Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 102 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (102)

9.8

Speirs House has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 102 reviews.

Overall Experience
  • 87
  • 14
  • 1
  • 0
  • 0
Date Published
  • 102
  • 16
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  • 31
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Reviewer Connection to Speirs House
  • 37
  • 15
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 1-20
Review from Pamela W (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, always smiling and engaging. They all share a good laugh with mum. All staff make the family feel at home and always ask how we are all doing. All staff treat mum with dignity & respect. The nursing staff are always doing what is best for mum. Truly grateful for everything all
do for mum.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service and we are pleased that your mum is happy.

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Review from J B (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having chosen this home above all others 3 years ago for my beloved mum when she was no longer safe to live in her own home due to Parkinson's and Alzheimer's, I continue to rate Speirs House as excellent. All the stuff that actually really matters, they absolutely excel at. The care, the professionalism,
the efforts to provide a sense of home for each of their residents, the respect and the consideration for complex human needs - the list goes on. I've experienced nothing but kindness, and creative solutions to help with mum's unpredictable ups and downs. They love her, and for that, I love them. Genuinely top down, really well supported person centred care - the staff are happy and constant, and this translates to a lovely environment for mum to have the best quality of life that she can have. Excellent manager, excellent staff, excellent building and grounds.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to leave a review for us. We are delighted to know that your mum has settled well in the Speirs family and you are happy with the care we are delivering. We will pass on the feedback to our staff.

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Review from E W (Daughter of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Speirs House is very good, the staff are very helpful and attentive to the residents' wants and needs. The rooms are always spotless and food very fresh and nice. Can't find fault with anything.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time review our service. We are pleased that you are happy with the service we offer.

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Review from C B (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very warm and welcoming. The environment is very pleasant, especially the dining room. Food is good, options are increasing.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are pleased to know that you are happy with the service we provide.

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Review from Clementina S (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came into Speirs House initially as a respite patient. Manager saw his needs to be admitted here as his condition was not favourable. He had a bed sore which was quite deep and staff at Speirs House did a sterling job of making sure it healed completely. He was taken outside in his chair for
some fresh air and he seemed a lot brighter and happier. His health was improving tremendously as all the staff at Speirs did their level best to give my uncle a good and respectful quality of life. They exercise their duty of care to the utmost. As a family, we are ever so grateful.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time review our service. We will pass on your feedback to the staff.

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Review from R S (Partner of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has now been a Resident of Speirs House for nearly 2 and a half years. My partner took a little while to settle in a normal occurrence but now regards Speirs House as her home.
I visit regularly so I can see that the standard of care, facilities, cleanliness, activities etc remain at a high
standard.
The meetings of the Relatives Committee enable the Manager to communicate to us the regular, incremental improvements which are taking place.
I believe that my partner is well cared for in a safe and friendly environment.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are delighted that your partner has settled and you are happy with the care we provide.

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Review from M N (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and welcoming staff. Polite and always at hand to help. Excellent food and service.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We will share your feedback with our staff.

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Review from J H (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been here for 2 years. We always find her content, nicely dressed and cared for.
She takes part in activities and is physically well.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are delighted that your friend is happy at Speirs House and settled.

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Review from C A (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very pleasant atmosphere and very helpful and friendly staff.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for reviewing our service and your kind comments. We will share your feedback with our staff.

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Review from D R (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 years and the staff have always been very caring and helpful. My mother engages well with her staff, residents and visitors to create a welcoming home. Speirs House is always clean and the laundry done beautifully. The kitchen staff are always accommodating to my
mother and serve fresh, hot meals- mum's recent birthday cake was delicious I am very happy with the nursing team who treat mum with dignity and concern and communicate very well with her family.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking to time to review our service. We are pleased that your mum is settled. We will pass on the feedback to our care staff and kitchen team.

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Review from Brian P (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Speirs House has excellent management which is shown by the cheerful staff, this is conveyed to the residents and creates a lovely warm atmosphere as soon as you entre the building. The facilities are very good but if not required her room is very comfortable with a nice outlook. Unfortunately my wife
cannot wash and dress herself but she is always fresh and smart when I visit. I enjoy being able to have lunch with her in the dining room annex. We had some use of the TV room to celebrate her 91st Birthday with 17 relatives. SH looks after my wife better than I could.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. It is heart warming to hear that your wife is being cared for well. We will pass on the comments to our staff.

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Review from Anne C (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Speirs since February 2024. It took me some time to settle down but I am very happy here now. I am very impressed with the care staff, with the activities, with the kitchen staff and meals provided. Also the cleaning and laundry departments. I can't believe how quickly clothes
come back clean. I would certainly recommend Speirs to anyone searching for a good care home.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are delighted that you are happy and settled well with the Speirs family.

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Review from Aftab N (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have this establishment professionally run with excellent facilities for residents. Bright and with good lighting. Lounges are very comfy. Keep it up. Very good nourishing lunches.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for the review on our service. We are delighted that your friend is happy at Speirs House.

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Review from Elinor P (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable en suite room with pretty curtains and nice view. Excellent carers (sometimes take a while to answer the call bell!) and expert at managing my needs. The public rooms are very nice and the outdoor courtyard is lovely and accessible. The food is varied and of excellent variety and quality.
Staff are always willing to help and offer alternatives. It is good that there is a physio and a hairdresser.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to give us feedback on your stay at Speirs House. We will pass om the comments to the staff and reviews areas of improvement.

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Review from Caroline H (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is a resident of Speirs, is very happy here, and we are all very relieved. I come to visit from France and find the staff very friendly and kind to me too! Mum and I are very pleased that we can have lunch together and I am delighted with how good the food is. The staff are all very attentive
and quick to respond to her when she needs attention. I am so happy that we found Speirs House when we were looking for a place for Mum to call home.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to give us feedback on our service and we are pleased that your mum is happy. We will pass on your comments to the staff.

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Review from C C (Brother of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is much happier being with you. The nurses and their management of medications is thorough, friendly and provides so much confidence. The food is remarkably good.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are delighted that your sister is settling well in our home. We will pass on your feedback to our staff.

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Review from Billy W (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been at Speirs House since July 2024 and the service has been outstanding. The staff, the care, the service has been outstanding. I particularly enjoy the warmth and sincerity of care from all staff.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are very pleased that your mum continues to settle well into the Speirs House family. We will pass on your comments to the staff.

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Review from Gianna D (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Speirs House have been looking after my mother-in-law very well and she is happy as a resident in the home. Everyone is very welcoming when we were to visit and the space is clean and well maintained. The recent Christmas party was a real joy to attend and the food and entertainment was
top notch. Thank you to everyone from the management to the staff.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are delighted that your relative is well cared for and happy. We will pass on the feedback to our staff.

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Review from D S (Friend of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who has been a resident at Speirs House since May 2023. I have visited the Care Home many times, most recently for their Christmas Party on December 13th. This was a lovely occasion. The staff worked very hard: the residents were all looked after with care and compassion (as they always
are, in my experience). The catering was excellent and the decorations were beautifully done.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us feedback on our service. Me and the team are very pleased that your friend has settled in well into the Speirs family.

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Review from Cathy C (Wife of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is being very well cared for at Speirs House and we are all happy and confident that the home does their very best for him. He doesn't join in any of the activities but he is content in his room. His room is very comfortable and his clothes are always clean. The carers and nurses are all
wonderful and as he doesn't have dementia he can interact with them which is good for his mood and personality.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us. I am pleased you and your family have confidence in the team and I will pass on your feedback.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Speirs House is calculated as follows: ( (286 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Frequently Asked Questions about Speirs House

What types of Care is Speirs House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Speirs House have?

There are 36 Single Rooms.

What are the Facilities & Services at Speirs House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Speirs House to the centre of New Malden?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.