What types of Care is Speirs House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Speirs House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Speirs House to the centre of New Malden?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Speirs House care home, 1 The Chesters, New Malden, London KT3 4SF

Review from S F (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report

Overall Experience

My mother has settled at Speirs House better than we could have imagined. She was made to feel part of the Speirs family from the moment she arrived. This is such a relief to us. Also, we feel part of the family too and are welcomed warmly and valued and considers the staff her friends. We simply could

not ask for more.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseWe are delighted to know that your mother has settled well into Speirs family. We want to thank you for taking time to review our service and we will pass on the feedback to the staff.

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Review from Teri D (Relative of Resident) published on 14 April 2026 Submitted via Postal Card • Report

Overall Experience

Noah has joined the staff as a daily cleaner for Speirs House. He is a breath of fresh air, always has a lovely smile when he greets you. He always checks if he can come in to clean Ray's room. Thank you.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review of our service. We will give feedback to the staff mentioned.

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Review from Pamela W (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report

Overall Experience

All staff are amazing and friendly. Always a pleasure to visit mum, the staff are so amazing and treat mum with respect and dignity. The food is always fantastic and smells great. The home is always clean and smells nice.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to leave a review for our service. We will feedback to the staff.

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Review from Eileen W (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report

Overall Experience

In the very early hours of Saturday morning the nurse was worried about mums breathing so called paramedics. We didn't want mum to go to hospital with a chest infection and doctor came and left a prescription.
Speirs collected medication and by 8am mum had started antibiotics. By 8.30am she was sat

in her chair and by 9am staff helped her eat breakfast and lunch at midday.
The staff came in just to check on mum and say hello as they started work or during the day and also to make sure we were alright too. It's only 36hr later so mum is still being watched and helped but because of their attitude and dedication mum is doing wonderfully

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you taking time to review our service. We are very pleased to know that your mother is recovering well. I will pass on your feedback to the staff.

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Review from P W (Wife of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

I am happy with my husbands care. All the staff are very nice and always helpful.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service, your feedback is valuable. We are delighted to know that your husband is well cared for and meets your expectation. We will pass on the feedback to the staff.

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Review from Edna B (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

I am writing to express our sincere gratitude for the excellent care our mother has been receiving at Speirs House Care Home over the past 17 months. We are incredibly pleased with the care and attention she has been provided.

The dedication and commitment of the staff and management to looking after

the residents have not gone unnoticed. It is evident that they treat everyone with love and respect, which brings us great comfort and reassurance.

Thank you once again for your outstanding service and for making Speirs House a wonderful place for our mother to live.

Reply from Coral Okolo, Senior Carer at Speirs HouseThank you for your kind feedback. We are pleased to hear that you are happy with the care your mother is receiving. Your lovely comments will be shared with our staff.

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Review from P G (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mother has been at this wonderful care home for nearly a year. I'm extremely pleased with the way she is so well looked after in such a dignified caring safe and comfortable environment. The great staff are very professional and welcoming keeping me fully informed
This is very important as I have

my own health issues which restrict me from being able to visit as often as I would like.
Thank you all so much
PG

Reply from Coral Okolo, Senior Carer at Speirs HouseThank you for taking the time to share your feedback. We are pleased to hear that you are reassured by the care your mother receives. Your comments will be shared with our staff.

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Review from Billy W (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Simply put the care afforded to mum at Speirs House has been nothing short of outstanding in the year and a half that she has been here. I live abroad and so my worry always is/was is mum going to be sufficiently cared for. The answer is emphatically yes. Lead by the manager and her very able team.

I am over the moon with the care. Keep going. Excellent staff.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseWe are delighted to know that your mum has settled in well with the Speirs House family and her needs fully managed and meet your expectation. We will pass on the feedback to the team.

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Review from Laura T (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum returned from hospital much less well, we prioritised getting her back to Speirs "her home" for final stages of her life with us and the staff who know her so well. Mum's care has been excellent, showing real empathy, care, respect and dignity.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review service. We are delighted that you chose Speirs House to care for your mum in her last days. We are priledged to have cared for your mum and to have known her.

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Review from Anne C (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My mum has been living at Speirs House for the last eighteen months. We moved her from another home which looked like a posh hotel but she was left in her room mostly with no interaction. The staff at Speirs House are like family mum is really well cared for, there are activities twice daily and

there are lovely volunteers coming into the home. The home is a good size only about 30 rooms where there is lots of interaction with the other residents and there is always lots of carers, nurses and other staff always around. The food is great and the residents get involved to have a say in what they want and the kitchen staff are wonderful. The residents have regular meetings also there are regular relatives meetings. The manager Feruna always has time to talk and is very happy and bubbly. I highly praise the staff and I am extremely happy to have found this gem of a home. Thank you all the staff

Reply from Coral Okolo, Senior Carer at Speirs HouseThank you so much for taking the time to share such a lovely review. We are delighted to hear how happy and well cared for your mum is at Speirs House. Your kind feedback will be shared with all our staff.

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Review from J B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

This is Mum's home, where she is safe, cared for and content despite complex needs. I am very pleased with the excellent care and consideration she receives and am immensely grateful to all the management and staff for their kindness & professionalism.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseWe are pleased that your mum's care needs are being managed well. Thank you for taking time to review our service and i will pass on the feedback to the staff.

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Review from Cathleen C (Wife of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

My husband has been at Speirs House for nearly three years. I can't imagine anywhere better for him. He is safe and well cared for. He had a very bad stroke 23 years ago and I can't look after him anymore. He is so well looked after that our times together are lovely.
The staff are absolutely fantastic

and the home is run really well by the manager and her staff.
Could not be happier with Speirs House!

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted to know that your husband has settled well with Speirs family. I will pass on the feedback to the staff.

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Review from Deborah E (Sister of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My sister has been at Speirs House for three and a half years. It is both a nursing and care home. The staff are all regular, important for continuity of care for all residents. My sister needs nursing care after a serious stroke. She is non verbal, the staff know her needs, she's extremely well cared

for. Although she cannot join in, she is included in many of the activities, important for her well being. Speirs House is spacious, plenty of areas to enjoy whether individually, or socially. The ensuite bedrooms all have a view, it is a happy and comfortable place, it is home to my sister.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service and the care being delivered to your sister. We are very pleased that we are able to meet her care needs and your expectations.

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Review from Erica N (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother was in need of a hospital admission in the last months. When mum became unwell we were immediately notified, the nursing staff listened to our wishes and reviewed the situation as necessary. I felt our family wishes were prioritised and we worked as a team to enable mum to have the best care

for her individual needs. On return from hospital mum's care has been excellent. I can feel completely at ease when I leave the home knowing she will be cared for beautifully.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to give us feedback on the care your mum is receiving. We are pleased that the care is meeting your mum's needs and your expectations.

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Review from Samantha M (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

We are so happy that our mum is at Speirs House. All the staff are wonderful and helpful and mum has settled in quickly. For my brother and I, Speirs House provides peace of mind, knowing that our mum is being cared for so well.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. we are delighted that your mum has settled well in Home. we will pass on the feedback to our team.

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Review from M N (Friend of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend at Speirs House for about 3 years. She seems to be quite happy and content. The staff are friendly caring and always at hand to help. The environment is clean. The activities offered are excellent.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to know that your friend is happy in our home. We will pass on your feedback to the team.

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Review from Danielle R (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Speirs House is a well-led care home. The staff are welcoming and caring towards the residents and the family. Meal time is well led with a choice of meal and served in a calm dining room. The property is well maintained, clothing laundered daily, and the nursing team always ready to answer questions

and look after my mother very well. The manager has worked very hard to ensure the smooth running of Speirs House.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to hear that we are meeting the needs of your mum. We will pass on the feedback to our staff.

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Review from B G (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has stayed in Speirs House for over two years. From the start, she has been well looked after and safe. The staff are all fantastic, kind and helpful. My mother's room is clean. There are plenty of activities. The food is good. I want to thank the manager of Speirs House and all the staff

for taking such good care of my mother. The recent CQC report is good, and this is well deserved. Thank you, everyone. I really appreciate all that you do for my mother.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted that your mum has settled well into Speirs family. I will pass on your feedback to our staff.

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Review from C B (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very warm and welcoming. The environment is very pleasant, especially the dining room. Food is good, options are increasing.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to know that you are happy with the service we provide.

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Review from Clementina S (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My uncle came into Speirs House initially as a respite patient. Manager saw his needs to be admitted here as his condition was not favourable. He had a bed sore which was quite deep and staff at Speirs House did a sterling job of making sure it healed completely. He was taken outside in his chair for

some fresh air and he seemed a lot brighter and happier. His health was improving tremendously as all the staff at Speirs did their level best to give my uncle a good and respectful quality of life. They exercise their duty of care to the utmost. As a family, we are ever so grateful.

Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time review our service. We will pass on your feedback to the staff.