Hillside Nursing Home

Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
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9.7 70 Reviews
  • Hillside Nursing Home, Aylesbury
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Care Provided by Hillside Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400

Fees are a baseline figure and may be subject to change following an individual assessment.

The price(s) shown are provided by the care home. Contact Hillside Nursing Home for full pricing details and T&Cs.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hillside Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bilgy Joseph (Manager.)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)

Hillside Nursing Home Reviews (70)

9.7

Hillside Nursing Home has a Review Score of 9.7 (9.665) out of 10, based on 30 reviews in the last 2 years.
Over all time Hillside Nursing Home has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hillside Nursing Home
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Total of 70, showing 41-60
Review from J D (Son of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been completely delighted with the care, attention and service received by my father at Hillside Nursing Home.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for the lovely feedback, if there is anything that you feel we can do more of then please do not hesitate to meet with myself or a member of the team.
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Review from Philip B (Brother of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great team with the Manger at the helm - and the best admin team on the planet. They are simply the best.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for the positive feedback and as always if there is anything that you would like to discuss or suggestions you would like to offer as to how we can make changes to better meet the needs of your family member then please do not hesitate to get in touch.
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Review from Stephanie M (Daughter of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Hillside are so friendly and helpful. My mum is well cared for and happy and my brother and I are so pleased that she was able to come and live there. I am sure that the last few months have been very difficult for everyone and we thank the staff for their continued care and support
in such difficult times. I would have no hesitation in recommending Hillside to others.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for the positive feedback. I am pleased that you remain happy with the level of care provided. If there is anything you would like to discuss please don’t hesitate to contact me.
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Review from P E (Son of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident now for just over a year and the level of care she has received has been excellent. From being unsure when she first moved in, the staff have really helped her to settle in and is very happy. All the staff are caring and friendly and a heartfelt thank you goes out to all
of them, especially over the last few months.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for being involved with and supportive of the Hillside team. If we can be of any further help or support then please do not hesitate to contact me.
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Review from C W (Husband of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are great to me.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for the positive feedback. If you would like to discuss any areas that you are not happy with or would like to suggest ways in which we can improve these areas for you then please do not hesitate to speak to myself or any member of the team.
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Review from A L (Mother of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am an 83-year-old mother who was very afraid of what was going to happen with my 68-year-old son who has been very ill and knew he would not survive by himself. Now he is in Hillside I feel at peace with myself and know when I pass I will be passing very happy! Many thanks for your kindness.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your kind comments and positive feedback. I am very glad to hear that you are happy with the level of care provided at Hillside. We continue to aim for a high level of service and all feedback helps us to improve at all times.
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Review from Hollie T (Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want everyone to know I’m happy here and the staff all do a fantastic job of looking after us all. I couldn’t do it as I’d forget names. I have a laugh with everyone I can. I do have down days like Mother’s Day and Father’s Day but I’m very happy here and the manager and assistant manager are
fantastic. I’ve made real friends with them.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your very positive feedback. As always we are here to support you in any way we can and if there are any areas that you would like to discuss please do not hesitate to come and see me.
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Review from Isabelle W (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot believe how friendly, patient, understanding and caring the staff at Hillside are. I never thought I would find as loving as this.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your wonderful feedback. It is always helpful for us to have all feedback. If there is anything that you would like to discuss or any changes you feel we can make then please do not hesitate to contact me.
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Review from Brenda F (Son of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind, food good and very clean.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your feedback. We always aim to provide a high quality service. If you would like to meet to discuss any areas where you feel we are not meeting your expectations then please do not hesitate to contact me. I am always open to suggestions and feedback.
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Review from Jacqui E (Sister of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed the home for my brother whilst he was in the hospital. From the second I walked, in I knew it was the one I wanted him in. It is like a 5-star hotel. Clean, staff are very content and dedicated. I pop in about three times a week and residents are also very relaxed. My brother loves everything
about this home and this is where he will stay! 10/10.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for the wonderful feedback. I am very pleased that your brother is so happy here at Hillside. We certainly take great pleasure in providing a high standard of care for all our residents and developing relationships with their family. If you would like to discuss any concerns that may develop then please feel free to do so at any time.
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Review from Andrew K (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the friendly open-house feel of Hillside.
Management and staff have made my father and family feel welcome from day one. It is very reassuring to see my father in safe hands where I'm sure his well-being benefits from the stability of personnel.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your feedback. We constantly strive to provide a high level of service and any feedback helps ensure that we provide the best possible service to those in our care. If you would like to discuss the areas that you are less satisfied with then please do contact me so that we can discuss these further and look at anything we can do to improve these areas for you or your Dad.
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Review from J P (Mother of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is very good and the staff are supportive and always friendly. In certain areas, a little updating is required - carpets and chairs etc but on the whole, the home is very well maintained. If a medical problem can't be solved they are always ready to call in the GP.
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Review from Beth W (Daughter-in-law of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled well at Hillside. She is well cared for by the staff who are always friendly and helpful and remain cheerful when their job is difficult. My mother-in-law enjoys the food and has put weight on. The whole family are so pleased she has moved here and receives such good care.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your feedback. We do try and ensure that we meet everyone’s specific needs. If there is anything else that you feel we could address then please do not hesitate to let me know.
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Review from M S (Sister of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff who are helpful and courteous. Very kind to my sister who is not mobile. I have had no communication with management, therefore I cannot judge.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your kind comments. We are pleased that you are happy with our services. Should you wish to discuss anything with me then please do not hesitate to pop in to see me.
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Review from Dorothy P (Respite Resident) published on 22 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received good care and staff are wonderful. I wish to stay here and unfortunately, I have to leave. I've never seen a place so clean. I wish if I could stay. There is always somebody if I call for assistance.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your review. We all enjoyed having you here with us and I am very pleased that you were happy with our service.
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Review from Elaine B (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hillside is an excellent care home. The management and staff are welcoming and very thorough finding the needs of their residents. I have watched the staff dealing with the residents, they are very respectful and caring to each individual and their needs. Very friendly to family and visitors and
informative when required. They have made me feel very reassured that my mother is in safe and good care.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your lovely comments. We hope that we can continue working together.
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Review from Jody W (Son of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, helpful and make my dad and family that visit always welcome.
The staff have always contacted me when there has been a problem with my dad and there is always someone available to help me with any concerns I have with my dad.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Dad is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
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Review from Jane C (Sister of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been resident for over 2 years. The care he receives is very good and all the staff are very friendly and caring.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Brother is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.
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Review from Nadia O (Sister of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for everything that Hillside has done for my brother. From the moment I went to visit, until the moment I left, I was extremely impressed with the service. The staff are second to none and really made me feel confident that my brother is in good hands. I want to thank each and everyone
of you from the bottom of my heart and appreciate everything you do for residents like my brother.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your kind review. I am very pleased that you are happy with our level of care. We hope that you remain happy with us. Should you wish to discuss anything then please contact me.
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Review from J W (Friend of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit a friend of mine at Hillside and have always found the home to be welcoming and incredibly friendly. The staff are always so helpful and always ensure I have a cup of tea. My friend is very well looked after and enjoys living at Hillside. I would recommend this home in a heartbeat.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeMany thanks for your wonderful feedback. I really appreciate the positive comments that you have made about our home. I will share your comments with the staff team.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Hillside Nursing Home is calculated as follows: ( (248 Excellents x 5) + (82 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 346 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Bilgy Joseph

Job Title: Care Home Manager Joined: 2017

Bilgy is a dedicated registered nurse with over 15 years of experience working within NHS and the nursing home sector, and for the past 8 years, has been part of the Hillside team. Bilgy has extensive experience in managing complex medical conditions and work closely with a range of health care professionals to ensure the highest standards of care. Bilgy is passionate about delivering person-centred care and fostering a supportive, safe and welcoming environment for both residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.