Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.7 131 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1400 – £1400
  • Self-Funded Nursing Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1600

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Hungerford Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Daley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission to the home is subject to completion of a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (59)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • The home welcome all visitors, including the furry kind.

Parking

  • On site parking is available.

Hungerford Care Home Reviews (131)

Total of 131, showing 41-60
9.7

Hungerford Care Home has a Review Score of 9.7 (9.739) out of 10, based on 21 reviews in the last 2 years. Over all time Hungerford Care Home has 131 reviews.

Overall Experience

  • 112
  • 19
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Date Published

131
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Review from Gerald E (Brother of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has excellent care all the time she has been in the home. An excellent care home, one of the best.

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Review from E H (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits have been extremely careful, professional and personable under these 'strange difficult times'. Carers and staff always listen and are friendly, supporting and caring. Sadly with the lockdown and restrictions there has been deterioration in my mum, so to meet her needs I think there should be
more staff and nurses to be on duty, with a pay rise! With more staff, I think the details of personal care, hygiene, one-to-one interaction, fresh air (when and if appropriate) could be more available.

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Review from Keith G (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for over two years and has been extremely well looked after.
With Covid, it has been a very difficult year. The staff have been exceptional in their care and dedication to my mother's care. Fully recommend.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Keith, for your comments about your recent experience at Hungerford Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Sarah G (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the home 18 months ago. It is an extremely hard decision for anyone considering putting a relative into a care home, knowing that you are putting their care into the hands of strangers. As soon as I visited Hungerford Care Home I could tell my mother would be happy here,
it felt warm and homely and the staff were very caring and professional.
When she moved into the care home she was given a lovely bedroom with her own bathroom, we brought lots of photos to put up to make her feel more at home and the staff couldn’t have been more helpful with settling her in.
When I visit my mother she is content, clean and tells me she enjoys living at the care home. The staff are absolutely amazing and treat her like she is family, the food looks delicious and she enjoys it very much, as well as the little treats the staff regularly give to her.
It is a huge relief knowing that she is happy, safe and well cared for at the home, I recommend this home wholeheartedly.

Reply from Kristen Fitzgerald, Marketing Assistant at Hungerford Care Home

Thank you, Sarah, for your comments about your experience at Hungerford Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from B G (Husband of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself have been married 60 years. I would say that about 80% of time in Hungerford Care Home she lives in a world she 'invents' in her mind and can discuss issues. Sadly, 20% of the time she slows down mentally and physically but the care she gets is excellent in Hungerford Care Home. I
could not provide a fraction of care she receives. Well done!

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Review from Nicola C (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hungerford Care Home in May 2020. We chose it because of the excellent reviews and the fact that it had a beautiful location, with a garden we knew she would enjoy. From the first moment of contact, the staff were professional, helpful and very friendly. They made her move as easy as
possible under difficult circumstances and she was quick to settle in. During her time at Hungerford, she was cared for with great respect, compassion and kindness. We particularly appreciated the work all the staff put in to keep us in touch with her during such a difficult time. She enjoyed the varied social programme and the food particularly! We would recommend Hungerford very highly to anyone needing respite or residential care. Our thanks go to everyone involved.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Nicola, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hungerford Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Pauline (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and seem to interact very well with the residents. The home has responded excellently to Covid-19 and I feel reassured they are doing all they can to keep everyone safe. The home is in a nice setting and the gardens are well maintained.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Pauline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hungerford Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Dianne T (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother's partner into Hungerford in March 2020. He is in Martins and receiving dementia care. Hungerford Care Home is amazing. From the moment I went to view the home, placed him in there and ongoing care they have been exceptional. The staff are fabulous. They make him feel at home
and relaxed. The care they provide is exceptional. They keep us informed regularly and are more than happy for us to telephone when we cannot visit. The activities they organise keep him fit and active, plus they often share photos so we can see the fun he is having.
I would have no hesitation in recommending this care home to anyone looking to get care for a relative or friend with dementia.

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Review from Emma A (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been associated with Hungerford Care Home for six years. My mother has received outstanding care each and every day. The indefatigable staff are very professional, caring and it is obvious that the well being of their patients is their highest priority. I would have no hesitation in
recommending the home and can’t thank the staff enough for all that they do to support my mother.

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Review from Gill R (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent her final few months here following a long hospital stay. I was worried she wouldn’t be able to settle but the kindness of the staff made her feel welcome and very much at home. Everyone is very professional and experienced but my main impression is of how caring they are. Residents are
treated with respect, affection and good humour. My Mum was a great cook and enjoyed the food at Hungerford Care Home, as well as eating in the pleasant dining room with friends. She was able to continue making her own choices with as much support as she needed. At the end we were all treated with compassion.

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Review from Joan B (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to imagine a better place to be for physical care, love and kindness at the end of life. My mother had a well-appointed, sunny room. But of course what matters is the staff. Their dedicated care and the atmosphere they engender enabled Mum to enjoy and make the most of her last few months.
I will always be indebted to them for that.

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Review from J R (Daughter-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was treated with respect during her stay. All the staff were friendly and approachable, open and honest with all aspects of her care. Although she didn't each much, the staff always offered other dishes. Nothing was too much trouble.
When we visited, all the staff were friendly and
offered us drinks. The home was clean, and my mother-in-law was always well presented.

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Review from A L (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with caring staff who provide a safe and loving environment. I would not hesitate to recommend this home. Highly recommended.

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Review from S C (Brother of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides a high-quality environment for its residents with caring staff. In particular, the activities organisers are excellent. A very engaged team who really make a difference in the quality of life experienced by the residents.

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Review from Anita H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are outstanding, professional, kind calm and compassionate. The environment is pleasant. It's a well run safe home, my mother very well cared for here and all the staff work hard and effectively to improve daily life for every resident. I would definitely recommend Hungerford care home to
others.

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Review from Paul T (Husband of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident for 4 plus months with a terminal condition. Her care has been excellent. Hungerford Care Home is an old building with loads of character and very well adapted to care home standards without losing the ambience of a large country house. This being the case it is homely and
not clinical. For those residents who are mobile, there is a well-appointed dining room and grounds with countryside views. We have not been able to benefit from the provided activities or outside visits and trips.

Reply from Alison Geddes, Marketing at Hungerford Care Home

Many thanks for your positive comments about our home, the team will be delighted to hear your feedback.

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Review from David P (Regular Volunteer) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford Care Home was recommended to me by an official from the NHS for my wife. After viewing two other homes in Hungerford beforehand, it was first class. As indicated in the ratings below, it could not be bettered. All the staff are so kind and caring and I cannot single out a single department,
including the house girls for faults. Having lost my wife after two years in Hungerford, I was told to visit every day if possible to eat. I can't say any more.

Reply from Alison Geddes, Marketing Administrator at Hungerford Care Home

Thank you for your wonderful comments about our home, we take pride in the high standard of care we offer here at Hungerford, so it is great that you find our home to be 'first class'. The team will be delighted to hear your feedback. Best wishes to you and your family.

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Review from V W (Friend of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring home. Always warm and cosy. Lovely, well-attended garden. Highly recommended.

Reply from Alison Geddes, Marketing Administrator at Hungerford Care Home

Thank you for your positive comments about our home, it is wonderful to hear you find Hungerford to be an 'excellent and caring home' with a 'warm and cosy' atmosphere. The team will be delighted to hear your feedback.

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Review from L H (Brother-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had a live-in carer and a house in London. After a few falls, her hospital advised that she should go to a care home. Hungerford Care Home was able to take her at short notice, 3 years ago. It is near my home so I am able to visit nearly every day and may do so at any time of the day.
She has been continuously well cared for despite being unable to speak coherently or to walk on her own. The staff have been caring and supportive at all times. When there have been problems, I have promptly been kept fully informed. The staff are invariably friendly and helpful. I am impressed at how kind and supportive they are to residents who can rarely communicate their needs and frequently do not want to co-operate

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Review from Jon R (Nephew of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a relative is a major and stressful experience, an experience we would rather not have to endure. From the first moment I walked into Hungerford it was instantly apparent it was different, the word “ home “ was a perfect description. It became my aunts home for the following
eighteen months. The staff were welcoming, helpful, friendly, caring and professional without exception. Dementia is a horrible disease for everybody concerned but Hungerford takes away some of the anxiety, I have never doubted for one second that my Aunt was receiving the best possible care in the nicest of surroundings. I would have no hesitation in recommending this care home to anybody. A massive thank you to ALL the staff.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Hungerford Care Home is calculated as follows: ( (187 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 249 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.

Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.

Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.

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