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- Barchester Wilsmere House Care Home







Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .
The...
Care Provided by Barchester Wilsmere House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Wilsmere House Care Home for full pricing details and T&Cs.
Contact Barchester Wilsmere House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Georgeta Cocue (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
Room Information
- Single Rooms (86)
Barchester Wilsmere House Care Home Reviews (116)
Barchester Wilsmere House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Wilsmere House Care Home has 116 reviews.
The staff have always been so caring and thoughtful and have always worked so hard to make my mother (and us) comfortable. We have been so impressed with the love of service and care she has received and are so grateful to all the staff at Wilsmere for their excellent care, understanding and support.
Thank you for your lovely review. We are pleased that you are impressed with the care your Mother receives. I will pass on your comments to the team.
The environment is quite decent.
Thank you for your lovely review, I will pass on your comments to the team.
I have been visiting my mother in the care home for the last two and a half years and the care has been excellent throughout.
Thank you so much for your lovely words; the staff will really appreciate your feedback.
Everything runs smoothly. All good.
Thank you for your lovely review. We are pleased to hear your feedback and that you do find everything is good for your relative and yourself.
Everyone is so kind and caring.
Thank you so much for your lovely words; the staff will really appreciate your feedback.
The staff at Wilsmere House Care Centre is really excellent and supportive.
Thank you so much for your lovely words, the staff will really appreciate your feedback.
Staff are excellent and good care for my mum.
Thank you for a great review. We are pleased that you find the staff are excellent and are providing good care to your mum. I shall pass your kind comments onto the team, they will really appreciate hearing this. Take care and hope to see you soon.
Everyone very friendly, caring and supporting.
Thank you for your great review, we are pleased that you find everyone very friendly, caring and supportive at Wilsmere House. I will ensure to pass on your lovely comments to the team. We look forward to seeing you at Wilsmere House once visits will be allowed. Take Care.
My partner has been in this home for a long time. Trying to educate the staff in the importance of oral hygiene has been a constant and ongoing battle! Just because he is disabled, staff seem to think he no longer needs to clean his teeth.
A nice clean care home with friendly and efficient staff and carers.
Thank you for your kind comments. We are pleased to hear that you rated us "Excellent for Staff and Care/Support ". The staff are passionate about delivering a high level of service to our Residents. We will pass on your kind comments onto the staff, we do appreciate you taking time to complete and submitting the review.
Wilsmere House presents a very good first impression. The staff are friendly, cheery and are always willing to help. The care environment is excellent and you are soon reassured that it is a safe place for your loved ones to be looked after. It is a very homely and cheerful house and everyone has time for the residents. I would certainly be happy to live there myself.
Thank you for your kind words. We are pleased that you find the home a safe place for your brother and that he is being looked after. Our staff will definitely be happy to read what you wrote. We look forward to seeing you, hopefully soon.
Staff in general in all areas are friendly, caring and make visitors feel very welcome and comfortable. On Whitegate ward, I feel staff are particularly caring with regard to all residents, treating them as individuals and getting to understand their specific needs. Staff work extremely hard at all times and always have a friendly and positive attitude. We feel we are very lucky to have this quality of care.
Thank you for your kind words. We are pleased that you feel welcome and comfortable when you visit your Mum at Wilsmere House. The Staff do work really hard to ensure that all their Residents are treated as individuals and it is lovely for our staff to be able to read your positive and uplifting review.
During the CoronaVirus, I have been informed on a regular basis of decisions and plans for my mother's needs. Very happy she is resident here.
Thank you for a wonderful review. It is a pleasure to have your Mum living with us for nearly two years at Wilsmere House. We will pass your lovely comments onto all the team. We are too very happy to have Mum living with us. Hope to see you soon. Take Care.
Wilsmere House is a very welcoming place. it has recently been redecorated to a high standard. All the care staff are hard-working and treat the residents with respect and dignity. Management are very approachable and deal with queries promptly. The home appears well managed and my family is very grateful for all the care my Father receives. I would recommend this home to anyone.
Thank you Anne for your kind words regarding the Wilsmere House and our Team. I will pass your lovely comments onto the care staff.
When he became very sick the care and commitment of the staff were excellent. My relative loved the home and it held a happy memory for him when he, unfortunately, had to return to hospital.
The clinical care in the home needs to be commended and built on as this was the only home I found that understood liver failure.
I will be eternally grateful for the care and understanding the staff showed us. Thank you.
I have not stayed at Wilsmere Care Home but have visited on many occasions. The staff are very caring and seem very happy. I have had many meals there and the food was excellent. A place to be recommended.
My mother has been resident for 4.5 years and has been consistently treated with kindness and professionalism by her carers despite some changes of staff over the years.
The home is undergoing a major renovation at present which should enhance the environment for the residents when completed.
The quality of entertainments for the residents is good with new multicultural themed events reflecting the diversity of the residents introduced this year.
My brother has been a resident for five years and five months. He has been looked after with great care and attention for which we are really appreciative. Big thanks are due to all the staff who have been involved with his care.
The ability to get tea and coffee at any time is welcome. The administrator seems to know each resident by name and nothing is ever too much trouble. I like the fact that the manager makes herself available and is visible and that visiting is permitted 24/7 - signs of a well-managed home.
He is in a very poor state with multiple health issues.
However, he always looks well cared for when I visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (2)
- 04 Mar 2025
Today I visited the local Towns womens Guild who were holding their Annual General Meeting . Our Head chef had baked delicious cupcakes for the ladies, so as I popped...
- 28 Feb 2025
Our Resident is enjoying some quality time with his mother who has come from Turkey to spend some time with him . His mother was overwhelmed seeing her son after...
- 09 Feb 2025
?? Rewarding Excellence ?? We surprised our Care Assistant Nina with some chocolates today to thank her for the fantastic wellbeing records she produces, alongside the dedication she shows everyday...
- 19 Aug 2026Organiser: Barchester Wilsmere House Care Home
- 27 Aug 2026Organiser: Barchester Wilsmere House Care Home
Awards / Recognitions (60)
- 11 Aug 2026Recipient: Barchester Wilsmere House Care Home
- 26 Jul 2026Recipient: Barchester Wilsmere House Care Home
- 24 Jul 2026Recipient: Barchester Wilsmere House Care Home
Accreditations
There are no accreditations posted yet for Barchester Wilsmere House Care Home.
Meet the Team (11)

Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last 10 years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents.

Mark recently joined the South East Region as Regional Director.

I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General Manager, supporting with our admissions to the home, recruitment and Payroll. I am also the home's Wellbeing Champion. I really enjoy my role as no 2 days are the same.

I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also worked at the weekends as the Admin Assistant since 2023 and recently became a full time member of the Admin team. You will find me at reception greeting visitors to the home. I also support the Home Administrator with invoicing and recruitment.

As a Clinical Lead at Wilsmere House I am committed to ensuring excellence in clinical practice and supporting our team in creating a safe, compassionate and nurturing environment for our residents.

Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion. Delivering the highest standards of care is Carina's priority and last year, Carina was a finalist at the National Care Awards for Nurse of the Year.

I have been at Wilsmere House since 2009 and am the Head of Unit on our High Dependency community. We care for young people with complex needs.

I recently joined Wilsmere House as Activity Coordinator, supporting residents' wellbeing through meaningful activities, inclusive engagement, and person-centred programme delivery.
Throughout my career, I have gained extensive experience in cultural leadership, community engagement, event management, safeguarding, programme delivery, workshop facilitation, and creative direction. My passion lies in bringing people together through dance, music, and the performing arts while creating opportunities that encourage confidence, well-being, creativity, and cultural connection.

Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.
Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.
The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere House their home.

Matthew joined Wilsmere House in 2023 as our Head of Maintenance. Matthew comes with years of experience working in care homes and has been working very hard with upgrading our facilities.

I’ve worked with a wide range of neurological conditions, including stroke, Parkinson’s, multiple sclerosis, brain injury, etc. Personally, brain fascinates me—it challenges and inspires me every day! My passion for helping people regain independence is grounded not just in clinical expertise, but in compassion, teamwork, and connection.
I’m grateful to Barchester for supporting my growth, including through their Team Leadership Programme, which strengthened my ability to lead with empathy and purpose. Their values truly align with my own—placing people first, working together, and striving for excellence.
I live by the principle: ‘Love and do what you want.’ As a paradox, true love for what you do means acting with integrity, always doing what’s best without any expectations—not just for yourself, but for the people around you. In a team-driven environment like ours, that’s what makes the difference!
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