Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 104 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents' views, choices and preferences contribute to the running of their home.
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Care Provided by Speirs House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Contact Speirs House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Speirs House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (104)

9.8

Speirs House has a Review Score of 9.8 (9.767) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 104 reviews.

Overall Experience
  • 88
  • 15
  • 1
  • 0
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Date Published
  • 104
  • 9
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  • 31
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Reviewer Connection to Speirs House
  • 38
  • 15
  • 11
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 104, showing 1-20
Review from J B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is Mum's home, where she is safe, cared for and content despite complex needs. I am very pleased with the excellent care and consideration she receives and am immensely grateful to all the management and staff for their kindness & professionalism.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseWe are pleased that your mum's care needs are being managed well. Thank you for taking time to review our service and i will pass on the feedback to the staff.
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Review from Cathleen C (Wife of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Speirs House for nearly three years. I can't imagine anywhere better for him. He is safe and well cared for. He had a very bad stroke 23 years ago and I can't look after him anymore. He is so well looked after that our times together are lovely.
The staff are absolutely fantastic
and the home is run really well by the manager and her staff.
Could not be happier with Speirs House!
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted to know that your husband has settled well with Speirs family. I will pass on the feedback to the staff.
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Review from Deborah E (Sister of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Speirs House for three and a half years. It is both a nursing and care home. The staff are all regular, important for continuity of care for all residents. My sister needs nursing care after a serious stroke. She is non verbal, the staff know her needs, she's extremely well cared
for. Although she cannot join in, she is included in many of the activities, important for her well being. Speirs House is spacious, plenty of areas to enjoy whether individually, or socially. The ensuite bedrooms all have a view, it is a happy and comfortable place, it is home to my sister.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service and the care being delivered to your sister. We are very pleased that we are able to meet her care needs and your expectations.
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Review from Erica N (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in need of a hospital admission in the last months. When mum became unwell we were immediately notified, the nursing staff listened to our wishes and reviewed the situation as necessary. I felt our family wishes were prioritised and we worked as a team to enable mum to have the best care
for her individual needs. On return from hospital mum's care has been excellent. I can feel completely at ease when I leave the home knowing she will be cared for beautifully.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to give us feedback on the care your mum is receiving. We are pleased that the care is meeting your mum's needs and your expectations.
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Review from Samantha M (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy that our mum is at Speirs House. All the staff are wonderful and helpful and mum has settled in quickly. For my brother and I, Speirs House provides peace of mind, knowing that our mum is being cared for so well.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. we are delighted that your mum has settled well in Home. we will pass on the feedback to our team.
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Review from M N (Friend of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Speirs House for about 3 years. She seems to be quite happy and content. The staff are friendly caring and always at hand to help. The environment is clean. The activities offered are excellent.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to know that your friend is happy in our home. We will pass on your feedback to the team.
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Review from Danielle R (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Speirs House is a well-led care home. The staff are welcoming and caring towards the residents and the family. Meal time is well led with a choice of meal and served in a calm dining room. The property is well maintained, clothing laundered daily, and the nursing team always ready to answer questions
and look after my mother very well. The manager has worked very hard to ensure the smooth running of Speirs House.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to hear that we are meeting the needs of your mum. We will pass on the feedback to our staff.
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Review from B G (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has stayed in Speirs House for over two years. From the start, she has been well looked after and safe. The staff are all fantastic, kind and helpful. My mother's room is clean. There are plenty of activities. The food is good. I want to thank the manager of Speirs House and all the staff
for taking such good care of my mother. The recent CQC report is good, and this is well deserved. Thank you, everyone. I really appreciate all that you do for my mother.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted that your mum has settled well into Speirs family. I will pass on your feedback to our staff.
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Review from Pamela W (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, always smiling and engaging. They all share a good laugh with mum. All staff make the family feel at home and always ask how we are all doing. All staff treat mum with dignity & respect. The nursing staff are always doing what is best for mum. Truly grateful for everything all
do for mum.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service and we are pleased that your mum is happy.
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Review from E W (Daughter of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Speirs House is very good, the staff are very helpful and attentive to the residents' wants and needs. The rooms are always spotless and food very fresh and nice. Can't find fault with anything.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time review our service. We are pleased that you are happy with the service we offer.
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Review from C B (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very warm and welcoming. The environment is very pleasant, especially the dining room. Food is good, options are increasing.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are pleased to know that you are happy with the service we provide.
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Review from Clementina S (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came into Speirs House initially as a respite patient. Manager saw his needs to be admitted here as his condition was not favourable. He had a bed sore which was quite deep and staff at Speirs House did a sterling job of making sure it healed completely. He was taken outside in his chair for
some fresh air and he seemed a lot brighter and happier. His health was improving tremendously as all the staff at Speirs did their level best to give my uncle a good and respectful quality of life. They exercise their duty of care to the utmost. As a family, we are ever so grateful.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time review our service. We will pass on your feedback to the staff.
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Review from R S (Partner of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has now been a Resident of Speirs House for nearly 2 and a half years. My partner took a little while to settle in a normal occurrence but now regards Speirs House as her home.
I visit regularly so I can see that the standard of care, facilities, cleanliness, activities etc remain at a high
standard.
The meetings of the Relatives Committee enable the Manager to communicate to us the regular, incremental improvements which are taking place.
I believe that my partner is well cared for in a safe and friendly environment.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted that your partner has settled and you are happy with the care we provide.
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Review from J H (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been here for 2 years. We always find her content, nicely dressed and cared for.
She takes part in activities and is physically well.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted that your friend is happy at Speirs House and settled.
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Review from C A (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very pleasant atmosphere and very helpful and friendly staff.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for reviewing our service and your kind comments. We will share your feedback with our staff.
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Review from Brian P (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Speirs House has excellent management which is shown by the cheerful staff, this is conveyed to the residents and creates a lovely warm atmosphere as soon as you entre the building. The facilities are very good but if not required her room is very comfortable with a nice outlook. Unfortunately my wife
cannot wash and dress herself but she is always fresh and smart when I visit. I enjoy being able to have lunch with her in the dining room annex. We had some use of the TV room to celebrate her 91st Birthday with 17 relatives. SH looks after my wife better than I could.
Reply from Feruna O'Donovan, Carehome manager at Speirs HouseThank you for taking time to review our service. It is heart warming to hear that your wife is being cared for well. We will pass on the comments to our staff.
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Review from Anne C (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Speirs since February 2024. It took me some time to settle down but I am very happy here now. I am very impressed with the care staff, with the activities, with the kitchen staff and meals provided. Also the cleaning and laundry departments. I can't believe how quickly clothes
come back clean. I would certainly recommend Speirs to anyone searching for a good care home.
Reply from Feruna ODonovan, Carehome manager at Speirs HouseThank you for taking time to review our service. We are delighted that you are happy and settled well with the Speirs family.
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Review from Aftab N (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have this establishment professionally run with excellent facilities for residents. Bright and with good lighting. Lounges are very comfy. Keep it up. Very good nourishing lunches.
Reply from Feruna ODonovan, Carehome manager at Speirs HouseThank you for the review on our service. We are delighted that your friend is happy at Speirs House.
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Review from Elinor P (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable en suite room with pretty curtains and nice view. Excellent carers (sometimes take a while to answer the call bell!) and expert at managing my needs. The public rooms are very nice and the outdoor courtyard is lovely and accessible. The food is varied and of excellent variety and quality.
Staff are always willing to help and offer alternatives. It is good that there is a physio and a hairdresser.
Reply from Feruna ODonovan, Carehome manager at Speirs HouseThank you for taking time to give us feedback on your stay at Speirs House. We will pass om the comments to the staff and reviews areas of improvement.
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Review from Caroline H (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is a resident of Speirs, is very happy here, and we are all very relieved. I come to visit from France and find the staff very friendly and kind to me too! Mum and I are very pleased that we can have lunch together and I am delighted with how good the food is. The staff are all very attentive
and quick to respond to her when she needs attention. I am so happy that we found Speirs House when we were looking for a place for Mum to call home.
Reply from Feruna ODonovan, Carehome manager at Speirs HouseThank you for taking time to give us feedback on our service and we are pleased that your mum is happy. We will pass on your comments to the staff.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Speirs House is calculated as follows: ( (278 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 356 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow, no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field, and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Frequently Asked Questions about Speirs House

What types of Care is Speirs House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Speirs House have?

There are 36 Single Rooms.

What are the Facilities & Services at Speirs House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Speirs House to the centre of New Malden?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.