Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 102 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.
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Care Provided by Speirs House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Contact Speirs House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Speirs House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (102)

9.8

Speirs House has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 102 reviews.

Overall Experience
  • 87
  • 14
  • 1
  • 0
  • 0
Date Published
  • 102
  • 11
  • 23
  • 31
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Reviewer Connection to Speirs House
  • 37
  • 15
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 61-80
Review from H K (Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly.
Views from rooms are good; garden view.
Very good manager; she is lovely.
No smells.
Food is very good.
I am much better since I cam here - like a family here.
Activities - those I use are very good.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you for your kind words. I shall relay your appreciation to our team. Kind regards.
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Review from D R (Friend of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Speirs House is clean, attractive and friendly. The staff are pleasant and helpful. It seems almost as good as being at home.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you so much for your kind word; I shall relay your appreciation to the team. Kind regards.
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Review from Margaret H (Sister of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in Spiers House from April-September. During his stay, he was given the best of care and was happy there.
Although he was there during Covid I was allowed to visit and telephone and I felt reassured.
Thank you to all staff who knew my brother - he was very grateful to everyone who looked
after him.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Margaret, Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards.
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Review from E S (Stepdaughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my stepmother has been superb. They have helped us keep in telephone contact - her nursing care eg the positioning of her pillows was excellent (I was a nurse/midwife). She really enjoys the food which is very much given to her according to how her illness is. She has got to know the nurses
and carers personally and they are very kind to her. Her pain relief is very well managed. I and my family are so grateful for such kind, clinically very good care. Speirs House is very special, especially the manager.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear E.S, Thank you for your kind words! I shall relay your appreciation to our team.
Kind regards.
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Review from Matt M (Son of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Speirs House now since November 2019. We struggled with the idea of putting her into a home in the first case but on first sight of Speirs House and having met the team, we knew this was the right place for her to receive the care she needs. I can't express how happy my family
and I are with the level of care, service and expertise Mum has received over the last few months. As difficult a decision as this was, we all feel safe and happy in the knowledge that she is receiving the very best time at the stage of her life. I can and would thoroughly recommend Speirs House to anyone.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Matt Thank you so much for your kind words, I shall relay your appreciation to our team. Kind regards Kathleen
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Review from Lynn H (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very appreciative of how much support he received from Speirs House, which meant I was able to relax. The home manager was very helpful and the care team were kind and helpful too. The room was clean and looked out on to the garden so he could enjoy the view and watching the birds. Also
it was easier for us to pay him window visits.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Lynn Thank you so much for your kind words, I shall relay your appreciation to our team. Kind regards Kathleen.
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Review from Jim S (Son of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Speirs House enough for the excellence of care for my mother for the last three and a half years. She was looked after perfectly in all departments. I found the management was helpful. She always praised all the staff who looked after her perfectly during this time. I believe the excellence
of care extended her life to this point.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Jim Thank you for your kind word! I shall relay your appreciation to the team!
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Review from B H (Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very lovely home, I'm very happy here and a very nice manager.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards Kathleen
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Review from Paul M (Son of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's stay has been a happy one, given the circumstances in which she finds herself at Speirs House. Staff have been good to both Mum and her visitors. A small detail but the lady who does tea/coffee trolley is always friendly and happy to offer a cup of tea. And care staff happy to help Mum when
I ask them.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you so much for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Amanda W (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is receiving excellent care in the nursing home. Me and my family are very happy with the care she is receiving.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Anne (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been happily settled at Speirs House for more than three years.
She has been well cared for by staff many of whom have been there for some years. The home is well laid out on one floor, light and airy with easy access to the gardens.
Reply from Kathleen Liang, Home Manager at Speirs House
Thank you for your kind words. I shall relay your appreciation to our team. Regards.
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Review from Raj K (Friend of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved to Speirs House for end of life care.
Everyone is so attentive and supportive through this difficult period.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Raj Thank you for your kind word ! I shall relay your appreciation to our team. Kind regards Kathleen
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Review from Rosemary R (Daughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Speirs House for end of life care.
She was treated with respect and dignity, the staff also were kind and thoughtful towards her visitors, we were made welcome and felt comfortable at every visit. During her stay, the staff were consistent and got to know their clients.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Rosemary, thank you for your kind words. I shall relay your appreciation to our team. Kind regards.
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Review from Valerie J (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Speirs House was extremely good. The whole atmosphere was very friendly and the staff very attentive. The home manager was excellent in every way and mingled with the residents daily. Everywhere was very clean and comfortable with lots of activities. The food was very good. I thoroughly
recommend Speirs House.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Valerie,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.
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Review from S S (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Sybil,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.
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Review from D W (Niece of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident for 7 months and has settled in well once she accepted she could no longer remain independent. She is in a lovely room overlooking a pretty courtyard garden which she so appreciates. I appreciate that she is respected for who she is and her dignity is maintained. The staff
are good at encouraging mental stimulation through its daily activities and they also help to maintain physical movement too. The food always seems nourishing and good variety and there is flexibility as to where the residents take their meals.
I would like to see a little more spiritual input.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Diana,
Thank you for your kind words!
I shall relay your appreciation to the team.
Kind regards, Kathleen.
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Review from I S (Regular Volunteer) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely homely place. Great staff more like a family and received a warm welcome. I can recommend this care home to everyone.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Ian, Thank you so much for your kind words!
We are very lucky to have you as a volunteer. Regards Kathleen
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Review from Carol F (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I feel that my father is well cared for. The home is always clean and the staff seem to genuinely care for my father's well-being. Excellent attempts are made to provide entertainment and stimulation. The nursing care also seems good and the staff are very approachable.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Carol, Thank you so much for your kind words! We are very lucky to have your father here. I shall relay your appreciation to the team! Regards Kathleen
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Review from Terri S (Daughter of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at this care home for nearly two years and has had the best care possible. The staff are kind and caring and attend to her every need. She attends activities every day which keeps her mind and body active. She is seen by a physio regularly who is able to assess her weaknesses and
give exercises for her to practice. She has frequent massages which she loves and is also therapeutic. The staff spend time with her, listening and responding in a positive manner. She is seen weekly by a Doctor and has on a few occasions been admitted to hospital for treatment. I would highly recommend this facility.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Terri, thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards Kathleen.
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Review from L T (Private Carer of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spiers House has been so accommodating and caring towards both my clients and have always welcomed us to come in at any time, even just for a coffee and a chat. Spiers House have also kept us up to date with all relevant information. When my clients passed away, they really took care of my clients'
family. The staff are truly wonderful and could not do any more for us. Thank you for being superstars.
Reply from Kathleen Liang, Home Manager at Speirs House
Dear Lauren, thank you so much for your kind words, I shall relay your appreciation to the team. Kind regards, Kathleen.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Speirs House is calculated as follows: ( (286 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.