Addington Way, Oakley Road, Luton LU4 9GR
Capwell Grange has been purpose-built and designed to offer round-the-clock care and support for numerous complex needs. Short and long term care is provided for people living with dementia, Huntington's and Parkinson's as well as care for young physically disabled.
Capwell Grange provides a warm and welcoming environment and is situated close to the local amenities of Luton. All of its five houses are spacious and support a versatile lifestyle alongside high quality care, while the landscaped grounds and sensory garden provide a peaceful area to relax or socialise.
An extensive and varied menu is put together by the chef who gets to know individual tastes of each residents, without compromising on good health and nutrition.
There are many events and activities organised for residents’ benefit, as the home looks to keep all clients physically and emotionally stimulated.
Group: Bupa Care Homes
Person in charge: Sadie Porteous (General Manager)
Local Authority / Social Services: Luton Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 146 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Huntington's Disease
Single Rooms: 146
Rooms with ensuite WC: 146
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Capwell Grange Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Capwell Grange Care Home has a Review Score of 7.3 (7.335)
The Review Score of 7.3 (maximum of 10) for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Capwell Grange Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.301 for Capwell Grange Care Home is calculated as follows: ( (32 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 83 Ratings = 4.301
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.034 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 29.2 positive Reviews (146 registered maximum number of service users ÷ 5). 1 Reviews ÷ 29.2 Target = 0.034
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by A G (Wife of Resident) on Thursday 13 July 2017. Relates to July 2017.
Very pleased with all the staff who look after my husband. He is looked after well. They are very good with him. The family are pleased with the bathing and keeping him clean. Thank you very much all of you.
How likely would you be to recommend Capwell Grange Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Services Administrator at Capwell Grange Care Home responded to this review on 18 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Doreen B (Wife of Resident) on Thursday 30 June 2016. Relates to June 2016.
My husband is very well cared for, the staff are very friendly and helpful.
How likely would you be to recommend Capwell Grange Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Emily Wilson, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Michael R (Father of Resident) on Thursday 30 June 2016. Relates to June 2016.
Friendly home, caring staff always feel welcomed.
How likely would you be to recommend Capwell Grange Care Home? Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Peter (Son of Resident) on Friday 24 June 2016. Relates to June 2016.
The staff are kind, friendly and always helpful. I find the staff are always willing to help with any problems which occur eg. accompanying my mother to hospital, calling the doctor whenever necessary, letting me know if she has any problems.
How likely would you be to recommend Capwell Grange Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 24 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Bob S (Husband of Resident) on Thursday 10 December 2015.
My wife is settled in very well and seems to be content and happy in the environment. All services are excellent and the staff are very kind and she gets on with them all.
How likely would you be to recommend Capwell Grange Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Satisfactory
Review submitted from a Postal Card by D B (Husband of Resident) on Monday 23 November 2015. Relates to November 2015.
The environment is good. The staff are caring and competent. Food is very good.
How likely would you be to recommend Capwell Grange Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Marian R (Wife of Resident) on Friday 20 November 2015. Relates to November 2015.
My review covers 12 years. Initially, I was attracted to the home because of the cleanliness in the building and the friendly atmosphere. During my frequent visits over the years, both of these attributes remain.
I am encouraged to treat the home as my husband's second family home and he is a member of that family. The staff work extremely hard to look after the residents who all suffer with different forms of dementia. Their work is far from easy and yet they manage to smile despite the difficulties that they face day in day out.
How likely would you be to recommend Capwell Grange Care Home? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Capwell Grange Care Home
