Hillside Nursing Home

Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
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9.5 60 Reviews
  • Hillside Nursing Home, Aylesbury
Hillside Care Home is a purpose-built facility designed to suit many personal care and nursing needs, run by a team of staff who understand the needs of both young and old people and those with physical disabilities. Hillside's residents make it a diverse care home, as there is a mix of older and younger residents with long term medical conditions. The care team provide more specialist services such as end-of-life care.

There is excellent support from local healthcare specialists – GP practices, physiotherapist, speech and language therapist, dietician, chiropodist, wheelchair services, dentist and optician.

Residents benefit from an activities coordinator who ensures that there is usually something interesting going on including visiting entertainment, discussion times, word games, trips out to town, as well as lots of music and they sit out on the sunny patio whenever they can. At Hillside a Chaplain visits regularly to provide companionship and pastoral support to both residents and their friends and relatives, whatever their beliefs. And there are some invaluable volunteers who are happy to chat and to help with activities and outings.

Nearby attractions include the town shops, pubs and cafes, and also the chance to experience a great deal of natural scenery and wildlife within a short drive.

Hillside is owned by MHA, a national charity helping to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £2031 – £2216

These prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Hillside Nursing Home Reviews (60)

Total of 60, showing 21-40
9.5

Hillside Nursing Home has a Review Score of 9.5 (9.523) out of 10, based on 15 reviews in the last 2 years. Over all time Hillside Nursing Home has 60 reviews.

Overall Experience

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  • 13
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Date Published

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Review from S H (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister is excellent. Staff and carers couldn't be any better.
Always very pleasant when we visit our sister. She is very happy there and now calls it her home. 100/100.

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Review from Jennifer A (Sister of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a barbecue to celebrate the Queen's celebrations and noticed care given to everybody. A great afternoon.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your feedback. I am really pleased that you enjoyed our BBQ, it was great to see friends and families mixing once again and we hope to have many more events in the future. If there is anything that you feel we could do differently please do not hesitate to let me know.

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Review from Ann M (Sister of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time visiting my sister. She is very happy living there. The staff were very nice and helpful. Nothing was too much trouble. Welcoming with a cup of coffee. I would highly recommend the home.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

I am very pleased that you have had the opportunity to visit your sister and were happy with the service that we provide here at Hillside. Please do not hesitate to speak to myself or any member of the team if you feel that there are any improvements that we can make or if you would like to discuss anything.

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Review from Alison G (Friend of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside is an excellent care home. The staff are very professional, kind and caring. The food is very good, and the dining/outside sitting area is extremely pleasant.
The room is very pleasant, good size, very clean and has plenty of storage.
Always feel very relaxed here and love the lounge -
lovely feel to it.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your very positive feedback. As always, any feedback helps us develop and maintain high standards in the home. I am pleased that you are happy with the care delivery and facilities here at Hillside. If we can assist in any other way, please do not hesitate to contact me.

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Review from Fiona E (Stepdaughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been receiving end-of-life care at Hillside for over six months. We are fully aware that the only reason she is still with us is down to the exceptional care she is given. This is not only the medical care - which is exemplary - this involves keeping infections in check, which is a
difficult task. They also give amazing emotional support and care, which means she is happy there.

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Review from C T (Resident) assisted by family/friend published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after - very happy.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your feedback, as always any feedback is seen as positive and assists us with improving the service we deliver. If you feel there are areas that we can improve on, please do let me know either face to face, through resident meetings or our suggestion boxes that are dotted around the home.

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Review from Philip D (Son of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mother stayed at Hillside for 5 weeks to recover from a recent stay in hospital. She had a wonderful experience in the home due to the care and attention of the friendly and professional staff. Every one of them did their utmost to make mum's time at Hillside as happy and comfortable
as possible. It is clearly a very well-run and managed home.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your wonderful feedback. It was an absolute pleasure meeting yourself and the rest of your family and supporting your Mum. We certainly wish you all the very best in the future and hope that you are keeping well. If we can support you with anything, in the future, then please do not hesitate to contact me.

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Review from Simon G (Husband of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I requested a few things and the management team were very good and started their enquiries straight away.
Very efficient service.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for the very positive feedback, I am so pleased that we were able to assist you on the day and please do not hesitate to come to me for any support in the future.

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Review from J D (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been completely delighted with the care, attention and service received by my father at Hillside Nursing Home.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for the lovely feedback, if there is anything that you feel we can do more of then please do not hesitate to meet with myself or a member of the team.

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Review from Philip B (Brother of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team with the Manger at the helm - and the best admin team on the planet. They are simply the best.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you very much for the positive feedback and as always if there is anything that you would like to discuss or suggestions you would like to offer as to how we can make changes to better meet the needs of your family member then please do not hesitate to get in touch.

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Review from Sandra T (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given by the staff to residents and visitors is as though you are their own family. They are always welcoming and friendly and so gentle with our precious loved ones. I've had only great experiences of visiting my Mum and she always says she is happy there. Before COVID-19,
I visited at various times without appointments and Mum was always in clean clothes and freshly bathed. Her food always looks attractively presented and freshly cooked. In fact, on many occasions, the chefs have prepared trifles just for her when she fancied one. Hillside have responded professionally and efficiently to COVID-19 and always put the health of residents and staff at the forefront of their measures. I have no reservations in recommending Hillside as a great care provider.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

It is our pleasure to look after everyone in our care. Thank you for the kind words and please do not hesitate to contact me if there are any concerns or issues that you would like to discuss.

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Review from Irene Y (Regular Volunteer) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been coming to Hillside for nearly five years. A friend of mine lived here for three years and after seeing the way she was cared for, I wanted to be a part of this home so became a volunteer. I have made lots of friends and feel it a privilege to visit them.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your review and for your support as a volunteer. Your support and encouragement has been really appreciated and if we can be of any support to you please let me know.

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Review from Stephanie M (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hillside are so friendly and helpful. My mum is well cared for and happy and my brother and I are so pleased that she was able to come and live there. I am sure that the last few months have been very difficult for everyone and we thank the staff for their continued care and support
in such difficult times. I would have no hesitation in recommending Hillside to others.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for the positive feedback. I am pleased that you remain happy with the level of care provided. If there is anything you would like to discuss please don’t hesitate to contact me.

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Review from P E (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for just over a year and the level of care she has received has been excellent. From being unsure when she first moved in, the staff have really helped her to settle in and is very happy. All the staff are caring and friendly and a heartfelt thank you goes out to all
of them, especially over the last few months.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for being involved with and supportive of the Hillside team. If we can be of any further help or support then please do not hesitate to contact me.

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Review from C W (Husband of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are great to me.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for the positive feedback. If you would like to discuss any areas that you are not happy with or would like to suggest ways in which we can improve these areas for you then please do not hesitate to speak to myself or any member of the team.

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Review from A L (Mother of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 83-year-old mother who was very afraid of what was going to happen with my 68-year-old son who has been very ill and knew he would not survive by himself. Now he is in Hillside I feel at peace with myself and know when I pass I will be passing very happy! Many thanks for your kindness.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your kind comments and positive feedback. I am very glad to hear that you are happy with the level of care provided at Hillside. We continue to aim for a high level of service and all feedback helps us to improve at all times.

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Review from Hollie T (Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want everyone to know I’m happy here and the staff all do a fantastic job of looking after us all. I couldn’t do it as I’d forget names. I have a laugh with everyone I can. I do have down days like Mother’s Day and Father’s Day but I’m very happy here and the manager and assistant manager are
fantastic. I’ve made real friends with them.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your very positive feedback. As always we are here to support you in any way we can and if there are any areas that you would like to discuss please do not hesitate to come and see me.

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Review from Isabelle W (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how friendly, patient, understanding and caring the staff at Hillside are. I never thought I would find as loving as this.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your wonderful feedback. It is always helpful for us to have all feedback. If there is anything that you would like to discuss or any changes you feel we can make then please do not hesitate to contact me.

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Review from Brenda F (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind, food good and very clean.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you very much for your feedback. We always aim to provide a high quality service. If you would like to meet to discuss any areas where you feel we are not meeting your expectations then please do not hesitate to contact me. I am always open to suggestions and feedback.

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Review from Jacqui E (Sister of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed the home for my brother whilst he was in the hospital. From the second I walked, in I knew it was the one I wanted him in. It is like a 5-star hotel. Clean, staff are very content and dedicated. I pop in about three times a week and residents are also very relaxed. My brother loves everything
about this home and this is where he will stay! 10/10.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for the wonderful feedback. I am very pleased that your brother is so happy here at Hillside. We certainly take great pleasure in providing a high standard of care for all our residents and developing relationships with their family. If you would like to discuss any concerns that may develop then please feel free to do so at any time.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.523 for Hillside Nursing Home is calculated as follows: ( (108 Excellents x 5) + (51 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 174 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

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Bilgy Joseph

Job Title: Care Home Manager

Joined: 2017

Bilgy is a dedicated registered nurse with over 15 years of experience working within NHS and the nursing home sector, and for the past 8 years, has been part of the Hillside team. Bilgy has extensive experience in managing complex medical conditions and work closely with a range of health care professionals to ensure the highest standards of care. Bilgy is passionate about delivering person-centred care and fostering a supportive, safe and welcoming environment for both residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Nursing Home to verify any information. View our terms and conditions. Hillside Nursing Home has an Enhanced Service - more info.