Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 167 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.
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Care Provided by Capwell Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1137
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1376
  • Self-Funded Nursing Dementia Care: from £1376
  • RESPITE Self-Funded Residential Care: from £1251
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1514
  • RESPITE Self-Funded Nursing Dementia Care: from £1514

These prices are only a guideline, please contact Capwell Grange Care Home to find out the exact price for your requirements.

Contact Capwell Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Capwell Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Berry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (146)

Capwell Grange Care Home Reviews (167)

9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.649) out of 10, based on 38 reviews in the last 2 years.
Over all time Capwell Grange Care Home has 167 reviews.

Overall Experience
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Date Published
  • 167
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Reviewer Connection to Capwell Grange Care Home
  • 40
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  • 10
  • 6
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Total of 167, showing 141-160
Review from David B (Husband of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceeded our expectations at Hartley House.
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Review from L B (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff in Capwell Grange, Mitre House are fantastic, very friendly, caring, always notify you with concerns of the resident. I wouldn't want any members in Mitre to leave as they really handle my mother with such great care and always smile and are very happy. I am very happy with her care and
would like this to continue. The manager of the wing is very good at their job.
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Review from Paul L (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and tidy. Food ok. Observations, helpful staff.
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Review from Maureen S (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent at Hatley House in Capwell Grange. They are very helpful.
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Review from Margot W (Mother of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only thing I can say is this place is in every way perfect. Friendly, helpful staff.
My son is very happy here.
I know he is in good hands, what more can I ask for.
Just to say thank you to all.
Only one thing I would be pleased about is if they could repair the light over his wash basin, I
have asked a few times.
Thank you.
Reply from Clare Sheehan, Care Advisor at Capwell Grange Care HomeHello,
Thank you for your lovely compliment regarding the care for your son at Capwell Grange. May I also apologise for the delay in the shower light being repaired. An electrician had to be called and this has now been repaired as discussed with you at our Resident and Relative meeting on Friday 9 March. Once again, thank you for bringing this to our attention and I will pass your compliments to the team at Capwell Grange.
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Review from David C (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in the home since June '17. He has been treated very well and the staff are excellent. They are very good at dealing with his needs and has been a lot healthier and cleaner than he has been for a long while. The one concern I have is the cost of the care. The amount that dad is paid every
month by self-funding residents is more than you would pay for a luxury hotel.
Reply from Clare Sheehan, Care Advisor at Capwell Grange Care HomeThank you for the lovely compliment which I will share with the team. Regarding the concerns over the fees, this is a true reflection of care costs which include 24-hour nursing and care costs as well as laundry, meals and overhead costs. Please feel free to discuss with me at any time.
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Review from J G (Wife of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my husband has only been here a few weeks, we are very satisfied with his care. All the staff are friendly and approachable. He is well cared for and appears happy.
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Review from M R (Father of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the nurse team always polite, providing good care for my son.
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Review from Margaret M (Daughter-in-law of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team look after my mother in law very well. They are caring and compassionate and respect her giving her the dignity she deserves.


I commend their services and have huge respect for the work they do.

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Review from Helen O (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are lovely with Dad who can be challenging. I feel very secure knowing Dad is well looked after and safe. Overall I am very pleased with the care Dad receives.
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Review from Bridget M (Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found staff kind, caring, very approachable and helpful at all times.
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Review from Geean C (Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the carers are all very nice and kind and so are the nurses.
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Review from Valerie C (Wife of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my husband when I visit clean and tidy, well fed and his room clean and tidy. The staff are very friendly and welcoming. Nothing is too much trouble and they are very kind and patient with the residents.
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Review from Jenny W (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my relative came to Capwell Grange Care Home she has received positive and good attention.


She and I are very satisfied and happy with the nursing care and the pleasant staff.

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Review from L J (Sister of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful with my brother.
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Review from Sharon F (Daughter of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last 6 weeks here. The home is exceptional, the staff go above and beyond the daily duties. We were welcomed any time of day or night and they kept us informed with everything. Would highly recommend this home I am so pleased my father had his last few weeks there. It gives me a
bit of peace of mind.
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Review from D G (Son of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Capwell Grange Care Home for 3 months now. She came here for palliative care. Since she has been here, we have had no issues or problems.
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Review from Thomas C (Father of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A quite good team, nurses and carers look after my daughter. The food is good the unit is kept clean at all times. Great environment with nice surroundings. A place where my daughter where safety and comfort is well monitored.
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Review from Abdul Latif P (Brother of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister came to Capwell Grange Care Home in the last part of 2012. We requested certain personal issues (shower twice a week and care by female staff only).


The staff at the home are extremely considerate and compassionate and make it very easy for the residents and their families to feel comfortable.

It is a good place. Our family is very satisfied with the general ambience. We would recommend it without any qualms.
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Review from Robert N (Brother of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is resident at Capwell Grange Care Home and he expresses his complete satisfaction in the way he is treated, both clinically and personal care. He now regards Capwell Grange Care Home as his home.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Capwell Grange Care Home is calculated as follows: ( (333 Excellents x 5) + (85 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capwell Grange Care Home to verify any information. View our terms and conditions. Capwell Grange Care Home has an Enhanced Service - more info.