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Hillside Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 31 reviews in the last 2 years.
Over all time Hillside Nursing Home has 74 reviews.
Always feel very relaxed here and love the lounge - lovely feel to it.
Thank you so much for your very positive feedback. As always, any feedback helps us develop and maintain high standards in the home. I am pleased that you are happy with the care delivery and facilities here at Hillside. If we can assist in any other way, please do not hesitate to contact me.
Well looked after - very happy.
Thank you for your feedback, as always any feedback is seen as positive and assists us with improving the service we deliver. If you feel there are areas that we can improve on, please do let me know either face to face, through resident meetings or our suggestion boxes that are dotted around the home.
My 89-year-old mother stayed at Hillside for 5 weeks to recover from a recent stay in hospital. She had a wonderful experience in the home due to the care and attention of the friendly and professional staff. Every one of them did their utmost to make mum's time at Hillside as happy and comfortable as possible. It is clearly a very well-run and managed home.
Thank you so much for your wonderful feedback. It was an absolute pleasure meeting yourself and the rest of your family and supporting your Mum. We certainly wish you all the very best in the future and hope that you are keeping well. If we can support you with anything, in the future, then please do not hesitate to contact me.
Very efficient service.
Thank you for the very positive feedback, I am so pleased that we were able to assist you on the day and please do not hesitate to come to me for any support in the future.
My family and I have been completely delighted with the care, attention and service received by my father at Hillside Nursing Home.
Thank you for the lovely feedback, if there is anything that you feel we can do more of then please do not hesitate to meet with myself or a member of the team.
A great team with the Manger at the helm - and the best admin team on the planet. They are simply the best.
Thank you very much for the positive feedback and as always if there is anything that you would like to discuss or suggestions you would like to offer as to how we can make changes to better meet the needs of your family member then please do not hesitate to get in touch.
All the staff at Hillside are so friendly and helpful. My mum is well cared for and happy and my brother and I are so pleased that she was able to come and live there. I am sure that the last few months have been very difficult for everyone and we thank the staff for their continued care and support in such difficult times. I would have no hesitation in recommending Hillside to others.
Thank you so much for the positive feedback. I am pleased that you remain happy with the level of care provided. If there is anything you would like to discuss please don’t hesitate to contact me.
My mother has been a resident now for just over a year and the level of care she has received has been excellent. From being unsure when she first moved in, the staff have really helped her to settle in and is very happy. All the staff are caring and friendly and a heartfelt thank you goes out to all of them, especially over the last few months.
Thank you for being involved with and supportive of the Hillside team. If we can be of any further help or support then please do not hesitate to contact me.
Staff are great to me.
Thank you for the positive feedback. If you would like to discuss any areas that you are not happy with or would like to suggest ways in which we can improve these areas for you then please do not hesitate to speak to myself or any member of the team.
I am an 83-year-old mother who was very afraid of what was going to happen with my 68-year-old son who has been very ill and knew he would not survive by himself. Now he is in Hillside I feel at peace with myself and know when I pass I will be passing very happy! Many thanks for your kindness.
Thank you so much for your kind comments and positive feedback. I am very glad to hear that you are happy with the level of care provided at Hillside. We continue to aim for a high level of service and all feedback helps us to improve at all times.
I just want everyone to know I’m happy here and the staff all do a fantastic job of looking after us all. I couldn’t do it as I’d forget names. I have a laugh with everyone I can. I do have down days like Mother’s Day and Father’s Day but I’m very happy here and the manager and assistant manager are fantastic. I’ve made real friends with them.
Thank you for your very positive feedback. As always we are here to support you in any way we can and if there are any areas that you would like to discuss please do not hesitate to come and see me.
I cannot believe how friendly, patient, understanding and caring the staff at Hillside are. I never thought I would find as loving as this.
Thank you so much for your wonderful feedback. It is always helpful for us to have all feedback. If there is anything that you would like to discuss or any changes you feel we can make then please do not hesitate to contact me.
The staff are very kind, food good and very clean.
Thank you very much for your feedback. We always aim to provide a high quality service. If you would like to meet to discuss any areas where you feel we are not meeting your expectations then please do not hesitate to contact me. I am always open to suggestions and feedback.
I viewed the home for my brother whilst he was in the hospital. From the second I walked, in I knew it was the one I wanted him in. It is like a 5-star hotel. Clean, staff are very content and dedicated. I pop in about three times a week and residents are also very relaxed. My brother loves everything about this home and this is where he will stay! 10/10.
Thank you so much for the wonderful feedback. I am very pleased that your brother is so happy here at Hillside. We certainly take great pleasure in providing a high standard of care for all our residents and developing relationships with their family. If you would like to discuss any concerns that may develop then please feel free to do so at any time.
Management and staff have made my father and family feel welcome from day one. It is very reassuring to see my father in safe hands where I'm sure his well-being benefits from the stability of personnel.
Thank you for your feedback. We constantly strive to provide a high level of service and any feedback helps ensure that we provide the best possible service to those in our care. If you would like to discuss the areas that you are less satisfied with then please do contact me so that we can discuss these further and look at anything we can do to improve these areas for you or your Dad.
The standard of care is very good and the staff are supportive and always friendly. In certain areas, a little updating is required - carpets and chairs etc but on the whole, the home is very well maintained. If a medical problem can't be solved they are always ready to call in the GP.
My mother-in-law has settled well at Hillside. She is well cared for by the staff who are always friendly and helpful and remain cheerful when their job is difficult. My mother-in-law enjoys the food and has put weight on. The whole family are so pleased she has moved here and receives such good care.
Thank you very much for your feedback. We do try and ensure that we meet everyone’s specific needs. If there is anything else that you feel we could address then please do not hesitate to let me know.
Very pleasant staff who are helpful and courteous. Very kind to my sister who is not mobile. I have had no communication with management, therefore I cannot judge.
Thank you so much for your kind comments. We are pleased that you are happy with our services. Should you wish to discuss anything with me then please do not hesitate to pop in to see me.
I received good care and staff are wonderful. I wish to stay here and unfortunately, I have to leave. I've never seen a place so clean. I wish if I could stay. There is always somebody if I call for assistance.
Thank you for your review. We all enjoyed having you here with us and I am very pleased that you were happy with our service.
The Hillside is an excellent care home. The management and staff are welcoming and very thorough finding the needs of their residents. I have watched the staff dealing with the residents, they are very respectful and caring to each individual and their needs. Very friendly to family and visitors and informative when required. They have made me feel very reassured that my mother is in safe and good care.
Thank you for your lovely comments. We hope that we can continue working together.
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Bilgy is a dedicated registered nurse with over 15 years of experience working within NHS and the nursing home sector, and for the past 8 years, has been part of the Hillside team. Bilgy has extensive experience in managing complex medical conditions and work closely with a range of health care professionals to ensure the highest standards of care. Bilgy is passionate about delivering person-centred care and fostering a supportive, safe and welcoming environment for both residents and staff.
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