Speirs House, New Malden, London
Speirs House, New Malden, London
Speirs House, New Malden, London

Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

Group: Greensleeves Care

Person in charge: Heather Said (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Hindi, Italian, Polish, Tamil, Tagalog

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Speirs House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 29 Jan 2018

2 single rooms en suite WC /shower have recently become available for a Resident needing either Residential or Nursing Care

Reviews

9.6 Speirs House has a Review Score of 9.6 (9.638)

The Review Score of 9.6 (maximum of 10) for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Speirs House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.638 for Speirs House is calculated as follows: ( (69 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Speirs House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Speirs House

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Mum has been very well looked after here. Her needs are considerate but the care she has received has been great. Kind and hard-working staff with humanity. My mum is kept very clean, well fed and safe. The home has been very supportive of our family. We are blessed that mum is at Speirs House.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care staff who go the extra mile and are so kind and cheerful make this a special place. The philosophy of engaging residents in meaningful activities each day provides enjoyment and stimulation for my mother.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Home is extremely clean and tidy. Excellent food and drink. Lovely carers who are staff and not from agencies. Extremely well managed and very friendly. I have a wonderful view of the gardens. The parties and teas are great. I am very happy and safe here.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manager, nursing staff, carers and auxiliaries always friendly, courteous and respectful to residents and relatives alike.

Care given in an efficient and quietly respectful manner, voices are not raised and residents are never patronised. The decor is generally good and atmosphere pleasant. Residents seem happy. The food is very good and served beautifully. Kitchen staff go out of their way to accommodate tastes and preferences. My aunt is comfortable and well looked after.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff at Speirs House are always friendly when I visit and provide a lot of activities for the residents who want them. I am really impressed with Speirs House because it is always clean, warm and has the residents at the heart of what they are trying to achieve.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Don't Know

I find all the staff friendly and helpful. The nursing staff are always up to date and au fait with treatments and medication. Any suggestions are considered and implemented very quickly.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very friendly and helpful staff. Loads of activities organised for residents, service with a smile. Nicely decorated and flowers are usually around. Lovely gardens.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for six years at this small friendly home. The small team of both permanent and peripatetic staff are very committed and provide very good care. The management is now excellent and any concerns, worries or suggestions are listened to sensitively and taken on board.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are very happy with Speirs House care. The staff are very friendly and look after my mum very well. Mum seems very happy.

How likely would you be to recommend Speirs House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

April 2017

Activities Award

Recipient: Speirs House

Date: Tuesday 25 Apr 2017

more details

Carer of the Year Award

Recipient: Speirs House

Date: Tuesday 12 Apr 2016

more details

Home of the Year Award

Recipient: Speirs House

Date: Tuesday 12 Apr 2016

more details

February 2016

March 2014

Greensleeves Accolades Awards

Recipient: Speirs House

Date: Tuesday 25 Mar 2014

more details

Job Vacancies

Staff Profiles

Heather

Heather Said

Job Title: Manager

Description:

Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities and opportunities to grow and extend oneself no matter our age!
Our responsibility as Caregivers is to facilitate, to make ourselves available and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other Carers in our community.
Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff and the community.
I have been involved in caring for the elderly since about the age of 16 and have given much consideration to what we do and how we do it. For a home to be successful we need to have less ‘I’ and more ‘we’, and we need to forget about ‘arriving’, but concentrate more on enjoying the journey! Caregivers are really in a very privileged position.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Speirs House