Hungerford Care Home

My mother is well looked after by excellent staff, is safe and seems to be happy here (although she has no idea where she is!!)

All of the care staff, home manager, everyone is absolutely brilliant. The support given by everyone is at a high level! The room is a very good standard. Activities have improved a lot recently and they always put a smile one peoples too.

I would recommend Hungerford Care Home to friends and family.

My mum-in-law was cared for until her death in May 2016. I would like to thank Hungerford nursing home for making it a lovely home, caring environment and professional. All the staff are stars who smile and care in an exceptional manner. It was a home for my mother-in-law and nothing was too much. I would highly recommend.

Everything very good. No complaints.

My wife and myself would like to thank all the staff for the past 5 years of wonderful care given to my mother.

As a former care and warden for social services I have found Hungerford Care Home a clean, efficient and caring home. This is my husbands 4th year in here. Although I live in Newbury I visit several times a week. I like to feed him when I can. In my opinion it is better than most places. I've considered moving him closer to Newbury but the standards are not there when you have a good look at others standards etc. There will never be a perfect place but this home is one I always recommend.

I know from some of my contemporaries whose parents had been sometime residents at the home that this home has had issues in the past but the service provider has re branded itself, spent a good deal of money in refurbishment and put in place new management. The Care Quality Commission (the regulator) has made two relatively recent inspections including an unannounced snap inspection and the current management should be justifiably proud to have converted in somewhat under a year a 'needs improvement' assessment into just about 'good' all round which for the CQC , notorious for 'nit picking', is praise indeed. The aim is of course to be 'outstanding' and at the present rate of progress that should not be long in coming.

One thing that is apparent from the CQC's reports is that the residents themselves are quite positive about the care they receive and I can honestly say that my 94 year old father who suffers from dementia and can be a little 'difficult' has positively blossomed since leaving my care and that is because he is stimulated by his environment in a way that could not be done by me. As an aside, it is also because I know that he loves being made a fuss of and that is just what the staff do and I am told by them that he is quite a character.

In summary there is a real community feel to the home as relatives such as myself are made welcome and given a number of opportunities during the year to attend events and voice any concerns they may have. The staff also go to some trouble to create events for the residents such as 'Diwali Day' when the staff all dressed up in Indian garb and at Christmastime elves were in evidence! Need I say more.

I wish everyone a good and happy 2016 with thanks once again.

My Mother had been an inpatient in Hospital since May 2015 and was transferred to Hungerford Care Home on 28 August 2015. Whilst I appreciate that the Hospital is an acute hospital with different priorities and many staff changes, the difference in care received made us all feel much happier during those last few weeks. In particular the home was going through major refurbishment and decoration at this time, but this did not deter from the care and attention given to Mother, for which we will always be grateful.