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- Barchester Wilsmere House Care Home







Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .
The...
Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .
The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen ,Conservatory with patio area and a caffe providing refreshments throughout the day . Wilsmere House Care Home also has beautiful gardens with patios and tastefully decorated en-suite bedrooms. The home has free wifi throughout the home .
Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests. The home has two minibuses and residents go out every week either to the local shopping centre , garden centres , Parks and attending weekly community meetings .
The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.
Care Provided by Barchester Wilsmere House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Barchester Wilsmere House Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Wilsmere House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Georgeta Cocue (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
Room Information
- Single Rooms (86)
Barchester Wilsmere House Care Home Reviews (125)
Barchester Wilsmere House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 37 reviews in the last 2 years.
Over all time Barchester Wilsmere House Care Home has 125 reviews.
Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident.
Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident.
The staff would regularly check on Dad, and when he eventually had to stay in bed,...
The staff would regularly check on Dad, and when he eventually had to stay in bed, they took care of all his needs.
We were kept up to date on all Dad's care and any changes that may have needed to be made.
thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.
I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of...
I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of the activities. My mum's persoanl care is done excellently as I like it done. My mum always looks well groomed and well dressed and well turned out.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.
Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes...
Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes caring more challenging. The activities co-ordinators always see that Mum is involved and there is attention paid to her as an individual.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members
On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and...
On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and family throughout this unit.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members.
The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back.
The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
My mother has resided at Wilsmere Care Home since January 2023. My family and I have been extremely impressed by the care and professional nursing treatment she has received since this has become her home. The staff are very friendly and engaging and Mum who is fortunately still very lucid and...
When my brothers and I leave Mum to go home we are all happy that she is in a very safe environment. Recently when she had to go to hospital briefly she was very keen to get back to Wilsmere House and 'see her chums'. I think that speaks volumes.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too.
I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
I would recommend the home to others in need.
My friend has been in the home as a patient for a year always smiling and happy.
We always take him out.
I would recommend the home to others in need.
My friend has been in the home as a patient for a year always smiling and happy.
We always take him out.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
My husband had been in Kenton Unit for the past 6 and a half years and I can say thank you to all the lovely staff who look after my husband, and the lovely unit manager who keeps me updated at all times.
My husband had been in Kenton Unit for the past 6 and a half years and I can say thank you to all the lovely staff who look after my husband, and the lovely unit manager who keeps me updated at all times.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
My elderly friend was a resident for about seven months. She was really happy there from the beginning and loved the social side. All the staff were so friendly and helpful not just to the resident but to all the visitors too. Thank you all.
My elderly friend was a resident for about seven months. She was really happy there from the beginning and loved the social side. All the staff were so friendly and helpful not just to the resident but to all the visitors too. Thank you all.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
Management, nurses and other staff are all brilliant, very friendly and helpful. Nothing is too much trouble. I wouldn't hesitate to recommend Wilsmere House to anyone in need of a fantastic care home.
Management, nurses and other staff are all brilliant, very friendly and helpful. Nothing is too much trouble. I wouldn't hesitate to recommend Wilsmere House to anyone in need of a fantastic care home.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
I visited many care homes before I came to Wilsmere House. Wilsmere House is by far the best car home. The management, staff and nurses are fantastic. I would strongly recommend Wilsmere House to everyone. Your loved ones will be very happy here. First class.
I visited many care homes before I came to Wilsmere House. Wilsmere House is by far the best car home. The management, staff and nurses are fantastic. I would strongly recommend Wilsmere House to everyone. Your loved ones will be very happy here. First class.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
My husband has been a resident in Wilsmere, Whitegate Ward for nearly six years and receives total care day and night. All the staff are calm, unhurried, kind, reassuring, gentle, warm and friendly always and this extends to the visiting family members also. I have great peace of mind knowing that...
I cannot praise Wilsmere highly enough. The residents are indeed fortunate to be looked after with such care and dignity.
Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.
While some of the nurses are switched on and caring, others are not. I don't feel Dad is consistently well looked after. I'm not allowed to post 'specific incidents of negligence', so will have to leave it at that. Mum is constantly worried about him and how he's being looked after. She doesn't...
While some of the nurses are switched on and caring, others are not. I don't feel Dad is consistently well looked after. I'm not allowed to post 'specific incidents of negligence', so will have to leave it at that. Mum is constantly worried about him and how he's being looked after. She doesn't need this stress. There have also been issues with the finance department and the communication is poor.
At Barchester we value all feedback and comments made to us so we can continuously improve our service and we thank you for taking the time to write a review. We do understand some concerns were raised with the home relating to finance and a response was shared in November 2022 if you...
Dear Alan,At Barchester we value all feedback and comments made to us so we can continuously improve our service and we thank you for taking the time to write a review. We do understand some concerns were raised with the home relating to finance and a response was shared in November 2022 if you feel there are outstanding questions please do let us know so we can look into these. We would really like to talk to you more about your concerns around Dad’s care and the communication within the home, please email us on feedback@barchester.com for further support.
Kind Regards,
I have no hesitation in recommending Wilsmere House Care Home to anyone looking for exceptional care for their loved one or, indeed, for themselves. My husband has complex care needs and has received care over and above expectations. The physiotherapy team have gone out of their way to improve his...
I have no hesitation in recommending Wilsmere House Care Home to anyone looking for exceptional care for their loved one or, indeed, for themselves. My husband has complex care needs and has received care over and above expectations. The physiotherapy team have gone out of their way to improve his mobility and where this was limited they have sourced the right equipment to enable his mobility and improve his symptoms were relieved.
Thank you for taking time to complete the review. We are pleased to hear that our Physiotherapy team have improved your husband's mobility. We shall pass on your lovely comments to the team.
From the moment my husband arrived at the place he has been treated with dignity and respect. I see the genuine love and care given by the nurses and carers to each resident and I am touched by the devotion and care given to each resident. I am here every day and I observed everything they do. You...
From the moment my husband arrived at the place he has been treated with dignity and respect. I see the genuine love and care given by the nurses and carers to each resident and I am touched by the devotion and care given to each resident. I am here every day and I observed everything they do. You can't expect perfection in everything but what we are getting from Barchester Wilsmere House Care Home gives me a good night's sleep each night. Communication is clear and transparent and we appreciate everything they are doing. Thank you!
Thank you for taking the time to complete this lovely review, we shall pass your comments on to the team.
When my son went into Wilsmere House, I was devastated and worried about how he would be looked after; thank god I was so wrong. The staff are friendly, professional, kind and informative, and they are an extended family now. One lady absolutely looks after him; he’s always clean and happy. I truly...
When my son went into Wilsmere House, I was devastated and worried about how he would be looked after; thank god I was so wrong. The staff are friendly, professional, kind and informative, and they are an extended family now. One lady absolutely looks after him; he’s always clean and happy. I truly can’t fault this home. I’m so relieved and can relax knowing the care he’s getting.
Thank you for taking the time to complete this lovely review; we shall pass on your comments to the team.
My brother is extremely well looked after. He is happy and never complains. The staff are kind and helpful to him. I am grateful.
My brother is extremely well looked after. He is happy and never complains. The staff are kind and helpful to him. I am grateful.
Thank you for your lovely comments. We are pleased that you and your brother are happy with the care at Wilsmere House. We will pass on your kind comments to the team.
After trying out several homes, my brother arrived at Brookfield unit, Wilsmere House, a difficult and cantankerous character, who could have so easily riled the staff. Instead, the staff at Wilsmere, especially two members, took the time to get to know, understand him and his needs, and treated...
I always felt welcome, offered coffee or tea etc, and whether in person or on the phone, my questions and enquiries were addressed, calls returned, and I was always kept informed.
Choosing a care home is never the preferred option, but Wilsmere House eases the pressure.
Thank you very much for your lovely comments, I will ensure to pass them on to the staff on the Brookshill unit and the chef.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (4)
- 04 Mar 2025
Today I visited the local Towns womens Guild who were holding their Annual General Meeting . Our Head chef had baked delicious cupcakes for the ladies, so as I popped...
- 28 Feb 2025
Our Resident is enjoying some quality time with his mother who has come from Turkey to spend some time with him . His mother was overwhelmed seeing her son after...
- 09 Feb 2025
?? Rewarding Excellence ?? We surprised our Care Assistant Nina with some chocolates today to thank her for the fantastic wellbeing records she produces, alongside the dedication she shows everyday...
- 05 Oct 2026Organiser: Barchester Wilsmere House Care Home
- 06 Oct 2026Organiser: Barchester Wilsmere House Care Home
- 12 Oct 2026Organiser: Barchester Wilsmere House Care Home
Awards / Recognitions (60)
- 11 Aug 2026Recipient: Barchester Wilsmere House Care Home
- 26 Jul 2026Recipient: Barchester Wilsmere House Care Home
- 24 Jul 2026Recipient: Barchester Wilsmere House Care Home
Accreditations
There are no accreditations posted yet for Barchester Wilsmere House Care Home.
Meet the Team (11)

Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial...
Welcome to Wilsmere House my name is Liliana and I am the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last 10 years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents.

Mark recently joined the South East Region as Regional Director.

I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General...
I started at Wilsmere House in 2021 as the Admin Assistant and became the Home Administrator in January 2025. I work closely with the General Manager, supporting with our admissions to the home, recruitment and Payroll. I am also the home's Wellbeing Champion. I really enjoy my role as no 2 days are the same.

I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also...
I joined Wilsmere House as a Care Assistant in February 2022, caring for residents on our Memory Lane community which was really rewarding. I also worked at the weekends as the Admin Assistant since 2023 and recently became a full time member of the Admin team. You will find me at reception greeting visitors to the home. I also support the Home Administrator with invoicing and recruitment.

With strong foundations in both hospital and social care settings, I have been dedicated to delivering high quality care since joining Barchester...
With strong foundations in both hospital and social care settings, I have been dedicated to delivering high quality care since joining Barchester Health Care in 2014. Over the years, I have held various roles, including in management, which have enriched my leadership skills and deepen my understanding of person centred care.As a Clinical Lead at Wilsmere House I am committed to ensuring excellence in clinical practice and supporting our team in creating a safe, compassionate and nurturing environment for our residents.

Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion....
Carina has been working at Wilsmere House Care Home since 2013. She is Head of the unit in our Memory Lane community and also our Dementia Champion. Delivering the highest standards of care is Carina's priority and last year, Carina was a finalist at the National Care Awards for Nurse of the Year.

I have been at Wilsmere House since 2009 and am the Head of Unit on our High Dependency community. We care for young people with complex needs.

I recently joined Wilsmere House as Activity Coordinator, supporting residents' wellbeing through meaningful activities, inclusive engagement, and...
I recently joined Wilsmere House as Activity Coordinator, supporting residents' wellbeing through meaningful activities, inclusive engagement, and person-centred programme delivery.
Throughout my career, I have gained extensive experience in cultural leadership, community engagement, event management, safeguarding, programme delivery, workshop facilitation, and creative direction. My passion lies in bringing people together through dance, music, and the performing arts while creating opportunities that encourage confidence, well-being, creativity, and cultural connection.

Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the...
Hello, my name is Jibin and I am the Head Chef here at Wilsmere House. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.
Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.
The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere House their home.

Matthew joined Wilsmere House in 2023 as our Head of Maintenance. Matthew comes with years of experience working in care homes and has been working very hard with upgrading our facilities.

My name is Raluca and I’m a Senior Physiotherapist with over 15 years of experience, 10 of which I’ve proudly dedicated to Barchester. With a BSc and...
My name is Raluca and I’m a Senior Physiotherapist with over 15 years of experience, 10 of which I’ve proudly dedicated to Barchester. With a BSc and MSc in Physiotherapy, and a background in both hospital and care settings, I’ve found my true calling here—where care is personal, continuous, and deeply meaningful.I’ve worked with a wide range of neurological conditions, including stroke, Parkinson’s, multiple sclerosis, brain injury, etc. Personally, brain fascinates me—it challenges and inspires me every day! My passion for helping people regain independence is grounded not just in clinical expertise, but in compassion, teamwork, and connection.
I’m grateful to Barchester for supporting my growth, including through their Team Leadership Programme, which strengthened my ability to lead with empathy and purpose. Their values truly align with my own—placing people first, working together, and striving for excellence.
I live by the principle: ‘Love and do what you want.’ As a paradox, true love for what you do means acting with integrity, always doing what’s best without any expectations—not just for yourself, but for the people around you. In a team-driven environment like ours, that’s what makes the difference!
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