This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
These prices are only a guideline, please contact Barchester Wilsmere House Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Barchester Wilsmere House Care Home has a Review Score of 9.6 (9.642) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 95 reviews.
Review from Cynthia B (Friend of Resident) published on 11 August 2025
Submitted via Postal Card •
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking time to complete a review card. Thank you for your lovely feedback.
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Review from Sofija R (Respite Resident) published on 24 June 2025
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you so much for your kind review. We are looking forward to support you with recovery in a couple of months.
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Review from Tara B (Sister of Resident) published on 4 June 2025
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Dear Tara, thank you for your review and for your kind words. At Wilsmere House we are trying to provide our residents with the best quality of care and to make sure they are treated with dignity and respect. Thank you for your review!
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Review from Rosemary B (Wife of Resident) published on 28 May 2025
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from Victor R (Uncle of Resident) published on 29 January 2025
Submitted via Website •
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from T W (Son of Resident) published on 18 December 2024
Submitted via Postal Card •
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Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from X D (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card •
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Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from Sandra A (Friend of Resident) published on 5 August 2024
Submitted via Postal Card •
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Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from John M (Brother of Resident) published on 17 July 2024
Submitted via Website •
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Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from Ankar A (Son of Resident) published on 9 May 2024
Submitted via Postal Card •
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Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.
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Review from E D (Wife of Resident) published on 24 April 2024
Submitted via Postal Card •
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Review from J H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card •
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Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.
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Review from A D (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.
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Review from A W (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members
Facilities
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Review from B H (Friend of Resident) published on 12 September 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members.
Facilities
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Treated with Dignity
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Review from P B (Daughter of Resident) published on 6 September 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Facilities
Care / Support
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Treated with Dignity
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Staff
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Review from N S (Daughter of Resident) published on 10 August 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna S (Friend of Resident) published on 11 July 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carlos F (Friend of Resident) published on 4 July 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teri M (Wife of Resident) published on 30 June 2023
Submitted via Website •
Report
Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
The Review Score of 9.6 (9.642) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.712 for Barchester Wilsmere House Care Home is calculated as follows: ( (129 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.712
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.93 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 16 Positive Reviews ÷ 17.2 = 0.93
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jan 2020
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Job Title: General Manager
Joined: 2004
Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last 10 years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents.
Job Title: Clinical Deputy Manager
Joined: 2013
Laxmi joined Wilsmere House in 2013, working as Head of Unit on our High Dependency community, she is now our clinical Deputy Manager, offering clinical support to the General Manager and nurses.
Job Title: Home Administrator
Joined: 2021
I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General Manager, supporting with our admissions to the home, recruitment and Payroll. I am also the home's Wellbeing Champion. I really enjoy my role as no 2 days are the same.
Job Title: Admin Assistant
Joined: 2022
I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also worked at the weekends as the Admin Assistant since 2023 and recently became a full time member of the Admin team. You will find me at reception greeting visitors to the home. I also support the Home Administrator with invoicing and recruitment.
Job Title: Clinical Lead
Joined: 2014
With strong foundations in both hospital and social care settings, I have been dedicated to delivering high quality care since joining Barchester Health Care in 2014. Over the years, I have held various roles, including in management, which have enriched my leadership skills and deepen my understanding of person centred care.
As a Clinical Lead at Wilsmere House I am committed to ensuring excellence in clinical practice and supporting our team in creating a safe, compassionate and nurturing environment for our residents.
Job Title: Head of Unit
Joined: 2013
Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion. Delivering the highest standards of care is Carina's priority and last year, Carina was a finalist at the National Care Awards for Nurse of the Year.
Job Title: Head of Unit
Joined: 2009
I have been at Wilsmere House since 2009 and am the Head of Unit on our High Dependency community. We care for young people with complex needs.
Job Title: Care Practitioner
Joined: 2007
I started as a care assistant in 2007 then I went on the Barchester Care Practitioner programme. I have recently gained my NMC pin and am now working as Registered Nurse. It is a role I really enjoy.
Job Title: Head Chef
Joined: 2023
Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.
Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.
The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere House their home.
Job Title: Head Of Maintenance
Joined: 2023
Matthew joined Wilsmere House in 2023 as our Head of Maintenance. Matthew comes with years of experience working in care homes and has been working very hard with upgrading our facilities.
Job Title: Physiotherapist
Joined: 2015
My name is Raluca and I’m a Senior Physiotherapist with over 15 years of experience, 10 of which I’ve proudly dedicated to Barchester. With a BSc and MSc in Physiotherapy, and a background in both hospital and care settings, I’ve found my true calling here—where care is personal, continuous, and deeply meaningful.
I’ve worked with a wide range of neurological conditions, including stroke, Parkinson’s, multiple sclerosis, brain injury, etc. Personally, brain fascinates me—it challenges and inspires me every day! My passion for helping people regain independence is grounded not just in clinical expertise, but in compassion, teamwork, and connection.
I’m grateful to Barchester for supporting my growth, including through their Team Leadership Programme, which strengthened my ability to lead with empathy and purpose. Their values truly align with my own—placing people first, working together, and striving for excellence.
I live by the principle: ‘Love and do what you want.’ As a paradox, true love for what you do means acting with integrity, always doing what’s best without any expectations—not just for yourself, but for the people around you. In a team-driven environment like ours, that’s what makes the difference!
Job Title: Physiotherapy Assistant
Joined: 2024
Hello! My name is Dahaniya Ashith, and I am a registered Physiotherapist working as an Assistant Physiotherapist at Wilsmere House.
I am especially interested in neurorehabilitation and I am passionate about helping residents regain their mobility and strength. I work closely with our lead physiotherapist to support patient recovery and well-being. I believe in patient-centred and compassionate care. I am excited to be a part of this team.
Job Title: Care Assistant /Speak Up Champion
Joined: 2020
Mohamud has been working at Wilsmere House for 5 years. Mohamud cares for Residents in our High Dependency community and is also our Speak Up Champion.
Job Title: Activity Co-Ordinator
Joined: 2025
Hello my name is Janine and I have recently joined Wilsmere House as the Activity Co-Ordinator. I am looking forward to supporting our residents from each community to provide stimulating and interactive activities in their home environment. My specialities are art, talking and music therapy.
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