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The COVID-19 virus has meant this has been a difficult period for obvious reasons but zoom calls have helped and regular contact with the carers and shift leaders has always been possible to get updates. The management team have also provided regular updates which have been very informative and helpful. The carers have been excellent throughout. We look forward to being able to say thank you in person when we can visit again.

Lord Harris Court has been exemplary in all aspects of their care. Most significantly, they have contained the virus through careful planning - zoning the residents and the care teams as appropriate but ensuring that the residents were not totally isolated. The staff have worked long hours and as a team, changing roles as necessary (we know the lady who is normally on the reception became a 'hairdresser'). They have read letters to our mother (who suffers from memory losses) from the family and set up Zoom meetings when we have asked for them. We have seen photographs of our mother and through the weekly, informative and honest newsletter we feel that we are still close to them. My siblings and I regularly say to each other, how lucky we are that our mother is in Lord Harris Court - I cannot recommend it highly enough. Thank you.

The staff have been working very hard to maintain excellent care to my relative through this difficult period of the Covid-19 pandemic. I have received regular contact through zoom calls and speaking directly to nursing staff regarding my relative's health issues. They have been very reassuring and forthcoming. Can only give praise to all the staff as they have been putting themselves on the frontline at risk to care for my relative and all the other residents. We look forward to joining the bigger family of the home in due course once again.

Many congratulations, I look forward to the day when I can say this in person!

Jill

Since the Covid-19 lockdown, every single care has been taken with all the staff members to ensure the safety and well being or my own mum, plus all the residents of Lord Harris Court. I have never had any doubts that my mum is safe and happy as a resident there, even in normal times. Residents are all treated with the utmost care and dignity and everyone is absolutely marvelous.

My mother has lived at Lord Harris Court for nearly 2 years. She is very happy with the service she receives and says everyone treats her with extreme kindness.

Deciding upon the best care home for a parent, once their independence to live in their own home is no longer sustainable, is a very big responsibility to have to take on. I chose Lord Harris Court for my father eighteen months ago and time has shown that that decision has brought peace of mind for us both. Dad settled into the home very quickly, participating in activities offered and making friendships not possible when living alone. He has always been treated with dignity and respect and a continual interest in his wellbeing. Of course, there are inevitable lapses in standards from time to time, but what is appreciated is the high professionalism shown by the management team in promptly and efficiently addressing such issues once brought to their attention. Dad has no regrets leaving the worries of owning a property behind him and I am much relieved to see him in settled into a safe, secure and caring environment.

My mother has been a resident at Lord Harris Court for nearly two years. As a family we are very happy with the quality of care she is receiving and any queries or questions are dealt with quickly and efficiently. Mum always feels secure and safe and is treated with respect and dignity. The staff have shown thoughtfulness and consideration in many different situations e.g my husband and I visited during a singing activity. When we left, a carer went to sit next to Mum, showing empathy and consideration for how Mum might be feeling. Mum loves the food, the musical activities and the weekly chapel service. She says she is never lonely or bored. As a family we are always made to feel extremely welcome during every visit. This was especially apparent during a recent birthday party for Mum - the staff and service we received were exemplary and it was just a fabulous family day. Mum is happy and content and this, in turn, makes our lives so much easier.

As a volunteer, I have found everyone to be helpful and cheerful. If I needed anything, it is usually done quickly and efficiently. Most of the residents say they are very happy here.

All the staff are very very helpful and nothing is too much trouble in care, food or anything else. Especially English and Napolese staff and Polish.

My mother has been a resident since 2013 as she requires a lot of nursing care. She has been very happy indeed. The staff really care and look after her needs. The building is dated but there are plans to replace it. There are always activities going on and family can visit at any time unannounced.

The food is very good and the dining and kitchen staff are very helpful and obliging at mealtimes with a wide selection of meals.

A lovely warm, friendly home - the staff are extremely kind and thoughtful with a 'can do' attitude. We were always welcome - and so much encouragement given to be part of the 'family' My mother was very happy there - she loved her carers and completely trusted them. They were wonderful.

I am very happy with the care that my relation receives at Lord Harris Court. My relation since being at Lord Harris (coming up to 2 years now) has settled in very well, has put on weight, has made a point of knowing all the names of the staff, which I think they appreciate that. My relation has joined in all the activities and chosen the ones that they like. I find the staff very friendly and very helpful, they are always at the end of the phone if I need to speak to any of the staff (unfortunately I am not local to Lord Harris Court). I would highly recommend Lord Harris Court.

An excellent home that gives me peace of mind in what would otherwise be a stressful time.

I have found the home Lord Harris Court to be friendly, helpful and caring. Staff put themselves out to be cheerful and helpful. In the recent past, I've needed help with the TV connection and with fixing a bookcase, both helped with that day. There is a friendly atmosphere with neighbouring residents and staff.

Well looked after, all staff are of a high standard and very helpful in every aspect. Couldn't ask for more.

Everyone has been very helpful and the care staff engage with the resident. Whilst the building is dated, it is light and airy.

My father moved into Lord Harris Court early July! but so far have found it clean and well run. All the staff we have come into contact with have been friendly, helpful and kind. The entrance hall with reception and seating areas give a hotel feel and are ideal for when visiting. The activities seem varies and despite visual and hearing difficulties my father is starting to join in. The food provided can be of variable standard.

My parents became residents of Lord Harris Court in 2005 and settled happily in the home. Following the death of my mother in 2008, my father continued to reside in the home and was always extremely satisfied with his care, as well as the facilities provided by the home. In July he developed cardiac failure and the staff were quick to get him to the hospital care that he needed. Sadly his condition was extremely serious and he passed peacefully in hospital on July 28th. My brother and I both live in North America and we were with him during his final illness. Following his passing, we had to take care of the possessions in his room and make arrangements for his funeral. The staff members in the home were fantastic, comforting us, helping with his paperwork and organising a memorial service for him in the chapel. During this time we had the pleasure of experiencing the care that Dad had enjoyed for many years as a resident. We can’t speak highly enough of the interaction we had with the staff who were wonderful.