing that his needs would be met. We were dealt in a caring sensitive
way throughout Dad's stay until he passed away.
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Review from M D (Friend of Resident) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend's health had been deteriorating and finding a suitable new care home was not easy. After a few days, she began to settle.
All rooms are on the ground floor overlooking the lovely garden, there are many patio areas, sitting/activity rooms and a library.
The staff are friendly, caring and
encouraging. Soon she began joining in activities, eating with the other residents, enjoying a musical entertainment etc., things she had not done for a long time. She began to smile again.
This house has become her home in a short time, she is making friends. The staff are always welcoming and friendly, they take time to talk to the residents and their families helping them to settle in. There are always staff around the home, at weekends and in the week. I am delighted with the 24-hour nursing care and I am very pleased that I moved my friend here.
I would definitely recommend this home having looked and visited many in my search for somewhere suitable.
Thank you Speirs House.
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Review from Susan C (Niece of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and also my cousin have been resident here for about 5 years. The atmosphere is warm and peaceful. The manager and the staff are very welcoming and friendly, making it a lovely homely place. The catering staff provide an excellent variety of menus and are sensitive to individual likes and dietary
needs. The staff all work as an effective team.
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Review from Rosalind B (Niece of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Speirs House! The staff care for my relative with expert care and attention to her specified needs.
She is treated as an individual with every effort made to allow her to make her own choices.
I would recommend Speirs House to anyone who is fortunate enough to be able to choose it as
a care home.
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Review from T M (Resident) assisted by family/friend published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is extremely clean and tidy. Excellent food and drink. Lovely carers who are staff and not from agencies. Extremely well managed and very friendly. I have a wonderful view of the gardens. The parties and teas are great. I am very happy and safe here.
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Review from Susan L (Niece of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager, nursing staff, carers and auxiliaries always friendly, courteous and respectful to residents and relatives alike.


Care given in an efficient and quietly respectful manner, voices are not raised and residents are never patronised. The decor is generally good and atmosphere pleasant. Residents

seem happy. The food is very good and served beautifully. Kitchen staff go out of their way to accommodate tastes and preferences. My aunt is comfortable and well looked after.
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Review from C S (Friend of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Speirs House are always friendly when I visit and provide a lot of activities for the residents who want them. I am really impressed with Speirs House because it is always clean, warm and has the residents at the heart of what they are trying to achieve.
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Review from B S (Friend of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Loads of activities organised for residents, service with a smile. Nicely decorated and flowers are usually around. Lovely gardens.
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Review from S H (Relative of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff friendly and helpful. The nursing staff are always up to date and au fait with treatments and medication. Any suggestions are considered and implemented very quickly.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Speirs House is calculated as follows: ( (286 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.