Prince Philip Duke of Edinburgh Court

Mole Road, Sindlesham, Wokingham RG41 5EA
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9.0 107 Reviews
  • Prince Philip Duke of Edinburgh Court, Wokingham
A newly built care home set in spacious grounds in leafy Sindlesham in Berkshire, Prince Philip Duke of Edinburgh Court provides residential care, nursing and residential dementia support.

The team can support up to 45 residents with permanent care or short stay respite breaks.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Lord Harris Court for further information.
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Care Provided by Prince Philip Duke of Edinburgh Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Contact Prince Philip Duke of Edinburgh Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prince Philip Duke of Edinburgh Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Abi Cranston (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+
  • Self-funding residents or Freemasons supported by their Local Authority

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Parking

  • Parking on site

Prince Philip Duke of Edinburgh Court Reviews (107)

9.0

Prince Philip Duke of Edinburgh Court has a Review Score of 9.0 (9.017) out of 10, based on 6 reviews in the last 2 years.
Over all time Prince Philip Duke of Edinburgh Court has 107 reviews.

Overall Experience
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Date Published
  • 107
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Reviewer Connection to Prince Philip Duke of Edinburgh Court
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Total of 107, showing 61-80
Review from Gary D (Son of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lord Harris Court staff responded to a fall outside the home and came to stand by my father for hours while the ambulance came, outside their shift and duty, going above and beyond what is expected of them.
This demonstrates the care and heartfelt dedication of the staff, especially on Thames and Kennet
and especially one of the level 3 carers and one of the shift leaders.
The home manager also has transformed the home into an efficient home which responds to concerns, not just playing lip service.
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Review from Brian D (Resident) assisted by family/friend published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lord Harris Court treat me very well and with respect and a smile and do not talk down to me and are patient with my condition.
I am truly happy here.
The food could improve but that is being resolved in the capable hands of the home manager.
More staff to take residents to the hospital would be
great, but it is not a core remit of the home and would put costs up too high for the residents to hire more driving staff.
The staff work more hours that they have to due to their care and dedication.
With more full-time staff, quality of service is at its highest level!
Well done!
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Review from Belinda S (Daughter-in-law of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
On each occasion we have visited Lord Harris Court there has always been a relaxed and friendly atmosphere. All the staff take time to stop and chat and nothing is too much trouble. Any questions we had were answered and information was always made available to us. We were impressed with the variety
of activities that are organised for the residents throughout the week and the different lounge areas for the residents to use.
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Review from Robert S (Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed everything.
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Review from Jeremy S (Son of Resident) published on 26 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has recently stayed at Lord Harris Court for a holiday and to help him decide if he is ready for a care home. We have found the staff, at all levels, considerate, polite and helpful. Nothing is too much trouble. When we have visited it has always been calm and cheerful. If he decides that
this will be his permanent home then I will be happy for him to move in.
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Review from Roger L (Regular Volunteer) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a volunteer driver, I see the home first hand. A very well run and caring organisation.
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Review from Ted M (Regular Volunteer) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over 40 years as a Member, Committee Member and 16 years as Chairman of the Association of Friends of Lord Harris Court has given me insight to the operation and management of this fine care home.
The care and compassion shown to all residents by the management and staff enable them to
enjoy their stay be it short or long term is second to none.
I am confident that the future will continue with these ideals to the forefront.
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Review from V M (Regular Volunteer) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a volunteer in the home for almost all the time it has been open, I have seen many changes. I'm pleased to say that I'm very happy with all the services offered, particularly management and staff. Permanent staff seem to make a big difference in the home. I have a very close friend residing
in Lord Harris Court and it's lovely for me to see her so happy, comfortable and well looked after and with all future plans, I know this will continue.
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Review from A R (Relative of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good experience. Everything was brilliant.
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Review from Mark L (Son of Resident) published on 18 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding home. I was worried that Mum may not settle but every single staff member at LHC has made her feel so welcome from the moment she arrived. She's so happy there, has a great relationship with her carers who encourage her and involve in all the activities.
Can't recommend this home enough.
If you're a son/daughter and you're worried about placing mum or dad in care (as I was), don't be!! They'll be so well looked after and be having so much fun it will give them a new lease of life!!
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Review from Margaret L (Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole experience has been absolutely wonderful. Staff, food and general experience are just great. Everybody is just so helpful and always there to help.
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Review from Vincent P (Regular Volunteer) published on 17 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The majority of residents are very happy with the home and well cared for. As in most cases food can never meet everyone's satisfaction but more recently this has improved.
Generally the home has improved dramatically in just over a year staff appear more content and very much engaged with residents
needs. The use of agency staff is significantly down on previous years, this is essential in meeting residents needs as consistent familiarity is essential.
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Review from Michael B (Regular Volunteer) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely well run, staffing is excellent and the residents are well cared for. Food could be better.
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Review from L W (Regular Volunteer) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a volunteer working in the shop once a week, my experience of Lord Harris Court is very encouraging. It is a very happy place and peaceful in the lovely gardens. All concerns are quickly sorted out and residents seem really happy.
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Review from J B (Regular Volunteer) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have regular contact with the residents as a volunteer working in the shop and attending chapel on a Sunday, plus other times. The residents appear happy and contented.
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Review from Yvonne B (Regular Volunteer) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member was a resident here and was very happy and well looked after. I have been a volunteer for 9 years and staff are very good with the residents. Staff are always friendly.
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Review from Peter D (Son of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for the last eight years and has been happy and content to be here.
Now that her dementia has increased she remains as content as ever.
I constantly observe being treated with care, kindness and tenderness and the staff are always able to take the time she needs.
The
staff also spend time to ensure that she is able to communicate as well as she is able.
Overall I rate this home as excellent.
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Review from David T (Son of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care home. Staff very friendly, helpful and welcoming. Lots and a wide range of activities. Excellent food, although could be hotter when taken in rooms.
Sometimes a bit slow in responding to assistance calls from rooms.
Rooms a bit on the small side.
Despite minor criticisms, would
strongly recommend.
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Review from P M (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it's excellent, nothing is 100 % but I am very happy. My mother is 92 she has been there two years, she finds the care very good and her carers are very attentive. We visit regularly and are pleased with what we see.
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Review from Jean W (Daughter of Resident) published on 11 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is well looked after at the home the home is clean and tidy and all staff from cleaners kitchen staff and carers are more than happy to help if you have any concerns. They also have lovely activities coordinators who do a great job well done.
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Current Review Score: 9.0 (9.017)

Overview of Review Score

The Review Score of 9.0 (9.017) out of 10 for Prince Philip Duke of Edinburgh Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Prince Philip Duke of Edinburgh Court is calculated as follows: ( (58 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.267 Points relating to the number of positive Reviews for Prince Philip Duke of Edinburgh Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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