Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 165 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.
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Care Provided by Capwell Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1137
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1376
  • Self-Funded Nursing Dementia Care: from £1376
  • RESPITE Self-Funded Residential Care: from £1251
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1514
  • RESPITE Self-Funded Nursing Dementia Care: from £1514

These prices are only a guideline, please contact Capwell Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Nicola Berry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (146)

Capwell Grange Care Home Reviews (165)

9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.597) out of 10, based on 38 reviews in the last 2 years.
Over all time Capwell Grange Care Home has 165 reviews.

Overall Experience
  • 112
  • 48
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Date Published
  • 165
  • 5
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Reviewer Connection to Capwell Grange Care Home
  • 40
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  • 21
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  • 10
  • 6
  • 4
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  • 2
  • 2
  • 2
  • 1
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Total of 165, showing 61-80
Review from Steve P (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred to Capwell Grange Care Home from hospital to convalescence following a fall at home. She has received excellent care during her time at Capwell Grange and will be sad to leave. She is very fond of all the staff there.
Thank you once again.
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Review from Richard N (Husband of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife receives is, in my opinion, second to none and I am pleased with every aspect.
I am always contacted before any decisions are made, for example, any vaccinations etc.
Many thanks to everyone at Capwell Grange Care Home.
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Review from Ruth D (Sister of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff of Mitre House have provided my brother with excellent care long-term. In the past weeks, my brother became increasingly unwell and sadly passed away on 19/05/2022. I was kept informed of every change in his health, helped make difficult decisions and fully supported. I would not
have coped without their support. I will be forever grateful. The manager cannot be praised enough.
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Review from M N (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite, friendly and helpful. My mother feels secure, well-fed and well looked after. Her quality of life has improved as she is able to socialise and feels safer than when she was in sheltered accommodation.
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Review from Curla B (Wife of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home felt like our home. My husband was treated with respect and affection. He was stimulated and, even though in the advanced stage of dementia, was included in activities.
I would have no hesitation to recommend this home to family and friends and have already recommended it to friends.
Thank you for making their experience a memorable one.
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Review from Tracey P (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum first came to Capwell Grange Care Home in December 2021 for respite care that has turned into staying full-time.
The carers are fantastic, my mum's face lights up whenever my mum sees them. They are always doing something for the residents whether it's singing, watching films or a spot of gardening
or potting plants which they all love. Would highly recommend!
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Review from G M (Niece of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provides good quality care for its residents, they took good care of them during Covid and our relatives were safe and well looked after, we are forever grateful.
The staff are very polite and welcoming, always professional, happy to respond and contact relatives where required.
Fantastic
home, my uncle has come a long way with their hard work and support.
Forever grateful.
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Review from Saeeda I (Respite Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communication received by staff.
Very helpful staff.
Polite staff.
Home environment.
Good food.
Brilliant physio.
24-hours service was prompt.
Highly recommend.
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Review from George U (Respite Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my craniotomy at hospital, I was transferred to another hospital and then to Capwell Grange Clare Home on 28th January.
When I arrived here I could not walk or do much for myself. During the six week period, I have received excellent care from the staff and can now walk with a frame. I still
have a way to go but without their help and support, I don't know where I would be today. Excellent, caring management and staff.
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Review from Thomas L (Respite Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience - thanks to staff!
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Review from Peter H (Respite Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, well-managed care given with all due respect.
Would have no hesitation in recommending for all aspects of care.
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Review from Y C (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has received the best care possible since her arrival from another care home one month ago. She seems very comfortable and well looked after. Just what one would expect from a good nursing home.
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Review from Debra O (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad appears to be content, is always well presented, clean clothes and clean-shaven. Seems to have a happy relationship with the staff and usually has a smile for them.
I am usually called monthly with an update. The staff try to encourage him to eat regularly even though he does not want to. They
seem very patient with him.
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Review from J W (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was excellent, could not expect any better.
The staff are kind and friendly. They took excellent care of my mother.
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Review from A K (Son of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very good and polite, always making sure my father is well and happy. Care is of a very good standard.
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Review from Yvette K (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Milliner House since January after being discharged from hospital with Covid. We are extremely impressed by the thoughtful, caring staff on the ward. They go over and above to make sure that their patients are well looked after and also support families emotionally when needed. I
just want to thank them for everything they do.
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Review from A R (Wife of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is looked after by the lovely, caring staff who always call him by name whenever they need to feed him, give him medication or change him. They are always polite and treat him with special care. It is so lovely to watch and I feel they keep him safe.
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Review from J G (Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and treatment I received was fantastic.
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Review from Sarah B (Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the experience I had at Bonneti House was very positive from the day I came, to date. I was treated with kindness and respect from all the staff. Nothing was too much trouble, everything was completed with the utmost professionalism. Time was given to have a chat, which enriched my time here.
I was encouraged and the care was so special. I will miss all the positive and caring staff. They all played a part in my rehabilitation to walk again.
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Review from Kemjika N (Respite Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The therapists are professional and knowledgeable. The attitude of the Bonnetti Unit manager is outstanding. I was wheeled into Bonnetti House in a wheelchair to receive therapy and relearn the use of my left arm and left leg. I will be discharged soon but this time I will be walking out from Bonnetti
House. The therapy has been very motivating. Gradually, I was encouraged to build back my hope and courage. I have regained my independence. The care was amazing and the therapists are patient centred, caring, compassionate and above all, very patient. The nurses are friendly and provide care in an amazing, therapeutic environment.
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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for Capwell Grange Care Home is calculated as follows: ( (321 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capwell Grange Care Home to verify any information. View our terms and conditions. Capwell Grange Care Home has an Enhanced Service - more info.