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Hillside Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 31 reviews in the last 2 years.
Over all time Hillside Nursing Home has 74 reviews.
The staff have always contacted me when there has been a problem with my dad and there is always someone available to help me with any concerns I have with my dad.
Thank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Dad is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
My brother has been resident for over 2 years. The care he receives is very good and all the staff are very friendly and caring.
Thank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Brother is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
I am very grateful for everything that Hillside has done for my brother. From the moment I went to visit, until the moment I left, I was extremely impressed with the service. The staff are second to none and really made me feel confident that my brother is in good hands. I want to thank each and everyone of you from the bottom of my heart and appreciate everything you do for residents like my brother.
Thank you so much for your kind review. I am very pleased that you are happy with our level of care. We hope that you remain happy with us. Should you wish to discuss anything then please contact me.
I come to visit a friend of mine at Hillside and have always found the home to be welcoming and incredibly friendly. The staff are always so helpful and always ensure I have a cup of tea. My friend is very well looked after and enjoys living at Hillside. I would recommend this home in a heartbeat.
Many thanks for your wonderful feedback. I really appreciate the positive comments that you have made about our home. I will share your comments with the staff team.
I come to visit a dear friend who has been at Hillside for some time now and they feel very happy and content to live there. There are always different activities going on at Hillside which everyone is invited to join in with. The home is filled with lots of laughter, fun and more importantly, care.
Many thanks for your wonderful feedback. I know you don’t get to visit as often as you like but I really appreciate the positive comments that you have made about our home. If we can assist with anything else please do not hesitate to contact me.
Care fair to good, staff and management very friendly. But the management is very poor with communication. I was left a voicemail to tell me my uncle had passed away before they realised that they should have phoned the right number we gave them 4hrs previous how bad is that. I have played this message to my colleagues and professional people they can't believe it. They still have not contacted me 4 days after my uncle died with any condolences or any help. Why would you recommend this home?
Please accept our sincere condolences at the loss of your Uncle. I am truly sorry that you feel we were not in contact immediately. We would not normally contact family members to discuss clearing of rooms or final bills, as this could be considered inappropriate. If you would like to meet, please do contact the home directly; this would give us the opportunity to discuss any concerns you have.
I would recommend Hillside to anyone who expects to be treated with dignity and respect.
We will pass on your compliments to the team.
My mum was admitted in January 2018 for palliative care. The staff went above and beyond on many occasions to not only make sure she had the best care possible. They also looked after us as a family during mum's stay, all the way up til the day she died and even attended her funeral. Amazing people and we shall be forever grateful as a family for the compassion and empathy shown by all at Hillside Nursing Home.
Thank you so much for your wonderful feedback. We hope you and your family are all coping after such a sad period.
Hillside is very supportive, always show my husband, daughter and me support. All the staff are caring and will go out their way to do anything for us. My husband is a lot happier here with the care they provide for him, it allows me and my daughter to have a better relationship with him. The management and office staff do everything they can and more for us.
Many thanks for the wonderful feedback. We certainly strive hard to ensure that our residents experience the best possible care. We also want to ensure that family members feel supported throughout what can often be a very difficult time.
The regular members of staff at the home are brilliant though.
Thank you for your review that regular members of staff at the home are brilliant and for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?
She is also regularly taken out into Aylesbury.
We are very pleased to receive such positive feedback. We are continuously working on new activities for residents to ensure that they have a fulfilled and meaningful day. We continue to hope that your Mum enjoys her time with us and that you continue to find your visits a positive experience.
A big thank you to everyone who looked after my mum in law for us.
My husband has been resident at Hillside for 9 years and since the manager started in February 2016, the home has been a wonderful place. The staff are amazing, both administrative and carers and supporting staff. I would not wish my husband to be anywhere else as he is looked after so well. The manager and all staff are very supportive to me in what is a difficult situation. I cannot fault the care that is shown to the residents and their relatives.
This care home is very good. Mother is happy although gets lonely at times. All the residents are encouraged to go to bed early.
Dear Marilyn
Thank you for your feedback, I am glad to feel that the care given to your mother is good. However, the residents do not need to go to bed early and I will discuss this with the manager on the approach you have seen to ensure there is no confusion.
Once again, thank you for your feedback, it is valued.
Regards
Deborah
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Bilgy is a dedicated registered nurse with over 15 years of experience working within NHS and the nursing home sector, and for the past 8 years, has been part of the Hillside team. Bilgy has extensive experience in managing complex medical conditions and work closely with a range of health care professionals to ensure the highest standards of care. Bilgy is passionate about delivering person-centred care and fostering a supportive, safe and welcoming environment for both residents and staff.
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