Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR

Capwell Grange has been purpose-built and designed to offer round-the-clock care and support for numerous complex needs. Short and long-term care is provided for people living with dementia, Huntington's and Parkinson's as well as care for young physically disabled.

Capwell Grange provides a warm and welcoming environment and is situated close to the local amenities of Luton. All of its five houses are spacious and support a versatile lifestyle alongside high-quality care, while the landscaped grounds and sensory garden provide a peaceful area to relax or socialise.

An extensive and varied menu is put together by the chef who gets to know individual tastes of each Resident, without compromising good health and nutrition.

There are many events and activities organised for Residents’ benefit, as the home looks to keep all clients physically and emotionally stimulated.

Group: HC-One

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 146 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 146

Rooms with ensuite WC: 146

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Capwell Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Capwell Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Capwell Grange Care Home is calculated as follows: ( (204 Excellents x 5) + (119 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.788 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 29.2 positive Reviews (146 registered maximum number of service users ÷ 5). 23 Reviews ÷ 29.2 Target = 0.788

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Capwell Grange Care Home has a Review Score of 9.3 (9.317) from 30 Reviews


Average Ratings

  • Excellent
    19
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Capwell Grange Care Home?

  • Extremely LIKELY
    24
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Capwell Grange Care Home

  • Wife of Resident/Service User
    6
  • Husband of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Father of Resident/Service User
    3
  • more

Exceeded our expectations at Hartley House.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff in Capwell Grange, Mitre House are fantastic, very friendly, caring, always notify you with concerns of the resident. I wouldn't want any members in Mitre to leave as they really handle my mother with such great care and always smile and are very happy. I am very happy with her care and would like this to continue. The manager of the wing is very good at their job.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very good and excellent care and I am very pleased with everything. They look after my wife to my satisfaction. I cannot thank the staff enough at Hatley House.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Clean and tidy. Food ok. Observations, helpful staff.

How likely would you be to recommend Capwell Grange Care Home? Likely

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Average Rating:   4.7 out of 5

Staff are excellent at Hatley House in Capwell Grange. They are very helpful.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Although my husband has only been here a few weeks, we are very satisfied with his care. All the staff are friendly and approachable. He is well cared for and appears happy.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The only thing I can say is this place is in every way perfect. Friendly, helpful staff.
My son is very happy here.
I know he is in good hands, what more can I ask for.
Just to say thank you to all.
Only one thing I would be pleased about is if they could repair the light over his wash basin, I have asked a few times.
Thank you.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Clare Sheehan, Care Advisor at Capwell Grange Care Home responded to this review on 13 Mar 2018:

Hello,
Thank you for your lovely compliment regarding the care for your son at Capwell Grange. May I also apologise for the delay in the shower light being repaired. An electrician had to be called and this has now been repaired as discussed with you at our Resident and Relative meeting on Friday 9 March. Once again, thank you for bringing this to our attention and I will pass your compliments to the team at Capwell Grange.

I find the nurse team always polite, providing good care for my son.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has been at Capwell Grange Care Home for 3 months now. She came here for palliative care. Since she has been here, we have had no issues or problems.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

A quite good team, nurses and carers look after my daughter. The food is good the unit is kept clean at all times. Great environment with nice surroundings. A place where my daughter where safety and comfort is well monitored.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The team look after my mother in law very well. They are caring and compassionate and respect her giving her the dignity she deserves.

I commend their services and have huge respect for the work they do.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister came to Capwell Grange Care Home in the last part of 2012. We requested certain personal issues (shower twice a week and care by female staff only).

The staff at the home are extremely considerate and compassionate and make it very easy for the residents and their families to feel comfortable. It is a good place. Our family is very satisfied with the general ambience. We would recommend it without any qualms.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are lovely with Dad who can be challenging. I feel very secure knowing Dad is well looked after and safe. Overall I am very pleased with the care Dad receives.

How likely would you be to recommend Capwell Grange Care Home? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

Dad has been in the home since June '17. He has been treated very well and the staff are excellent. They are very good at dealing with his needs and has been a lot healthier and cleaner than he has been for a long while. The one concern I have is the cost of the care. The amount that dad is paid every month by self-funding residents is more than you would pay for a luxury hotel.

How likely would you be to recommend Capwell Grange Care Home? Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Capwell Grange Care Home responded to this review on 08 Mar 2018:

Thank you for the lovely compliment which I will share with the team. Regarding the concerns over the fees, this is a true reflection of care costs which include 24-hour nursing and care costs as well as laundry, meals and overhead costs. Please feel free to discuss with me at any time.

I am generally very pleased with the standard of care and kindness given to my dear wife. The staff seem to work hard to create a happy and friendly atmosphere for all the residents.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

Found staff kind, caring, very approachable and helpful at all times.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I think the carers are all very nice and kind and so are the nurses.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My brother is resident at Capwell Grange Care Home and he expresses his complete satisfaction in the way he is treated, both clinically and personal care. He now regards Capwell Grange Care Home as his home.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find my husband when I visit clean and tidy, well fed and his room clean and tidy. The staff are very friendly and welcoming. Nothing is too much trouble and they are very kind and patient with the residents.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Since my relative came to Capwell Grange Care Home she has received positive and good attention.

She and I are very satisfied and happy with the nursing care and the pleasant staff.

How likely would you be to recommend Capwell Grange Care Home? Likely

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Average Rating:   4 out of 5

Staff helpful, supportive and caring. We are always kept up to date with my brothers progress. If any problems arise, we are contacted promptly.

Nurses and support staff are very helpful with my brother, The unit manager excels, he is very caring and supportive.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very helpful with my brother.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father spent his last 6 weeks here. The home is exceptional, the staff go above and beyond the daily duties. We were welcomed any time of day or night and they kept us informed with everything. Would highly recommend this home I am so pleased my father had his last few weeks there. It gives me a bit of peace of mind.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with all the staff who look after my husband. He is looked after well. They are very good with him. The family are pleased with the bathing and keeping him clean. Thank you very much all of you.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Capwell Grange Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband is very well cared for, the staff are very friendly and helpful.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Emily Wilson, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Friendly home, caring staff always feel welcomed.

How likely would you be to recommend Capwell Grange Care Home? Likely

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Average Rating:   4.5 out of 5

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are kind, friendly and always helpful. I find the staff are always willing to help with any problems which occur eg. accompanying my mother to hospital, calling the doctor whenever necessary, letting me know if she has any problems.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My wife is settled in very well and seems to be content and happy in the environment. All services are excellent and the staff are very kind and she gets on with them all.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The environment is good. The staff are caring and competent. Food is very good.

How likely would you be to recommend Capwell Grange Care Home? Likely

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Average Rating:   4 out of 5

My review covers 12 years. Initially, I was attracted to the home because of the cleanliness in the building and the friendly atmosphere. During my frequent visits over the years, both of these attributes remain.
I am encouraged to treat the home as my husband's second family home and he is a member of that family. The staff work extremely hard to look after the residents who all suffer with different forms of dementia. Their work is far from easy and yet they manage to smile despite the difficulties that they face day in day out.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Capwell Grange Care Home