Barchester Wilsmere House Care Centre

Wilsmere Drive, Harrow Weald, Harrow HA3 6UB

Barchester Wilsmere House Care Centre, Harrow, London
Barchester Wilsmere House Care Centre, Harrow, London
Barchester Wilsmere House Care Centre, Harrow, London

Barchester Wilsmere House Care Centre provides intermediate, convalescent, respite and permanent care for up to 85 residents with acquired brain or spinal injuries, neurological disorders, physical disabilities, and dementia. Conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities.

The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen. It also has beautiful gardens and tastefully decorated en-suite bedrooms. Residents are welcome to bring their own furnishings to personalise their rooms and pets are also welcome.

Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests.

The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.

Group: Barchester Healthcare Ltd

Person in charge: Georgeta Cocue (General Manager)

Local Authority / Social Services: London Borough of Harrow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 94 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment • ABI's and Alzheimers/dementia

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Arabic, Bulgarian, French, Gujarati, Polish, Portuguese, Romanian, Tagalog

Single Rooms: 94

Rooms with ensuite WC: 94

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Wilsmere House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Oct 2017

Nursing Bed

Reviews

9.5 Barchester Wilsmere House Care Centre has a Review Score of 9.5 (9.451)

The Review Score of 9.5 (maximum of 10) for Barchester Wilsmere House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Barchester Wilsmere House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.451 for Barchester Wilsmere House Care Centre is calculated as follows: ( (183 Excellents x 5) + (75 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 297 Ratings = 4.451

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Centre is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.8 positive Reviews (94 registered maximum number of service users ÷ 5). 22 Reviews ÷ 18.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    4
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Wilsmere House Care Centre?

  • Extremely LIKELY
    16
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Wilsmere House Care Centre

  • Son of Resident/Service User
    7
  • Sister of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Pleasant surroundings, friendly, helpful staff. Facilities to cater for everyone and a great effort made in any case to meet all my sister's needs.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff are all extremely friendly and very helpful. Nothing is too much trouble.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot explain how relieved I felt when leaving my husband for respite because the care received was exceptional - gentle, patient and warm.
The front foyer is so welcoming where visitors can have coffee and cake anytime, which is actually very important and eases the visiting hours at sad times.
All the staff are amazing, so kind, friendly, supportive, with time for everyone including visitors.
Bravo Wilsmere - be proud of all you achieve to ease the lives of everyone needing care.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody here has been kind, understanding caring and friendly. They are all like one big happy family. The food was excellent and there was not one unhappy resident!
If my mother has to stay in a care home again it MUST be this one as I know she will be safe and well looked after.
Thank you to everyone who looked after her.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful, clean, attractive home. Excellent nurses and carers.

I feel my mum is safe and well looked after.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Daily care is average, but there is a staffing shortage, and very often the standards of living for residents is poor. For example 1) the resident will be sitting in their stool for 2 hours (which can lead to skin problems) and 2) residents are gathered in a corridor together with nothing to do, because there needs to be a staff attendant on them in other spaces, like the TV room or in the garden. I would only recommend here if there is a lot of family support.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Poor

In what is a difficult situation, the staff have been extremely kind, thoughtful and caring. Thank you.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overall, satisfactory/good.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My husband has been here just over a year. We as a family are very happy with the care and support we all receive.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

On the whole, we as a family are very pleased with the care that our father receives. The staff work very hard to ensure his wellbeing and we feel confident that our father is well looked after. The staff have also proved to act quickly if there are any concerns e.g when dad was recently admitted to hospital for suspected sepsis.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find the home excellent in every way. My friend is very happy and content here.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are happy with the service and everyone who works there.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident here now for over a year. Every time I visit, the staff have always been friendly and extremely accommodating.
Staff are always willing to help and if there are ever any problems or issues, they never fail to let me know. Mum is always clean and well looked after and has settled in well.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My daughter is happy in Wilsmere House and that is enough for me.
I, as a parent, need to know that my daughter is safe, happy and comfortable when I am not around and I have found this to be the case over the years.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been in the home since 2013. I find the staff friendly, nice facilities and professional care. I would recommend the care home.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been in the care of Wilsmere for about 2 months. We are very happy with everything they have been doing for him.
They have achieved things which we didn't think were possible.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother has been a service user at the Willsmere Care Home for nearly 3 years. I have no major concerns in regard to how the care home is run. However, I was concerned at the lack of communication from staff when the fire alarm went off a few weeks ago. There were no clear procedures in place in regards to where visitors should go or evacuation of service users. I believe there should be routine procedures placed in each room.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Excellent care and wonderful nurses.
The facilities are nice and the rooms comfortable.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Grandmother was a resident at Wilsmere for over three years. Generally, her care was good. She had some excellent care given by some although not all, as with many care homes, staff come and go and some people are not interested in the people. It is very important, especially with dementia that good relationships are formed.
The management staff varied. Some more committed than others. Overall a good experience, with good nursing care.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My good friend was a resident at Wilsmere House Care Home since December 2015. Sadly, he passed away this month. He received the best care possible. The staff were very professional, kind and patient. Nothing was too much for them. They were always respectful and very attached to the needs of the residents, sometimes during very challenging episodes. I cannot but praise the care my friend received while a resident at Wilsmere House.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was cared for well and looked after well.
The arrangement for the G.P. was good and the G.P. looked after her well as well.
Especially I appreciate the nurse in charge and all the other nurses who cared and gave her medication in time.
All the supporting staff and others are very kind and treated and cared for my mother well.
Managers and assistant managers and all the management team are good and provided a great service to my mother.
Overall the service is great. The building is very neat and clean.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle was at the behest of various care homes until Wilsmere agreed they were happy to accommodate him. The was the best decision as we found the level of care and attention was excellent.
The staff were a delight and I have no complaints.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

As an advocate, it is very important for me to have an open and supportive relationship with the home. I find the care manager and staff very open to feedback and put into action my recommendations to improve the quality of care. I find the care to be kind and very sensitive to the needs of the residents. Of course, they can always improve in dementia knowledge in the interest of residents but overall, I would recommend this home!!

How likely would you be to recommend Barchester Wilsmere House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

My husband has LBD and Parkinsons and went into Wilsmere House at the end of July and sadly passed away on the 15th of October.
He had the best care possible and the staff were always kind and helpful, not only to him but to us, his family. In fact, they all became like our own family.
The only negative thing is that the staff were extremely overworked and there were not enough to them to do this wonderful and needed job. I would certainly recommend this care home.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has been resident at Wilsmere House since February 2016 and her physical health and appearance have been completely transformed for the better thanks to the care and attention that she has received. The staff all treat her with great kindness and respect.

She enjoys her meals and activities, particularly those that involve music. Her room is not large, but she only uses it as a bedroom, preferring to spend the day in the large and comfortable lounge.

I would not hesitate to recommend this care home.

How likely would you be to recommend Barchester Wilsmere House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Ramona Dita

Job Title: Clinical Deputy Manager

Joined: 2016

Description:

I am a Registered General Nurse who joined to Barchester Healthcare as a Deputy Clinical Manager and the move has been a great transition allowing me to fulfil my desire to be able make a positive difference in people's lives - a passion that is very much embedded in Barchester's core values, which makes it a joy to be part of .
Wilsmere House is a great community filled with loving care , happiness and laughter .

Liliana

Liliana Cocue

Job Title: General Manager

Joined: 2004

Description:

Welcome to Wilsmere House my name is Liliana and I’m the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last five years . As a General Manager at Wilsmere House I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents."

Annette

Annette MacFarlane

Job Title: Deputy General Manager

Joined: 1993

Description:

Annette has worked for Wilsmere House for over 23 years. Annette is specifically responsible for the standards of care delivered to our residents by both the qualified nursing and care staff as well as . supporting the General Manager with the day to day running of Wilsmere House.

Billie

Billie Coombes

Job Title: Activities Co-ordinator

Joined: 2012

Description:

Our enthusiastic Activities Co-ordinator is always busy filling most days with a wide range of things to do, see, visit and enjoy. These can range from quizzes, external entertainers, one to one sessions, or themed days, things are always changing and fun with our activities team.

Maria

Maria Watson

Job Title: Administrator

Joined: 2012

Description:

Maria Watson

Maria keeps everything relating to administration on track and is a great support to all the staff in ensuring the home runs smoothly.

Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Wilsmere House and supporting staff and relatives/residents within the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Wilsmere House Care Centre