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Barchester Wilsmere House Care Home

Wilsmere Drive, Harrow Weald, Harrow, London HA3 6UB
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Barchester Wilsmere House Care Home, Harrow
Barchester Wilsmere House Care Home, Harrow
Barchester Wilsmere House Care Home, Harrow

Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .

The...  

Care Provided by Barchester Wilsmere House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,800N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Wilsmere House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Georgeta Cocue (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (86)

Barchester Wilsmere House Care Home Reviews (116)

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9.8

Barchester Wilsmere House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Natalia S (Wife of Resident) published on 28 August 2025 Submitted via Postal Card
Overall Experience

The care centre is efficiently managed. The staff are well trained, attentive and patient. The room is spacious enough, light and clean. My husband has established good rapport with the carers and has settled well from the first day at the centre. The nurses monitor the patient's condition well and talk to the relatives quite often.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking time to complete the review. Thank you for your feedback. We are continuously working on improving the experience of every resident in the care home.

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Review from Cynthia B (Friend of Resident) published on 11 August 2025 Submitted via Postal Card
Overall Experience
Friendly, caring staff. Many activities every day.

Plentiful lovely food.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking time to complete a review card. Thank you for your lovely feedback.

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Review from Sofija R (Respite Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

I spent two weeks at Wilsmere House rehabilitating after a partial knee replacement. I could not return home after surgery because I live alone and my house has a lot of stairs. During my stay at Wilsmere, everything was taken care of very professionally and I was treated with an enormous amount of genuine kindness by everybody. I was therefore able to fully concentrate on my physio exercises and my recovery was much quicker than expected. My other knee replacement is due in several months and I am looking forward to another two-week stay at the Wilsmere.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you so much for your kind review. We are looking forward to support you with recovery in a couple of months.

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Review from Tara B (Sister of Resident) published on 4 June 2025 Submitted via Website
Overall Experience
My brother is receiving exceptional care in the Brookshill Unit. Every single member of staff I have met have been very caring and supportive. They made us feel extremely welcome from the moment we first came to look around. The first person I met was the manager who greeted us with a smile and made us feel at ease immediately.
Nothing is too much trouble and they go above and beyond to help. My brother is terminally ill and it gives us great comfort knowing how well he is treated and cared for.
I can't fully put into words what a difference the care they give makes to him on a daily basis. The surroundings are lovely and feel like home.

It's always a lovely atmosphere when you come in and staff always seem happy to see you and have a chat. Couldn't ask for anything better.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Dear Tara, thank you for your review and for your kind words. At Wilsmere House we are trying to provide our residents with the best quality of care and to make sure they are treated with dignity and respect. Thank you for your review!

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Review from Rosemary B (Wife of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

A wonderful place to be in, staff are wonderful to be with, very pleasant, happy to work with. My hubby is very happy and comfortable, he is enjoying his life.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from Victor R (Uncle of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
My nephew has been a resident since December 2024.
I have visited him a few times and here are my observations so far:
- Very warm and welcoming. Well-decorated and spotlessly clean.
- Staff seem to have a real spring in their step, happy and can't do enough to help.
- Nursing staff and carers are excellent.
- Admin/Reception Manager was my first point of contact when I emailed in. She created a very favourable first impression and is solution-oriented.
- Positive culture must come from Leadership and Management teams.

Hands-down the best care home I have visited.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from T W (Son of Resident) published on 18 December 2024 Submitted via Postal Card
Overall Experience

Very impressed with the way my mother has been cared for. The staff and management are first-class. The home is very clean and run professionally.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from X D (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card
Overall Experience
I just want to ensure a nurse, in particular, gets the acknowledgement she deserves. She has been an amazing nurse to my father and works with attention to detail. She is kind, compassionate and extremely caring.
We could not thank her enough for her work with my father. Although my father cannot communicate, we have noticed he is relaxed when the nurse does his oral care.
Huge shout out to another member of staff, in particular, too - she is absolutely brilliant.

My ratings are a reflection of the home in general.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from Sandra A (Friend of Resident) published on 5 August 2024 Submitted via Postal Card
Overall Experience

A well-organised and well-run organisation. My friend seems to be well looked after and is very happy being a resident. The entertainment is extremely good. The staff are very caring.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from John M (Brother of Resident) published on 17 July 2024 Submitted via Website
Overall Experience
I cannot praise all the staff in Kenton Ward, Wilsmere House enough. They have looked after my brother for many, many years and nothing is too much for them. The ward manager is excellent (as are all the staff) and her communication skills are fantastic. She goes the extra mile to answer my queries, even on her days off!

I have had dealings with another care home regarding another family member. On the face of it appeared to be a 5-star hotel however when it came to comparing the staff it was no contest. At the end of the day, it is all about the care and compassion of the staff and the staff in Wilsmere House have that in abundance. I should also mention the staff in the reception, the office support, and the senior management team. They have always been helpful and very professional and again are a credit to the organisation.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from Ankar A (Son of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience

The carers are always willing to help if further assistance is required. Friendly and welcoming although I believe they do not have the time to properly ensure each resident is comfortable every minute. Hence, they would benefit with additional staff.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.

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Review from E D (Wife of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident.

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Review from J H (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card
Overall Experience
I cannot thank all the staff enough for the great care they gave my dad. Nothing was too much trouble. Not only did they care for Dad, but cared for my mum, my husband and myself, making sure we were ok and coping.
The staff would regularly check on Dad, and when he eventually had to stay in bed, they took care of all his needs.

We were kept up to date on all Dad's care and any changes that may have needed to be made.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.

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No Rating
Review from A D (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card
Overall Experience

I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of the activities. My mum's persoanl care is done excellently as I like it done. My mum always looks well groomed and well dressed and well turned out.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.

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Treated with Dignity
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Review from A W (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes caring more challenging. The activities co-ordinators always see that Mum is involved and there is attention paid to her as an individual.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members

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Review from B H (Friend of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and family throughout this unit.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members.

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No Rating
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Review from P B (Daughter of Resident) published on 6 September 2023 Submitted via Website
Overall Experience

The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.

Facilities
Care / Support
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Treated with Dignity
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No Rating
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Review from N S (Daughter of Resident) published on 10 August 2023 Submitted via Website
Overall Experience
My mother has resided at Wilsmere Care Home since January 2023. My family and I have been extremely impressed by the care and professional nursing treatment she has received since this has become her home. The staff are very friendly and engaging and Mum who is fortunately still very lucid and bright has nothing but praise for everybody involved in her care. Whenever I visit Mum, the nurse on duty, in particular, is always very informative about her progress or any issues she may have.

When my brothers and I leave Mum to go home we are all happy that she is in a very safe environment. Recently when she had to go to hospital briefly she was very keen to get back to Wilsmere House and 'see her chums'. I think that speaks volumes.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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No Rating
Review from Joanna S (Friend of Resident) published on 11 July 2023 Submitted via Website
Overall Experience

I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Carlos F (Friend of Resident) published on 4 July 2023 Submitted via Website
Overall Experience
What a great care home, very good help towards the people that are in the care.
I would recommend the home to others in need.
My friend has been in the home as a patient for a year always smiling and happy.

We always take him out.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (2)

News
  • 04 Mar 2025

    Today I visited the local Towns womens Guild who were holding their Annual General Meeting . Our Head chef had baked delicious cupcakes for the ladies, so as I popped...

  • 28 Feb 2025

    Our Resident is enjoying some quality time with his mother who has come from Turkey to spend some time with him . His mother was overwhelmed seeing her son after...

  • 09 Feb 2025

    ?? Rewarding Excellence ?? We surprised our Care Assistant Nina with some chocolates today to thank her for the fantastic wellbeing records she produces, alongside the dedication she shows everyday...

Upcoming Events

Awards / Recognitions (60)

Accreditations

There are no accreditations posted yet for Barchester Wilsmere House Care Home.

Meet the Team (11)

Liliana Cocue
Liliana CocueJob Title:General ManagerJoined: 2004

Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last 10 years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents.

Mark Bird
Mark BirdJob Title:Regional DirectorJoined: 2025

Mark recently joined the South East Region as Regional Director.

Melisa Findlay
Melisa FindlayJob Title:Home AdministratorJoined: 2021

I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General Manager, supporting with our admissions to the home, recruitment and Payroll. I am also the home's Wellbeing Champion. I really enjoy my role as no 2 days are the same.

Alisha Thokar
Alisha ThokarJob Title:Admin AssistantJoined: 2022

I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also worked at the weekends as the Admin Assistant since 2023 and recently became a full time member of the Admin team. You will find me at reception greeting visitors to the home. I also support the Home Administrator with invoicing and recruitment.

Aylin Yemendzhieva – Singh
Aylin Yemendzhieva – SinghJob Title:Clinical LeadJoined: 2014
With strong foundations in both hospital and social care settings, I have been dedicated to delivering high quality care since joining Barchester Health Care in 2014. Over the years, I have held various roles, including in management, which have enriched my leadership skills and deepen my understanding of person centred care.

As a Clinical Lead at Wilsmere House I am committed to ensuring excellence in clinical practice and supporting our team in creating a safe, compassionate and nurturing environment for our residents.

Carina Pereira
Carina PereiraJob Title:Head of UnitJoined: 2013

Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion. Delivering the highest standards of care is Carina's priority and last year, Carina was a finalist at the National Care Awards for Nurse of the Year.

Uzma Gill
Uzma GillJob Title:Head of UnitJoined: 2009

I have been at Wilsmere House since 2009 and am the Head of Unit on our High Dependency community. We care for young people with complex needs.

Sam Songire
Sam SongireJob Title:Activity Co-ordinatorJoined: 2026

I recently joined Wilsmere House as Activity Coordinator, supporting residents' wellbeing through meaningful activities, inclusive engagement, and person-centred programme delivery.

Throughout my career, I have gained extensive experience in cultural leadership, community engagement, event management, safeguarding, programme delivery, workshop facilitation, and creative direction. My passion lies in bringing people together through dance, music, and the performing arts while creating opportunities that encourage confidence, well-being, creativity, and cultural connection.

Jibin Joseph Kalloor
Jibin Joseph KalloorJob Title:Head ChefJoined: 2023

Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.

Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.

The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere House their home.

Matthew Joseph
Matthew JosephJob Title:Head Of MaintenanceJoined: 2023

Matthew joined Wilsmere House in 2023 as our Head of Maintenance. Matthew comes with years of experience working in care homes and has been working very hard with upgrading our facilities.

Raluca Rosculet
Raluca RosculetJob Title:PhysiotherapistJoined: 2015
My name is Raluca and I’m a Senior Physiotherapist with over 15 years of experience, 10 of which I’ve proudly dedicated to Barchester. With a BSc and MSc in Physiotherapy, and a background in both hospital and care settings, I’ve found my true calling here—where care is personal, continuous, and deeply meaningful.
I’ve worked with a wide range of neurological conditions, including stroke, Parkinson’s, multiple sclerosis, brain injury, etc. Personally, brain fascinates me—it challenges and inspires me every day! My passion for helping people regain independence is grounded not just in clinical expertise, but in compassion, teamwork, and connection.
I’m grateful to Barchester for supporting my growth, including through their Team Leadership Programme, which strengthened my ability to lead with empathy and purpose. Their values truly align with my own—placing people first, working together, and striving for excellence.

I live by the principle: ‘Love and do what you want.’ As a paradox, true love for what you do means acting with integrity, always doing what’s best without any expectations—not just for yourself, but for the people around you. In a team-driven environment like ours, that’s what makes the difference!

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