Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.7 173 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.
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Care Provided by Capwell Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1211
  • Self-Funded Residential Dementia Care: from £1242
  • Self-Funded Nursing Care: from £1449
  • Self-Funded Nursing Dementia Care: from £1449
  • RESPITE Self-Funded Residential Care: from £1332
  • RESPITE Self-Funded Residential Dementia Care: from £1366
  • RESPITE Self-Funded Nursing Care: from £1596
  • RESPITE Self-Funded Nursing Dementia Care: from £1596

These prices are only a guideline, please contact Capwell Grange Care Home to find out the exact price for your requirements.

Contact Capwell Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Capwell Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Berry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (146)

Capwell Grange Care Home Reviews (173)

9.7

Capwell Grange Care Home has a Review Score of 9.7 (9.664) out of 10, based on 37 reviews in the last 2 years.
Over all time Capwell Grange Care Home has 173 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Capwell Grange Care Home
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Total of 173, showing 101-120
Review from J L (Husband of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service, politeness and professionalism you have shown to my wife and to me as a visitor is absolutely second to none and it is a pleasure to come here to visit her.
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Review from Joan C (Wife of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cheery place, staff very good. My husband is not mobile, therefore not so much to do but watch television. Needed more stimulation (he does not have dementia).
Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care HomeThank you for very much for your review. We are continuing to implement some exciting wellbeing opportunities to enhance the life of the residents we provide care to and we are working with our Wellbeing Activities Team to ensure that any person who is unable to leave their room is provided with support and input each and every day. We continue to encourage friends and relatives to take part in a variety of activities and to provide any feedback they may have during their visits to the home.
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Review from J M (Daughter of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum has been a resident at Capwell Grange since February. Over time the nurses and carers in Bonetti have got to know her very well, and during our visits we see them being really warm, kind and friendly towards Mum. They help her at mealtimes, and not only is she eating more, Mum really enjoys
the 1-1 company. On her birthday this week, the staff decorated her room and gave her a birthday cake with candles and sang her happy birthday. Communication with us is very good and we have formed strong relationships with all of the staff we have met. Mum is taken to the hairdresser each week which is good for her well being and she comes back looking great. We have been kept informed about the recruitment of new managers at the home, and we see them around a lot more. They always listen if we have any concerns and swiftly respond to resolve any issues. We are beginning to see the positive impact of the recent changes they are making, for example with Mums care plan. Thank you!
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Review from M H (Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant environment. Happy people make you feel at ease immediately.
Good care is taken of you. Nothing is too much trouble for them.
The food is very good and substantial meals served twice a day. The choice of food for breakfast from cooked to cereal and toast. All in all very good and a
happy place to recover.
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Review from Gwendoline C (Mother of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son's teeth need some attention, he is unable to do this himself because he has no use in his right hand.
Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care HomeThank you for your review. We value all feedback as this helps us improve our service. We are very sorry for the upset this matter has caused you. Having spoken with you, we have agreed your son will have carer support to assist him with his dental hygiene needs twice daily. This will be documented to ensure compliance. We do encourage residents to be as independent as is possible but of course, we realise that support from our staff is needed where required. Please do not hesitate to liaise with home management should you encounter any further concerns, we are more than happy to help and aim to resolve any issues as quickly as possible.
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Review from S C (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is good because the staff are very caring and hard working. Residents are treated well and with dignity. Activities offered are good and the staff have worked hard to make the garden a lovely area. Unfortunately, work on the outside - with neglected communal areas has not been good, although,
lately that seems to be coming under more maintenance. In general, the fabric of the building has been neglected and it is difficult for the staff to replace equipment eg, wheelchairs. The staff make the home a good place.
Reply from Tracy Hardy, Careline Team Leader at Capwell Grange Care HomeThank you for your recent positive feedback regarding the staff and care shown to Residents. Following our discussion, I confirm that we are identifying areas that require painting and decorating and general maintenance issues. We now have a full maintenance team with a plan of works to improve the neglected areas and have requested contractors to assist with the gardens. Replacement equipment has been ordered for Residents. Please feel free to speak to me regarding any future issues.
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Review from M V (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all good and caring. Friendly and happy.
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Review from T P (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff at Capwell Grange have been very supportive. The care and support my dad received was very good and he was treated with dignity. The staff were friendly, polite and caring.
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Review from B S (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to have settled in well thanks to the kindness of the staff. She has a comfortable room, although it is in need of modernisation. The food is good. There is always plenty of staff on duty during the day so mum always has somebody to talk to. I always feel that family are made welcome as well
which is lovely. Mum has only had one worry since being in Capwell Grange Care Home but we have made the manager aware and have been assured it will be monitored and dealt with as necessary.
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Review from Barry D (Brother of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very polite and helpful, always ready to give of their time and to make you feel welcome.
Haley House staff are always kind and understanding.
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Review from James N (Son of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Hatley House is outstanding, all the staff are welcoming and friendly. The manager takes care of the place and all her staff follow the good example she sets. Outstanding care for seven years. Thank you!
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Review from S M (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very happy with the level of care dad receives. It was a tough decision to put him in a home but thanks to the care he's received, we know it was the right decision.
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Review from Alan T (Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints at all about the staff, facilities good.
Only complaint, no sky/BT for the footie or a bar. Apart from that, everything else very good to excellent.
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Review from Craig W (Son of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is fantastic. My mother is well cared for and looked after by the staff and management team of Hatley House.
Well done.
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Review from Christine W (Daughter-in-law of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support our mother is getting at Hatley House, the management and staff are really lovely. We are greeted with tea and sandwiches when we visit.
She is always clean, smells nice and she seems to be very contented.
Very pleased all round.
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Review from Madge J (Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found staff and management trying hard to make you our stay as comfortable as possible. As I was completely incapacitated, I needed a lot of help to make me comfortable and it was always offered.
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Review from Steve W (Husband of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Same carers, residents familiar with them and carers familiar with residents and their needs. Carers are on duty all day, maintaining this familiarity. Carers are dedicated and friendly. Managers approachable and any concerns dealt with promptly.
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Review from Linda S (Wife of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are very kind and helpful.
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Review from Mark P (Son of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the Hatley House section of Capwell Grange for over a year now. She is quite happy and settled in well now.
Also, because there has been a low turnover of staff she has got to know her carers quite well.
Overall, I am very happy with the standard of care provided for her.
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Review from Helen W (Sister of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my sister is in this care home. The staff are wonderful and take great care of her.
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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Capwell Grange Care Home is calculated as follows: ( (329 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (8 Very Poors x 1) ) ÷ 429 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capwell Grange Care Home to verify any information. View our terms and conditions. Capwell Grange Care Home has an Enhanced Service - more info.