Lord Harris Court, Wokingham, Berkshire
Lord Harris Court, Wokingham, Berkshire
Lord Harris Court, Wokingham, Berkshire

Lord Harris Court is a purpose-built facility staffed by a team of experienced and skilled professionals. Within the grounds, residents can enjoy the delights of the central garden, known as the Chapel garden, a tranquil and sheltered place where many of the plants are chosen for their scent and birds are encouraged to nest. The gardens are laid out for the enjoyment of the residents, with lawns, an orchard and comfortable seating. All of their Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information. Lord Harris Court operates a traditional ‘hotel’ style of care – where residents share communal facilities. The categories of care offered are dependent upon people's assessed individual needs.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Cindy Alland (Home Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Challenging Behaviour • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants Non mason considered. Ages 60+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On Mole Road heading towards Winnersh we are on the left hand side and share our entrance with Sindlesham Hall.

Parking:

Parking on site

Latest Care Quality Commission* Report on Lord Harris Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Lord Harris Court has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for Lord Harris Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 56 Reviews over all time. This Average Rating is also the rating value for Lord Harris Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 51 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Lord Harris Court is calculated as follows: ( (353 Excellents x 5) + (257 Goods x 4) + (49 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 660 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Lord Harris Court is based on 51 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 51 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    27
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lord Harris Court?

  • Extremely LIKELY
    53
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lord Harris Court

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    12
  • Volunteer
    9
  • Friend of Resident/Service User
    2
  • more

My Father passed his final Years at Lord Harris Court in comfort and dignity.
The standard of care was very high and I was aware that there were continual reviews of my Father's needs.
Towards the end, as his needs changed more rapidly the home responded promptly to the changing circumstances and I was never left uninformed or concerned about the care he was receiving.

As relatives, we only get one chance at choosing the right care for our loved ones. As I look back at the process at Lord Harris Court and feel very comfortable with the choice.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My father is being treated well and with dignity. The staff are excellent. I am very happy that my father, who is 101, is safe and secure here as I live in Canada.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been here since May 2017. I cannot fault the care given to my friend. Her husband passed away in 2016 after 63 years of marriage, this meant that my friend needed people around her who understand and care. She has been given a lot of support and love from all the staff. Her overall health and well-being has improved since being here. My friend never faults the home, she only praises how good it is.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother suffered a stroke in 2009 and after a short period of hospitalisation, she moved to the Lord Harris Court Care Home. She spent 5 years in the Residential Wing and a further 3 years in the nursing wing before she recently passed away. It is always sad when a loved one can no longer live in their own home but I feel we were extremely fortunate to secure a place in 2009 for Mum at Lord Harris Court.
Every aspect of Lord Harris Court is excellent with well trained and caring staff and pro-active management. There is a lot of varied press these days regarding care of the elderly but in my opinion, Lord Harris Court is outstanding in providing care for the elderly.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lord Harris Court staff responded to a fall outside the home and came to stand by my father for hours while the ambulance came, outside their shift and duty, going above and beyond what is expected of them.
This demonstrates the care and heartfelt dedication of the staff, especially on Thames and Kennet and especially one of the level 3 carers and one of the shift leaders.
The home manager also has transformed the home into an efficient home which responds to concerns, not just playing lip service.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lord Harris Court treat me very well and with respect and a smile and do not talk down to me and are patient with my condition.
I am truly happy here.
The food could improve but that is being resolved in the capable hands of the home manager.
More staff to take residents to the hospital would be great, but it is not a core remit of the home and would put costs up too high for the residents to hire more driving staff.
The staff work more hours that they have to due to their care and dedication.
With more full-time staff, quality of service is at its highest level!
Well done!

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On each occasion we have visited Lord Harris Court there has always been a relaxed and friendly atmosphere. All the staff take time to stop and chat and nothing is too much trouble. Any questions we had were answered and information was always made available to us. We were impressed with the variety of activities that are organised for the residents throughout the week and the different lounge areas for the residents to use.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have enjoyed everything.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently stayed at Lord Harris Court for a holiday and to help him decide if he is ready for a care home. We have found the staff, at all levels, considerate, polite and helpful. Nothing is too much trouble. When we have visited it has always been calm and cheerful. If he decides that this will be his permanent home then I will be happy for him to move in.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

As a volunteer driver, I see the home first hand. A very well run and caring organisation.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having been a volunteer in the home for almost all the time it has been open, I have seen many changes. I'm pleased to say that I'm very happy with all the services offered, particularly management and staff. Permanent staff seem to make a big difference in the home. I have a very close friend residing in Lord Harris Court and it's lovely for me to see her so happy, comfortable and well looked after and with all future plans, I know this will continue.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience over 40 years as a Member, Committee Member and 16 years as Chairman of the Association of Friends of Lord Harris Court has given me insight to the operation and management of this fine care home.
The care and compassion shown to all residents by the management and staff enable them to enjoy their stay be it short or long term is second to none.
I am confident that the future will continue with these ideals to the forefront.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding home. I was worried that Mum may not settle but every single staff member at LHC has made her feel so welcome from the moment she arrived. She's so happy there, has a great relationship with her carers who encourage her and involve in all the activities.
Can't recommend this home enough. If you're a son/daughter and you're worried about placing mum or dad in care (as I was), don't be!! They'll be so well looked after and be having so much fun it will give them a new lease of life!!

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My whole experience has been absolutely wonderful. Staff, food and general experience are just great. Everybody is just so helpful and always there to help.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The majority of residents are very happy with the home and well cared for. As in most cases food can never meet everyone's satisfaction but more recently this has improved.
Generally the home has improved dramatically in just over a year staff appear more content and very much engaged with residents needs. The use of agency staff is significantly down on previous years, this is essential in meeting residents needs as consistent familiarity is essential.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have regular contact with the residents as a volunteer working in the shop and attending chapel on a Sunday, plus other times. The residents appear happy and contented.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a volunteer working in the shop once a week, my experience of Lord Harris Court is very encouraging. It is a very happy place and peaceful in the lovely gardens. All concerns are quickly sorted out and residents seem really happy.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My family member was a resident here and was very happy and well looked after. I have been a volunteer for 9 years and staff are very good with the residents. Staff are always friendly.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

I have regular contract with residents both in the weekly shop and other events as a volunteer. The residents I have spoken to say they are happy here and receive good care. They feel any concerns are easily and quickly sorted out. There is a goods range of activities which the residents look forward to and there is always help on hand to participate for the less able residents. Management are dedicated, professional and competent. Admin staff are approachable and effcient. The general atmosphere is happy and relaxed.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident here for the last eight years and has been happy and content to be here.
Now that her dementia has increased she remains as content as ever.
I constantly observe being treated with care, kindness and tenderness and the staff are always able to take the time she needs.
The staff also spend time to ensure that she is able to communicate as well as she is able.
Overall I rate this home as excellent.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care home. Staff very friendly, helpful and welcoming. Lots and a wide range of activities. Excellent food, although could be hotter when taken in rooms.
Sometimes a bit slow in responding to assistance calls from rooms.
Rooms a bit on the small side.
Despite minor criticisms, would strongly recommend.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The home is extremely well run, staffing is excellent and the residents are well cared for. Food could be better.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Father is well looked after at the home the home is clean and tidy and all staff from cleaners kitchen staff and carers are more than happy to help if you have any concerns. They also have lovely activities coordinators who do a great job well done.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The fact that my mother has lived happily at Lord Harris Court for 7 1/2 years is testament in itself to the excellent care she has received during this time.
She is now approaching the end of her life and all the staff treat her with great dignity and respect.
I have no hesitation in recommending this care home.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good experience. Everything was brilliant.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since being in the care home, all help has been given to a very high standard by carers and nursing staff. The management has also helped in every way so as to make administration easy and clear to understand. In general, very pleased with the way that the home is run

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think it's excellent, nothing is 100 % but I am very happy. My mother is 92 she has been there two years, she finds the care very good and her carers are very attentive. We visit regularly and are pleased with what we see.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

A lovely home, you can always approach management regarding anything.
The staff are excellent.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Both my parents have recently moved into the home. My mother us unable to remain at home and my father were able to join her at this home. It was important for my parents to remain together. The plus for my father who never wanted to go into a home loves the food and the space available to walk around. He is able to be independent whilst being cared for. My mother who is not mobile and has memory loss is well cared for and I now feel my parents are safe.

How likely would you be to recommend Lord Harris Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Coming to a place which was unknown to me, I was shown the room I will be having and I was pleased.
The room is adequate, the view of the garden is lovely. The food is lovely, the staff really care about me.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Both my mother and father have been cared for at Lord Harris Court, my father dying last year.
They have been treated with dignity and care and on visiting regularly, have never found that to be any different.
Whenever I visit my mum she is happy and content has had her hair done and is well groomed, especially now she is in the nursing ward.
For that, I thank all the staff for their time and kindness.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in the care home for just over six months and has always been treated with the utmost kindness and highest professional care.
All the staff through carers, nurses and administration have shown the highest respect not only to my wife but to me as well so we are both happy in our respective way.
My observations above are based on the fact that I am here all day every day.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with the care and respect of residents by all concerned. Any problems or niggles seem to be dealt with respectfully and diplomatically. Impressed with the contact between residents/family and the management of day to day issues as well as long-term plans. A good variety of activities are always available to the residents to enhance their well-being and health.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like living here, everyone is very friendly and I like that people call me by my name.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has lived here for 9 moths and it is a lovely place and very friendly with loads to do. Plenty arranged by activity staff. Really enjoyed watching bowls and dad looks forward to taking part each week. The grounds are very well kept. Dad and I like wandering around and seeing things in bloom.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The food should be of a much better quality, especially the tenderness of the meat.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lord Harris Court is a very welcoming and caring home. The staff are hard working, very friendly, treating residents with dignity and respect. The staff work to ensure all the resident's needs are met, and are very attentive.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been looked after by the team leader at the home for the last 2 and a half years. She is a very good worker, knows her job and is more than capable of doing anything she turns her hands to. She shows a lot of patience and compassion and understanding of the resident's needs. You have got a very good valued team leader.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at the home for eight months - throughout that time he has always been very well cared for. The staff are all very friendly and caring and shown a real interest in his welfare. The home run a wide variety of activities to stimulate the residents tailored to differing needs.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lots of activity with staff and residents. Staff will make time to sit down and talk to you if you want. Someone always shows concern for wellbeing and happiness.

How likely would you be to recommend Lord Harris Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

This care home is a very happy home. The staff are caring and helpful. We celebrate dates that refer to Great Britain and most of the holiday times which make a lot of fun. We are taken out quite often to local garden centres and at Christmas to a popular shopping centre.

How likely would you be to recommend Lord Harris Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good.

Food very good and plentiful.

Good and helpful staff.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are caring and considerate of all residents, use first names and treat them as individuals.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am happy with the care and food, also the company of friends and staff. The girls look after me nicely. I don't know what I would do without them.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not having experience of other homes, I cannot compare, but it's warm, homely, relaxed, friendly and comfortable. So what more can I ask?

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been here for 2 and a half years and it has been good. I enjoy being here.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are all nice, my room is okay.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is well run, the care staff take the time to speak with residents, and everyone is treated with dignity. When there is a medical issue the resident is seen by an in-house nurse and then the doctor. If hospital treatment is needed then that will follow. The home has initiated local activities with other care homes in the area in order to get best practice. I understand that there are no agency staff employed currently but there may be at weekends.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident for three years and needs full-time nursing care including bathing and feeding. The nursing and ancillary staff all know her name and actually talk to her in a cheery manner. She knows them all and is always pleased to interact with them and visitors. Some residents are more dependent on support than others. There are activities every day, pianos, a library and a chapel service on Sundays, with Holy Communion at least once per month.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The caring nature and friendliness of all the staff in this home are unbelievable.
Their concern, respect and welfare of every resident is obviously a major priority.
The home is spotlessly clean and tidy. My charge is more than happy with the quality of food.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

It was relaxing and what was needed after a short time in hospital and while my wife and I were on holiday. The attention he was shown was better than a five-star hotel. The restaurant food and service were excellent. The staff and management were fantastic. The care shown to him by all staff was first class.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring. Nothing too much trouble and always done with a smile. We could not have wished for a better location and support for my mother's last years. Specialist help for dementia that was very reassuring and understanding. Would not hesitate in recommending.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This has been a most agreeable period with relationship to care, we have been able to trust the ability of all staff involved, we are so impressed.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is very happy and content here. She values her privacy. The staff are always on hand and are very kind to Mum.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

At times on the whole good. Can't give small portions when asked for. Very happy to be in here. Lifts to shops ect. Very good when required.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Very good service overall. The staff are helpful and knowledgeable.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Lord Harris Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lord Harris Court