Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 102 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2505 – £2505
  • Self-Funded Residential Dementia Care: £2505 – £2505
  • Self-Funded Nursing Care: £2505 – £2505
  • RESPITE Self-Funded Residential Care: £2505 – £2505
  • RESPITE Self-Funded Residential Dementia Care: £2505 – £2505
  • RESPITE Self-Funded Nursing Care: £2505 – £2505

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Speirs House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Feruna O'Donovan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Speirs House Reviews (102)

9.8

Speirs House has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years.
Over all time Speirs House has 102 reviews.

Overall Experience
  • 87
  • 14
  • 1
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Date Published
  • 102
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Reviewer Connection to Speirs House
  • 37
  • 15
  • 10
  • 9
  • 6
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  • 3
  • 2
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  • 1
  • 1
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Total of 102, showing 21-40
Review from E B (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved in this summer and can say we were very concerned about the move.
We can honestly we didn't need to be concerned.
Our mother was made so welcome and mum settled in quickly.
The staff are always so friendly, and chatty and nothing seems to phase them.
We are so pleased we chose
Spiers House.
It would be good to have more external activities but understand cost is the main factor.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to give feedback on your mum's care. We are very pleased that she has settled well. Me and the activity team will review outdoor activities and these can be risk assessed first to ensure safety of the residents.

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Review from S C (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Speirs House has the most outstanding team of carers, nurses, caterers, housekeepers, managers and volunteers. Each and every one of them puts heart and soul into their caring responsibilities and understands every resident's wants or needs. The support I have received, whilst supporting my mother through
Alzheimer's, has been invaluable. I simply cannot imagine a better place for Mum.
Thank you, from the bottom of my heart to you all.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us feedback on your mum's care. We are very pleased that we have been able to meet her care needs.

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Review from I C (Relative of Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival was greeted by the admin team and manager who were both very professional and friendly. Once taken to my relative I was given a very brief description of what had been going on as I had worked away for a while.
After a while, I watched my relative play and take part in activities which all
took part.
The care home is nicely decorated and very clean.
Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review. We are delighted that you had a positive experience on your recent visit to Speirs House.

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Review from M H (Son of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Speirs House kindly agreed to let us use the cinema room for a 92 and 1/2 birthday party. She had missed her 90th birthday due to the fear of people catching Covid and her 92nd birthday due to the stroke. 6 months later she started the stages of learning to walk again so she wanted to have a party to
celebrate being alive and to thank all the various people who had helped her in her recovery. The cinema room was ideal for our 30 people party of friends, family and carers. The party really started when she walked into the room aided by her physio and rollator. It was a thoroughly enjoyable occasion. Thank you Speirs House for making the party possible.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased to hear that the service managed to facilitate your mum's birthday celebrations on this special day.

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Review from S U (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Speirs is a caring environment and I have confidence that my father is being well looked after. A GP calls every Wednesday so any health concerns can be addressed quickly. My father enjoys the food and eats well. I would recommend this care home.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased that you are happy with the our service and that you father continues to settle well.

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Review from Alek V (Respite Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent 2 weeks at this Care Home after an operation. I found the surroundings pleasant, the staff caring, the laundry service efficient, and the food good. The library could have been better but I suspect few of the long-term residents read much.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for our home. It was a pleasure caring for you and we are pleased that you enjoyed your stay.

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Review from Deborah F (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Spiers now for two years. She is so well looked after, and the staff are wonderful. She has never had a bad word to say about Spiers House. I never wanted my mum to be in a care home, but I know she is so well looked after and genuinely cared for.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased that your mum is happy at our home. Thank you for the kind words, and I will share them with the staff.

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Review from Rachel M (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Speirs House is a wonderful nursing home. The staff are extremely caring and it has a very homely atmosphere. The residents are looked after very well and offered daily activities to keep their bodies and minds stimulated. I am so pleased my dad is now living at Speirs House. He was not coping at home
but now I know he is looked after night and day. I visited 6 or 7 care homes in the area but this was my favourite by far, and it has not disappointed me. It offers complete peace of mind for relatives.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to review our service. We are pleased that the home is a good suit for your dad and that he has settled well. I will share your kind words with my staff.

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Review from Pete D (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be more pleased with the care and help that Dad receives at this wonderful care home.
Since Dad arrived in July of 2022, he has been made to feel welcome and cared for. The staff are all very welcoming and supportive and have a lovely, friendly, yet professional approach to their work.
The manager and family liaison person have both gone out of their way to be very helpful and supportive to us all.
Their help and advice were greatly appreciated following Dad’s move from Wales and made a difficult time much easier.
I would have no hesitation in recommending Speirs House.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review of our service. I will share this with my staff. We are pleased that your dad has settled well into the Speirs family.

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Review from Nigel A (Nephew of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most exceptional part of Speirs House is the staff. Their attention and care for the residents are overwhelming.
A wonderful environment created by management and carers alike.
We are at peace knowing our aunt is well looked after and is in a safe location.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for the kind words and for taking the time to leave a review for our service. We are pleased that your auntie has settled well in the Speirs family and she is happy.

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Review from T D (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today is the Christmas party at Speirs House. The whole home is beautifully decorated, and staff have really got into the Christmas spirit by dressing up as elves and angels and wearing Christmas hats.
All staff are so welcoming.
Great welcome speech from the manager and resident.
The Santa's
Grotto is amazing.
So looking forward to the celebrations.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

It was a pleasure having you join us at the Christmas party. We were delighted to have you. I will share your views of our service with my staff.

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Review from S S (Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have now been a resident in Speirs House for seven years and have been very happy here. My main, in fact only, major criticism is that Speirs House is not a suitable home for dementia patients as they cannot be separated. I have had some very unpleasant experiences due to this and this is why I have
marked safety/security as poor. I am sorry there is a not a box for very good as many of my goods would have come into that category. I consider excellent to mean almost perfect.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for your valuable review. The safety of our residents is a priority everyday at Speirs House. We have processes in place to ensure that robust assessments are implemented as soon as concerns are raised by residents to keep everyone safe.

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Review from Jeremy D (Nephew of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has been a resident for a number of months and I am extremely impressed with the level of care she has received. They are well staffed with an extremely low turnover led by a manager who really cares. They are proactive with my aunties' care as well as keeping dialogue open with monthly in-person
meetings, as well as welcoming feedback and suggestions at any time.
I would recommend Speirs highly.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to review our service and your kind words. We are pleased that your auntie has settled well at Speirs House.

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Review from Margaret A (Sister of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is well run by the manager, who is always around and meets with me every two months to discuss my sister - about her care and how her care can be improved. The rooms are clean and bright, with lovely views of the garden. The food is good and nicely prepared. There is frequently something going
on for the residents. O get updates after the GP visits and can always speak to a member of staff about my sister. This is the first home I have visited in the surrounding area.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your sister is happy at our home.

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Review from B P (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been at Speirs House for nearly a year, and I cannot fault the care given to all the residents. The staff go out of their way to make residents and family members feel safe, welcome and loved. Nothing is too much trouble, and I am always met with a smiling face from the manager and all
her staff. Mum is very happy; she always looks smart and well cared for. There are plenty of activities scheduled for the week, which residents are encouraged to join in with. Relatives are encouraged to take an active role in all aspects of the home, and the monthly one-to-one meetings with the manager are most informative.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your mum is happy at our home.

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Review from A N (Wife of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
On Saturday 4 March 2023, on the day of my husband’s birthday, my family and I were surprised and very appreciative that Speirs had made a birthday cake for my husband and also wheeled a trolley in with cups, saucers, tea and cake for us to celebrate his birthday.
Thank you very much for the kind
gesture.
The last two times that I visited my husband at Speirs in the afternoon (after 6 pm), there was no liquid soap in the soap dispenser in his bathroom for me to wash my hands. I did mention this to the staff there at my last visit, and again, when I visited him on Saturday 22 April, there was no soap either, so I did speak to one of the staff.
Therefore, before I left, I put a small Post-it sticker on the soap dispenser as a reminder for them to refill the liquid soap, which I hope will be done before my next visit.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us. We have now refilled the soap dispenser in your husband’s bathroom.

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Review from Y E (Wife of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is well looked after, likes the food and all the staff are very approachable and kind. I just have to ask if he needs anything, and they will do their best. I visit every other day if possible and always feel welcome.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your husband is happy at our home.

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Review from Deborah E (Sister of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister suffered a severe stroke several months ago, and I was advised she would need 24-hour nursing care. I began searching for the right place for her and came across Speirs House. I made my appointment and was met by a very welcoming member of staff who said, "we can't offer your sister chandeliers
or a grand piano, but what we can offer her is a home!" And that's what it is; I knew immediately this was the right place, and where my sister has been a resident ever since. It is a care home with 24-hour nursing if you should need it. There are 36 rooms, each ensuite, with views of either a very pretty central courtyard or the secluded garden. The common areas are spacious, with a large and airy dining room (food highly rated). Staff are well trained, super friendly, kind, caring and compassionate, the management very approachable. It is a Christian home with regular worship and activities numerous - my sister's quality of life has improved beyond our expectations.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for your kind words. We are pleased to know that your sister has settled well into our home.

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Review from P A (Niece of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and thoughtful - always a pleasure to see them.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review and for the kind words. I will share this with my team.

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Review from Fiona M (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Deciding on the right home for your parent is an incredibly difficult and challenging decision to make. As a recent resident of four months, we have found Speirs to be a happy place to reside. From a relative's point of view, I have found the home offers a very high level of nursing care with regular
visits from the local doctor, followed up by emailing updated notes. The home has strong leadership with the care manager, who organises regular meetings to discuss your situation and offer any further assistance. I have always found my mother beautifully turned out, neat, clean and well cared for. All the staff are very kind, caring and helpful. The food is very good, freshly cooked and to a very high standard. There are weekly activities and a newsletter about all the fun days. The home is bright, comfortable, very well organised, and all the staff are welcoming. We have found what we were looking for - my mother is well cared for in a place that feels like home from home.
Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for the kind words. I am very pleased that I and the team have been able to provide the best care possible to your mother. I am pleased we have been able to provide a welcoming environment for yourself and your family. At Speirs House, we take pride in putting our residents and their families first and treat them with kindness and compassion.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Speirs House is calculated as follows: ( (286 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Speirs House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager Joined: 2022

Hello everyone. I am Feruna O'Donovan, and I am the Home Manager for Speirs House.


At Speirs House, our philosophy is to help people feel good about care. This can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives.


We provide a therapeutic environment, a well-developed and innovative team, opportunities for fun and meaningful activities, and opportunities to grow no matter our age!


I see our responsibility as caregivers to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking, and need to be able to network with other carers in our community.


Nursing is our specialist field and we have a skilled and confident nursing team which we support, train and nurture to be the best in their field.

Noreen

Noreen

Job Title: Registered Nurse Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.

Manoj

Manoj

Job Title: Head Chef Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.

Activities Team

Activities Team

Job Title: Activity Coordinators Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.

Housekeeping Team

Housekeeping Team

Job Title: Housekeepers Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.

Marian

Marian

Job Title: Maintenance Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Speirs House to verify any information. View our terms and conditions. Speirs House has an Enhanced Service - more info.