Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN

Hungerford Care Home, Hungerford, Berkshire
Hungerford Care Home, Hungerford, Berkshire
Hungerford Care Home, Hungerford, Berkshire

Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

Group: brighterkind

Person in charge: Mirabela Balaci (Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Hungarian, Polish, Portuguese, Romanian

Single Rooms: 59

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hungerford Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Hungerford Care Home has a Review Score of 9.8 (9.757)

The Review Score of 9.8 (maximum of 10) for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews over all time. This Average Rating is also the rating value for Hungerford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 46 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Hungerford Care Home is calculated as follows: ( (500 Excellents x 5) + (133 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 645 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 46 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 46 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    46
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hungerford Care Home?

  • Extremely LIKELY
    52
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hungerford Care Home

  • Son of Resident/Service User
    12
  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    4
  • Resident / Service User
    4
  • Son-in-law of Resident/Service User
    4
  • more

I visit Hungerford Care Home at least once a month to see one of my ex-neighbours. The home always looks so beautifully kept and the residents look well dressed and happy - the staff treat them with respect which does not always happen in residential homes.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

My mother was living at Hungerford for less than 4 weeks. In that time she was very well cared for by a team of very professional staff, who made her very welcome.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother celebrated her 100th birthday on 28th July 2017. The staff at Hungerford Care Home, especially the activities coordinator made this occasion very special for her and her family.
Mum has reached this great age in part due to the wonderful care she has received at this care home.
On behalf of our family, I would like to thank all the staff for the love, dedication, and care shown to all the residents.
Many, many thanks.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has been living at Brighterkind since March 2017 after a fall at home after which she was hospitalised. Whilst in hospital she lost a lot of weight and was extremely depressed and kept saying she wanted to die, but since she has been living at Brighterkind she has made massive progress and put on a lot of weight and is extremely happy now.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hungerford Care Home has an amazing atmosphere and staff with a great forward thinking attitude to care. The home itself is very modern with excellent facilities and great activities both groups and individual wish lists.

My mother started as a full body hoist patient and had lost a considerable about of weight. Through good nutrition, personal care and medication, she is now back to a good, normal weight and is walking again. She has also settled very well and is happy and contented in her new surroundings.

Hungerford Care Home is outstanding and I would recommend is as excellent.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the care, concern and visible friendship shown to the residents. It has a warm and non-institutional atmosphere.

The value for money I have marked as a comparison with other care homes I have visited but I do feel strongly about the imbalance between the self-funded residents and the amount paid by local authorities for their funded residents. Of course, they have every right to the care. It is a national problem.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was given a first class birthday treat on August 7th. At least twelve members of staff stood around the bottom of her bed, one in particular, holding her birthday cake which had candles alight all around the edge and everyone sang Happy Birthday to her.
It was a very moving moment for me and my wife. Also, the cake was superb.
Thank you all.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tessa Matthews, Marketing Manager at Hungerford Care Home responded to this review on 18 Aug 2017:

What a lovely review. It's fantastic to hear that the team is doing everything from the heart. Thank you so much. The team at Hungerford will be delighted to hear your comments.

All the staff at Hungerford Care Home are so friendly, respectful, caring, gentle, patient and happy. Also, they care for family, especially when the end comes.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I have only been here for three days, my first impressions are that the care and accommodation for my father is of the highest quality.
I'm highly impressed with the diligent staff, their professionalism and duty of care.
My father is frail, vulnerable and ill, and it is comforting to know that he is being looked after so well.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Hungerford Care Home has been the best place for my mum as the care is second to none and it's close to my home. I can visit anytime. A real pleasure.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This review is based on visits every few months as opposed to more frequent visits. The care home always make us feel very welcome and the staff are very friendly and helpful especially the reception staff, and the nursing staff are available to answer questions when necessary. The home is clean and my brother in law says he enjoys the food. I was concerned that he, being bed bound, did not participate in the activities on offer but staff told me that he did and enjoyed interacting with other clients and staff.
I believe he is being very well cared for and his needs are being met.

How likely would you be to recommend Hungerford Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

All the staff are friendly and supportive. They take good care of my grandad. My grandad is very happy. Every time we visit him, he seems happier and he is always dancing. There are days when he is unwell but the staff make sure he is taking his medications on time and bring the doctors in if necessary. The staff always give information about his weekly activities and they treat us like family. They give an excellent service.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with all aspects of the care that my mother-in-law receives. Whenever there is a query the matter is dealt with to my/our satisfaction. The staff seem to be very aware of every change in mood and detail of mother's welfare. They are quick to discuss it with me/us

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care shown to dad during his time at Hungerford Care Home was exemplary and we - as a family - were much comforted and reassured by the qualities shown by the staff - patient, empathetic and humane, we knew he was in very good hands.
Support of us was also very good - we were always kept informed and received warmly whenever we visited.
Coping with a loved one with dementia is often difficult, stressful and emotional and Hungerford Care Home did everything possible to alleviate our suffering, as well as dad's.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy with this care home. The staff are kind, pleasant and competent. The rooms are nice and the grounds and gardens very pleasant. The only fault I have is that there are not enough car parking spaces.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff members are very welcoming, kind and friendly and my father in law is happy there. Very satisfied with the service and everything.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

My sister was resident in this home for 1 and a half years. Her care in the above home was exemplary. The staff were always kind and caring - both to my sister and our family. When my sister died, the staff at the home were very supportive - for which we are extremely grateful.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as you arrive you can see what a lovely place it is. It's secure from the outside, when you come inside you are welcomed with a smile. The care home is very clean (no smells) and very tidy. I am told that the food is good. There are lots of activities going on. My relation is very happy being in this excellent care home.

Thank you for looking after her so well.

How likely would you be to recommend Hungerford Care Home? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They are very good and help me in the home. The food is very good.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't fault it in any way whatsoever. My husband was in here before me. I have no complaints. Staff from the bottom to the top are wonderful. If I ask for something, it may not come straight away but it is never forgotten. The admin lady is a great help and the receptionist is brilliant.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has dementia and after two weeks at the first class care home, they found her "too challenging" so we transferred her to Hungerford Care Home. This turned out to be the best decision we could have made and I wish that this had been our first choice. The staff are brilliant and treat her with respect at all times, even though she can be quite difficult. Facilities are excellent. I cannot recommend this care home enough.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caring staff, friendly staff.
Clean environment, warm.
Stimulating classes, excellent entertainment. Excellent, varied food.
Dignity retained for residents.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has received excellent convalescent care in Hungerford Care Home. She is much stronger and brighter after only a few days care.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have always found the staff friendly and helpful. Very supportive of service users and I am very happy with the progress my aunt has made. She is always happy, clean and well looked after.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is brilliant. Very helpful staff - always willing and happy.

The gardens are delightful, well kept and colourful.

Everybody seems cheerful to be here - it is spacious and well kept.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole very welcoming, friendly and caring. Food could be more imaginative and able to be more responsive to needs.
The resident did find it difficult to understand different accents, better with those who spoke slowly, clearly and got down to her level.
Communication overall improved but is vitally important.
Receptionist very good, welcoming and always helpful on the phone - patient.
Nursing staff helpful on the phone and took great trouble.
The outlook to the garden from the room was very good and made a great difference to the residents. Also, the opportunity to have her bird table within view was enormously valued by the resident.

How likely would you be to recommend Hungerford Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bella Balaci, Home Manager at Hungerford Care Home responded to this review on 25 Apr 2017:

Thank you for your helpful feedback, we are always striving to improve our care. In relation to our food, at Hungerford, we firmly believe that when you eat well, you live well too. This is a core part of our Brighterkind philosophy of care, centring on good nutrition and the importance of mealtimes as a social occasion.
All of our food is prepared in-house and is extremely fresh and we have just introduced a new Spring Summer Menu.
As a Home Manager I always strive to respond promptly to emails and operate an open door policy. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Home Manager

Whenever I visit there is always a warm welcome from staff, including refreshments.
Very peaceful atmosphere and lovely locations, the care given is excellent - with every whim indulged.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother had the pleasure of staying at this lovely home for plus 2 years until her passing away in may 2016. We would visit and it was so clear to us that Mum was treated with respect and dignity but most importantly it was home. All the staff worked tirelessly to ensure a clean, tidy home and the medical attention provided for Mum was first class but also completed with dignity and loving care.
Hungerford care home to Mum and us was her home and all the people who cared, quality supported and showed love and respect deserve a big thank you.
We still revisit and are made to feel part of their big family, it is a real credit to the team that Mum loved the home and was showed quality care.
We would also like to high-quality of care and respect shown to us after my Mums passing.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As the daughter of an ex-resident, I am full of praise for the service provided.
Now I have returned as a volunteer I am amazed how friendly everyone is.
From the receptionist to the carers, to catering staff to cleaners, all are great.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have observed high quality of care for my grandmother. The staff are polite, kind and extremely patient.
My grandmother always seems calm and content in her surroundings. The room/facilities seem ample and the building is well situated, quiet and in an attractive setting.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring home, lovely staff, better than I expected having viewed many.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everyone is very welcoming, very friendly, very helpful and only too pleased to do whatever is wanted or needed. Lots of things going on if you want to join in. Lovely and bright, clean and caring. Garden looks lovely too. Food is delicious - my mother in law is actually eating and has an appetite, something I've never known before!

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only speak as a visitor as my sister's goddaughter deals with any arrangements and finances with the care home.
I have always found the staff helpful and cheerful, always ready to listen.
There has been a change for the better since my sister moved from her previous care home.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Safety / Security: Good

Rooms: Excellent

I have been impressed with the level of care my dad has been provided. Carers are very responsive to the needs of residents and helpful when anything goes wrong. Staff are very friendly and the surroundings are pleasant to be in.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was admitted to Hungerford Care Home at very short notice. We were given a very warm welcome and everything was done to make the transition as stress free as possible. It was made very clear that the staff are there to support the whole family and there is always someone available for a chat or advice if needed. Mother has a clean and cosy room with a fabulous view of the countryside and a peak at the menus suggests a varied and appetising choice of food. Early days but we are hopeful mother will settle well.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Hungerford Care Home has, in my experience, provided the best care for its residents, including my mother.
The home has undergone great improvements over the past 12 months - a complete refurbishment.
The staff are, without exception, the greatest asset this home has.
The activities co-ordinator is exceptional and works hard to include all residents in some form of activities throughout the weeks. Hard work, well done.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

An excellent home with friendly and caring staff making every effort to ensure that the residents have a good quality of life. There are regular outings and a wide range of activities to keep residents stimulated.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I find the home to be friendly and relaxed with a good standard of professional care. My husband is comfortable in his room and enjoys having his meals and tea breaks in his room. All the staff are friendly towards my husband and enjoy a bit of banter with him.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The receptionist is always polite and cheerful. My mother in law is well looked after, and the staff are brilliant. The food has no faults. The staff are always encouraging my mother in law to join in activities, not always does she choose to join in though. The home manager is supportive when we need her. The care coordinator is very helpful. My mother in law is very happy here.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Speaking on behalf of my wife, I would like to say thank you for the care taken regarding her total disability.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I always get a lovely warm welcome in reception when I visit this home, which is usually weekly. All the staff are friendly and welcoming. I am a non-family visitor to one of the residents. Their room is beautifully furnished, clean and tidy as is the resident. The home does not have an unpleasant odour and is very attractively decorated, although the dining room is very dark. There are two activity coordinators organising events and trips out. This is a lovely home and I enjoy being part of the "family".

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The general atmosphere in the home and the demeanour of the staff can only be described as very good to excellent.
The staff make every effort to make daily life as pleasant as possible for the residents.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

I have found over three years since my partner has been at the home that the standard has been excellent they all been helpful to me with any problems or requests made.
During the refurbishment, I was impressed how well the staff kept up their standard of care despite the upheaval over many weeks. I'm personally glad that my partner is here and not at some of the reported standards at some of other care homes.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Recently I have moved rooms, the staff asked if I would like to move as one came available. My room is very nice even my old one was lovely too. The staff here are excellent and they treat everyone with dignity and respect. My favourite meal is fish and chips and we have this every Friday. I would recommend this care home to friends and family as they are very professional in all that they do. The staff are what makes this home so special.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring approach.
It is a great weight off the family's mind knowing that she is safe and cared for.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was admitted into Hungerford Care Home in Jan 2016, she suffers from dementia. My wife works there as the activities coordinator and she introduced me to the manager. The manager achieved to make Hungerford Care Home the best in the area and having seen others briefly whilst trying to decide which care home would be suitable for my mother, I think she is succeeding.
My wife has worked in a number of care homes before taking up employment at Hungerford Care Home a year ago, she knows the "market" and she agrees.
My mother is well looked after by excellent staff, is safe and seems to be happy here (although she has no idea where she is!!)

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

All of the care staff, home manager, everyone is absolutely brilliant. The support given by everyone is at a high level! The room is a very good standard. Activities have improved a lot recently and they always put a smile one peoples too.

All the staff are very professional, polite, kind, caring and always welcoming by a big smile on reception too!
I would recommend Hungerford Care Home to friends and family.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum-in-law was cared for until her death in May 2016. I would like to thank Hungerford nursing home for making it a lovely home, caring environment and professional. All the staff are stars who smile and care in an exceptional manner. It was a home for my mother-in-law and nothing was too much. I would highly recommend.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything very good. No complaints.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother required respite care after a major operation in January this year. Unfortunately, there were complications and my mother became seriously ill and had to be admitted back to hospital. Thankfully she made a recovery in hospital and was eventually able to return to the Hungerford Care Home to continue her convalescence. Earlier this month (March) she was able to go back to her home and throughout her time at the care home I have always been impressed with the level of care given to her. The staff were professional, polite, kind and caring, which I am sure helped to speed up my mother's recovery.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having been a regular visitor to a relative in Hungerford Care Home for the past 5 years, we have always found the staff caring & polite with time for a chat. Activities have improved for those able to take part, the home has been greatly improved after the recent refurbishments. The garden is always well kept & in the better weather it is a lovely place to sit.
My wife and myself would like to thank all the staff for the past 5 years of wonderful care given to my mother.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a former care and warden for social services I have found Hungerford Care Home a clean, efficient and caring home. This is my husbands 4th year in here. Although I live in Newbury I visit several times a week. I like to feed him when I can. In my opinion it is better than most places. I've considered moving him closer to Newbury but the standards are not there when you have a good look at others standards etc. There will never be a perfect place but this home is one I always recommend.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know from some of my contemporaries whose parents had been sometime residents at the home that this home has had issues in the past but the service provider has re branded itself, spent a good deal of money in refurbishment and put in place new management. The Care Quality Commission (the regulator) has made two relatively recent inspections including an unannounced snap inspection and the current management should be justifiably proud to have converted in somewhat under a year a 'needs improvement' assessment into just about 'good' all round which for the CQC , notorious for 'nit picking', is praise indeed. The aim is of course to be 'outstanding' and at the present rate of progress that should not be long in coming.

One thing that is apparent from the CQC's reports is that the residents themselves are quite positive about the care they receive and I can honestly say that my 94 year old father who suffers from dementia and can be a little 'difficult' has positively blossomed since leaving my care and that is because he is stimulated by his environment in a way that could not be done by me. As an aside, it is also because I know that he loves being made a fuss of and that is just what the staff do and I am told by them that he is quite a character.

In summary there is a real community feel to the home as relatives such as myself are made welcome and given a number of opportunities during the year to attend events and voice any concerns they may have. The staff also go to some trouble to create events for the residents such as 'Diwali Day' when the staff all dressed up in Indian garb and at Christmastime elves were in evidence! Need I say more.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff have always been helpful and prompt with any request I have made. I am writing to express my thanks for the present and meal, I had with everyone on Xmas day.
I would also like to express my admiration with how well all the care staff coped with the upheaval during the time the workmen were in. Despite disturbance, they all appeared to stick to routines very well.
So I hope the companies management were grateful for their efforts (good on you boys and girls).
I wish everyone a good and happy 2016 with thanks once again.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whilst my mother was only resident at Hungerford for the last month of her life, my family and friends who visited were all very impressed with the care and support given by staff at the Hungerford Care Home.
Not only did they treat Mum with great care, respect and dignity, their support extended to my Father and my siblings during what was obviously a very difficult time for us all.
My Mother had been an inpatient in Hospital since May 2015 and was transferred to Hungerford Care Home on 28 August 2015. Whilst I appreciate that the Hospital is an acute hospital with different priorities and many staff changes, the difference in care received made us all feel much happier during those last few weeks. In particular the home was going through major refurbishment and decoration at this time, but this did not deter from the care and attention given to Mother, for which we will always be grateful.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

Bella

Bella Balaci

Job Title: Home Manager

Joined: 2015

Description:

Registered nurse with over 16 years experience of working in Mental Health and Dementia, pationate about high quality of care. I promote effective lines of communication and develop positive working relationships, both within the home and families, other professionals and agencies involved in the care of residents. Experience as End of life co-ordinator, Infection Control Link nurse and Tissue Viability Link nurse

Hannah

Hannah Carter

Job Title: Administrator

Joined: 2006

Description:

I have been here at Hungerford Care Home for over 10 years now. I enjoy being a part of the team who always priorities the residents and families.

Olivia

Olivia Cullinane

Job Title: Receptionist

Joined: 2014

Description:

I started here as a Care Assistant, and i am now on the Reception. I love being front of desk. Being a care assistant when i knew all the residents and families helped me a lot when i moved onto Reception. The families and friends were very supportive. I am settled now, and love my job.

Mirela

Mirela Ghiuvea

Job Title: Unit Manager

Joined: 2016

Description:

Experienced nurse, with more than 10 years NHS experience. I joined Hungerford Care Home 1 year ago. The whole atmosphere of the home is wonderful. The residents, relatives and colleagues are working together and we all have the same goal: To deliver the best quality person centered care!

Corina

Corina Matei

Job Title: Registered Nurse

Joined: 2016

Description:

I am very passionate about my job. I have all the support from my colleagues, residents and relative. I couldn't be in a better work place.

Eduard 'Gabi'

Eduard 'Gabi' Cutoi

Job Title: Registered Nurse

Joined: 2015

Description:

I came to Hungerford Care Home in October 2015, I started here as a Senior Assistant as I was waiting for my nurses pin. Being a senior assistant gave me the chance to get to know the residents, and they're needs. When I had my pin come through I was nervous as it was a big step for me to take for the care home. About a week after having my pin come through I was given the opportunity to be a nurse on my own without anyone watching my back. I felt part of the team then!! I love my job as a nurse, and knowing that the residents are happy makes me happy!

Lin

Lin Thomson

Job Title: Care Coordinator

Joined: 2000

Description:

I have always believed that caring for someone is more than just doing the practical daily living things in that real caring is trying to improve their quality of life making it more enjoyable and tolerable like just being a real caring friend who will do things for them that will make a real difference to improve their lives and not someone who is just doing a job

Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Description:

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.

Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Description:

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.

Mihai

Mihai Geaca

Job Title: Care Assistant

Joined: 2016

Description:

It is a nice place to be. At the end of the day, when you look back you see that you made a difference in people's life. This what we are doing here: making people happy.

Frances

Frances Songhurst

Job Title: Activity co-ordinator

Joined: 2015

Description:

Oomph! classes are fun, imaginative and entertaining, using upbeat music, colourful props and fun dance routines that build confidence and create a party atmosphere that staff and residents really engage with. To see residents’ eye light-up is wonderful!

Kanika

Kanika Sharma

Job Title: Activity co-ordinator

Joined: 2013

Description:

Supporting people with dementia to be occupied, stimulated and engaged is the best way to maintain their quality of life and can also have many benefits such as improving mood and spirit.

Sarah

Sarah Gibbs

Job Title: Care Assistant

Joined: 2012

Description:

I started here at Hungerford Care Home back in 2012.

I have learnt lots of new things, and have built relationships with staff, residents and family.

Whilst being here i have attended training courses, and i am now doing my NVQ level 2.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hungerford Care Home