Barchester Wilsmere House Care Home

Wilsmere Drive, Harrow Weald, Harrow HA3 6UB
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9.6 95 Reviews
  • Barchester Wilsmere House Care Home, Harrow
Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .

The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen ,Conservatory with patio area and a caffe providing refreshments throughout the day . Wilsmere House Care Home also has beautiful gardens with patios and tastefully decorated en-suite bedrooms. The home has free wifi throughout the home .

Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests. The home has two minibuses and residents go out every week either to the local shopping centre , garden centres , Parks and attending weekly community meetings .

The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2004

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Wilsmere House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgeta Cocue (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (86)

Barchester Wilsmere House Care Home Reviews (95)

Total of 95, showing 61-80
9.6

Barchester Wilsmere House Care Home has a Review Score of 9.6 (9.642) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 95 reviews.

Overall Experience

  • 72
  • 18
  • 3
  • 1
  • 1

Date Published

95
4
7
16
79
Overall Experience  Overall Experience 4.0 out of 5

Thank you very much for your kindness!

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Overall Experience  Overall Experience 4.0 out of 5

The review was calm and good and informative.
It was carried out in a friendly way.
This helped me to understand the quality of care my son is getting.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Wilsmere House since March 2017. Throughout her residence she was extremely well cared for, always looked relaxed, clean and smart. Unfortunately, mum lost her battle with her illness in August and the home was excellent with her end of life care. They kept the family well
informed and involved. Mum passed away peacefully in no pain or distress with my sister and I. Mum was supported well and unobtrusively by the lovely, caring staff and we have been advised and supported by the home, following her passing.

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Overall Experience  Overall Experience 5.0 out of 5

Mum had been in another home but it was closing down. As mum was moving to an unknown home I had concerns of what it would be like. I found all the staff to be very proficient and caring from the nurse who was with mum when she passed away 2 hours before we could get to the home and to one member of
staff whose support and outside the box help were beyond words.

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Overall Experience  Overall Experience 4.0 out of 5

Mum came into Wilsmere just over two years ago. She has always been treated with warmth, dignity and respect.
Although mum had dementia, she was content and settled at Wilsmere and felt at home.
I am very grateful to all the staff for their kindness and dedication.

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Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted in July 2017, she is cared and looked after extremely well according to her needs. She is kept clean, clothes are washed regularly. Her room and bed covers regularly changed.
I would fully recommend Wilsmere House as the staff are so caring, friendly and compassionate to my sister.
She is in a home from home. Excellent.

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Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered the home we were made to feel very welcome and felt assured that my godfather would be well looked after.
The staff were always friendly and really cared for the residents, rather than just being a job.
I would recommend Barchester Wilsmere whole-heartedly.

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Overall Experience  Overall Experience 4.0 out of 5

Very good quality of care. The nurses and all the carers continue to surpass my wildest hopes in their care for my very difficult mother.

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Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone who needed one because they looked after my brother to a very high standard from start to finish.
The staff were very loving and caring towards their patients, and their relatives.
They were always there when you needed them, they know their jobs and they
all did it well without any complaints from the staff or me.
Even in my brothers last days, they knew what they were doing and done it professionally when we as a family were all over the place.
At the end, my brother went peacefully with dignity and respect and I can't thank the staff at Wilsmere House enough for all that they did.
Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We always had a beautiful welcome from staff, when we visited accompanied with an update on the resident's progress and stated of health.
When we had any queries, they were addressed immediately.
It would be unfair of me to name any one member of staff as they all contribute to make the resident we
visit as comfortable as possible.

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Overall Experience  Overall Experience 5.0 out of 5

Sadly, our family friend passed away just over a week after moving to Wilsmere. However, during his brief stay there, the staff could not have been more caring and attentive towards him, making sure he was comfortable and content. Their support to us as visitors was also outstanding - compassionate
and supportive. We would not hesitate to recommend Wilsmere.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident here for the past four years, nursing staff and carers have been excellent I could not have asked for more. Thank you to you all for your kindness over the past four years.

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Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a care home, either for respite care or a permanent resident, you won't find better care. All the staff go to great lengths to ensure both resident and family are happy at all times.

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Overall Experience  Overall Experience 5.0 out of 5

Pleasant surroundings, friendly, helpful staff. Facilities to cater for everyone and a great effort made in any case to meet all my sister's needs.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff are all extremely friendly and very helpful. Nothing is too much trouble.

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Overall Experience  Overall Experience 2.0 out of 5

Daily care is average, but there is a staffing shortage, and very often the standards of living for residents is poor. For example 1) the resident will be sitting in their stool for 2 hours (which can lead to skin problems) and 2) residents are gathered in a corridor together with nothing to do, because
there needs to be a staff attendant on them in other spaces, like the TV room or in the garden. I would only recommend here if there is a lot of family support.

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Overall Experience  Overall Experience 5.0 out of 5

Everybody here has been kind, understanding caring and friendly. They are all like one big happy family. The food was excellent and there was not one unhappy resident!
If my mother has to stay in a care home again it MUST be this one as I know she will be safe and well looked after.
Thank you to everyone
who looked after her.

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful, clean, attractive home. Excellent nurses and carers.


I feel my mum is safe and well looked after.

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Overall Experience  Overall Experience 3.0 out of 5

In what is a difficult situation, the staff have been extremely kind, thoughtful and caring. Thank you.

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Overall Experience  Overall Experience 3.0 out of 5

Overall, satisfactory/good.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Barchester Wilsmere House Care Home is calculated as follows: ( (129 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.93 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 16 Positive Reviews ÷ 17.2 = 0.93

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (50)

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Meet the Team (14)

Liliana

Liliana Cocue

Job Title: General Manager

Joined: 2004

Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last 10 years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents.

Laxmi

Laxmi Gurung

Job Title: Clinical Deputy Manager

Joined: 2013

Laxmi joined Wilsmere House in 2013, working as Head of Unit on our High Dependency community, she is now our clinical Deputy Manager, offering clinical support to the General Manager and nurses.

Melisa

Melisa Findlay

Job Title: Home Administrator

Joined: 2021

I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General Manager, supporting with our admissions to the home, recruitment and Payroll. I am also the home's Wellbeing Champion. I really enjoy my role as no 2 days are the same.

Alisha

Alisha Thokar

Job Title: Admin Assistant

Joined: 2022

I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also worked at the weekends as the Admin Assistant since 2023 and recently became a full time member of the Admin team. You will find me at reception greeting visitors to the home. I also support the Home Administrator with invoicing and recruitment.

Aylin

Aylin Yemendzhieva – Singh

Job Title: Clinical Lead

Joined: 2014

With strong foundations in both hospital and social care settings, I have been dedicated to delivering high quality care since joining Barchester Health Care in 2014. Over the years, I have held various roles, including in management, which have enriched my leadership skills and deepen my understanding of person centred care.
As a Clinical Lead at Wilsmere House I am committed to ensuring excellence in clinical practice and supporting our team in creating a safe, compassionate and nurturing environment for our residents.

Carina

Carina Pereira

Job Title: Head of Unit

Joined: 2013

Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion. Delivering the highest standards of care is Carina's priority and last year, Carina was a finalist at the National Care Awards for Nurse of the Year.

Uzma

Uzma Gill

Job Title: Head of Unit

Joined: 2009

I have been at Wilsmere House since 2009 and am the Head of Unit on our High Dependency community. We care for young people with complex needs.

Jarek

Jarek Dragon

Job Title: Care Practitioner

Joined: 2007

I started as a care assistant in 2007 then I went on the Barchester Care Practitioner programme. I have recently gained my NMC pin and am now working as Registered Nurse. It is a role I really enjoy.

Jibin

Jibin Joseph Kalloor

Job Title: Head Chef

Joined: 2023

Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.


Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.


The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere House their home.

Matthew

Matthew Joseph

Job Title: Head Of Maintenance

Joined: 2023

Matthew joined Wilsmere House in 2023 as our Head of Maintenance. Matthew comes with years of experience working in care homes and has been working very hard with upgrading our facilities.

Raluca

Raluca Rosculet

Job Title: Physiotherapist

Joined: 2015

My name is Raluca and I’m a Senior Physiotherapist with over 15 years of experience, 10 of which I’ve proudly dedicated to Barchester. With a BSc and MSc in Physiotherapy, and a background in both hospital and care settings, I’ve found my true calling here—where care is personal, continuous, and deeply meaningful.
I’ve worked with a wide range of neurological conditions, including stroke, Parkinson’s, multiple sclerosis, brain injury, etc. Personally, brain fascinates me—it challenges and inspires me every day! My passion for helping people regain independence is grounded not just in clinical expertise, but in compassion, teamwork, and connection.
I’m grateful to Barchester for supporting my growth, including through their Team Leadership Programme, which strengthened my ability to lead with empathy and purpose. Their values truly align with my own—placing people first, working together, and striving for excellence.
I live by the principle: ‘Love and do what you want.’ As a paradox, true love for what you do means acting with integrity, always doing what’s best without any expectations—not just for yourself, but for the people around you. In a team-driven environment like ours, that’s what makes the difference!

Dahaniya

Dahaniya Ashith

Job Title: Physiotherapy Assistant

Joined: 2024

Hello! My name is Dahaniya Ashith, and I am a registered Physiotherapist working as an Assistant Physiotherapist at Wilsmere House.
I am especially interested in neurorehabilitation and I am passionate about helping residents regain their mobility and strength. I work closely with our lead physiotherapist to support patient recovery and well-being. I believe in patient-centred and compassionate care. I am excited to be a part of this team.

Mohamud

Mohamud Abdulle

Job Title: Care Assistant /Speak Up Champion

Joined: 2020

Mohamud has been working at Wilsmere House for 5 years. Mohamud cares for Residents in our High Dependency community and is also our Speak Up Champion.

Janine

Janine Lamont

Job Title: Activity Co-Ordinator

Joined: 2025

Hello my name is Janine and I have recently joined Wilsmere House as the Activity Co-Ordinator. I am looking forward to supporting our residents from each community to provide stimulating and interactive activities in their home environment. My specialities are art, talking and music therapy.

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