Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 165 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.
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Care Provided by Capwell Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1137
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1376
  • Self-Funded Nursing Dementia Care: from £1376
  • RESPITE Self-Funded Residential Care: from £1251
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1514
  • RESPITE Self-Funded Nursing Dementia Care: from £1514

These prices are only a guideline, please contact Capwell Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Nicola Berry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (146)

Capwell Grange Care Home Reviews (165)

9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.597) out of 10, based on 38 reviews in the last 2 years.
Over all time Capwell Grange Care Home has 165 reviews.

Overall Experience
  • 112
  • 48
  • 4
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Date Published
  • 165
  • 5
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  • 38
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Reviewer Connection to Capwell Grange Care Home
  • 40
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  • 21
  • 19
  • 13
  • 10
  • 6
  • 4
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  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 165, showing 81-100
Review from Joan M (Respite Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a wonderful experience here. All the staff are so caring and nothing is too much trouble. Very professional but at the same time, friendly. I would not say anything negative about my stay here. They are such a wonderful team. The food has been excellent also. I will be sorry to leave as I
feel I've made friends here and wish everyone all the best. I couldn't ask to stay in a better place.
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Review from W T (Respite Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent on every level. Nurses, carers, kitchen and cleaning staff. I was in Bonetti House and the manager and under manager were second to none. The food at times leaves something to be desired but efforts are made to correct any dislikes.
Physios and occupational therapist are all
first class.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home
Thank you for your very positive feedback, your comments have been passed onto our team. It is disappointing to hear that the food did not always meet your expectation, however I am pleased staff…read more
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Review from Atheana R (Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This facility is absolutely lovely. It is set on beautiful grounds, the rooms themselves are quite nice and most important of all, the staff are simply brilliant! They are as helpful and genuine as they are caring and professional, the rehab team is superb and the food is generally passable. All in
all, I would give Capwell Grange a 10 out of 10 except, and it is a very big except, they are so understaffed it is not funny. You can wait up to 2 hours for your call bell to be answered! Now that could be for one of two reasons: one, there are not enough staff to meet the requirements of the residents (meaning you will have residents pressing their call bells and not enough staff to respond) or two, their equipment doesn’t always work. So for example that call button I just mentioned - it does not always call.
However both of these issues are being addressed and once they are, Capwell gets a 10/10 from me!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home
Thank you for your very positive feedback regarding your stay in Capwell Grange. I am sorry you felt the care home staffing levels were not to your satisfaction and the call bell not answered…read more
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Review from L N (Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in Bonnetti House after a month in ICU. The care I received during my rehabilitation was exceptional. All staff were kind and caring, making time for me and the other residents. They were extremely hard working and professional. I felt I received wonderful care and would not have recovered
as quickly as I did without their unwavering support and positivity.
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Review from Owen C (Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was admitted to Capwell Grange after COVID-19 I was only able to walk a few steps with a walking frame. Within 4 weeks, I am now pretty well fairly mobile again. All aspects of the care and therapy have been excellent and I have enjoyed my stay immensely.
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Review from T P (Respite Resident) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant and helpful. I found my room a bit chilly, but otherwise comfortable.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home
Thank you for taking the time to provide a review which I will share with the staff team, who I am sure will be grateful. I am very sorry to hear about your room being chilly, I understand that the…read more
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Review from H O (Respite Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay at Capwell Grange Care Home, I found it very enjoyable. The staff were very pleasant and made me feel very welcome, I will be very pleased to welcome any people I meet. Until next time it's goodbye and thanks a lot. God Bless.
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Review from R C (Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attended Capwell Grange following two spinal surgeries at hospital. Received physiotherapy to get walking again. Was happy with the physio I received although covid-19 restrictions hindered my progress. Found the staff helpful and considerate during my stay. Would recommend rehab here for anybody
that was in my situation.
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Review from M B (Resident) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been very good. No complaints.
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Review from Roy D (Respite Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been one of the best places I've been. I have enjoyed being here and the care has been great. I have improved so much I am now going home so thank you all very much.
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Review from Ray R (Son of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very pleasant and caring and I felt like they went out of their way to ensure that the residents were very comfortable. I wouldn’t mind living there myself. Top marks to all the carers, cleaners, cooks and nurses. Five stars all the way.
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Review from L N (Niece of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fedora House staff are very welcoming and look after the patients with dignity and work very hard to cover every need the patient and family require. Cannot fault the care they have given my aunt. The staff are very compassionate not only to patients but also family and friends. The whole team are brilliant.
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Review from J L (Husband of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service, politeness and professionalism you have shown to my wife and to me as a visitor is absolutely second to none and it is a pleasure to come here to visit her.
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Review from Joan C (Wife of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cheery place, staff very good. My husband is not mobile, therefore not so much to do but watch television. Needed more stimulation (he does not have dementia).
Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home
Thank you for very much for your review. We are continuing to implement some exciting wellbeing opportunities to enhance the life of the residents we provide care to and we are working with our…read more
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Review from J M (Daughter of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum has been a resident at Capwell Grange since February. Over time the nurses and carers in Bonetti have got to know her very well, and during our visits we see them being really warm, kind and friendly towards Mum. They help her at mealtimes, and not only is she eating more, Mum really enjoys
the 1-1 company. On her birthday this week, the staff decorated her room and gave her a birthday cake with candles and sang her happy birthday. Communication with us is very good and we have formed strong relationships with all of the staff we have met. Mum is taken to the hairdresser each week which is good for her well being and she comes back looking great. We have been kept informed about the recruitment of new managers at the home, and we see them around a lot more. They always listen if we have any concerns and swiftly respond to resolve any issues. We are beginning to see the positive impact of the recent changes they are making, for example with Mums care plan. Thank you!
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Review from M H (Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant environment. Happy people make you feel at ease immediately.
Good care is taken of you. Nothing is too much trouble for them.
The food is very good and substantial meals served twice a day. The choice of food for breakfast from cooked to cereal and toast. All in all very good and a
happy place to recover.
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Review from Gwendoline C (Mother of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son's teeth need some attention, he is unable to do this himself because he has no use in his right hand.
Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home
Thank you for your review. We value all feedback as this helps us improve our service. We are very sorry for the upset this matter has caused you. Having spoken with you, we have agreed your son will…read more
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Review from S C (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is good because the staff are very caring and hard working. Residents are treated well and with dignity. Activities offered are good and the staff have worked hard to make the garden a lovely area. Unfortunately, work on the outside - with neglected communal areas has not been good, although,
lately that seems to be coming under more maintenance. In general, the fabric of the building has been neglected and it is difficult for the staff to replace equipment eg, wheelchairs. The staff make the home a good place.
Reply from Tracy Hardy, Careline Team Leader at Capwell Grange Care Home
Thank you for your recent positive feedback regarding the staff and care shown to Residents. Following our discussion, I confirm that we are identifying areas that require painting and decorating and…read more
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Review from M V (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all good and caring. Friendly and happy.
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Review from T P (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff at Capwell Grange have been very supportive. The care and support my dad received was very good and he was treated with dignity. The staff were friendly, polite and caring.
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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for Capwell Grange Care Home is calculated as follows: ( (321 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capwell Grange Care Home to verify any information. View our terms and conditions. Capwell Grange Care Home has an Enhanced Service - more info.