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I visited my mother today and was so grateful for the care and attention she is being given by all the staff. She was clean and tidy, her room was immaculately clean and tidy and her clothes had been well looked after and neatly stored in her drawers and wardrobe. The staff were so helpful and were obviosuly involved in the care of my mother and knew her needs and character well. They were insistent that they brought us another chair to sit on and made us both a cup of tea as well as chatting to us about my mother and her health. Considering the challenging and difficult conditions they are working under I find this extraordinary that they can be so kind and attentive. It is also nice to see the same staff looking after my mother and this is why they know her well and can assisit her in particular with her feeding, which can take an inordinate amount of time, which I am sure they do not always have. The facilities are a little tired but they will soon be moving into a new building.

Care is very good, but the service could do better.

Care is usually excellent but more training is needed for new trainees, especially in language. Sometimes there are 2 experienced staff or 2 inexperienced staff - the latter are not very good on their own. Food sometimes very good but also below par ie: cold etc. Staff are very willing on the whole. Senior nurses and staff are excellent.

Mum has been in Lord Harris with vascular dementia for over 4 years. She is very well looked after and happy. She is treated with dignity. I am kept informed about her welfare. The management and staff are very approachable.

We are delighted that we made the right choice of home for Dad with his Parkinson’s and increased nursing requirements. Lord Harris Court and its team provide exceptional care.

My dad has been in Lord Harris Court since March 2020, just before the lockdown. He was very unwell and very confused before this took place. Now several months on with the excellent support at the home, he is very healthy both physically and mentally. I can't thank the care team and staff at the home enough. The visiting arrangements are a great idea, allowing us to visit him safely. Thank you.

One specific comment I have, regarding the manner in which the home has managed the COVID19 crisis, is that they have done a superlative job in protecting staff and residents.

Overall we can’t fault the care she’s received here at Lord Harris for over three years and wouldn’t hesitate to recommend it to anyone who wants a special home for their loved one.

My mother has been living at Lord Harris Court for 3 years. When mum went into Lord Harris Court she was very poorly, the nursing staff were brilliant and has nursed mum back to better health. The care mum has received in what has been a very difficult year for care homes has been extremely good. When I go and visit my mother the staff are very friendly and always may me feel so welcome.

The staff have been very helpful and considerate during these very difficult times. Any issues we have are dealt with very efficiently and as quickly as they can. Not always easy for the staff as we all think our issues are the most important but they are always polite and helpful.

My mother has severe dementia and is unable to communicate to me any longer but the Home have been brilliant at keeping me in contact and whenever I request a zoom meeting so that I can see her they have always gone out of their way to accommodate my request. I have also been able to visit her in a secure way set up by the home by entering a room with a partition and my mother has been the other side. I am then able to talk to her via a speaker. This has been brilliant for me to be able to observe my mother more closely and has been very reassuring to me.

My father has been a resident at LHC for a few years now where he has been looked after extremely well. In October he celebrated his 100th birthday, unfortunately, due to the covid 19 we were unable to celebrate as we would have liked but the excellent staff at LHC were fantastic. They decorated his room, made a special birthday cake and created an article about him to go into the local newspaper. Whilst he does spend most of his time sleeping, all the carers are very tolerant and understanding in dealing with him in a most caring and supportive manner. Dad is very happy there and says he has all his needs looked after.

Highly recommend this care home. Complete cover of care given, all the staff makes it a point to get to know the residents and their visitors. Quality throughout from the staff at reception to the entertainment teams.

A very caring and loving environment. With Covid, I have found that the staff and team have adapted very well to the challenges and have communicated very well with the absentee family. Keep up the great work.

The staff were most helpful in getting the initial hearing difficulties quickly sorted out and all subsequently went very well.

Lord Harris Court is a very professionally run care home and also has a friendly and homely environment. I am delighted with all aspects of my mother’s care, especially during the coronavirus situation.

The staff at Lord Harris Court strive to maintain a relationship with both the residents and their families. The homely atmosphere has made my mother feel comfortable, settled and secure. This has consequently reassured me in knowing that my mum is receiving a high-quality level of care. The home is well led and whilst the facilities are a little dated, the fabric is well maintained with a very high level of cleanliness. All staff are friendly and committed and take a real interest in the residents and their welfare.

My mother has been cared for in the home and is looked after very well. All the staff are very kind and caring and during Covid19 we have been kept regularly updated, which for me, on the other side of the world has been a comfort.

We have regular zoom sessions with him arranged by the home, and it is good to see he is comfortable and happy where he is.

Excellent care provided by dedicated staff. A very difficult period over the past 3 months due to COVID-19 but extremely well managed. The home locked-down ahead of Government guidelines minimizing the risk of infection. I understand Lord Harris Court is now COVID free, a testament to the pandemic management at the home. Regular situation updates received, along with Zoom meetings with our family members arranged by the activity team.