Hillside Nursing Home

Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
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9.6 63 Reviews
  • Hillside Nursing Home, Aylesbury
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Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800

Fees are a baseline figure and may be subject to change following an individual assessment.

These prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Bilgy Joseph (Manager.)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Hillside Nursing Home Reviews (63)

9.6

Hillside Nursing Home has a Review Score of 9.6 (9.601) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillside Nursing Home has 63 reviews.

Overall Experience
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Total of 63, showing 41-60
Review from Isabelle W (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot believe how friendly, patient, understanding and caring the staff at Hillside are. I never thought I would find as loving as this.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your wonderful feedback. It is always helpful for us to have all feedback. If there is anything that you would like to discuss or any changes you feel we can make then please do not hesitate to contact me.
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Review from Brenda F (Son of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind, food good and very clean.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your feedback. We always aim to provide a high quality service. If you would like to meet to discuss any areas where you feel we are not meeting your expectations then please do not hesitate to contact me. I am always open to suggestions and feedback.
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Review from Jacqui E (Sister of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed the home for my brother whilst he was in the hospital. From the second I walked, in I knew it was the one I wanted him in. It is like a 5-star hotel. Clean, staff are very content and dedicated. I pop in about three times a week and residents are also very relaxed. My brother loves everything
about this home and this is where he will stay! 10/10.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for the wonderful feedback. I am very pleased that your brother is so happy here at Hillside. We certainly take great pleasure in providing a high standard of care for all our residents and developing relationships with their family. If you would like to discuss any concerns that may develop then please feel free to do so at any time.
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Review from Andrew K (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the friendly open-house feel of Hillside.
Management and staff have made my father and family feel welcome from day one. It is very reassuring to see my father in safe hands where I'm sure his well-being benefits from the stability of personnel.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your feedback. We constantly strive to provide a high level of service and any feedback helps ensure that we provide the best possible service to those in our care. If you would like to discuss the areas that you are less satisfied with then please do contact me so that we can discuss these further and look at anything we can do to improve these areas for you or your Dad.
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Review from J P (Mother of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is very good and the staff are supportive and always friendly. In certain areas, a little updating is required - carpets and chairs etc but on the whole, the home is very well maintained. If a medical problem can't be solved they are always ready to call in the GP.
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Review from Beth W (Daughter-in-law of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled well at Hillside. She is well cared for by the staff who are always friendly and helpful and remain cheerful when their job is difficult. My mother-in-law enjoys the food and has put weight on. The whole family are so pleased she has moved here and receives such good care.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your feedback. We do try and ensure that we meet everyone’s specific needs. If there is anything else that you feel we could address then please do not hesitate to let me know.
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Review from M S (Sister of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff who are helpful and courteous. Very kind to my sister who is not mobile. I have had no communication with management, therefore I cannot judge.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your kind comments. We are pleased that you are happy with our services. Should you wish to discuss anything with me then please do not hesitate to pop in to see me.
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Review from Dorothy P (Respite Resident) published on 22 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received good care and staff are wonderful. I wish to stay here and unfortunately, I have to leave. I've never seen a place so clean. I wish if I could stay. There is always somebody if I call for assistance.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your review. We all enjoyed having you here with us and I am very pleased that you were happy with our service.
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Review from Elaine B (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hillside is an excellent care home. The management and staff are welcoming and very thorough finding the needs of their residents. I have watched the staff dealing with the residents, they are very respectful and caring to each individual and their needs. Very friendly to family and visitors and
informative when required. They have made me feel very reassured that my mother is in safe and good care.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your lovely comments. We hope that we can continue working together.
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Review from Jody W (Son of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, helpful and make my dad and family that visit always welcome.
The staff have always contacted me when there has been a problem with my dad and there is always someone available to help me with any concerns I have with my dad.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Dad is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
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Review from Jane C (Sister of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been resident for over 2 years. The care he receives is very good and all the staff are very friendly and caring.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Brother is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
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Review from Nadia O (Sister of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for everything that Hillside has done for my brother. From the moment I went to visit, until the moment I left, I was extremely impressed with the service. The staff are second to none and really made me feel confident that my brother is in good hands. I want to thank each and everyone
of you from the bottom of my heart and appreciate everything you do for residents like my brother.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your kind review. I am very pleased that you are happy with our level of care. We hope that you remain happy with us. Should you wish to discuss anything then please contact me.
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Review from J W (Friend of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit a friend of mine at Hillside and have always found the home to be welcoming and incredibly friendly. The staff are always so helpful and always ensure I have a cup of tea. My friend is very well looked after and enjoys living at Hillside. I would recommend this home in a heartbeat.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeMany thanks for your wonderful feedback. I really appreciate the positive comments that you have made about our home. I will share your comments with the staff team.
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Review from Emma K (Friend of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillside Nursing Home is a really pleasant home where the staff are friendly and always make you feel welcome. The staff are always there with a smile and nothing is too much trouble.
I come to visit a dear friend who has been at Hillside for some time now and they feel very happy and content to live
there. There are always different activities going on at Hillside which everyone is invited to join in with. The home is filled with lots of laughter, fun and more importantly, care.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeMany thanks for your wonderful feedback. I know you don’t get to visit as often as you like but I really appreciate the positive comments that you have made about our home. If we can assist with anything else please do not hesitate to contact me.
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Review from Glenn B (Nephew of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Care fair to good, staff and management very friendly. But the management is very poor with communication. I was left a voicemail to tell me my uncle had passed away before they realised that they should have phoned the right number we gave them 4hrs previous how bad is that. I have played this message
to my colleagues and professional people they can't believe it. They still have not contacted me 4 days after my uncle died with any condolences or any help. Why would you recommend this home?
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomePlease accept our sincere condolences at the loss of your Uncle. I am truly sorry that you feel we were not in contact immediately. We would not normally contact family members to discuss clearing of rooms or final bills, as this could be considered inappropriate. If you would like to meet, please do contact the home directly; this would give us the opportunity to discuss any concerns you have.
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Review from Sorina H (Friend of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lived in Hillside for 11 years. I visited her regularly and organised her birthday parties and Christmas presents. Every time I visited I was welcomed by the staff and my friend looked happy to be there. She was always well cared for which was reflected in her appearance; her hair looking
nice with hair accessories always looking glamorous. Staff used to keep me informed of her well being and changes. The nursing home was fully refurbished and is clean and homely. The menu is varied and shows good nutrition. The nursing home also facilitated fortnightly visits of my friend's 2 sisters and accommodated for my friend to spend Christmas Lunch with her family at the nursing home.
Unfortunately, my friend passed away. The whole staff team supported organising her funeral, the nursing home chaplain conducted her funeral and after that, we celebrated her life at the nursing home with all that knew her.
I would recommend Hillside to anyone who expects to be treated with dignity and respect.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for the wonderful feedback, we are delighted that every time you visited you felt welcomed and your friend was happy living at Hillside.
We will pass on your compliments to the team.
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Review from Gary H (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted in January 2018 for palliative care. The staff went above and beyond on many occasions to not only make sure she had the best care possible. They also looked after us as a family during mum's stay, all the way up til the day she died and even attended her funeral. Amazing people
and we shall be forever grateful as a family for the compassion and empathy shown by all at Hillside Nursing Home.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your wonderful feedback. We hope you and your family are all coping after such a sad period.
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Review from Nicola J (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside is very supportive, always show my husband, daughter and me support. All the staff are caring and will go out their way to do anything for us. My husband is a lot happier here with the care they provide for him, it allows me and my daughter to have a better relationship with him. The management
and office staff do everything they can and more for us.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeMany thanks for the wonderful feedback. We certainly strive hard to ensure that our residents experience the best possible care. We also want to ensure that family members feel supported throughout what can often be a very difficult time.
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Review from J G (Grandson of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For the most part, the home is good, the only issue I and my nan have is with agency staff who do not appear to be as fully trained/qualified as you would want a carer to be.
My nan has been dropped or almost dropped from her hoist on several occasions, this is totally unacceptable and not the level
of service we would expect.
The regular members of staff at the home are brilliant though.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your review that regular members of staff at the home are brilliant and for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?
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Review from J C (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Hillside Nursing Home for a few years now. At first, she was very unsettled but the staff were very understanding and patient with my mother's behaviour. The home itself is a very happy place and my mother's physical needs are very well catered for. She sometimes tells
me she is bored but there are activities for her and all residents to partake in, but unfortunately, due to her dementia, she sometimes forgets what she does.
She is also regularly taken out into Aylesbury.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeWe are very pleased to receive such positive feedback. We are continuously working on new activities for residents to ensure that they have a fulfilled and meaningful day. We continue to hope that your Mum enjoys her time with us and that you continue to find your visits a positive experience.
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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Hillside Nursing Home is calculated as follows: ( (153 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 219 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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